Being new to raw feeding, PRODOG really helped me. Alison, who spent a lot of time over email and phone call helped me understand and set a plan for my Oliver. She really did put me at ease and advise... Toon meer
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I contacted prodog raw as I was struggling with my jack Russell with allergies. We are having to be careful what we feed him, pro dog raw not only gave me advice on the less reactive proteins and even... Toon meer
Bedrijf heeft geantwoord
Both of my last deliveries have been late (one currently in transit) and the previous one was a day late and arrived thawed. I can't understand how they can expect the food to stay frozen without dr... Toon meer
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I was contacted by a prodog nutritionist straight away when I needed help , the starter pack came fast and well packed , the food presented very well also in its packs, glad I’m trying raw food for th... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contactgegevens
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, Verenigd Koninkrijk
- 01278556155
- support@prodograw.com
- prodograw.com
4,4
Uitstekend
839 reviews
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Prodog is great quality and I like the…
Prodog is great quality and I like the reliability that the bundle I buy is offal free.
Customer services are very helpful, recently I wanted to add some other offal free proteins to my bundle and I couldn't work out how to do it. A very nice gentleman sorted it out for me when I phoned customer services.
Thank you
12 februari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Carol,
Thank you so much for your lovely review of ProDog.
We’re really pleased to hear that you’re happy with the quality and the reliability of your offal-free bundle. We know how important it is to trust exactly what’s going into your dog’s bowl.
It’s also wonderful to hear that our customer services team were able to help you add the additional offal-free proteins. We’ll be sure to pass your kind words on to the gentleman you spoke with, he’ll be delighted to know he made the process easy for you.
Thank you again for your support, and please don’t hesitate to get in touch if there’s ever anything else we can help with.
Best wishes
Team ProDog
Great food
Great food, my little pups love it. Started off with an 80-10-10 pack. Problems with delivery mainly due to the bad weather at that time. Only problem with the delivery was that it included Beef and tripe which we had asked to exclude. Problem was solved very quickly by Liselle, who refunded the relevant tubs. We will be placing another order next week.
9 februari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Janie,
Thank you so much for your lovely review. We’re delighted to hear your little pups are enjoying the food and that the 80-10-10 pack has been a hit 🐾
We really appreciate your patience with the delivery delays during the bad weather, and we’re sorry again for the mix-up with the beef and tripe. I’m glad Liselle was able to sort that out quickly for you and get the refund processed straight away.
Thanks for your support. We look forward to preparing your next order for you and your pup.
Best wishes
Team ProDog
Helping severely underweight pups eat
I have two new rescues sadly both skin and bone. Initially, I contacted ProDog for advice about feeding raw to help their weight gain. Alison replied to my email almost immediately, she was kind, made suggestions and asked lots of questions about the dogs and their history. To my surprise, Caroline, the ProDog Behaviourist contacted me, she had consolidated details about the dogs from which she highlighted how she could help them eat. After a good chat I took her advice and what difference, they now eat at set times and with ProDog raw added to their feed are licking their plates clean! Fantastic service, I can't thank them enough!!
16 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello C,
Thank you so much for taking the time to share your experience — and a huge well done for giving two precious rescues a safe and loving home. We’re delighted that Alison’s nutrition guidance and Caroline’s behavioural insights were able to support you and the pups on their weight-gain journey. Hearing that mealtimes are now calm, structured, and plate-licking clean truly makes our day.
We know how worrying it can be when dogs arrive underweight and struggling to eat, so we’re thrilled to hear they’re thriving on their new routine with ProDog Raw. Thank you again for your lovely feedback — the whole team here really appreciates it and we’re wishing your two pups continued progress and happiness.
Best wishes
Team ProDog
My dogs love their raw food and the…
My dogs love their raw food and the subscription package is easy to set up, great price and ontime delivery.
