Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Toon meer
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Lees wat reviewers zeggen
I contacted prodog raw as I was struggling with my jack Russell with allergies. We are having to be careful what we feed him, pro dog raw not only gave me advice on the less reactive proteins and even... Toon meer
Bedrijf heeft geantwoord
Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Toon meer
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I was contacted by a prodog nutritionist straight away when I needed help , the starter pack came fast and well packed , the food presented very well also in its packs, glad I’m trying raw food for th... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contactgegevens
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Verenigd Koninkrijk
- 01278556155
- support@prodograw.com
- prodograw.com
4,4
Uitstekend
839 reviews
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Happy dog = Happy owner
I have used this company for some time with absolutely excellent service. On the few occasions I’ve had to get in touch, mainly to change a delivery date, I’ve received nothing short of friendly and professional service. Much appreciated.
My dog Benji, a labradoodle with a couple of food issues, loves his food and he leaves nothing in the bowl. Happy dog =Happy owner
Thank you all at ProDogRaw.
7 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Pauline,
Thank you so much for your kind words of support and for being a loyal customer We’re delighted to hear that both you and Benji are happy with our food and service. It’s always our goal to make things as easy and enjoyable as possible for you and your four-legged friend.
Give Benji a big hug from all of us here at ProDog Raw, we’re so pleased he’s loving every meal!
Best wishes,
The ProDog Raw Team
Avoid!
Have been a customer for over 4 years spending over £300/ month. During that time there have been a number of issues around delivery and missed delivery dates and yet again I have not had a delivery which I should have received yesterday. I was further advised by DHL that it was delayed by 24 hours and would be delivered today but no delivery has appeared and I’ve received no additional communication from DHL.
We are on holiday so have had to track down local suppliers of raw dog food. This is my last order with Prodog Raw and certainly wouldn’t recommend them as a supplier. The food is expensive compared to many brands and the delivery service is unreliable therefore not value for money.
9 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Sarah,
We’re sorry to hear about your recent experience and the delivery issues you’ve faced. You have been in contact with our Customer Support and the situation has been resolved.
However, we completely understand how frustrating it must be, especially while you’re away, and we sincerely apologise for the inconvenience caused in sourcing food locally.
We aim to have all orders delivered within 24 hours of dispatch; however, as stated in our Terms & Conditions, delivery can take up to 48 hours in some cases. Unfortunately, on this occasion, DHL’s delay meant your order did not arrive as expected, and we appreciate how disappointing this is.
We value your loyalty over the past four years and regret that this experience has led you to feel you can no longer recommend us. We are reviewing this matter internally with DHL to improve communication and reliability so that situations like this are avoided in the future.
Thank you for your feedback, it helps us to identify where we need to improve.
The ProDog Raw Team
We brought the Sample Raw Food Packs…
We brought the Sample Raw Food Packs for Dogs - Puppy Pack ‘ great value for
Money for our new Yorkiepoo puppy ‘ the info supplied In the box is very informative’ the only problem we found is the size of the frozen blocks ‘ we are both in our 60s and found it hard to cut up into the size we want ‘ our pup eats a very small amounts so it’s not a case of taking the whole block out to defrost as the fridge life is only three days so it would be thrown away ‘ we found Pets at home do nearly the same thing but already cut into cubes and frozen so will probably be buying that in the future’ it’s a shame as the dog loved the food from Prodog as well ‘ surly you guys @ Prodog have a machine in your Arsenal to cut the frozen block pack into cubes ?
23 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Lynn,
Thank you for taking the time to share your feedback and for trying our Puppy Sample Pack for your new Yorkiepoo, we’re so pleased to hear your pup loved the food and that you found the information provided helpful.
We understand your concern regarding the size of our frozen blocks, especially when feeding a small puppy. Our packaging and portion sizes are designed to maintain freshness and minimise waste, but we do appreciate that for very small portion requirements, it can be more challenging to handle. At present, we don’t offer pre-cubed portions, but we’ll certainly pass your suggestion on to our product development team for consideration.
We’re always looking for ways to improve our range and make feeding raw as easy as possible for all customers, so your comments are genuinely valuable to us.
