PRISM Tech Private Limited Reviews 

Great service and attitude. Fast delivery. Worth it

I purchased a 55-inch Sony TV for my living room in 2014, followed by a 50-inch Sony and a 55-inch Samsung TV for the bedrooms in 2017. In 2022, I added a 55-inch PRISM+ TV for a third room.

So far, all the TVs have been functioning well except for the PRISM+ unit, which developed display issues shortly after the warranty period ended. Upon contacting PRISM+, I was informed that the repair cost would be close to the price of a new TV, and replacement was suggested instead. Given this, I decided not to proceed with the repair.

Based on my experience, the durability of the PRISM+ TV has been disappointing compared to my other sets, as it is the newest but the first to encounter issues.

Timely and responsive customer service
Very competitive and attractive price
Quality workmanship
Excellent overall

Compliments to the excellent job by Amir. He knows his job well and also informed me in advance that he is on his way.

The worst experience. Purchase new air condition less than 6 months, the air condition roller already have problem with keep making noise. Requested fixes for 2 times still nothing to be fix.

Prism+ is promoted as a Singaporean brand when they source from cheap suppliers in China. Recently even flagged for Price Manipulation by Consumer Watchdog.
They don't deliver on time. Once money is paid to them , consider it is as Money lost. Horrible Service. Please learn from the 100s of negative reviews and don't fall for their marketing tactics

Wrote this to Prism....

I am writing to formally raise my dissatisfaction regarding the installation, servicing, and warranty handling of the air-conditioning units I purchased from Prism.

In September 2025, I purchased four air-conditioning units from Prism. During the installation of the master bedroom unit, a sponge was initially placed to support the unit due to a visible gap between the aircon and the trunking. After the wiring was completed using a large trunking, the sponge was removed and the aircon was left resting directly on top of the trunking. As a result, the aircon louvers could barely rotate. When I raised my concern, the installer assured me that this was “acceptable” as long as the unit could open and close.

This assurance proved to be incorrect. Approximately two months later, the aircon began leaking. A Prism technician was dispatched and lifted the aircon properly—something that should have been done correctly during the initial installation. This raises a fundamental question: why was the unit not installed correctly in the first place, and why was an obvious issue dismissed when first highlighted?

In December 2025, shortly before Christmas, I received a call from Prism recommending aircon servicing. I contacted your customer service hotline to seek clarification, as the units were only three months old. I was informed that servicing every three months is “optional,” but required to maintain the 8-year warranty, at a cost of $109 per session. Over eight years, this amounts to well over $3,000, which I find excessive, unreasonable, and not clearly communicated at the point of purchase.

When I questioned whether this meant the warranty would effectively be invalidated without quarterly paid servicing, the staff member responded “yes” and laughed. This response was not only dismissive but deeply unprofessional. While an annual servicing alternative was later mentioned, the damage to my trust had already been done.

Despite my reservations, I reluctantly agreed to the servicing, which was carried out before Christmas. Just three weeks later, while watching television, the living room aircon (a higher-capacity unit) emitted a loud noise, followed by ice being forcefully expelled from the unit. This created what can only be described as a hailstorm inside my living room—an alarming and unacceptable situation.

Another technician attended and stated that the previous servicing technician had likely loosened the gas pipe. This is extremely concerning. A servicing meant to “maintain” the unit instead introduced a potentially hazardous fault. This points to a serious lapse in workmanship, quality control, and technician competency.

At this stage, I am forced to question whether Prism’s servicing requirements are genuinely about product longevity, or whether customers are being compelled into frequent paid servicing to compensate for poor installation and servicing standards. I now feel that I must pay every three months not to maintain my aircon, but to prevent further issues caused by improper work.

Prism ceiling fan was installed on sat 21/2/26 and then became faulty on Monday night, barely 3 days after. Technician came and tested and said my switch was faulty. Before the installation, my switch was ok and only after the changing of ceiling fan did it became faulty and asked to get electrician to fix.
Before that the switch was alright and it became the fault after installation and insisted i look for electrican.
REally bad service and bad products!

