Procius Reviews 

171
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What an amazing service. Emma called me once the application started and informed about the process. Online updates help me understand the progress. Communication was perfect. Applying for it was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a lovely experience. I was kept up to date with what was happening, aided with some mistakes I had made on the initial form as-well as a previous employer sending Procius the wrong dates. Emma I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

i found the support from the people at procius very understanding and helpful, when calling then with a concern they were very happy to help in which it made the transition to my new job much faster... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I'd like to give 0 stars as this bunch of useless employees don't deserve it. They haven't got a clue what they're talking about and no one knows the score. How can the CAA approve that such nutca... Toon meer

Bedrijfsgegevens

  1. Beveiligingsservice
  2. Recruitmentplatform
  3. Business to Business-service

Geschreven door het bedrijf

Procius is a leading provider of background and pre-employment screening and criminality checks. Through these services we can help protect your business from fraud, theft, brand damage, loss of productivity and many other damaging factors. Our customers trust us to manage thousands of their new recruits’ background checks each year


Contactgegevens

  • Procius The Square, RG21 4EB, Basingstoke, Verenigd Koninkrijk

  • procius.com

4,3

Uitstekend

TrustScore 4.5 uit 5

171 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(171)

19 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent!

I have lost count of how many security checks I've had to go through during my career. Procius has been outstanding - fast, efficient, very responsive to any communication. I was amazed at the speed from the initial invitation to completion.

4 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you

Thank you, Procius, the process was extremely simple and on the odd occasion when I needed to do something extra to make sure my checks went through smoothly, you contacted me promptly and enabled me to give you the relevant information. Thank you very much. Overall I would recommend this service.

27 november 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Communication

I agree with checking everyone’s background checks as it’s a safe & a professional thing to do. However, I feel like the company could reach out better, so that way I would know to complete my application straight away and to have application checked out quicker

18 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company do not understand their…

This company do not understand their primary roles or responsibilities.
They are incompetent.
They are not fit for purpose on any level.
Diabolical

1 oktober 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Hi, I am sorry to hear this. We do have set standards/guidelines that we complete our referencing to, this is set by the industry and clients we are referencing for. I have reviewed your profile and can see we referenced as per the guidelines set by our client and within the set timescale by the client.

Please feel free to call in and speak to the team manager, you can provide further feedback on the issues, so we can then look at how we can improve our services.

Beoordeeld met 4 van de 5 sterren

Once I had gathered all the information…

Once I had gathered all the information the process was relatively straightforward. The only complaint I have is that I wasn’t notified that the final checks had all been verified. But I finally had the DBS charge refunded which assured me that all was well.

30 september 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Hi, Thank you for your feedback, we will take your feedback regarding the completion of the DBS.

We do encourage all applicants to use the online portal to log in for live updates on their checks :)

Beoordeeld met 2 van de 5 sterren

I KEPT ON CALLING SO AS TO PUSH FOR…

I KEPT ON CALLING SO AS TO PUSH FOR ACTION TO BE TAKEN.I GUESS IF I DIDNT CALL THE PROCESS WOULD HAVE TAKEN LONGER.

9 september 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Thankyou for your feedback and comment, Having looked at your profile I can see we completed this well within the agreed time frame with our client which is always our aim, it looks as though we were awaiting a check back from an external provider where we have no influence on their delivery timescales.
Please do feel free to call in and speak with the team manager who can explain this process to you.
We will take your feedback on board to further explain this to future applicants to avoid this in the future.

Beoordeeld met 5 van de 5 sterren

Good work

Good work , thanks to Natasha for making it smooth.

4 september 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Thank you so much for your positive feedback this has been shared with Natasha.

Beoordeeld met 4 van de 5 sterren

Pre employment checks

This is one of the very few professional company. They do the hard and tedious procedure for you. Quite impressed

29 augustus 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Good afternoon, many thanks for your comment it is much appreciated and will be passed along to the team.

Beoordeeld met 5 van de 5 sterren

My experience with Procius

I wish to state that my experience with your team was full of courtsey and prossionalism throughout the conversations.
I know that the process took too long through no faulty of your team but I was happy with the service I got.
Do continue to provide an exemplery service to your clients.

29 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Communication is appalling

Procius took over 2 months to send my checks to my new employer. I sent all my references to them straight away, and received no emails from them chasing any further details. The only reason I found out they hadn’t completed the checks is because my employer had extended my probation due to ‘outstanding pre-employment checks’. Communication is appalling.

17 mei 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

I am sorry to hear you did not have a good experience with us, unfortunately some background checks do take an extended period of time due to the nature of the profile or unresponsive referees.
I will take the feedback to the team around keeping applicants updated and will have a look into the communications that were sent to yourself so we can improve for future cases.

Beoordeeld met 1 van de 5 sterren

Careful with your data

Company more interested in getting your HMRC records (God knows why) than contacting your previous employers HR for references.... not even spoon-fed common sense works... I won't train them on how to dial a number and speak to people at HR to get a reference... Appalling and definitely to avoid. Careful with your data and your reputation in the their hands...

24 mei 2024
Review zonder uitnodiging
Logo Procius

Antwoord van Procius

Thankyou for taking your time to leave a review. I apologise you feel the service you received throughout your checks was not sufficient. Unfortunately some HR departments are not responsive to reference requests and we must follow the ruleset given to us to then complete your referencing, in your case using your HMRC records.
I can assure you we are fully compliant with GDPR and ISO27001 certified so your data is safe. I would suggest you call in to speak with a member of the management team, so we can reassure you that the process we followed to complete your checks was following guidance from our client, and what now happens with your data.

Beoordeeld met 5 van de 5 sterren

It was a fairly quick and easy…

It was a fairly quick and easy application online. There is a great team to keep in touch for any enquiries via email. Would be quicker if it is done on a laptop or computer as my phone had a few hiccups but it was sorted out eventually at second trial.

15 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service

Great Service overall, very friendly, prompt responses. Process takes roughly 3 weeks. It doesn’t update promptly, every step involves a few days to update status and move next. Just that personal reference limit to minimum 5 years is not suitable for everyone.

1 april 2024
Review zonder uitnodiging

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