PrettyLittleThing Reviews 704

Absolutely appalling refund times! I returned my item over 3 weeks ago, had an email to say they received my item yet I’ve still not been refunded. They are happy to take our money straight away, 3 weeks it’s an absolute joke to wait and I’m still waiting. Tried contacting customer care and it’s pretty much non existent. Also shocked how they sneak a 1.99 fee on the order. I will not be buying anything from here again.

Ordered a dress for my birthday event and paid NDD for it to never turn up. Told I couldn’t get a refund until I waited 2 WEEKS for it to arrive. Evri confirmed it was lost and they still wouldn’t refund me. Now it’s been over the 2 weeks they’re ignoring me! Basically stole my money

App is a complete joke, move like it has a bug. Placed an order last night immediately realised that I had an old address in there. 1st no option like other brands to update with in 10mins, limited customer service options. Ended up speaking with AI over WhatsApp, told me cannot make amendments, cannot cancel. I must visit the old property and try collect the parcel. An hopefully have faith that they new owners will send back if anything. Baring in mind this parcel still hasn’t been shipped or ready for delivery yet. Couldn’t make sense of AI and it stated it was passing the query over to a human, 16+ hours later still haven’t heard from them.

They stated item was not in the package, which it was and had to pay for this item. Still awaiting items on next day delivery , that i cannot get any respond from them. Customer service so bad. Waiting on refunds that still not received in weeks, so have klarna on my back asking we're is the refund. Very stressing

Have taken over 200 pound out of my account yet received only 1 out of the 4 items ordered don’t respond to any complaints only way to make complaints are through insta and facebook overall a load of bull shit do not order from them

Worst customer service I have ever received

Closed my account due to high returns - due to poor quality and sizing issues I do return but cannot believe it was closed because of this without warning.

Was given £30 gift voucher they then refused to refund me - was from my friends for my birthday.

Technically stole £30 from us and it’s not in there terms and conditions to do this.

Currently under further investigation

Absalutly 0 customer service. Parcel did not arrive and cannot diapute.
Only way to contact is through facebook or instergram where tgey dont respond. No way to complain.

Placed an order and paid extra for unlimited next day delivery, my order didn't arrive the next day so I messaged them and it turns out they've used standard shipping to ship out my order even though I paid extra for next day. I used to buy all my clothes from here and when they rebranded I stopped. Decided to give them a try again and was just reminded why I stopped ordering from them in the first place. The sizing of the clothes is all over the shop and the delivery service is awful. Won't be ordering again.

Ordered an advent calendar for the kids. PLT cancelled the order the next day and raised the price 25%. I contacted support who said they were out of stock ... they weren't they just increase their price. Contacted support who helpfully responded with "I can see where you are coming from" .... no apology, no attempt to resolve, looks like a firm designed to target young people with some dubious businenss practices.

1 star is too much for them. I will never be ordering from PLT again. Corrupt, lying greedy company with zero customer service.

Would give zero stars if I could, returned two items together in same parcel, only got refunded for one, which took over 3 weeks. Their customer service said they have checked CCTV and state other item was not returned. But conveniently will not provide me with this evidence. Dress was inside the shoe box and they would have had to pick the dress up to check shoes were also in the box. PLT are a scam of a company and I will not use them again. Absolute disgrace, AVOID AT ALL COSTS

Order not delivered next day AGAIN!
This has happened multiple times now.
It's so shocking they will happily take your money but not 'deliver' quite literally!
Then when I message the Facebook I was asked for my order number THREE TIMES (I had given it the first time they asked!)
For them to give me an update that I can already see on evri website they just sent over the copied transcript from evri's site, so cheers for that completely unhelpful advise!
Parcel meant to be delivered on 20/11 and they've told me to wait till 1/12.
Evri keep saying out for delivery and then no update or sorry we can't deliver it

Everything will be going back if it ever arrives! and I am making a promise to myself to NEVER again buy from these robbing *****

Awful company - still waiting on a refund which they have never sent. Also ordered an item which evri left outside and it was stolen, no customer service reply to get a new item sent out. I also had paid for purchase protection (which they added without asking) and I can’t even use it! Do not use this company

I haven’t ordered anything from PLT since 2018, the first and last time at that time. Yet recently I have been looking for a specific faux fur coat and found it on PLT and decided to take a chance with them again. HUGE MISTAKE! I placed my order November 13, it hasn’t moved since November 15 and is “scheduled to arrive” today, November 21. Of course they have AI assisting with customer service inquiries as opposed to real people so of course the communication is lacking tremendously! All it can tell me is that my order is scheduled to arrive today to wait until 9 PM this evening. I highly doubt it will be here because again the carrier hasn’t even updated their info since 11/15 and it doesn’t even show it’s in my state OR the States at all 😒. I asked the AI assistant about their refund policy and my message was flat out ignored. I’ll be giving them an additional 5 days to deliver my item otherwise I will be in contact with my bank, I don’t play like that and especially not with companies. You all know exactly what it is that you’re doing and quite frankly I don’t even understand how this business is still able to continue. The reviews are terrible and the way the company is being ran is even more horrible. Do NOT shop with PLT! Save your time and money. And I seen those lame responses some of the company employees left, yall are apart of the problem. Those responses are very dismissive, condescending and not helpful.

My order never turned up. It insisted on the fact that it was delivered when it sure as hell wasn’t. I’ve never came across a company with such a poor customer service section. The amount of time and effort we had to put into finding out about this silly order is ridiculous. Finally got a refund and that wasn’t an easy task either. Won’t be ordering from here again…

Id leave no stars if there was an option!!
Ordered item, noticed i had wrong address, contacted them immediately! Automated response cant do anything! So had to fetch from my old address. Sent it back as it was too big, been waiting 3 weeks for a refund!! Keep getting automated response!

I wanted to find cargo pants on the website and all type of mesh pants came up, women posing in sexual way and being sexualised. What is this website?? Absolutely disgusting to see women are being used as objects!!!

If I could rate 0 I would.
I’ve paid £5.99 for next day delivery + free returns.
The item didn’t come next day, it came the day after to which it was too late for me to wear.
I’ve contacted them via instagram and WhatsApp now. They’re refusing to refund me my next day delivery and are charging me for a return!
Everytime I show them proof of my email showing it says NEXT DAY DELIVERY + FREE RETURNS. They send an auto reply saying they’re really busy and replies will be delayed!

If only there was a 0 star rating. They sent me the completely wrong item, and will not respond to any customer service messages you send them! DO NOT ORDER FROM PLT!!!

Worst experience with this shopping so much low quality. Tried different way to contact with customer service, no way to find them. Worst experience ever. Never going to buy from them quality is worst