ProblemShared Reviews 

Impressed with the care and attention given to help navigate a late diagnosis- making sense for yourself is such an important empowering step that can’t be underestimated. Thank you to everyone at Problem Shared for their part in my picture

I’ve waited for so many years for a diagnosis and within a few months of being with problem shared I’ve had an assessment and diagnosis. The gentleman who did my assessment was lovely and I felt very comfortable with him.

Service was good, all of the clinicians were lovely. Had a couple of issues with my emails and misunderstandings but the team were extremely helpful in getting it sorted!

What a terrible company stay away. They take ages to reply to anything. They dont take safeguarding of children seriously. Dont include all parents in there meeting with children. Pass the buck to local authorities when it's them who have made the problem. Listening to lies and not the right people. Certainly a company to take your money and give your child a diagnosis and tablets to keep one parent happy. Clearly a company who puts profits over children futures and well-being. As above do not go near this company they ruin children's lives

Kate was helpful and knowledgeable. We appreciated the ideas she came up with and the confidence she gave us around what was reasonable to ask for and expect from the school. We definitely wouldn’t have achieved the same level of support without her.

Very professional and helpful. No stress or pressure.

I had to keep rearranging the sessions because of hols and other things. But I mange to get through the online session. I was nervous but it went smoothly.

Our experience with Emma was second to none. She made our daughter feel at ease and was so thorough. She was patient and made the whole process easy and manageable not daunting at all. The report after was fantastic and really helped us understand our DD’s needs. Thank you so much.

Absolutely ridiculous waiting times for assessment and medication. Slow to respond. Would have been quicker going through another provider! Incompetent company who can’t cope with the number of clients.

Before going in holiday my daughter asked for advice if she should stop the mediation as she would not be studying for 2 weeks, The prescriber did not mention any potential impact of suddenly stopping the medication and restarting at a higher dose. The consultant advised to stop the medication during the time of holiday and that’s what my daughter did.
Due to the careless advice by problem shared team, my daughter had a reaction and I had to take her to A&E.
Since then I have been running from pillar to post to restart the treatment but there has been no progress even after 3 weeks. I am tired of emailing and calling to explain how the delay is having a big impact on her university entrance exams but there is no one to hear, I even raised a complaint but thee is no hearing. I am also having treatment for mental health about which they are aware. They know that the whole situation is adversely affecting my health as well but there is no regard to anybody’s circumstances.
I have no option other than posting my situation on portal hoping somebody from problem shared will take this forward as give her an appointment in a day or two.

Amazing place and people been so helpful and supportive

Excellent service by the clinicians however doing the forms for someone who is neurodivergent is quite challenging impossible in my opinion as my cousin is very educated.
He thought how can someone who has ADHD or autism do these questions on the form it’s the same or similar questions with a twist i took 2 weeks on the form that was just autism then the ADHD in total 4 weeks on and off otherwise I would have given up because it’s mentally draining overall when i got assessed was excellent very professional and they really keep all the anxiety away when they assess you.

My daughter met with Dave for dyslexia assessment. He was super friendly and out my daughter at ease. He was polite and explained everything clearly to her.
Thorough assessment done in all aspects. Very happy.

ProblemShared were great. My GP had never referred to them before, but they had a simple process for her to do so. They sent lots of reminder emails and texts, which can be helpful for people with certain neurodivergent conditions. The appointment process was very clear.

During my appointments and throughout the paperwork process I felt seen, heard and appropriately reassured when needed. The results and reports were clear and well explained and the post-diagnosis material very helpful. The online portal is clear and user-friendly.

There is quite a long wait for medication titration following diagnosis, which I hadn't realised before going ahead with ProblemShared, but other than that I am impressed by and grateful for their knowledgeable, personable and professional service

We were made to feel totally at ease. It was like having a conversation with a friend. They were very knowledgeable and made you feel comfortable. The process was straight forward and it was great to get the feedback at the end.

I was waiting to review but I have a live issue now I want resolving.

Issues leading.

1. Said they would contact me for assessment appointment ~’again’ (implying as they have), they have an ‘appointments’ page on their website I checked, a lot, and, they had texted me multiple times, continued for risk assessments. They instead sent two (most) emails I never saw, and nothing else, so I lost 6 months of my life. I found that ‘traumatic’, I very rarely cry, I cried for that, and punched a door, I also never do that.
2. Their communication on their platform is too simple. I send documents and it needs to be specific, but isn’t asked. I can fill forms from my email that vanished from the ‘forms’ page. — There’s other stuff I can’t remember.

Right now —

I’m in titration and warned the prescriber I had my last prescription to finish, I never delayed more than two days, and post has seemed fine. They told me it was fine, these calls are recorded. They booked an appointment early (07/09/26), so my next person, couldn’t sign off on continuing any next steps, okay, she told they’ll try get another appointment in a week, after I try
50mg, fair, okay.

It’s now 22/09/26.
The man said I could ‘email him’ but there is no email for these prescribers.

I email the company and they respond after a week ‘we’ll pass it on’, it’s been another week.

I feel ‘snaked’ (?), ghosted, like they are shoving the problem on me to make it my fault. It’s not my job to help the doctor even manage this part. I have broader issues in the stress of them ‘threatening’ to not continue this path but I can’t address it well in extremely shallow review forms.

They are just delaying till next appointment, but I lose another month of my life? There’s a contempt to it I don’t feel I’m projecting. Where’s the accountability?

I want an answer on if I’m losing another month of my life. The lady prescriber seemed to understand, but the company doesn’t care. People have made decisions to make this my problem, I do loathe that at this point. Seems exploitative of my position as a powerless user of this company so I’m here ‘begging’ the person who reads reviews? Should I be here? That’s the companies problem.

I explained I had limited days of meds, I’m ‘stretching them out’ (off days on days) so I don’t have weeks? Longer, with nothing. They seem to be okay with not, actually managing titration for me. (I was also told to take some days off to see the effects clearer, which has helped, in case, this is seen as me, ‘damaging’ later titration process, tail end on 50mg).

I’m going to have to directly email the medication team again after a week of ‘we’ll respond fast’. I’m doing this first.

I have waited years for this process and now I’m in it and they’re still stalling and burning my time. I don’t feel this company cares at all.

Idk if I’m sabotaging myself making this post, why am I walking on egg shells? The review person here actually responds, it seems.

Excellent. Fast , great communication

Process good, Assesor Alex lovely, getting report has been a nightmare I’m still awaiting re issue due to errors previously highlighted to them as I do not have a long term partner or spouse, yet seems they’ve not amended the most recent changes as it would have been amended already but it’s back in there again.. for AN ADHD person, this has been so very frustrating and confusing as PIP have also stopped my payments as I’m still awaiting a correct report

We had a really good experience and was made to feel comfortable.

Great assessment timeline. Took around 3 months from my initial gp referral. My assessment lasted 2 hours and the clinician was very kind, friendly and understanding.