Top service. Best place to buy & sell a bike, much quicker & easier then eBay with no haggling & waiting around re: auction. Importantly, really very good communication on the progress of your order a... Toon meer
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Lees wat reviewers zeggen
I am extremely frustrated with mynextbike. they canceled my order there end ,yet they still haven't refunded my payment. it has been weeks since the cancellation, and my money is completely missi... Toon meer
I sold a bike on MyNextBike and thought the service was excellent throughout. The courier experience was incredibly easy and smooth given the challenge of transporting bikes around the country.... Toon meer
The site is really easy to use both for listing and viewing and the support and communication with the team are first rate. Can't recommend enough if you want to either sell your unwanted bikes or buy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's #1 marketplace for premium second hand bikes. We make buying and selling pre loved bikes easy and secure.
Contactgegevens
20-22 Wenlock Road, N1 7GU, London, Verenigd Koninkrijk
- 07828514540
- mynextbikebusiness@gmail.com
- mynextbike.co.uk
4,0
Goed
885 reviews
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Availability and refund issue …resolved
I bought a bike via this website. After I had paid all went quiet. It took almost a week for them to tell me that actually the seller had already sold the bike to somebody else. They agreed to refund me but I was still awaiting the refund 8 days later. This left me unable to buy an alternative bike until the money was refunded. After an unfavorable review the owner of the company did contact me directly and explained about a sequence of events with a seller not updating their stock/ emails going somewhere they were not seen and a slow third party payment handler. I acknowledge that this was all a genuine sequence of events that led to a poor customer experience. To their credit the owner went to lengths to reimburse me promptly having become aware of the issue. Ultimately the whole episode was time consuming, stressful and in the end delayed the purchase of a bike by 3 weeks. If I used them again I would want to know the bike was definitely available before paying and tying up money.
15 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for taking the time to update your review, John, and for acknowledging the efforts made to resolve the situation.
We're genuinely sorry that your experience fell so far short of what you should expect from MyNextBike. The delays in confirming availability and processing your refund were understandably frustrating, particularly as they prevented you from purchasing another bike.
While there were several contributing factors, we recognise that the responsibility for providing a smooth and reliable service ultimately rests with us.
We're pleased that our director was able to speak with you personally and get your refund resolved. We're also taking the lessons from your experience seriously, particularly around seller availability checks, communication and refund handling.
We completely understand your hesitation about using us again, but we'd love the opportunity to restore your confidence in the future.
Thank you again for your patience, understanding and fair assessment of how the situation was ultimately handled.
The MyNextBike Team
Sold my E bike on the 29th of August it…
Sold my E bike on the 29th of August it got delivered on the 13th of September, was told I would have my money by 6pm on the 13th of October but here we are still no payment, if my money isn’t in my account by end of play today I will be contacting trading standards, in fairness they seem to stay in contact with you but it’s more like that mate we all had when we were younger who owes you money and finds every excuse why they haven’t got your money, they hold your money way to long to begin with but that wouldn’t be so bad if they made payment on the correct date, the whole thing is massively unacceptable
UPDATE: payment has now been made so I will change my 1 star to 4 star as everything does seem to be above board
14 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you, Craig, and we really appreciate you coming back to update your review following receipt of your payment!
We're genuinely sorry that your payment wasn't received when expected. We know how frustrating that must have been, particularly after already waiting through the first-sale payment period.
Our longer first-sale payment timeframe exists to protect buyers and sellers from fraud, but we absolutely recognise that when we give a payment date, we need to deliver on it.
We're glad everything has now been resolved, and we really appreciate you acknowledging that and updating your rating. Your feedback is taken seriously, and we're working to make the payment experience smoother and more reliable.
Thanks again for giving us the opportunity to put things right!
Spoke to a guy called Harry and he gave…
Spoke to a guy called Harry and he gave me the full experience, took me from novice to fully informed in a matter of minutes, i called because I was curious about the service and after the phone call i was convinced it was the way forward i should go
9 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thanks so much, Grant! What a lovely review to read. Harry will be absolutely delighted to hear this! We really believe that buying or selling a bike should be straightforward, even if you've never done it before. Taking the time to explain everything properly is something we're passionate about, so it's fantastic to know that came across. Thanks again for your trust and support, and welcome to MyNextBike! 🚴
Super team.