21 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Mandy,
Thank you so much for the lovely review. We’re delighted to hear your dogs are loving their raw food and that the subscription has been easy and reliable for you. We really appreciate your support.
best wishes
Team ProDog
This food has settled my dogs stomachs perfectly after one week
I have three dogs and this food has settled their stomachs perfectly after one week. I am so impressed. Previously I was using raw dog meat from the local butchers but I think the offal content was too high because their stomachs were irritated. After one week of ProDog 80:10:10, not only are the dogs enjoying the food, their digestive systems are clearly working perfectly which is my main goal. Two of my dogs are Romanian rescues so they were not accustomed to meat, and the bone broth has further helped soothe their stomachs and provides a lovely treat for them which they really enjoy. Thank you so much!
19 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Stephanie,
Thank you so much for taking the time to share this lovely review. We’re thrilled to hear that ProDog 80:10:10 has helped settle your dogs’ stomachs so quickly, especially after your experience with high-offal raw mixes. Digestive comfort is such an important part of overall wellbeing, and it’s wonderful to know your dogs are not only enjoying their meals but also thriving on them.
It’s especially heart-warming to hear that your Romanian rescues have taken so well to the diet, and that the bone broth has provided that extra soothing support (and a tasty treat!). We’re grateful you chose us for their nutritional journey and are delighted to be part of helping them feel their best.
Thank you again for your trust and kind words. Give the trio a cuddle from us.
Best wishes
Caroline
My dog is a very fussy eater
My dog is a very fussy eater, after lots of dog food bought and given away, I eventually found Prodog, he has been eating Prodog for several years now. I placed my usual order for the middle of December and most unfortunately the courier was having severe issues on delivery from there depot nearest to me, this led to my delivery arriving defrosted, I had telephone messages and emails from Prodog trying to resolve this issue and helping me get a delivery in time for Christmas but alas the courier let us both down badly! Therefore I had to resort to buying raw food from the butcher, which was not ideal for my dog and somedays he would not eat.
Robin at Prodog did his utmost to help me through this situation and he advise me to try local stockist but the nearest was a 60 mile round trip, which was not an option. We decided that I would place an order for January 5th, which of course I did, it arrived next day and we now have a very happy doggie.
To avoid this happening this year I am going to have to make more room in this freezer.
I cannot thank everyone at Prodog [especially Robin] enough with everything they did to help resolve the problem.
12 december 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Elizabeth,
Thank you so much for taking the time to share your experience with us. We know how tricky it can be to keep a fussy eater happy, so it means a lot to hear that your dog has enjoyed ProDog for several years.
We’re truly sorry for the disruption you experienced in December. While the courier delays were outside our control, we fully appreciate how inconvenient and stressful it was — especially so close to Christmas. We’re proud that our team, and Robin in particular with helping you over Christmas who, stayed in close contact and did everything possible to find a solution, even though the courier ultimately let us both down.
We’re delighted to hear that your January delivery arrived smoothly and that your dog is back to enjoying his meals again. Thank you as well for your patience, understanding, and kind words; they really do mean a lot to the whole team.
We’ll continue working hard to prevent situations like this in the future, and we completely understand the plan to make extra freezer space for next year!
Thanks again for being such a loyal customer.
Best wishes
Team ProDog
Food arrived defrosted/thawed
I’ve been using ProDog raw coming on 5 years, since my dog was a puppy. I was genuinely happy with them on price, quality and packaging. However over the last year or so I’ve noticed a steady decline but an increase in their prices.
My most recent delivery arrived 24 hours late, with no wool insulation which meant that pretty much all of the food was thawed. I sent pictures and videos within an hour of delivery. Customer service asks if I’ve taken any more pictures and videos…and ultimately says the food is fine because the edges of the food still look frozen! This is despite a kiddie plastic cutlery knife being able to cut into the centre of the food block.
I didn’t mind paying the elevated price originally, but after this experience I’ll be taking my money elsewhere.
