ProbiketraderReviews 

347
TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great experience with probiketrader, kept me in the loop during the whole process up until pickup. The team at Northern Heights Bikes set me off on my way with heaps of useful information about my bik... Toon meer

Beoordeeld met 5 van de 5 sterren

Having seen my 'dream bike' on their website via Facebook Market place, I was gutted to find I was too late had it had sol. I contacted PBT and Keval went out of his way to source the same frame and... Toon meer

Beoordeeld met 5 van de 5 sterren

Helpful, friendly team that respond quickly to queries. Very useful website to source parts for building or upgrading bikes. Reasonable prices and the reassurance that parts have been inspected for de... Toon meer

Beoordeeld met 5 van de 5 sterren

I was looking for a Giant propel over the last few months and found exactly what I required on the pro trader site . I read the information on site and contacted Keval , talked a bit and worked out a... Toon meer


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

347 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen gegevens bekend over review-uitnodigingen

Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(347)

4 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Found what I wanted

Found what I wanted. Ordered. Didn’t receive tracking. After 3 days hadn’t received tracking. Emailed. Reply within a couple of hours saying there was a problem in the tracking and put it right. Received item next day as expected. Quick and honest response to and sorting out of an issue…….good service

5 maart 2022
Beoordeeld met 5 van de 5 sterren

Helpful

Helpful, friendly team that respond quickly to queries. Very useful website to source parts for building or upgrading bikes. Reasonable prices and the reassurance that parts have been inspected for defects before being sold. Love the grading system and multiple photos of parts so that you know exactly what you’re getting. This helps making a purchase easy with no unrealistic expectations. Keep up the good work!

23 februari 2022
Beoordeeld met 1 van de 5 sterren

I didn’t receive my order

I didn’t receive my order, courier returned it for no reason. No one came back to me with an update. I requested a refund which was duly actioned.

19 februari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Andy,

The order was dispatched on time and after an order is shipped out, we rely on the courier to get it to you safely and on time and after it leaves our warehouse we have no control on the parcel.

Also, the package was lost by the courier we have actually not received the item back.

We have issued a full refund and are sorry for this experience.

Kind regards

Beoordeeld met 5 van de 5 sterren

Fox dropper seatpost sale

Found Cycletrade on a routine google search and subsequently submitted a valuable item for their considerstion to purchase. Communication was excellent at all times - prompt, courteous and very professional. A mutually fair deal was struck and within 24 hours the agreed sale price was in my bank account! I highly recommend Cycletrade as a buyer of high quality bicycle components.

17 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everything happened as it should and…

Everything happened as it should and item in condition described, arrived quickly too

7 februari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Amanda,

Thanks for such a lovely review, we hope to bring our customers the best products only so that you can also appreciate the excitement of new and different things.

Please have a great day!

Best regards,

Cycletrade team

Beoordeeld met 5 van de 5 sterren

Great value

I struggled to get parts. For an old 9x3 MTB.
Cycletrade came up with the goods.
Great price and fast delivery.

28 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Nigel,

Thanks for coming to our website, we try to have in an array of products for our customers. Weather it is mountain bikes or gravel bikes, we get them in, refurbish them to our best of our abilities so that you can enjoy the outdoors more.

Kindest regards,

Cycletrade

Beoordeeld met 5 van de 5 sterren

Due to the nature of supply chains…

Due to the nature of supply chains at the moment. The part was available, so that is a win. Overall part arrived quickly and the price was not completely unfair. Overall happy with the service and communication.

21 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Scott,

Thank you for a lovely review. We do our best to find unique products for our customers and price them at an affordable price. Due to the nature of supply chains, they can be a bit intimidating especially this time when new products are at an all time high. But, that is why we give our customers another chance at finding great items at great prices.

We look forward to you coming back, hope you have a great day.

