PrimeTel PLC Reviews 

I joined them a month ago and missed out on Black Friday deals, anyhow, bill is 9.99 a month, 2 months later they request 30.00 euros after I paid 10.00 saying the first month is not discounted. I explained that it still does not add up. No service, I will cancel payments and let them chase me for money if this is not sorted. Profiteering at its best.

Not funny Primetel , 5 weeks to get connected after 4 visits to two branches and a phone call two months ago telling me they were about to upgrade both addresses. I could go on but this cuts me off after a number of words.3 to five weeks to connect. I WILL TRY OTHERS.

Χάλια.
Χάλια.

The site and the application is trash.
You can't check your plan, your credits, your history top up.
Poor customer support.

Avoid them, bad service and 0 customer care. Cancelled my SIM card with no notice and now I can't access my OTPs anymore and they say the number is now deleted forever even if I contact them within a month from last time the SIM was active.
PS: they will sell your details from first second and you will get spammed with unrequired SMS marketing

1. The connection is awful. When I moved to another city the data stoped being proceeded.

2. Terms of use are misleading: I received a bill from you for €73.12 for June 2023, while my tariff is €11.99. I find this extremely abusive.

Charging €51.37 for 641.52 megabytes of data over the limit is misleading the user and dishonest over margin profiteering on service users. That's more than 4 monthly fees per tariff plan!

If one's data usage limit is exceeded - the operator should disable their data transfer. But they primetel charging a fabulous amount of money over the limit.

3. The counting of used megabytes in a data package is not transparent. It is impossible to know how much data is used on which day and for what services.

4. I skipped to another mobile operator immediately, but primetel charged me 39 EUR more for that.

5. I have reported this to OFFICE OF THE COMMISSIONER OF ELECTRONIC COMMUNICATIONS AND POSTAL REGULATIONS (Helioupoleos 12, 1101 Nicosia) by sending the appropriate form on their website ocecpr . ee . cy /content/complaint-form and I recommend everyone who's been misled by primetel to do the same.

i pay my august bill already on 4 september and today my internet is not working i go to my paimetel app and i check bills and here show august bill is due and also my internet is not working really shame on you primetel because you have no 24/7 support 👎🏻 i have only sunday off and my internet is not working how can i enjoy and how many time i pay 😡

We pay for for 30mb We barely have 10, they keep changing the contract and charge us again, the package was meant to be 33 and the billing kept going higher and higher every time, they have a horrible customer service and unprofessional, we paid so much for just an Internet package which is unreasonable. The supervisor is trying to get us to pay extra money just to connect the Internet we complaint so many times that the Internet is slow after 1 person logs in and we refuse to pay that amount they charge they are horrible avoid at all costs.

Do not use them. I put 20 Euros in my phone and it didn't exist. I called and the on the phone wanted another 5 euro to activate the 20 euro. I took the card out and bought and different company. I decided to give them another chance. So I bought 5 euro internet and 5 euro talk. I first put in the internet. I punched in the code and hung up. By the time I did it used up half my money. Good luck with them. They lie to your face. I didn't have the card in my phone for a week. And he told me I used all my internet for a week.

Verry bad customer service . worst experience ever. I still waiting for refound.unprofesional 100/100.staff very bad prepared or unprepared.ask for a manager....they understand we dont have one... really???

The worst company ever. It is a scam. Waited for the internet installation for 2 months. Technician suggested to get Cabelnet instead (very professional). Then finally they said that they can't install the internet. I didn't receive the refund. They didn't give any fees back, even if it was not my fault. Customer support is terrible... If you will speak with one, the next one will not know what happened. They never call back. All of them are giving different information, as they even don't know what they are talking about. I couldn't pay the phone bill online, as they were sending the bills that were incorrect, so when I went to pay in the shop, they charged me the fee for that payment. Why I should pay fees, if it is their mistakes??? How it is even allowed that company would have this kind of support. This company shouldn't be allowed to operate.

The company is the worster in Cyp,15 y,with them,finily dicide to leave from them,thay charge me penalty28 euro plus extra one mothe deposit becaouse i living,

Worst internet provider. Signed the contract with them 3 weeks ago, and still waiting for installation.
the only answer they can give at call center is: we are very sorry but you need to wait for CYTA ?????
I signed a contract with PrimeTEl no Cyta why I should wait for Cyta
3 WEEKS (15 WORKING DAYS)!!!!!!!!!!!!!!

Primetel is a scam company, they overcharged me for one year already. I purchased a 100/10 Mbps line in January 2022. I never got more then 48/8 Mbps. Ive been in contact with the customer care many many times, they always promised they will do their best to find a quick solution for the issue. I gave them 1 full year to fix the issue, they was fully charging me by the way, but nothing happened, only empty promises from their side. So I decided to terminate the 24 month contract ealier because Primetel wasnt able to fix the issue and deliver what Ive ordered. So its getting back to the 80s, there is no way to terminate a contract online, by WhatsApp or phone, you have to go to a physical store. So I drove 25km to the store to hear that I have to bring the modem with me to request a termination. In the physical store the agent was telling me with a big mischievous smile that the technicans of course wasnt able to fix the issue because the maximum speed in my area is 50 Mbps! This means that Primetel cheated and lied to me for over a year and charged me an overpriced rate instead of being honest and telling me that they can't provide the service I booked. Thats simply called scamming! I was now already totally disappointed and sad to have been scammed by Primetel, but that's not all, the scam goes even further.... Ok, going back home, taking the modem and going back to the Primetel store, so I had to drive 100km! for that. Then the next slap right into my face happened. The agent in the store want to force me to pay almost 70 €!!!! for the termination of the contract. What for? Because this dubious company can not deliver me what I ordered and for what I already pay for a year? Instead of offering me a credit for the overpaid amount, they now want to charge me again so that I can get out of the contract to which Primetel cannot adhere? Welcome to 2023, welcome to Cyprus, this is just embarrassing and a shame for this beautiful island, Primetel should be ashamed of itself for this absolutely fraudulent and unserious behavior.

Worst company ever !!! They send u double sms that your data is gones but they still count you 0,10 cent for fckn MEGA ?!! They also shut you down internet speed and you re like ok so i spend my package but noooo at the end of the month bill 62€ for 550 mb in absolutelly slow mode !!! Never make subscription with this mafia company !!!! Never nothing !!!! You are the worst company ever !!! Highly not recommending

Terrible experience , signed the contract on for services on 25 November. Up to now nobody came for installation. In the begging was told that within a week verbally later on that maximum is 15 days, later on that maximum is 15 working days, i am wondering what lie would be next. By the fact 15 working days already expired on 16 December.Definitely don't recommend them with such a experience

Disaster
Paying for nothing !
Internet is cutting. Two months, two months with issues !
I do not recommend

Ridiculous customer service and company. If I can I wouldn't give you any stars. Shame, that Cyprus doesn't have enough competition in this market, as Primetel will be a long time history.