14 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello MoniD,
Thank you for taking the time to share your feedback and for being a loyal customer over the years. We’re sad to hear about your recent experience and would like to look into this further.
Our deliveries can take up to 48 hours. Food thawed but still cold to the touch is safe to pop in the freezer, as stated in our Terms and Conditions. If this were not the case and the delivery was delayed beyond 48 hours and the food was warm to the touch, then that is not acceptable.
We’d really appreciate the chance to look into this properly and make things right. Please contact our team again at support@prodograw.com with your details so we can review the issue in full and follow up accordingly.
Your feedback on packaging and delivery is invaluable and has been passed along to the relevant teams for review. Thank you again for your continued support over the years. We hope we can resolve this for you.
Best wishes
Team ProDog
ProDog Raw
Have been feeding my frenchie boy ProDog Raw for years, he loves every variety that he is given, we rotate the flavours coz frenchies can get fussy, this is such good quality raw , always well blended and no issues with large lumps, he has no allergy issues, his coat is glossy and in great condition and no upset tummy episodes.
Their customer service is great with any issues I have when I mess up my order variations, they respond quickly with a call and sort my errors out.
13 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Mr Bailey,
Thank you so much for taking the time to share this super feedback. We’re delighted to hear that your Frenchie has enjoyed ProDog Raw for so many years, and that rotating the flavours keeps him excited for mealtimes. It’s great to hear that his coat, tummy and overall wellbeing are in such great condition, that’s exactly what we aim for.
We also really appreciate your kind words about our customer service team. We’re always happy to help (especially when orders need a little tweak!), and it’s lovely to know that support has made a difference.
Thanks again for being part of the ProDog Raw
Best wishes
Team ProDog
I’ve been using Pro Dog Raw for around…
I’ve been using Pro Dog Raw for around two years now and I honestly wouldn’t go back to anything else. The quality of the food is consistently spot on and you can tell it’s made properly, not just thrown together to tick boxes. My dog’s coat looks healthier, his energy levels are better, and he just looks overall in great condition compared to before. He absolutely loves the food as well, no hesitation at mealtimes at all.
Delivery has always been reliable and the packaging is decent, everything arrives frozen and exactly how it should. It’s clear they actually care about what they’re producing rather than cutting corners. If you’re thinking about switching to raw or you’re already feeding raw and want a company you can trust long term, Pro Dog Raw is 100% worth it.
6 januari 2026
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Sam,
Thank you so much for taking the time to leave such a detailed review – it really means a lot to us. We’re delighted to hear that you’ve seen such clear improvements in your dog’s coat, energy levels, and overall condition, and that he enjoys his meals so much.
Quality and consistency are incredibly important to us, so it’s great to know that this comes through in both the food and the way it arrives. We take real pride in producing raw food properly, without cutting corners, and feedback like yours reassures us that we’re doing things the right way.
Thank you for trusting Pro Dog Raw for the past two years and for recommending us to others. We truly appreciate your support.
Best wishes
Team ProDog
Dangerous packaging
Had food delivered for several years but lately packaging has been terrible! Just taken delivery today and every container cracked broken. Pieces of plastic everywhere. 4* review as they rectified the situation very quickly and offered replacements, and dog has always liked the food.
19 december 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Mr Sykes,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the condition your delivery arrived in — broken containers and loose plastic is absolutely not acceptable, and we understand how concerning that must have been.
That said, we’re glad our team was able to resolve the issue quickly and arrange replacements, and we truly appreciate you acknowledging that. We’re also pleased to hear your dog has consistently enjoyed the food over the years.
Your feedback about the packaging has been taken seriously and shared with the relevant teams as we continue to work on improving durability during transit. Thank you for your continued support and for bringing this to our attention.
Best wishes
Team proDog
Customer service is A1 10 starts
Customer service is A1 10 starts, food arrived to the isle of wight 100% frozen solid, it csn be tricky to get frozen food to the island still frozen but pro dog had it collected from them at half 10 at night and was with me the next day by 12pm. Dogs loved the food.
