Progressive Leasing Reviews 

I have been asking for a receipt for the money they said they received from my bank account they keep giving me the run around and they dont say they received the money the worst customer service i have ever seen

I've placed a order for a craftsman 30inch mower for lease. They LIED to me many times about the order being placed. THEN the last person that I spoke to FINALLY said yeah it wasn't placed. And didn't go through. I had gone on a MANHUNT to every store around me to find this mf order just to e told 3 days later yeah we didn't even place it

The worst after so many leasing had with them in the past and always paid them off earlier (less than 3 months) now they came out with the bullshit we can’t approve you this time because of the credit bureaus, me checking my credit reports and not having any issues at all, so that’s a lie but also, they say “no credit needed” and I have over 600 credit score, excellent payment history (never missed or payed late). That’s the way they treat their loyal customer! Unbelievable!

ABSOLUTELY TERRIBLE CUSTOMER SERVICE DO NOT EXPECT HELP WHEN THERE’S A PROBLEM.

I have been calling Progressive Leasing since Saturday and have spoken with at least 10 different representatives, and this has easily been one of the worst customer service experiences I’ve dealt with.

Nothing but the runaround, excuses, empty promises, and being passed from person to person. I was told my issue was supposed to be submitted and handled, yet days later, NOTHING has been done. Every time I call back, it’s another story, another excuse, and another representative trying to rush me off the phone instead of actually solving the problem.

What’s even worse is the complete lack of urgency or concern. It feels like nobody wants to take ownership of anything. They brush you off, tell you whatever will get you off the phone, and then leave the next representative to deal with it when you inevitably have to call back.

10+ representatives for ONE issue and still no resolution is ridiculous. At some point, this stops being a misunderstanding and becomes a serious customer-service problem.

If you’re considering using Progressive Leasing, understand that everything may seem fine until you actually NEED assistance. Based on my experience, getting someone to genuinely help, follow through, and provide a solution is almost impossible.

Progressive Leasing seriously needs to reevaluate its customer service, accountability, and how it handles customers’ concerns. I would not recommend this experience to anybody

Applied in a store and they've been giving me the run around after all my information was sent multiple times since Saturday because it started coming off as a scam I had them cancel my application, to much of a hassle

The WORST company. I will never use them again. I've used them a few times. I never had an issue with them up until today. I always do the 90 days no interest and paid them on the due date for the 90 day. Then I get a notification stating I still owe them $2k. I called and the rep said that it doesn't matter the day I paid because the payment didn't post until 3 days later which I have no control over since I used the banking info they had on my account to pay it off. I told her I won't pay and they can come get their merchandise then she proceeded to say they can do a one time courtesy and I can pay $78 which is the taxes from the 10th-13th. I told her I could send her my screenshot for proof that it was submitted on the day it needed to be but they didn't care. I will never use them again. THEIVES!

I am filing this complaint regarding Progressive Leasing's continued attempts to withdraw funds from my bank account after my lease was settled in full.

Before accepting a settlement, I contacted Progressive Leasing on multiple occasions to verify the status of my account. Each time, I was informed that my account was current and up to date. After speaking with a loan specialist, we mutually agreed on an early settlement amount to resolve the account and end the lease agreement. I paid the agreed-upon settlement amount in full, with the understanding that this payment would satisfy my obligation and close the account.

Despite fulfilling my end of the agreement, Progressive Leasing has continued attempting to withdraw additional funds from my bank account without my authorization. I have not agreed to any further payments or authorized any additional electronic withdrawals after the settlement was paid.

These unauthorized withdrawal attempts have been documented by my financial institution, Navy Federal Credit Union, and I have notified them of the issue.

I acknowledge that I did not initially meet the requirements of the 90-Day Same as Cash program, and I accepted responsibility for that. That is precisely why I worked with a Progressive Leasing representative to reach a fair settlement that would resolve the matter amicably. I honored that agreement by paying the negotiated amount in full.

I am requesting that Progressive Leasing immediately cease all collection and withdrawal attempts, confirm that my account has been settled and closed, and provide written confirmation that no further balance is owed. Continuing to attempt to withdraw funds after a negotiated settlement is unacceptable and raises serious concerns about the company's business practices.

I expect this matter to be resolved promptly

Coustomer peolpe sucks...dont read the notes on computer.They give you wrong moved even created a new account when you dondt have to.

I tried them for a refrigerator at Lowes. The 90 day start time was confusing and I missed the window from it all. They would not extend it for me as I explained that I thought I had two weeks left instead of one week to pay off the merchandise as they explained. I just needed that additional week. As a result, I was forced to pay almost three times the cost of the merchandise, with early payoff options that double the price off the bat. I made weekly payments and then got a notice I would be laid off. I called them just to see if there were any options. I already paid the price of the product off plus additional money, so I thought they would work with me. NO, I would still need to make a payment equal to half the price of the product, continue with weekly to pay the almost three times the price or allow it to be repossessed. I would not take their offer unless you are absolutely sure of the consequences and the timing of it all. Their unwillingness to reasonably work with their clients blew me away. Quite shocking, especially with no financial loss in it for them.

