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Beoordeeld met 1 van de 5 sterren

We are deeply dissatisfied due to yet another unauthorized charge on our credit card. We canceled the renewal of our subscription already in 2024, directly after we got our membership. In 20... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a product 8 hours ago, the back end of their website is down so it lets you place your order and take your money but then you can't actually download it. Every email address bounces back sa... Toon meer

Beoordeeld met 1 van de 5 sterren

I think the course content is excellent but viewing it is a different matter. I expected to get online access via an account but instead you just get to download the videos which if fine but it is so... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I have recently purchased one of their courses with promises that "Once you purchase this course, you can sign in and download all videos and assets." After 7 days, I got an email stating that my rent... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

RGG EDU is a software company.


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

39 reviews

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1,6

Alle reviews

(39)

2 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Canceling subscription is not easy.

While the videos are educational, get ready for a fight when you are ready to cancel. I signed up for the 12 month contract. When the 12 months ended, I wanted to cancel my subscription. I encountered a lot of difficulty logging into the billing portion of the subscription. I could easily watch the videos, but couldn’t manage my billing. As it turns out, a separate account was needed to do this. However, in order to actually cancel your subscription, you need to email support, which in of itself is problematic. After going through many emails, and high pressure sales tactics, (We want to offer you a once in a life time low price only available now) I was told my subscription was cancelled and I would not be charged again. Well, this month rolled around and guess who got charged again! Me. I got charged again. It should NOT be this difficult to cancel a subscription. I sent them yet another email, but this definitely warrants a trip to my bank.

Update: I did receive a prompt response and they refunded me, assured me there would be no further billing and issued me a free month. I do appreciate the quick service. Some companies intentionally make canceling very difficult, whereas other companies simply have inefficient systems in place. It’s hard to tell which is the case here. Regardless, I’ve never had so much difficulty canceling a subscription and that’s disappointing.

1 mei 2023
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Antwoord van RGG EDU

Joy, thank you for your review and we apologize for the delay. We're glad that you were satisfied with your customer service experience and thank you for updating your review. Please reach out to support@proedu.com if you still need assistance. Thank you and again, we apologize for this inconvenience.

Beoordeeld met 5 van de 5 sterren

On A Whole New Level

On another level. There’s not a million tutorials but the ones I’ve watched so far have helped me understand things so much better than I did through other tutorials. BIG Difference. Love it!

18 januari 2023
Review zonder uitnodiging
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Antwoord van RGG EDU

Thank you!

Beoordeeld met 1 van de 5 sterren

Warning ⚠warning ⚠

Warning ⚠warning ⚠
STAY AWAY OF THIS FRAUD WEBSITE . If you sign up and when you check out its written in very small wording that its 12 months contract.
You will be stuck with them for 12 months and I think they are ripping off people for few courses which is not acceptable and not worth paying for 12 months. They don't even know what photographers need and what they are teaching.
Most of the time their stuff you will need to buy it separately they don't give you free in pro plan.
Once you are stuck with them then you are with them for 12 months. You can't do anything about it. So better save your money and look elsewhere.

6 september 2022
Review zonder uitnodiging
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Antwoord van RGG EDU

Harry! Sorry that this wasn't clearer for you in the checkout process. It is listed on every page, but we will see how to make this clearer, if possible. We actually launched the yearly payment plan for our subscription to allow more people access to all of the content and pay it off over time. It certainly wasn't supposed to be a drop in and leave whenever, because that price would be criminal considering all of the content you get. I see that we refunded you for the inconvenience and wish you the best of luck! Again, sorry for the trouble, we certainly aren't a fraud!

Beoordeeld met 5 van de 5 sterren

Best content, EVER!

I remember buying my first PRO EDU tutorial a couple of years ago, it was Pratik Naik - Beauty & Portrait Retouch and it was amazing. I liked it so much that I decided to try a few others that were listed at the time. I learned about lighting with Chris Knight, about color with Kate Woodman, Fine Art Portraiture with Gemmy Woud-Binnendijk, how to optimize my workflow with Sef McCullough, and much much more. That knowledge not only helped me technically to develop my skills but it also helped me feel more confident in the decisions I make as an artist in every step of my journey and for that, I can't thank them enough. You guys, rock!

23 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

BEST TUTORIALS AROUND! (NOT clickbait!)