Best wishes
Team ProDog
Brilliant Food and Service. Recommended Highly
Having followed the suggestions of friends and neighbors, I am delighted with the change.
My dog was previously eating very expensive McAdams kibble, costing £70 for a 5kg bag, and he seemed quite uninterested in it. I was purchasing a bag approximately every four weeks.
Since transitioning to Pro Dog food, my dog has shown a remarkable change and becomes incredibly excited at mealtimes. As soon as I retrieve the food tub from the refrigerator, the yellow box seems to captivate him, much like candy would for a child. He then sits excited awaiting his meal.
He is now a very happy dog, and the customer service has been exceptional. I am genuinely pleased with the switch, and it has proven to be more cost-effective than the previous kibble.
The variety of flavors in the tubs is excellent, as it prevents him from becoming bored with his food.
I highly recommend giving it a try; I believe you will be very satisfied.
thank you
Raj
1 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Raj,
Thank you so much for your thoughtful and detailed review, we’re absolutely delighted to hear how well you and Bugsy are getting on with ProDog.
It’s great to know that the switch from kibble has made such a noticeable difference, and we love the image of Bugsy getting excited at the sight of the yellow tub, that’s exactly the kind of mealtime joy we aim for. We’re also really pleased that you're finding the variety, quality, and cost-effectiveness meeting your expectations.
Your kind words about our customer service mean a lot to the team, we’re always here to support you.
Thank you again for your recommendation and for being part of ProDog. Give Bugsy a big cuddle from us.
Warm wishes,
The ProDog Team
The absolute best for your dog
I have 2 dogs; one puppy retriever and one 6 year old Samoyed.
We were on ProDog for a few months in 2024 then moved off when we got the pup in favour of one that was a bit lower priced now we had 2.
Omg I’ll never do that again, it was a pain getting their poos right, always ill, not eating etc.
Moved back onto ProDog end of 2024 and will never change, dogs are so happy, healthy and are obsessed with their food.
We have subscriptions running to make sure we always have enough in the house for the month and the team are always so on top of emails when I’ve had a question.
Amazing product, amazing customer service.
Grateful for our happy doggos. Thank you!
6 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Jennifer,
Thank you so much for your kind words and for taking the time to share your experience.
We're thrilled to hear that your gorgeous retriever pup and your lovely Samoyed are thriving again on ProDog. It’s never easy when our four legged friends aren't feeling their best, so we’re genuinely grateful to know that making the switch back has brought such a positive change. Happy tummies, clean poos, and wagging tails – that’s what we love to hear.
We also really appreciate your shoutout to our team, we’re always here to help, and it means the world to know our support has made a difference.
Thank you for being a part of ProDog. Here’s to many more years of health and happiness for your two gorgeous companions.
With gratitude,
The ProDog Team
All round amazing!
Good bundles good prices great food and excellent customer service
6 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Jade,
Thank you so much for your lovely feedback. We're so pleased to hear you’re happy with our bundles, prices, food, and service. Your support means the world to us, and we look forward to serving you again soon.
Best wishes
Team ProDog
My dogs love Prodog food
My dogs love Prodog food, its gone in seconds. My personal view after initially creating their raw meals myself, whilst this is more expensive way of feeding its convenient, but comes with the right balance of protein, offal and bone, with the additional health benefits of salmon oil, vegetables and superfoods like kelp, all of which add health benefits and calcium.
5 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Michelle,
Thank you for your super review. We’re thrilled to hear your dogs are loving their ProDog meals. We understand the effort that goes into preparing raw meals at home, so we’re glad we can offer a convenient option without compromising on quality or nutrition.
Our balanced mix of protein, offal, bone, and added superfoods is designed to give dogs everything they need to thrive, so it’s great to know you appreciate those benefits.
Thanks for choosing ProDog Raw and please do get in contact if you have any questions or need support in the future.
Many best wishes
Team ProDog
Dog owner for over 30 years,first time…
Dog owner for over 30 years,first time feeding raw. I’ve been feeding my 18 mth Beddy x whippet high quality kibble with a topper since we got him as a pup.Its been a struggle,thrown a lot of food ( and money) away that he didn’t eat . Did a quick changed to raw a couple of months ago….he took to it immediately! So far, no problems with customer service ….asked advice from Prodog Raw on a couple of occasions and they’ve got straight back to me.Dogs put weight on and looks in great condition 😊
2 augustus 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Graham,
Thank you for sharing your experience. We’re so pleased to hear your Beddy x Whippet has taken to raw so well and is thriving. It’s fantastic that you’ve noticed such a positive change in his condition.
