PrimeTel PLC Reviews 

worst telecommunication company in Cyprus, no signal, missed calls, and while you are talking the phone signal drops, and loose connection. please stay away from them.

Horrible services. If you would like a telecommunication of scammers here you are.

Someone keeps stealing the copper cable in the road so no internet, the police have told CYTA not to replace it. Primetel customer service is brilliant, they gave me a modem so I can still get fast internet as I work from home, whereas CYTA customers in the same road have been left without any internet and it may not return until fibre is installed at some unspecified date in the future. Whenever we have had problems Primetel send an engineer within a few hours whereas CYTA will only come within 3 working days. Great customer service!

Is cheap and very slow No good connection never works the videos dont open always 4g i regret it making the plan

I have been using a prepaid plan for two years with contract. The internet was disasters. I changed the SIM but, not worked. Last month I paid late, this company charge me unbelievable. In the last month of the contract I cancelled my subscription. Prim tel charge me 72 Euros. €5 for overdue payment is ok, €28 due unsubscribe, why??? The contract was the last month of expiration. And I paid for this month again. Big Scam, thievings…

My wife and I purchased PrimeTel tourist eSIMs for our work conference in Cyprus. We activated the eSIMs in the Larnaca airport and they worked until we left the city. We had absolutely no coverage on the roads outside of Larnaca, not at our hotel and conference center or anywhere else we have traveled. We tried to contact customer service for a refund but they refused because the eSIMs were activated. They did not help us with the coverage issue and were incredibly rude. This company is a complete scam.

Worst internet provider I have ever seen. Avoid at all cost!!!! They do not control their own internet lines and they are utilising CYTA lines, which making it impossible to provide a stable signal or control anything for the service the are providing. The only good thing about this internet provider is how polite the customer service is. However the can not really do much because of how the internet service is provided.

They are the WORST company in Cyprus, super low tech, horrible customer service, signal is terrible, when your travel in Europe its impossible to use their line
If you need urgently help from them THEY WONT HELP YOU, I lost my phone while traveling and got new one, they force you to go to a physical store back in Cyprus in order to get you your eSIM!!! Plus they charge you for it!!!! You stuck abroad with no banking cuz you can’t get sms and your mobile company betrayed you.
WILL NEVER RECOMMEND ANYONE USE THEM

Totally unhelpful. They overcharged me €70 and they won’t tell me where I called. Rip off and an absolute scam. I visited their shop 4 times now and they still can’t tell me where I called.

I have been with Primtel for five years. The last 1 year of services was unacceptable. Freezing internet, interrupted phone calls, and I live in the center of Limassol. When I complained, they only changed the settings on my phone and they say that they will chek it. I went there many times but nothing change Finally, I decided to canceled the contract, and they want to charge me for an additional month and a penalty for terminating the contract wchicz was not my fault.I switched to Cyta and I am very satisfied with the services of Cyta. Just make mistake to wait so long and belive that they will fix the isuee. .Do not recommend Primtel to anyone !!!.

Shows low monthly fees online, you give all your details in an online form but then are asked to go to a branch - pain in the ass.

You’ll spend 30 minutes in the branch whilst someone types up your information, only after which you’re slapped in the face with all the hidden fees which are essentially for the same thing:

20 euro - installation fee
25 euro - registration fee
24 euro - provision of new line

Plus VAT

Then they hit you with “installation will be within 4 weeks, maybe more”. 69 euros in connection fees with a 4 week wait period.

Payment of the first month fee in advance, by which you apparently confirm installation, with no indication as to when that might be.

Infuriating.

I'm beyond frustrated with them! Despite their team being kind, they seem powerless to fix the continuous issues plaguing my internet service. It's not just occasional disruptions; it’s multiple times a day, sometimes even a whole day without service. I've called them countless times, even had technicians over, but nothing changes. It’s unacceptable. They should at least offer a backup device or a discount on months when the service fails. It's unfair to miss important work meetings and lose hours of productivity while still paying full price as if nothing’s wrong.

I switched to another operator and did not immediately notify PrimeTel about my departure. They wrote to me by email that I needed to pay a fine for premature termination of the contract and charged me a rather large bill. They said that they could not contact me, although they themselves gave me this phone number. In addition, they threaten to sue if I don’t pay the fine within 7 days. When I asked to email me a copy of my contract, they said that they did not have such an opportunity. My contract only states “the terms of the penalty for termination of the contract can be found in the document on our website.” And when you look at this document on the website, they send you to look for information about the fine on another page of the website, which you still need to find.

Don't mess with these deceivers

Poor services and high costs. It’s ridiculously hard to terminate services with them. I left Cyprus in June 2023 and they have been billing me for their services for months despite attempts to terminate it, because customer support ignored my requests. A scam of a company, should have never signed with them.

The signal 4g is very poor.
Unsubscribed and going to cyta.
No more head ache

I signed a contact for 9.99eur unlimited all.
Without notice or consent, and of course against our written contract:
1. they charged me without discount for the 1st month
2. they told me 1.5 months later that my discount is only valid for the first 12 months of my 24-month contract
3. they tried to charge my account without having acquired my written consent for monthly standing orders

I have been expecting their customer support to provide me with proof that there is indeed such information for their customers somewhere on their website, because in my contract no such things are mentioned. I have been emailing and calling them. They keep saying they will get back to me, but it has been 11 days and all they did was try to charge my card for the overcharged bill.

Ordered a sim card that never arrived. There is no customer service (it is a chat bot) avoid at all costs !

i signed a contract for 2 devices with the black friday deal. the woman at the till took 45 minutes to complete the forms. after completion when i finally went home i received another 15 emails. the woman had written all my details wrong, so when i went to pick up the devices from the store a few days later, the contract i had signed and paid with the lady could not be found at the store. i redid the contracts, signed the papers, another 1 hour at the store with the lady. they then made me pay an aditional fee of 27euros which was never mentioned when signing the contract to find out that they can only give me 1 of the devices, but i still had to wait a few days and revisit the store; so that would probably mean another hour. it has now been 3 weeks that i am waiting for the device and being accused of lying to the woman for writing the details down wrong.
AVOID PRIMETEL! all deals and offers might change without any warning, and ask for more money.