Best,

Cycletrade team

Beoordeeld met 1 van de 5 sterren

Really unhappy

Really unhappy. Ordered pair of TRP Spyre brake calipers, listed as 'Grade B', ie used but fully functional. It immediately became clear this was not the case. The cable barrel adjuster on one caliper had broken. when I tried to unscrew the barrel adjuster on the other caliper, it broke, leaving the threaded part seized into the caliper body. The pad in/out adjustment doesn't work on either caliper, and one caliper is missing part of this in/out assembly. The brake pads look unused... unfortunately they are the wrong type for this brake. They can be pushed forward or back about a centimetre when fitted into the caliper. Now I've got the faff of returning these brakes for my refund.

16 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Dan,

Thank you for your message, we are truly sorry our product was not up to a reasonable standard. We do our best to refurbish second hand parts, this time we did not measure up to our usual standards.

Moving forward we will only be making sure our items are graded and tested accurately. I have made sure this matter is taken care of with utmost importance and have offered you our sorry package. Which just includes a full refund, our sincere apologies and a discount code for your next purchase. I hope this message find you well and we apologies for the inconvenience caused.

I have also responded to your email and we will make sure we make the return as hassle free as possible.

Yours faithfully,

Calum

Beoordeeld met 5 van de 5 sterren

Efficient service.

Easy to use site, placed an order Sunday evening and received a dispatch notification on the Monday morning. The items came as described and pictured. Would use again and recommend to others.

16 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Matt,

Thank you for such a lovely message, we strive to be as quick as possible with our service and dispatch whilst capturing the right description of our products.

We look forward to you coming back to us again. We also have a lot more interesting stuff coming in all the time so keep an eye out!

All the best,

Cycletrade team

Beoordeeld met 5 van de 5 sterren

Fantastic service really impressed

I had some bike spares left over from a project and approached Cycle trade to see if they were interested, they were friendly efficient and honest, and offered me a fair price. They emailed me a purchase order and sent the money to my account on the day they received my items. Would highly recommend them and wish them continued well deserved success... Fred

13 januari 2022
Review zonder uitnodiging
Logo Probiketrader

Antwoord van Probiketrader

Hi Fred,

Our business is supported by great people like you and we are truly grateful to have you as our seller. We look forward to our next meeting and we hope you have a great day.

Best,

Cycletrade team

Beoordeeld met 5 van de 5 sterren

The staff from cycletrade were very kind and helpful

The staff from cycletrade were very kind and helpful helping me out with my enquiries. Great shop 😁

11 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Iraman,

We try to offer our customers the best service as possible, but you were such a delight to deal with we wish that you have a great time and we look forward to doing business with you again.

Kindest regards

Cycletrade team

Beoordeeld met 5 van de 5 sterren

Great service and selection.

Very helpful customer service. Frame arrived in good time and as described. Pictures clearly show the products and exactly what you get.
Had been looking for a vintage Trek OCLV for a long time and they had exactly what I was looking for.

10 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Thank you Harry,

We greatly appreciate your time with us, and we hope you enjoy your vintage Trek OCLV!

Best,

Cycletrade Team

Beoordeeld met 5 van de 5 sterren

Giant TCR frameset purchase

I ordered a Giant TCR frameset between Xmas & New Year. The item was exactly as described. It arrived the following Friday 👍. Allowing for Bank Holidays & the NY weekend it was a very speedy dispatch. The frameset was wrapped with lots of bubble wrap and in a decent sized frame box 👍📦. This was my first purchase through Cycle Trade UK and I look forward to dealing with them again in the future be it selling or buying.

9 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Chris,

We appreciate your time you have spent with us, and we hope you enjoy your the product and safe cycling!

Kindest regards

Cycletrade team

Beoordeeld met 5 van de 5 sterren

Great price

Great price, superb comms and fast delivery. Will buy again.

9 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Thanks Andrew,

We hope to have you buy with us again.

Best,

Cycletrade team

Beoordeeld met 4 van de 5 sterren

I wish there was more information about…

I wish there was more information about the bike.

8 januari 2022
Logo Probiketrader

Antwoord van Probiketrader

Hi Kevin,

We are sorry about the lack of information, we have now improved on our services and we make sure we provide as much information about our parts and bikes as possible. If there is more information you would like to know, you can always message us on our customer service email. Hope this helps.

Yours sincerely,

Calum

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer