Printed Today Reviews 925

NEVER WORK WITH THIS COMPANY.

I ordered a banner with them 2.5 years ago and as soon as I opened it, it was completely damaged and I could see scratches and a cut really not straight at all. I received the order on the 02/11 and I opened it on the 04/11.
The support answered that their T&Cs state that complains have to be reported within 24 hours.
Which company gives a 24 hours notice to share feedback on print?!!! I’ve never seen this.
And it’s not like I reported it 2 months later, it was literally 48 hours after I received it!
Despite my request to take this issue into account and help me find a solution, I never received any further answers…

Since then, the sales team has been calling me EVERY MONTH to prospect me and try to make me order again. I explained the issue I had before and that I wouldn’t order again unless I receive a refund for this order that I haven’t been able to use. They only offered vouchers which would force me to reorder without being sure of the quality.
I said I would only be open to discuss with them again of a potential new order if they refund me, cash in bank. At every call, they ask me to forward the emails and tell me “I will check internally and we’ll get back to you”. Never heard back and every month, someone calls me again, as if nothing happened, and tries to sell me train products again.
And every time, I explained again the issue I had before and asked for them to deal with this first and every time they tell me they’ll share it with the right team and every time I don’t hear back… until the next prospection call!!!

I’ve never seen such a poor customer service.

At the 10th or 15th call, I asked them to delete my number, but they keep calling back to prospect, and never solve my previous issue.

Awful customer service, don’t go with them.

The single worst company of all time.

Mucked up my wedding signage and refused to refund them. They were covered in marks, water damage, shipped terribly. Took me round and round in circles and to this day ring me at least once a week to try and get me to order again. Always on a different number so you can't block.

DO NOT start business with this company. Nothing but trouble.

Ordered a 5ftx5ft memorial banner late Monday night and really needed for today Thursday 30/04/26. It came this morning and we are delighted with the finished design. It was really easy to do and communication was prompt and helpful. We used a photo the image is crystal clear. Thank you so much guys ten out of ten I will definitely be using you again.

Good price, good value, relatively fast handling

Easy to use website, outstanding customer service, the product surpassed all my expectations and delivery was prompt. I could not have asked for more and would happily recommend Printed Today

I had an issue trying to order online (my fault totally) and ended up connecting via WhatsApp and the whole experience was sermless. Thank you.

I feel really deflated to feel so strongly that I need to leave a poor review but, having read several recent reviews from other customers, I can see that I'm not alone in my dissatisfaction with the quality of the product I received and the customer service I received following my complaint being made. I ordered 5 cafe barrier banners made from PVC vinyl with pole pockets along the top and bottom edges. I was impressed that they could be delivered quickly, for the standard delivery charge (they have a 'timer' on the website showing what time an order must be placed by), but was later told I must pay an additional £42 fee for delivery on my required day.

The banners arrived with no pole pockets; just an eyelet in each corner. Printed Today did turn the replacement order around extremely quickly, which I'm grateful for. However, the pole pockets have been created by folding over the top and bottom edges and sticking them with a lightweight 'selotape' equivalent. The first time we used them the tape gave way on one of the banners and the pole slipped out. The tape is already peeling on the others. Printed Today are adamant that their 'standard finishing method, which includes a reinforced adhesive/tape' has been used. They are not at all interested in the photos I have sent which show the poor performance of the banners. They are also unwilling to refund the additional £42 delivery charge, despite me sending evidence that I placed my order within the required timeframe. Needless to say, I will not be using them again. I gave them every opportunity to put things right. It's a real shame, because they have lots of systems in place which suggest they are a company that cares. In reality, they don't.

Have ordered a few times and no issues at all. Everything is quick and easy from pricing to sending artwork. All items, signage, a frame and photoboard have all been good quality and delivered quickly.

Terrible shocking service. Absolutely avoid at all costs. Scam, payment made and no product provided. Complaints not handled properly. Then they continually call to ask about the experience and I ask them to stop calling, they call over and over. I block number, still they call. Absolutely ridiculous.

Has called me many times with unsolicited marketing calls, despite being signed up to the Telephone Preference Service. Would seriously avoid having anything to do with them.

Product was substandard and came with a lot of marks but the worst part has been the INCREDIBLE amount of 'follow up' calls asking if I need anything more. I have asked over and over again to not be called because the product was poor and they have ignored me. Never order from these people, you won't be happy with the product and then you'll never be rid of them

I have been using this company for many years, never had a problem.
Perfect banner as always.
Quick response and delivery.
Would highly recommend.

Ordered clothing and was extremely disappointed. Print was wonky, blurry, poorly cut out and peeling off the clothing when it arrived. During the complaint process, I was sent the same copy and pasted email 3 times before they decided the case was closed. Unless you would like the printing ability and professionalism of a 4 year old then I would go elsewhere.

My experience was genuinely disappointing. It’s the first time I have to leave a review on Trustpilot. Poor customer support during the design approval. Very bad attention to the details for the lamination process and zero precision on cutting. I ordered 4 foamex boards, I can use only one. They didn’t installed eyelets as agreed. I’ve been offered £10 note on the next order as compensation. If you need a professional printing service, I’d strongly suggest to look elsewhere.

Needed a banner for a football team by 26th April , order on the Tuesday printed by Wednesday and delivered Friday 24th before 1 pm! Communication was brilliant , was shown the final print before the banner was banner was printed, also shown final results when it was finished.
The turn around was fantastic.cant thank these guys enough for making it happening in time.
100% would use again if needed

Fantastic customer service and product. Everything you would expect from a well run company

This company completely failed to deliver on what was promised. I was personally assured by two sales consultants that everything would be handled—those assurances meant nothing.

Their failure left me in a seriously unprofessional position during an important event. No accountability, poor communication, and a clear gap between what they say and what they actually do.

I wouldn’t trust them again.

2nd time ordering a banner for the London Marathon and really happy with the product and timescale, and help. A very small order but all was good and the guys where helpful. Recommendeded!

Amazing customer care and very fast service. Ordered my pull up banner at 3:45pm and it was delivered, looking beautiful and exactly how I wanted it to look, the following morning! Will use them again and would recommend.

Quick and easy to order a small banner and at a very reasonable price. Liked the customisable options when ordering and the fact that my artwork was checked. It's not huge but absolutely fine for our purposes. Would use again.