We’re always here if you need any more advice or support, and we really appreciate your trust in ProDog Raw for this important transition.
Best wishes
Team ProDog
Antwoord van ProDog Raw
Hello Miss D,
Thank you for your feedback. We’re pleased to hear that you found our service efficient and responsive. Providing timely support is a key priority for us, and it's great to know this was reflected in your experience. If you need any further assistance, please don’t hesitate to contact us in the future, always happy to help.
Best wishes
Team ProDog
Great products and lovely staff
We recently transitioned our dog onto a raw food diet and we're really pleased with the quality of Prodog's 'complete' raw food bundles. Their customer service is great and they're very responsive if you're looking for any advice too, quick to get back to you and friendly too.
I'd highly recommend them to anyone looking for a great choice of raw food and natural products.
21 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Emily,
Thank you so much for your kind words. We're thrilled to hear that your transition to raw feeding has gone smoothly and that you're happy with the quality of our complete raw food bundles. It’s great to know our team could support you along the way, providing helpful advice and quick responses is something we really pride ourselves on.
We truly appreciate your recommendation and look forward to continuing to support you and your dog .
Best wishes
Team ProDog
Great customer support
I had an issue with my account and the customer support was brilliant. Identified it was a wider system issue and their IT support got it sorted within a few hours.
29 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Mandy,
Thank you so much for your kind words and letting us know how supportive our customer support team were in assisting you and that the issue was resolved quickly. It's always our goal to provide prompt and effective service, and it's great to hear that reflected in your experience. If you ever need anything else, we're here to help.
Best wishes
Team ProDog
I own an allergic dog
I own an allergic dog, we were at the vets every month. I swapped to Prodog raw from Nutriment and we haven’t been to the vets with various orifice flare ups for 10 months. It has taken a while to work out the flavours he prefers, very fussy for a former starved dog (rescue), the quality of the raw food is very good. The team are also very responsive to my queries.
29 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Lisa,
Thank you so much for sharing your experience. We're absolutely delighted to hear that your dog has been flare-up free for 10 months since switching to ProDog Raw, that’s a huge win, especially after such a challenging journey. It’s heartwarming to know that your rescue pup is now not only thriving but also found his favourite meals. We're glad the quality of our food and the support from our team have made a positive difference. Thank you for trusting us with his health and happiness.
Do get in touch if you have further questions or need support from Customer service or our nutritionist.
Best wishes
Team ProDog
Great customer service
Great customer service. Can’t fault them 👌
28 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Friend of Ted,
Thank you so much for your kind words. We’re delighted to hear you found our customer service to be faultless, we pride ourselves in superb customer support and it's super to know we are reaching our high standards for you. We’re always here if you need anything.
Best wishes
Team ProDog
Pro Dog Raw ticks all the boxes!
Pro Dog Raw ticks all the boxes!
My dog was losing weight eating kibble. Since changing to raw , he’s put on weight and his coat is improving and he’s a much more contented dog
25 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Alison,
Thank you for sharing such wonderful feedback. We're so pleased to hear that Pro Dog Raw is helping your dog gain healthy weight, improve his coat, and feel happier overall. Stories like yours truly mean the world to us, we’re delighted to be part of his transformation.
Best wishes
Team ProDog
First order placed delivered on time as…
First order placed delivered on time as promised dogs seem to love the food with no obvious signs of loose stools which is always a plus
25 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Will,
Thank you so much for your lovely feedback. We're delighted to hear that your first order arrived on time and that your dogs are enjoying the food. It's great to know there are no tummy upsets too, that's always a win. We look forward to keeping those tails wagging with future orders.
Best wishes
Team ProDog
Excellent customer service
I've been feeding my dog with Prodog raw food for a year. Their customer service is excellent that they consider the hot weather might affect the quality when delivered so they proactive to change the delivery to a less hot day. Recently I just requested to change my subscribed delivery date and they responded efficiently and get the job done well. Appreciate it.