Bought a few items from prism but end up was a very bad experience. On the day of delivery, prism called trying to reschedule the delivery. After much negotiation from my end, finally managed to get the items on the same day but at a very late hour. When the washer was tested by the guy, water can be seen leaking. Installation guy claimed that it is normal and I can just called up later to report. Should have insisted that he took back the washer ? Now that the case has been reported, I have to keep follow up on when prism will be sending people over etc. it has become my own issue . Very disappointed with prism services and products.

The delivery service is damn bad cause they never call or notify. My fridge delivery is on 7 Feb 2026 11am-3pm I was waiting from 11am but till 6pm nobody calling me. And I contacted call centre at 1pm ++ nobody border to reply. The third time I call around 5pm the call centre ask me can reschedule? I replied other items can reschedule fridge. I believe most of us only hv 1 fridge at home right. I believe the management also don’t border so if u want to buy bcoz of low price pls think abt their after service.

Tv had lines and company said it was not under warranty. Never buying prism products anymore.

I bought the system 4 air con from prism. The air con is not old and inconsistent. The service said keep giving excuses and blame customer should put on until 21 degrees and below. Then also less than 1 year my master bedroom air con leaks. Then every less than 4-6 months master bedroom air con keep leaking. Come and fix 2 times already. Complain on the master bedroom cold issue, in the end 2nd time they come to install another compressor to solve the issue. It's resolved and I got 2 compressor now. The problem is the leaking issue and the customer service side reply is slow and not replying me got a week. The after service really bad and gone to worse. I bought this Prism Aircon because I saw many times a lot of their advertisement in social media. They find many celebrities and influencers to promote. Damn! These celebrities never test and check before promoting. Damn jialat and a lot of inconvenience hassle stress situation caused. Cannot sleep well. Previously I was using Mitsubishi air con and 25 degrees already cold. I use more than 4-5 years then got leaking water issue. Want to support local brand also cannot. Throw Singapore and Singaporean face on this type of quality and service provided. Don't buy Prism items at all. The price is attractive and it's really not good to use and spoilt very easily. I also bought their TV. It's really big and cheap. 4K some more but after a couple of years then TV started to have more and more dead pixels. Hopefully someone read my comments and others on prism experience. Don't trust any of their products and advertising! Go for more well know and reliable brand to save all these trouble!

I have NEVER encountered a company so careless, evasive, and outright negligent.

This entire experience started badly from the very first day.
The digital lock handle was installed visibly slanted, showing there was no basic quality check done after installation. Despite this being a clear workmanship issue, the case was casually “closed” after a site visit, with no proper acknowledgment of how such an obvious defect passed inspection in the first place.

Unfortunately, that lack of checks turned out to be a pattern — not an exception.

PRISM+ handed over my purchased digital lock items to a completely unknown and unauthorised person, without my consent, without verification, and without even knowing who that person was. I did not appoint any “representative”. PRISM+ insisted on one after the fact to cover their own mistake.

When I later discovered that almost every essential item was missing — WiFi gateway, letterbox lock, keys, RFID cards, RFID stickers, charging cable, lock pin — PRISM+’s response was not to fix the problem, but to wash their hands of it.

Their so-called “proof of delivery”?
• A photo showing items at an address (not handed to anyone)
• A checklist signed by someone who is not me
• Zero photos of the person who allegedly received the items
• Zero accountability for giving customer property to a stranger

When pressed, PRISM+ repeatedly told me to “check with whoever was on site”, despite me clearly stating no one received anything and the signature was not mine. That is not customer service — that is deflection.

Even worse, they tried to shift blame by saying I raised the issue “four months later”, as if customers are legally required to camp at construction sites to audit PRISM+’s deliveries. When asked if any law actually supports this excuse? Silence.

Let’s be clear:
This is not a misunderstanding.
This is operational negligence.
This is poor chain-of-custody control.
This is a company refusing responsibility after losing customer property.

The end result?
I paid for a full digital lock system and was left with just a lock and nothing else — and PRISM+ considers the case “closed”.

If you value basic competence, secure handover, and a company that owns its mistakes, do not buy from PRISM+. If anything goes wrong, you will be blamed, stonewalled, and dismissed.

