eBikeBuyer.comReviews 

Sold my bike through ebike buyer at the guaranteed price offer, where you are paid a small amount on receipt and successful inspection of the bike and the remainder once it's either sold or automatically after 45 days on sale.

While the overall process is fairly smooth and initial response to your quote request is very responsive, subsequent follow up and answers from their support email is slow.

I bought a giant explore e1 bike was as described in pristine condition,once purchased it was delivered within three working days, first class service. Definitely would use e bike buyer again.

Dealing with your team was a pleasure, everything went smoothly, payment was assured and so easy would definitely use ebikebuyer again. And to the seller everything described was spot on as the bike was like brand new 👍👍😊

Recently bought to bikes from ebikebuyer.com
From initial enquires to delivery must say the service was amazing. Great communication and delivered perfectly
Bikes are great and better than we expected. Thank you ebikebuyer

I was really impressed by the website and quality and description of bikes available. Admittedly I was a little unsure initially before paying, but I did a few online checks regarding the company and satisfied myself they were above board . From making an offer to receiving my bike the communication from ebike buyer and Proovia the delivery company was excellent. The bike was really good and even the delivery men commented how nice it was. Would fully recommend.

Sent in photos hoping for a quote, got an email saying someone would be back within 24hrs. However nothing after a few days so emailed again and no response. Disappointed

Bike as described apart from rear brake possibly needs bleeding and locking tool missing. Tim was always polite and helpful and managed to arrange a refund for a bike engineer to attend to rear brake and replacement cost of security key. Would buy from again, courier was good also. Many thanks

Brilliant. The bike was exactly as described on the website.
Delivered well wrapped to protect it.
Good price. All good at the moment.

Puchased an "Approved Used" mountain bike. All as advertised and great to have a warranty -- just in case.

Very easy to order. Great communication about the bike and delivery service.
The bike came in top condition 👌. Saved half the price from buying it brand new. You would think its brand new the condition its in.

I sold my bike via eBikeBuyer. On the whole pretty straight forward. It took a couple of months to get a buyer but we were in no rush. The bike was picked up and carefully placed in the van by the couriers arranged by eBikeBuyer. It do, though, take two weeks for the sale proceeds to land in my account. We got a bit nervous over this, mindful were the company to dissolve or the like we would lose our money. I think this aspect could do with improvement.

Great experience and fair price.
Thank you Tim!

The company have an excellent system that just makes it so easy to sell your bike! It all worked like a dream...

Superb ! Absolutely delighted with my Cube Kathmandu eBike which arrived exactly as shown on the many photos of it on eBikeBuyer's website. Very clear detailed description of the bike on the well designed website. It's always a gamble buying a high ticket item on the web unseen, but Customer Service again great (thanks Tim - do you ever sleep ?! Always available and has a deep knowledge of all things ebiking to allay any concerns). eBike was delivered on schedule and was expertly and carefully prepared for dispatch. [side note: despite the extensive packaging, the courier, Proovia, managed to damage a component on the bike through carelessness. Part rapidly replaced by eBikeBuyer and all sorted. Excellent backup by eBB]. If you're after a second hand / reconditioned suberb and accurately described eBike at great value and backed with a 12 month guarantee - buy it from eBikeBuyer.com. I can't recommend them more highly !

Excellent ebike, well packaged and delivered. Bike is like new, l don't get many bargains but I did this time. Thought the advert was too good to be true, but pleasantly surprised
Many thanks Adrian 😊

Bike arrived in time stayed Delivery was great bike was well packaged in transit Condition is as specified - Pristine. Price was amazing No problem at all with the whole process and I love my Trek bike Thank you

Amazing service - excellent communications
The Bike was exactly as described and shown in the pictures. Very Happy with this purchase, a real bargain.

Buying a second hand bike via other methods can be very hit and miss but this way you have total confidence with the support and guarantee from eBikeBuyer.

Delivery was very smooth with constant messages and updates from the carrier about the time and day of delivery. The van driver and his mate were very polite and helpful and turned up within a minute of their ETA

The process from obtaining a quotation to shipping the bike was conducted in a highly efficient and professional manner. Every stage—from initial inquiry to final logistics—was seamless and well-coordinated.

However, the experience was notably affected by issues surrounding payment receipt. The initial payment was delayed by a day or two, which I had to follow-up.

It is important to clarify that the 45-day payment guideline refers to the date when inspection of the bike is completed, rather than the date the item is received. The bike appeared as “Out of Stock” on the company’s website on 7th October 2025, which was almost two weeks earlier than the 45th-day benchmark (in this instance, 20th October 2025). Explicit clarification of this inspection timeline in the company’s FAQs would be beneficial to future customers.

After confirming the sale via email on 7th October, the company communicated that a buyer had been found and funds were pending clearance. Unfortunately, the payment deadline was missed twice, leading to a cycle of repeated follow-ups and delayed updates—a process that proved frustrating and unnecessarily time-consuming.

Ultimately, the balance payment was received on 24th October 2025. This experience appears to be an isolated case. Had the final payment been processed within the outlined timeframes, the entire transaction would have warranted a five-star rating for professionalism and service quality.

I was pretty dubious of using but positive reviews a bit of research and TRC advertising swayed me as I needed a quick sale and didn't want any hassle/ have time to deal with time wasters etc.

I got a fair offer, accepted and the bike was collected and paid for within a few days.

Thanks for an easy transaction, highly recommended if you need a quick sale or want the added security of not having to meet potential buyers/ exchange adress etc.

Excellent company and customer service received my e-bike on time fast delivery. Excellent bike highly recommend.