20 juli 2025
Antwoord van ProDog Raw
Hello Rachel,
Thank you for sharing your experience! We're so pleased to hear that you've been happy with both our raw food and our customer service. We always aim to ensure every delivery arrives in perfect condition, no matter the weather, and we're glad our team could adjust your delivery dates smoothly.
We truly appreciate your continued support over the past year.
Best wishes
Team ProDog
Great company and products
Great company and products
Great customer service
Recently changed delivery service from DPD To YODEL so will see if they are as good
18 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Ian,
Thank you so much for your kind words. We're thrilled to hear you’re happy with our products and customer service. We are reviewing the switch to Yodel due to customer feedback. If you you would like to know more please do get in touch with customer services.
Best wishes
Team ProDog
Prodog have been very helpful indeed…
Prodog have been very helpful indeed with a problem we have had with a pup affected by lungworm damage. We are trying a new regime with their food and additive. Prodog were also very supportive when a Yodel delivery went missing - not their fault, but Prodog sorted it as soon as they could.
18 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Jo,
Thank you for your kind words. We’re so pleased we could support you and your pup during such a challenging time with the lungworm damage, and we hope the new regime with our food and additives makes a real difference. We’re also glad we could resolve the delivery issue quickly for you. Your trust in ProDog means a lot to us.
Best wishes
Team ProDog
Great company with great products
Great company with great products. I used PDR with my previous dog who intermittently suffered bouts of colitis whilst on dry/wet food-at its worst requiring overnight admission for IVIs, transitioning him into raw was easy and he never suffered colitis again. I now have adopted a 7 year old springer and have easily changed him to raw- he absolutely loves it.
big thank you to Alison/customer services who helped me with an order query, process was easy, friendly staff and resolved same day. Cannot recommend prodog more! Blue light discount would be nice though 😁
15 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi JC,
Thank you so much for your super review. We’re thrilled to hear how well your previous dog thrived on PDR and that your new springer has also transitioned to raw so easily, it’s always rewarding to know we’re making a real difference to our four-legged friends’ health and happiness.
We’ll be sure to pass your kind words on to Alison our nutritionist, she’ll be delighted to know she was able to help. Your feedback means a lot to us, and we truly appreciate your recommendation.
We very much value your support and as such each subscription order earns your points which you can use against your subsequent orders, making it even more cost effective, along with ordering bundles.
Will pass your comment on regarding blue light for sure.
Wishing you and your springer many happy, healthy years together.
Team ProDog
Very Disappointed
Very Disappointed – Refused Return on Unopened Dog Food
We ordered a bundle of dog food from Prodog, but unfortunately, our dog refused to eat it — not even a nibble, despite several tries. While we understand that not every product will suit every dog, what truly disappointed us was Prodog’s refusal to accept a return or offer a refund for the unopened boxes.
We reached out to customer service expecting some flexibility or understanding, especially given that pet food can be a matter of preference or dietary needs. Sadly, the response was rigid and unhelpful.
We won’t be ordering from Prodog again and would advise others to be cautious — if your dog doesn’t like it, you’re stuck with it. A more customer-friendly return policy would make a big difference.
So sad Prodog did not provide any support or return after their invoice. If you are looking for raw dog food for your dog, please think if your dog will really like their food before you order online because there will not have any flexibility on return or refund even you bought a bundle of 10KG.
15 juli 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Tony,
Unfortunately, we’re unable to accept returns of perishable goods, this is set out in our terms and conditions and is in line with legal requirements for food products. To help customers trial our range with less commitment, we offer our sample packs specifically for this reason.
As much as we’d like to make returns possible, it simply isn’t something we’re allowed to do, and we’ve done our best to make this clear within our terms of business on our website.
I can also see from your previous conversations with our nutritionist that your dog is now eating well on the flavours aside from Turkey, which is great progress. If you’d like any further advice or tailored guidance to continue supporting your dog’s diet, we’d be more than happy to help. In our last email we offered more advice and support, please do let us know if this was helpful.
We do completely understand that this situation can feel frustrating, but we’d really love the chance to assist you further.Please do let us know.
Kind regards
Team ProDog
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