MyNextBike Reviews 

Thanks to Julie and Matt for making selling with MyNextBike seamless, great communication and would definately use again.

I had some issues which Matt personally dealt with to my satisfaction. All was resolved promptly as was the payment.

Great service. Top quality. Many thanks.*****

I successfully sold my bike on MyNextBike. The courier collection service was very efficient. However, the experience from then onwards was not. I was informed, to my surprise that the bike needed repairs which I strongly refuted as they were no necessary due to the ag of the bike. It felt like i was being taken advantage of once they had the bike. The purchaser also contracted me to understand why delivery was taking to long. Payment of funds was unacceptably long, nearly 6 weeks from sale. I had to chase them to understand why my money was being held for so long

Straight forward sale,one viewing
Buyer traveled 46 miles and took the bike away.
Staff at My Next Bike were helpful and friendly.
As stated you have to wait for the payment (My payment went bank transfer)
Would recommend “My Next Bike “

Very clunky. Poor customer service. Take ages when you sell, then take a big chunk off you. Better off sticking with Ebay.

The whole process was so easy and the service and collection were fantastic . The only issue is the waiting time for payment. But the payment terms are explained and is paid on the date given .

I recently used Mynextbike for the first time and purchased a used road bike. I found the process really simple. Having collected the bike and inspected it at home I found some problems that were not consistent with the description. I contacted MyNextBike and they asked me to document them and provide estimates or invoices for the repairs. I did so by email and they said they would review them, review the listing and talk to the seller. Withing a couple of days they contacted me to say they agreed there was an issue and has issued a partial refund under the buyer protection policy. I was impressed by the ease of dealing with them and that the protection works. Used bikes are a minefield, I don't expect them to be as new but as described. I would recommend this platform, it helps!

Excellent service got my money paid across straight away from my bike sale.

Thank you for your great service. 😊

Mrs Myers

If there was a 4.5 ⭐ that's what I'd give.

I had a very unexpected phone call from Matt this morning. He was extremely sorry for what had happened and refunded the whole amount.

I feel what they offer is a great, well thought out service. Communication is okay, via email and they did reply within 24 hours 👍🏼. I do think they could do with a follow up service as I feel we as customers I left in the dark waiting.

recently sold my Trek Domane AL through My Next Bike and I honestly couldn’t have asked for a smoother or faster experience.

The whole process was incredibly easy and straightforward, with excellent communication throughout. What really stood out was how quickly the payout was processed — there was no unnecessary waiting around, and everything was handled efficiently and professionally.

A special mention has to go to Matthew and Julie, who were both fantastic. Their customer service was excellent — friendly, helpful, responsive and genuinely made the whole experience feel effortless.

Selling a bike can sometimes feel like a hassle, but My Next Bike made the entire process quick, simple and stress-free. From arranging the sale to receiving payment, everything was handled exactly as you would hope.

I’d highly recommend My Next Bike to anyone looking to sell their bike. Great service, great communication and a genuinely easy process. I wouldn’t hesitate to use them again.

Great company saved me the bother of selling my bike on other marketplaces was so easy to sell my bike sold quickly and got my money within 30 days

I had my 1st experience selling a bike online.
Customer service and communication is very good.
Courier service very good.
Payment format needs tweaking up I feel the payment should be put into your bank a/c on the day the bike is collected.
Would I use again? Yes 100%

Although the selling process was relatively streamlined sold bike, Courier arranged, bike collected etc. Once collected you are not notified about it's progress if it arrived at its destination, With the hope of receiving payment. I was then later emailed asking for the proof of purchase further delaying the payment process.. Can I suggest having this as a preliminary part to upload to avoid delays later down the line? The customer services were very good and Matthew Coulthard saved this review from being 1 star. Thanks Matt.

I purchased a bike through this site, and the money was taken from my account immediately.

I selected the pickup option because the seller lived in my city. Due to some issues with the seller receiving the payment, it took 8 days and quite a lot of contact with customer service to finally arrange the pickup. Customer service were very nice and apologetic throughout, although they could sometimes be a little difficult to reach. :)

Overall, I would recommend this site to anyone looking to purchase a bike.

I would, however, suggest introducing some kind of automated process for transferring the money once a bike has been collected, so that customers don’t have to contact customer service so much. For example, something similar to the collection code you share with a seller when picking something up through eBay could make the process much easier.

I had my first experience with My Next Bike and it was excellent from start to finish. Julie and Matt are amazing, they truly go above and beyond. Always quick to respond and extremely professional. The service charge is absolutely worth it for your peace of mind. I highly recommend them!

Everything about the process was great and the support I received from the company via email was excellent. And then the date that the money from my sale was supposed to be paid passed with nothing; no money and no explanation. I am assured that this is a legitimate business, but sadly from many reviews and personal experience it seems they struggle to honour the agreement they set regarding payment timeliness.

Addendum: Following day, after emailing company, payment was rectified. Have amended score from 1 star to 3 star. Should not require intervention for a sales platform to complete a sale. But should repeat that the customer service was great throughout, certainly isn't their fault that the companies processes aren't quite working properly.

My last bike that I sold ENGWE Zip was sold and pick up by Bike courier last week . It’s now been delivered without and issues. I have received my payment with the time scale stated and correct amount. So that’s brilliant and would recommend services

My bike sold successfully and for the asking price so their customer base appears to be wide. Great communication and system to sell the bike and deliver it to the buyer. Only issue is the waiting time to receive payment but they are working on that to make it more convenient. Will use again on the future.