4 december 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Danny,
Thank you so much for taking the time to write this lovely review.
We know island deliveries can be tricky, so it means a lot to know our collection and delivery process worked perfectly. Exactly the standard we aim for.
Most importantly, we’re delighted to hear your dogs loved the food.
Thank you again for your kind words and support. We really appreciate it.
Best wishes
Team ProDog
Very helpful with advice on fat content…
Very helpful with advice on fat content of food and support with GSD who may have pancreatic issues
26 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi RD,
Thank you so much for your kind review. We're really glad our support and help with guidance on fat content was so helpful for your GSD with possible pancreatic issues. If you ever need more advice or have any updates or questions, We're always here to help.
Many best wishes
Team ProDog
ordered a sample box for my new puppy…
ordered a sample box for my new puppy at 8 weeks,came on time and pretty much frozen(dhl suck but that nothing to do with them as he just throw it next to my door,but ive read reviews about them being late and food unfrozen and customer service not being that good about sorting it so ill pay with paypal just in case ) but my puppy loves it, she was on kibble when i got he a looked bloated and no much energy and runny and smelly poo,but now after a full tub per day, she don't look bloated,way more energy to burn off so she is sleeping more and pooing better, look forward to getting some different meals to try as i got 5 Chicken & Tripe lol so as of now 5 stars
30 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Lee,
Thank you so much for taking the time to share your experience. We're really glad to hear your puppy’s sample box arrived in great condition and that she’s already feeling the benefits, more energy, better digestion, and no more bloating is exactly what we love to hear.
We’re sorry to hear about the DHL delivery experience, but we appreciate you recognising that it’s outside our control. We’re always keeping an eye on courier performance and working to ensure orders arrive properly frozen and on time.
It’s wonderful that your little one is enjoying her meals so much, even if it ended up being a Chicken & Tripe week. Please email support@prodograw.com. We will look into this for you.
Thank you again for the 5-star review and for trusting us with your puppy’s nutrition! If you ever need anything, we’re here to help with orders, nutrition, training, and behavior.
Found some plastic bits in 'Duck…
Found some plastic bits in 'Duck Adult'. This is the 5th time. When I switched to 'ProDog', I did mention that my dog is sensitive to 'duck'. (He produces diarrhea). However,
the ProDog still sent them in the bundle. So, I changed the bundle to 'Offal free' this time. I'll see if it meets my expectations.
The pictures of the plastic bits have been sent to ProDog via email on 25/11/25.
24 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hello Margaret,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience. Finding plastic in any meal is unacceptable, and we take this seriously. We will be passing this directly to our production team and delivery couriers for investigation.
Regarding the duck meals, we hope the switch to the Offal Free bundle is a better fit, but we’d really like to help you order a selection that suits your dog perfectly. We do offer a poultry-free bundle and the Exotic bundle that contains no duck.
Please email us so we can advise on bundles that best suit your dog, and also discuss your complaint regarding the plastic found in the food.
We're here to help and want to ensure you and your dog have the best possible experience with us.
Thank you again for bringing this to our attention. And look forward to hearing from you.
Best wishes
Team ProDog
Our Staffie
Our Staffie, who was a rescue dog, did not have a constant reliable diet. Since moving to the raw food, and with a little more exercise he has become very 'regular' and much more relaxed. He loves all the different raw food bundles, and is always smiling.
24 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Alan,
Thank you so much for sharing this lovely update about your Staffie. It’s great to hear how well he’s settled into his new routine and how the raw diet, along with a bit of extra exercise, has helped him become more regular and relaxed. It sounds like he’s truly thriving now.
We’re delighted that he enjoys the different raw bundles… a smiling Staffie says it all.
Thank you for trusting us with his nutrition.
Best wishes
Team ProDog
A great service
My miniature dachshund pups love the food and have never looked healthier. Easy to order and fast delivery, plus they are great at answering any questions you might have.