The team running this platform are excellent, great at communicating and helping you navigate the sales process. Love the full package of sales, pick up and delivery, it takes the worry out of selling! It is super easy to use and open up your sale to a wide audience. Thank team.
12 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you so much, Sarah! This is exactly the experience we're working so hard to provide. Selling a bike shouldn't be complicated or stressful, and taking care of the collection, delivery and all those little details is what we're here for. We're thrilled you found the process so easy, and we really appreciate you taking the time to share your experience. Hope to see you again! 😊
This company have excellent customer…
This company have excellent customer service. I recently purchased a used e-bike. After 4 months I discovered a battery issue. They have done their very best to help me get it sorted.
12 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you, Harry! We really appreciate you taking the time to leave this review. Even though your purchase was four months ago, we never want our customers to feel they're on their own when something unexpected comes up. We're glad we've been able to help with the battery issue, and we hope everything is sorted and you're back enjoying the bike soon. Thanks again for your patience and kind words!
Very good at communication
I sold my son's bike, and from the start, it was a simple process: pictures, description, price, and away you go.
So when someone made me an offer and I accepted, you were sent to a link for a cycle courier and, again, simple: you book the date you would like the bike picked up, and then closer to the date they give you a ring to let you know roughly what time. The chap who arrived for the bike had travelled from Birmingham to Lancashire but was pleasant and happy to load the bike and take pictures.
The one downside is payment , and yes, everyone will be wanting the cash asap, but so would thieves and those who post stolen bikes, so this company holds on to your money till they are satisfied with the sale and everything is above board. It says this on the website: I am happy with the sale, and I will be using them again.
8 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
What a fantastic and thoughtful review, Jeff. Thank you! You've summed up exactly what we're trying to achieve. We want selling a bike to be as simple as possible, while keeping the process safe for everyone involved. You're absolutely right about the payment timeframe too. We know waiting isn't everyone's favourite part, but those additional checks are important in protecting our marketplace from fraud and stolen bikes. It's brilliant to hear that you understood why we do things this way and had such a positive experience with the courier. We really appreciate your support and look forward to welcoming you back! 🚴
My son sold his bike bike has been…
My son sold his bike bike has been delivered to buyer my son was due payment today no payment recieved , was told it would be in his bank by 18:00 still no payment recieved, very dissatisfied.
Not good enough.
7 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Hi Samantha,
We're really sorry to hear that your son's payment hadn't arrived by the time promised.
We completely understand your frustration. Selling a bike involves placing trust in us to handle the transaction properly, and when a payment date has been confirmed, you should be able to rely on it.
Our payment security procedures are designed to protect buyers and sellers, but we recognise that delays beyond an agreed payment deadline understandably undermine that confidence.
We'd appreciate the opportunity to investigate what happened with this particular payment and make sure any outstanding issue is resolved.
Please contact support@mynextbike.co.uk with the order reference so we can look into it directly.
We're sorry for the disappointment and appreciate you taking the time to raise this.
Refund issued pretty quickly.
Bought a bike. Seller decided against completing the deal. Mynextbike intervened and once the facts were established, sorted an immediate cancellation and refund. The only negative is that it took a little longer than I’d have liked given that the seller had reneged on the deal.
2 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for taking the time to leave us a review!
We're really sorry the seller decided not to proceed after you'd committed to purchasing the bike. Unfortunately, while we do everything we can to encourage sellers to honour their sales, there are occasions when they let both us and our buyers down.
We're pleased we could step in, establish what had happened and arrange your full refund. We also appreciate your feedback on the time it took to get there, and we're always looking at ways to speed up the resolution of these situations.
We hope you'll give us another opportunity to help you find the right bike in the future. Thanks again for your understanding!
Good service all round.
