MyNextBike Reviews 

Very easy selling experience! Received a few low ball offers as you would expect and then found a buyer, offer accepted and arranged collection of the bike through the courier within my next bike. This takes all the hassle out of packing up a bike, the courier turns up and literally puts the bike as it is in a bike rack in the back of a van and covers over with a rug. For your first sale the it takes longer for the payment to be sent to you, I wasn’t sure how long this would be but I contacted customer services at 3pm, I didnt realise they closed at 4 but received a reply within an hour apologising as I should have received funds a few days earlier. This was straight away escalated to a director who responded within 15 mins saying they are looking in to it and will get it sorted. I the. Received an email just before 10am stating it has all been sorted and funds were in my bank. Cannot fault the ease of selling and then also the customer service from Julie and Matt!

I am extremely frustrated with mynextbike. they canceled my order there end ,yet they still haven't refunded my payment.

it has been weeks since the cancellation, and my money is completely missing .I have tried reaching out to their customer service, but I am either getting ignored or given empty excuses.it is completely unacceptable for a company to hold a customer's funds hostage after failing to fulfill an order.

save yourself the stress and avoid this company. They are quick to take your money but will make it a nightmare to get it back if something goes wrong.

Great website. Very easy to use / upload and really good comms when I needed to contact them. Very easy process. Thank you.

Very lovely experience selling my old e-bike on their website. I managed to sell it for an amazing price, and they handled the shipping and the payment processing. Also, I didn't have to wait 30 days to receive my payment; I received it after 14 days because I proactively provided the receipt for the bike and the frame number. Very lovely and professional team, and trustworthy to buy or sell your bike on their website. I would definitely do business with them again.

They bike I ordered was delivered in a pristine condition.
In fact it looked brand new.
Overall My Next Bike provided an excellent service in which to buy a secondhand bike.
We are thrilled with our purchase.
Peter Gordon.

Top service. Best place to buy & sell a bike, much quicker & easier then eBay with no haggling & waiting around re: auction. Importantly, really very good communication on the progress of your order as well as collection & delivery by the courier service, which I found to be excellent both in terms of the expected ETA of delivery on the scheduled day & the care taken of the bike in transit. Thanks.

I have to tell you it was so refreshing and kind to be navigated and supported by Julie at My Next Bike. I did not have to email different admin assistants . I just had the kindness and professionalism of Julie. Many companies pass the buck to other CSR ‘s and a lot can get lost in translation because of this. This company and their team recognise this and ensure that both the seller and the buyer are handled beautifully and by the same person. It’s a true triangle with Julie meditating between both and making sure all is fair and above board. I had a wonderful experience and I wish I had more bikes to sell !! I highly recommend My Next Bike for anyone who wants to sell their bike. Their commission is really not high compared to the service they provide. I bless them with longevity and success. We need more business like this with great consciousness. Well done !!

Hassle free, very easy to use.

I tried to purchase a second hand mountain bike twice, but both times the order was cancelled days after paying with no given reason. The refund then takes anywhere from 10 business days to a month to arrive back in your account. They advertise stuff that is out of stock and then hold your money for obscene lengths of time. The only reason I am not giving them a one star is because their customer service is decent. If you use mynextbike, make sure you message the seller directly to organise things as you cannot trust the website's actual listings.

At first, I thought I was going to have an issue as the bike I wanted wasn’t available in my size. However, Julie from Customer Service handled the situation promptly and professionally, and managed to get everything sorted within just a few days. I’m extremely appreciative, especially as I’ll be travelling shortly. Excellent customer service and a top-class experience. Thank you, Julie!

Matt and the rest of the team at mynextbike provide excellent customer service, every question I had they offered a swift response, and requested help with pick up, payment and the team managed to sort it out for me every time!

The positives:-
Great website and very simple to use to set up the sale of my bike.

Courier service company from Birmingham were good to deal with

The negatives:-
No update message to confirm that the buyer had accepted and was happy with the bike so left unsure if all was ok.

After the delivery to my buyer I had to chase payment to query when I would get paid, was reminded of the payment date and time.

No payment received by the promised date so had to chase this up.

I sold a bike on MyNextBike and thought the service was excellent throughout.

The courier experience was incredibly easy and smooth given the challenge of transporting bikes around the country.

The business model as a P2P platform means seller payments can take time - hence the 30 day norm for new sellers - as their are 3rd party payment channels involved but keep faith and keep in touch with My Next Bike and it will get sorted out. I found correspondence with the support email line and Matt Coulthard (founder) very helpful and reassuring.

I therefore fully recommend.

The site is really easy to use both for listing and viewing and the support and communication with the team are first rate. Can't recommend enough if you want to either sell your unwanted bikes or buy a bike with confidence you won't be getting ripped off.

Easily listed sold fast and collected nice and simple payment was longer to protect not party’s payment date initially missed but the director sorted my payment on a Sunday perfect customer service would recommend

Probably the best place to sell a Specialized bike. Buyers get protection that the bike isn’t stolen or misdescribed, and sellers avoid haggling with people on eBay or Marketplace.

4 stars because it’s expensive to sell through and I had to chase payment, which took about a month after the sale. Customer service was good, though.

Fantastic service from everyone at My Next Bike.
Highly recommended.

Very easy and smooth process to selling a bike. Communication was good throughout and courier was very efficient. Will definitely be using again when it is time to change bike

I bought a bike via this website. After I had paid all went quiet. It took almost a week for them to tell me that actually the seller had already sold the bike to somebody else. They agreed to refund me but I was still awaiting the refund 8 days later. This left me unable to buy an alternative bike until the money was refunded. After an unfavorable review the owner of the company did contact me directly and explained about a sequence of events with a seller not updating their stock/ emails going somewhere they were not seen and a slow third party payment handler. I acknowledge that this was all a genuine sequence of events that led to a poor customer experience. To their credit the owner went to lengths to reimburse me promptly having become aware of the issue. Ultimately the whole episode was time consuming, stressful and in the end delayed the purchase of a bike by 3 weeks. If I used them again I would want to know the bike was definitely available before paying and tying up money.

Sold my E bike on the 29th of August it got delivered on the 13th of September, was told I would have my money by 6pm on the 13th of October but here we are still no payment, if my money isn’t in my account by end of play today I will be contacting trading standards, in fairness they seem to stay in contact with you but it’s more like that mate we all had when we were younger who owes you money and finds every excuse why they haven’t got your money, they hold your money way to long to begin with but that wouldn’t be so bad if they made payment on the correct date, the whole thing is massively unacceptable

UPDATE: payment has now been made so I will change my 1 star to 4 star as everything does seem to be above board