Guys!!! Get these tutorials! These are without a doubt one of the best learning companies in the industry. I love them so much. I have learned so much and got me in the path as a professional retouching, and helping me grow my photography business! Do this. You won't regret buying a tutorial from these guys!

23 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Learning photography is something i…

Learning photography is something i believe to be tricky, I happen to be one of the unfortunate who cant really go to school for some studies and all so eventually having a online access and also getting to choose exactly what i want is something special, Am talking about learning things they wont even teach you at a school all from the comfort of your own home

22 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

PRO EDU helped me grow as a photographer and creative.

As a creative and entrepreneur I look for educational platforms that can provide quality content, and training. As the industry changes and with advancements in technology I look for effective and efficient ways to continue education, that will not only accommodate my busy schedule, but will aid in staying current with industry trends and standards. PRO EDU offers that and much more. Well packaged, well produced, high end tutorials that are easy to consume and are instructed by some of the industry’s leading creatives. The tutorials provide a deep dive into the industry and provides a community for ongoing support helping creatives hurdle obstacles that would normally take a lot more time through individual discovery.

22 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The community helped me level up

PRO-EDU introduced me to a great community! While their tutorials are great for all levels and they even teach you CGI now. The biggest quality of it is their living community and their involvement in this community. I met so many great people, great photographers and also great retouchers and they helpen met level up in both skills and confidence.

22 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Let’s face it

Let’s face it, there is so much “educational content” on the internet today. Yes, you can troll YouTube for free content but when you are first learning - how do you know the difference between content that is helpful and that which is going to set you back further? The answer - you can’t.

PRO EDU is the closet thing you can get to being an assistant to the stars without actually having that job. PRO EDU makes you feel like you are set of major productions. You learn how working pros approach problems and business.

If you want to level up in both content production and business - look no further. I have bought or have subscriptions to every major educational platform, this is the best the internet has to offer. They have valid content and are pleasing to watch.

I bought nearly every product they made until they offered a subscription/founder program. The value you get in these offerings is through the roof!!!

Been here since 2014 and am never going anywhere else.

21 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A league above YouTube!

I found PROEDU having spent years learning the craft on YouTube. I can say with confidence that PROEDU is on a whole other playing field if you’re looking for depth of expertise. The few products I’ve purchased have inspired confidence and unlocked creativity for me that I haven’t experienced in years. After I apply these learnings, I look forward to learning more from them!

21 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Game Changer

The color of science tutorial changed the way I look at photography. Incredible tutorials and I love that we get to download all the files with them to follow along. Worth every penny.

21 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best in class!

I've been using PRO EDU tutorials for a long time, and I can't find anything close to be as good as their stuff gets.
Seriously, just go for it!

21 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best educational platform out there!

I grew as a photographer with PRO EDU during these 6 years of my career. Everything I ever needed to learn how to master my craft is there! It provides creatives with knowledge of most amazing professionals in all photography genres. To me PRO EDU is the first place I turn to when I feel I need to update, try something new, or perhaps they got yet a new educator whose work I look up to. Their content and it's quality is superb! I'd recommend PRO EDU to photographers of any level.

21 februari 2021
Review zonder uitnodiging
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Antwoord van RGG EDU

Thanks Irina! It's great to have you in the community!

Beoordeeld met 5 van de 5 sterren

Best Photography Education

I've been a subscriber for many years. Pro Edu is the only online photography education I trust.

21 februari 2021
Review zonder uitnodiging
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Antwoord van RGG EDU

Sweet Dave!!! It's been great to see you elevate every day, Dave!

Beoordeeld met 1 van de 5 sterren

Stay away from this

Awful platform targeting photographers but teaching CGI.
Support is non existent, to the point if feels like a scam platform.

Stay away from this!

Edit: the reply to this review is full of lies. Nothing of it has ever happened.
That’s crazy.

24 januari 2021
Review zonder uitnodiging
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Antwoord van RGG EDU

Hi Marco,

I'm sorry that you feel this way still. To recap, you were removed from the private Facebook Community for consistently breaking the rules, and you were warned several times and given feedback on what A.) Was allowed and B.) What sort of language is offensive to others.