2 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thanks so much, Tom! Really pleased to hear you've had a great experience with us. We appreciate you taking the time to leave a review, and hope we can help you again in the future! 😊
Rly good servise
6 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you, Andrew! Really appreciate the five stars and your support. We're glad you've had a good experience with MyNextBike, and we hope to see you again soon! 🚴
Easy way to buy a bike
Easy way to buy a bike, tried it out for the first time and very impressed at how easy it is, and my bike arrived assembled and ready to ride
21 september 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thanks so much, Tracey! We're delighted your first experience with MyNextBike was such a positive one. Having your bike arrive fully assembled and ready to ride is exactly how we want things to work. No unnecessary hassle, just the excitement of getting out on your new bike! We really appreciate the recommendation and hope you enjoy every mile. 😊
Spoke to Harry earlier
Spoke to Harry earlier, friendly and gave me confidence to buy and I pulled the trigger, couldn’t be happier with my bike now that it has arrived - definitely recommend giving them a go and will be using them again
2 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
What a lovely review, Ben! Thank you so much. Harry will be over the moon to hear that he helped give you the confidence to go ahead with your purchase. Buying a bike online can feel like a big decision, especially for the first time, so we're really pleased we could make you feel comfortable throughout the process. Even better to hear the bike has arrived and you're loving it! Enjoy the rides, and we look forward to seeing you again. 🚴
Customer service
I spoke to a gentleman called Harry. What an enthusiastic and knowledgable guy. Thank you for your help!
6 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thanks so much, Jonathan! What a lovely thing to say. We'll make sure Harry sees this, although we might have to stop his head getting too big with all these compliments! 😂 We're genuinely passionate about cycling and helping people find the right bike, so it's brilliant to know that enthusiasm comes across. Really appreciate your support!
The only part of selling would be the…
The only part of selling would be the message system closes therefore no way of knowing if buyer was happy with their purchase.
I found support via email to be helpful and they reviewed my payment for early release due to a family emergency.
Therefore I'm content in the way they dealt with my sale. 👍
6 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you, Tris! Really pleased to hear that our support team was able to help with your payment, especially given your family circumstances. We always try to be flexible where we reasonably can.
You also raise a good point about the messaging system. Once a transaction progresses, communication can become less straightforward, and we understand why you'd want reassurance that the buyer is happy with their purchase.
It's useful feedback and something we'll take into account as we continue improving the platform.
Thanks again for your patience and for trusting us with your sale. We hope everything is going well for you and your family!
Biggest waste of time two offers in the…
Biggest waste of time two offers in the last two months both accepted and no payment from buyers. The website has no means to contact the buyers nor does the website push for buyers to pay once offer has been accepted. Terrible company wouldn't recommend
6 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Hi Kan,
We're sorry you've had two accepted offers that didn't result in completed purchases. We completely understand how frustrating that must be, especially when you've taken the time to negotiate with potential buyers.
One important distinction we'd like to clarify is that accepting an offer doesn't automatically complete a sale or take payment. The buyer still needs to proceed through checkout and pay before the transaction is confirmed.
We recognise, however, that buyers failing to follow through after making offers is frustrating for sellers, and improving this part of the marketplace is something we're keen to address.
Our messaging safeguards are designed to protect customers from scams and transactions being taken outside the platform, but we also understand the importance of making communication straightforward.
We're always looking at ways to improve offer notifications, buyer follow-through and the overall selling experience.
Thanks for the honest feedback, Kan. We're sorry those offers didn't turn into successful sales, and we hope we'll have another opportunity to help you find a committed buyer.
Not totally reassuring but I got bike
Not totally reassuring but I got the bike. Communication was not good and when I was concerned I found they were no longer listed by FCA and some feedback that confirmed replies take a while.
25 september 2026
Antwoord van MyNextBike
Thank you for taking the time to share your experience. We're pleased your bike arrived safely, but we're sorry our communication left you feeling uncertain throughout the process.
We completely understand how important reassurance is when purchasing a bike online, especially when using a marketplace for the first time. We've recently introduced a new customer support system to improve response times and make it easier for customers to get the updates they need.
Regarding your FCA concerns, we'd be happy to clarify our business operations and how payments and Buyer Protection work. We appreciate that trust is incredibly important, and we never want customers to feel unsure about who they're dealing with.
We're glad your bike arrived, but we recognise that the experience should have been better along the way. Thank you for the honest feedback, and we hope to have the opportunity to earn your full confidence in the future!
I tried this website for the first time…
I tried this website for the first time due to EBay not allowing the sale of secondhand e-bikes. Honestly, the selling process was smooth. Julie and Matt were very helpful with all my queries.