Absolutely unacceptable.

Prism TV - I swear it's off my list. Buy at your own risk. This is the shortest live span TV I have ever counter. It lasted 3yrs, 3mths... 3 more mths vs the 3 yrs warranty. Oh yes, don't be con by the extended warranty banner ad that they put up.

The worst dryer I’ve ever used .
After running the full 1 hour 38 mins it reverts to another 50 mins then after another 40 mins run , it then reverts yet again to another 40 mins ! That’s a lot of energy used . And still not 100 % dry .
We wanted to support local businesses but this is a major put off .
Tried to get in touch with customer service . Can’t .
Finally got one on an online chat . His reply was simply “ it’s Ai . It will only stop when it’s dry .. “
So that means per load of drying will take up to 3-4 hours ?? Ridiculous!

You have been warned. Brought their ceiling fan in Nov 2025, broke down in Jan 2026. And i barely use it over the past few months. I had their monitor with no issue so i went ahead with their other appliance. Should have trusted the reviews

You know how the older folks will keep telling you to stick to mitsubishi and the more established brands? Just do it. Prism is a fraud. I got my system 3 installed in Nov 2025, and less than a month later, the compressor was leaking water onto the unit below me. I requested for prism to rectify this and they state it is normal. My previous compressor didn't leak, the 4 units of compressors above my unit doesn't leak. I'll say it's normal for their compressors. Unless you want headaches and frustration, just stick to the more established brands

Don’t buy anything from Prism+. Poor product quality and even worse service.

We ordered Prism+ ceiling fans for our new house in 2024. Before placing the order, I double-confirmed with the salesperson that the fans would arrive by the end of the month, as we were moving in early the following month. I was assured they would.

In reality, delivery was delayed by two months. I ended up living in a house with no fans or proper lighting for two whole months. No apology. No compensation. Nothing.

To make matters worse, two of the fans broke down twice in less than two years. When I contacted Prism+ the second time to arrange repairs, they had the audacity to charge me a $50 transportation fee. Seriously? Your flimsy products failed twice within two years, and I’m expected to pay extra just to get them fixed? That’s nearly a quarter of the price of the fan.

The technicians were rude as well. I usually clean my fans monthly, but some dust had built up as I was planning to clean them that weekend. The technician looked visibly displeased and commented, “Why is the fan so dusty?”, then told me to clean the blades. They legit just casually gave me instruction.

Overall, terrible experience from start to finish. Would not recommend.

I’m extremely disappointed with PRISM+’s conduct during the 11.11 promotion.

On the same day of purchase, within less than 8 hours, the product price was adjusted with additional discounts, making the item significantly cheaper right after I had completed my order. This was clearly part of the 11.11 campaign, not a separate or later promotion.

I contacted PRISM+ directly after noticing this. They initially said they would get back to me, but no follow-up was ever provided.

I then contacted them again via Shopee chat. They did not request any proof, and their replies (as shown in the screenshots) already acknowledge the situation — instead of resolving it, they shifted responsibility to “platform pricing” and avoided accountability. This response suggests they were already aware of the pricing issue but chose not to address it properly.

This experience feels dishonest and misleading, especially during a major sales event where consumers expect fair and transparent pricing. Adjusting discounts within hours of purchase gives the impression that prices and promotions are being manipulated to push early buyers into paying more.

Because of this experience, I’ve lost trust in the brand and will not consider PRISM+ for future purchases. I would strongly caution other buyers to be careful during promotions and to monitor price changes closely.

Transparency and trust matter — unfortunately, PRISM+ failed on both in this case.

Do not buy anything from them! I ordered a doorlock from Prism+. They initially said they couldn't install it anytime soon so I insisted and they schedule installation on a Saturday between 2pm to 6pm then at 5pm they sent me a SMS with status set to order delivery failed due to "out of time"!. Then they scheduled it for another day (week day) and the installer didn't even have the equipment to install it! So he left. I asked for a refund and they said it takes 10 days for the refund to be done!

The worst company out there! Go for Samsung, LG, etc.