First, you used the Facebook Community group to promote your own new business and were attempting to get other photographers in the group to sign up for a free account to test new software coming out for photographers. This post was removed, and you were given feedback about not posting links to products or services outside of the group. While we appreciate a useful review for a product or service, the Facebook community is for publishing your work and getting feedback from the community so that others may learn how to get better. After telling you this, you then admitted that it was your company and you still wanted us to promote it to get feedback on the new product. The product sounds great; however, we don't use the group to promote services or people's businesses. It's just for posting work.

After this incident and many times after that, your feedback to others was considered rude and offensive by many, and regularly reported to the admins. We don't tolerate comments that make fun of others and their work lightly, and it's simply not acceptable. You claimed it was sarcastic, but this was the 3rd time in several weeks that your comments about others' work were offensive. Joking around about someone else's work and their Photoshop or Photography abilities doesn't create a safe environment and encourages others to post their work.

We do appreciate your support in being a subscriber for one year, and we are sorry that you weren't able to re-subscribe as you said you stated. We did agree to give you a free year of tutorials if you wanted to exchange for a few blog write-ups and posts about your work.

And yes, we do indeed teach CGI now, but most of our content is around photography; even CGI is catered towards photographers.

As we mentioned in the initial feedback, your removal from the Facebook group wasn't permanent but for three months to ensure that rude and hateful comments weren't continued and people weren't leaving because they felt threatened.

Since we've talked with you personally many times over the last years, you know who to contact should you want to restart your account.

Apologies on the delay in getting back to you, we don't have a TrustPilot account so we were unaware that this was even posted until we saw it today. If you would like to leave a review on our site in the future, you can do so here along with the 3,000+ others https://proedu.com/pages/reviews

Beoordeeld met 1 van de 5 sterren

Downloading the whole video is painful.

I think the course content is excellent but viewing it is a different matter. I expected to get online access via an account but instead you just get to download the videos which if fine but it is so slow. The download speed varies from really slow to quite quick and spikes all the time so your download times are all over the place. I had a lot of network dropouts too so had to go back and start over. Way too long to simply get to view the content. Downloading literally took hours and hours. Just too hard!

17 februari 2020
Review zonder uitnodiging
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Antwoord van RGG EDU

Hi Simon,

Apologies on the delay here, we didn't know that TrustPilot had any reviews of us. The downloads can sometimes be an issue, no matter where you are at in the world. While we do use fast Amazon servers, sometimes the issues can be around your connection to your ISP, the download speeds, and your modem and router. 99% of the time downloading isn't and issue but it does happen.

You can also download your files from 2 locations, just in case you weren't aware. The first in our legacy download via .zip files, and the second is by logging into your free account https://learn.proedu.com/login and you can A.) Stream and B.) Download each tutorial video individually via a separate server.

Commonly too, if you simply restart your modem and router you can fix the issue because this creates a new connection to your ISP.

Lastely don't forget to download the iOS or Android App from the App stores so you can stream and download your content directly to your device to watch offline. This is a great time saver as you can choose which videos to download offline and when.

https://apps.apple.com/us/app/pro-edu/id943409258

https://play.google.com/store/apps/details?id=com.proedu&hl=en_US&gl=US

Feel free to send us a message in the future to support@proedu.com. We have a 24 hour or less turnaround time, often times within a few hours if it is between 09:00am ET - 05:00pm ET.

If you can, please feel free to leave us a review where all of our reviews are at here: https://proedu.com/pages/reviews

Cheers

PRO EDU



Beoordeeld met 1 van de 5 sterren

I can’t argue about the tutorials

I can’t argue about the tutorials, they really have some great tutorials but, if you need any customer support, you can forget about it!!!

I had a monthly membership and i cancelled my renewal for the next month 10 days prior to ending of my contract. But instantly i was kicked out of the site and couldn’t log in again so my contract was ended 10 days before which i had already paid. I wrote complains every possible way available on their website but i didn’t get any reply before 1 week, and when i got it, it wad not relevant to my complain at all, i explained everything on my messages but their reply was simply like „we care about our customers please let us know about your problem“ kinda thing. At this moment i got only three days to end my paid contract, i told them again they already wasted 7 days from my paid days so i want rhem to compansate it, you know what they did, gave me access again but also activate the renewal so 3 days later i noticed i paid again for a new month!!!!! I don’t care what kind of tutorials they have but i will never ever fill the pockets of careless people so I’m not going back to them ever again. CreativeLive.com is way more professional then them.

19 december 2019
Review zonder uitnodiging

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