Payments to take quite some time which is clearly detailed although after sending my proof of ownership Julie & Matt worked to get me it earlier. (I sold my bike on the 14/9, collected on the 21/9 by the courier, delivered to customer on the 23/9 and I received my payment on the 5/10)
Going forward I think I would use this site again, although there are improvements to be made:
Courier Pick up times
Payment Times
More directive to send Proof of ownership. This should be done at the time of sale. (Also, I was unable to send the proof of ownership to the buyer via the site as I wasn’t able to send photos in the chat or provide any personal details for them to contact me)
Payment details should be requested at the time you list a bike. I think the current process isn’t very clear.
Overall, I do recommend this service and will use it again.
Most of the reviews of this site hint towards the same improvements so it would be nice to see them implemented.
5 oktober 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for such a detailed and constructive review, Jack! We genuinely appreciate you taking the time to share both the positives and the areas where you feel we can improve.
Julie and Matt will be delighted to hear your kind words, and we're really pleased they were able to help bring your payment forward after receiving your proof of ownership.
You've raised some excellent points about requesting ownership documentation and bank details earlier in the process, improving collection scheduling and making communication between buyers and sellers easier.
Our longer first-sale payment timeframe is an important part of protecting the marketplace against fraud, but we completely agree that the process surrounding it should be as clear and straightforward as possible.
We're continuously developing MyNextBike, and feedback like yours is invaluable because it comes from people actually using the service.
Thank you again for recommending us despite those areas for improvement. We look forward to welcoming you back and hopefully earning that fifth star next time! 🚴
This is a great platform to sale your…
This is a great platform to sale your bike and I imagine purchase one. Good communication and contact with buyer. The system allows for bids which you can work out how much you will get from the sale. It does help to have receipts of purchase as an individual and not a business. Collection is easy as is delivery. Happy to recommend
15 september 2026
Review zonder uitnodiging
Antwoord van MyNextBike
Thank you for such a thoughtful review, Bill! We're really pleased you enjoyed the selling experience. Making offers, understanding exactly what you'll receive and arranging collection should all be as straightforward as possible. We also appreciate you recognising the importance of our payment and verification processes, which help us maintain a safe marketplace for everyone. Thanks again for recommending us, it genuinely means a lot to the team!
I had an offer on my bike and it fell…
I had an offer on my bike and it fell through because you had an issue with the payment software. The sale fell through and now I have reduced the price and still not sold the bike
24 september 2026
Antwoord van MyNextBike
Hi Phil,
We're really sorry to hear that your sale fell through following difficulties with the payment process.
We completely understand your frustration, particularly after you'd already accepted an offer and reasonably expected the transaction to progress.
Making the checkout process straightforward and reliable is incredibly important to us, and we're sorry that wasn't your experience.
We'd like to investigate exactly what happened with the payment process on your sale, as technical issues affecting completed purchases are something we take seriously.
We're also sorry you've subsequently had to reduce your asking price without securing another buyer. We appreciate how disappointing that must be.
If you're happy to get in touch with us at support@mynextbike.co.uk and reference order #8694, we'd welcome the opportunity to investigate the issue and see what we can do to help you secure another sale.
Thanks for giving MyNextBike a try, Phil. We're sorry we didn't deliver the experience you expected, and we appreciate you bringing this to our attention.
Terrible service
When purchasing a £1500 bike my money went through to the seller and then got a message from my next bike the next day saying it had already been sold and the order had been cancelled, been waiting nearly 10 days for my refund. Far too long to wait for a refund! In the meantime I have not had enough money to look for another bike. Terrible service...
21 september 2026
Antwoord van MyNextBike
Thanks for raising this, and I’m sorry the refund has taken longer than expected.
We did let you know very quickly once the seller confirmed the bike was no longer available, and the refund itself has been processed. What I’ve now done is escalate this to a director so we can look into why it has taken longer than usual to reach you and make sure you get a clear update.
Most refunds are completed without issue, so I completely understand why this has been frustrating, especially when it has stopped you from looking at another bike in the meantime.
A director will be in touch with you directly to get this resolved properly, and I hope we can put this right for you.
All the best, Harry (Customer Service Team Leader)
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