24 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Jenny,
Thank you so much for your lovely review. We’re thrilled to hear your miniature dachshund pups are loving the food and looking healthier than ever.
It’s great to know our ordering process and delivery have been smooth for you, and we’re always happy to help with any questions.
Thanks again for choosing us for your pups’ nutrition, we really appreciate it.
Best wishes
Team ProDog
ProDog Raw is such a good raw dog food…
ProDog Raw is such a good raw dog food . I have a monthly subscription set up which is perfect . I buy the offal free as Dalmatians can’t eat offal and there is a good choice of flavours . I wanted to order the Xmas offal free meal (Deer Santa) and contacted customer services who as always were speedy and very helpful . Great product and company .
19 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Julie,
Thank you so much for your lovely review. We’re really happy to hear that your monthly subscription is working perfectly for you and that our offal-free range gives your Dalmatian plenty of choice. We’re glad our customer service team could help with your Deer Santa order, we always aim to be as quick and helpful as possible.
Thank you for choosing ProDog Raw and for your continued support.
Best wishes
Team ProDog
Amazing Company!
I have been ordering from ProDog Raw for many years now. I can't say enough about this company, to truly explain how amazing they are. My deliveries are always on time, excellently packaged and always arrive frozen. The advice and support that the company provides is exceptional! When my dog passed away from old age, the company took their time, to make sure I was okay and offered me help and support. Now that I am getting a new addition, they are more than helpful and knowledgeable. Providing me with information to help me start the transition onto raw. Honestly, I researched for hours to find this company, to save you the time! ProDog Raw is the best company out there! Affordable, supreme quality and excellent customer care! What more can you ask for! Absolutely amazing! Thank you ProDog Raw
19 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Jade,
Thank you so much for your wonderful review. We’re truly honoured to have supported you and your dogs over the years. It means a great deal to hear how consistently happy you’ve been with our service, deliveries, and the advice from our team.
We were deeply sorry to hear about your loss, and we’re grateful we could be there for you during such a difficult time. Knowing that we can now support you as you welcome a new addition to your family is incredibly special to us.
Your loyalty and trust mean everything. We’re thrilled that our quality, affordability, and customer care have made such a positive impact, and we’re here whenever you need us.
Thank you again for taking the time to share your experience and for choosing ProDog Raw.
Best wishes
Team ProDog
My frenchie loves her complete raw food…
My frenchie loves her complete raw food and healthy treats. I’m so happy with the service . Prodog are a bit pricey but you do get amazing service and quality products so worth the money
3 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Luke,
Thank you so much for your lovely review! We’re delighted to hear that your Frenchie is enjoying her complete raw meals and healthy treats. That’s what it’s all about.
We really appreciate your kind words about our service and product quality. It means a lot to hear that you feel the value, care, and quality are worth it.
Thanks for choosing ProDog Raw. We’re always here for you and your girl.
Best wishes
Team ProDog
Very Fussy Goldendoodle
With a very fussy Goldendoodle I am happy to say that he has never once turned his nose up at his ProDog. I no longer have to worry about wasting food so I order the 25kg bundle which is great value as it lasts 50 days. Delivery has always been spot on. Any contact I have made with customer services has been answered extremely quickly and with satisfactory outcomes. I wouldn't hesitate to recommend to any pawrents looking to feed fab quality raw good to their fur kids
20 november 2025
Review zonder uitnodiging
Antwoord van ProDog Raw
Hi Rhona,
Thank you so much for your super review. We’re delighted to hear that your fussy Goldendoodle is loving his ProDog meals, no more wasted food is a big win too. It’s great to know the 25kg bundle is working perfectly for you and offers such good value.
We’re also happy to hear that our delivery and customer service teams have consistently met your expectations. Your recommendation truly means a lot to us.
Give your four-legged friends some extra cuddles from the ProDog team, and thank you for choosing us.
Best wishes
Team ProDog
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