This company should be prosecuted
They are CROOKS
The absolute worst company I’ve ever dealt with — they should be ashamed of themselves
I would have given -5 stars if I could
DO NOT USE

Horrible. Had a great experience on my first order. Absolutely flawless. So i go to use them again. And im hit with this incredible list of documents. I need to submit. Maybe 7 or 8 different things. And I do t understand why the change. Its totally unreasonable. I own my business so that means I need 4 different forms of paystubs. And everything on God's green earth with my name on it. Will never get my business back.

I have tried a number of times get this corrected with you and you have WASTED my time. I cannot reach a supervisor and I am not going to pay for a product I returned. I just checked and my mattress which is the ONLY product I kept was $505.36 so I will remit a payment for that. The remainder should be refunded and I will NEVER pay that amount. Fix this or know I will be filing a complaint with the FTC over this incompetence. 

The system has regressed and it's just extremely disappointing. I would not recommend that you use it. This was was my third purchase with them & I had to cancel it.

If you want to end up paying triple for something this is your place! Should be named aggressive leasing.

Progressive leasing took money out of my account $361 at $51.70 a week for 7 weeks they did not have my permission to go in my account and they were entering my account illegally. I never signed anything that gave them permission to take that money out of my account I would have never known if it wasn't for my account tell me my checks were bouncing. A fraudulent lease agreement was sent to them that I never signed by mattress firm they owe me $361 and they keep calling me I am pissed. Beware they are a terrible company to do business with also mattress firm they will scan you and steal from you do not use them. After speaking to about eight different people and four different supervisors they did finally refund my $361. It was a horrible experience to get it.

the description on the site stated "no credit needed" - - - TOTAL LIE!!!!! They do a soft credit pull prior to letting you know your approval status...then after having you go through the process of linking to your bank account for more info "to determine if they can approve you" - they will then ask for 3 months of bank statements, a voided check, and a copy of your social security card! WHAT A SCAM!

I Had a horrible experience with progressive leasing, do not lease phones from them through a carrier they are not responsible for anything

Progressive Leasing is a prime example of a company that was better prior to changes in recent years. I’ve always found it kind of puzzling that these companies pay what is presumed to be obscene amounts of money under the guise of improving their offerings and platforms, however, I must say progressive leasing did this to themselves. Because it takes a special kind of company to end up worse than they started after and I quote “improvements.” Previous customer decided to spin the block to buy something again and oh boy my goodness they’ve made this the most complicated process I have ever seen. Everything is manual nothing is modern nothing is one click done you can’t link your bank account like other leasing places for quicker approval … nothing. Progressive leasing is quite literally stuck in the stone ages.

What was previously a very simple process that I recall taking all of 30 mins maybe is now a process that at minimum would take at least 2 hours to chase down all of the random documents they’re asking for because apparently very real bank statements and proof of self employment aren’t enough. I’ll be taking my business elsewhere they don’t seem to appreciate or like it when self-employed people want to use their service… as if everyone is employed at a 9-5.

I have been a loyal Guitar Center customer for more than 20 years. In fact, I even helped build the largest Guitar Center in New York City in the early 2000s and worked there briefly afterward. Because of that history, it genuinely pains me to write this.

Unfortunately, the level of customer service I have experienced recently has been some of the worst I have encountered anywhere, and I have been purchasing musical instruments for more than 30 years.

In less than two months, I have had three negative experiences with Guitar Center and two separate issues involving Progressive Leasing.

The first incident involved a rare electronic instrument that I purchased through Guitar Center using Progressive Leasing. Seven hours after completing the purchase, I discovered that the item had been sold to another customer. I had to make several phone calls just to figure out what had happened because I never received the confirmation number or tracking information I had been promised. A Guitar Center representative assured me they would call me back with the tracking number after the online purchase was completed, but I never heard from that person again.

As a result, I lost the opportunity to purchase a very rare instrument due to either carelessness or incompetence. This happened less than two months ago.

Despite that experience, I decided to give Guitar Center another chance. I found an Akai MPC Sample at a local Guitar Center about an hour from my home. The item was advertised and sold to me as brand new, and I paid full retail price for it. However, when I arrived home and opened the box, it was obvious that the unit had already been used.

I do not have a problem purchasing used equipment. I simply expect honesty and transparency when making a purchase. Once again, this was another disappointing experience with Guitar Center.

A few weeks later, I found another rare musical instrument and purchased it through Guitar Center and Progressive Leasing. Nearly a week later, I realized I was dealing with the same Progressive Leasing representative from the first incident, Mike Contreras, who had been argumentative and dismissive during our previous interaction.

Ironically, on the same day I completed a customer survey expressing my dissatisfaction with Progressive Leasing, I received a phone call from Mike Contreras informing me that Guitar Center could no longer sell me the item I had ordered nearly a week earlier. At that point, I had already spent days anticipating its arrival that coming weekend, assuming it was already in transit.

I was then told that the item had suddenly been discovered to be damaged and therefore could not be shipped.

Honestly, I was stunned.

Perhaps the timing was simply a coincidence, but it certainly did not feel that way. After submitting negative feedback regarding my experiences, I suddenly learned that my order would not be fulfilled because the item was supposedly found damaged at the last minute.

At this point, I have experienced three separate incidents with Guitar Center and two with Progressive Leasing in less than two months.

Needless to say, I will never use either company again.

After the first incident, when I lost out on the rare instrument that had been sold to another customer, I even submitted a formal complaint. I never received a response from anyone at Guitar Center headquarters, which speaks volumes in itself. It left me feeling as though customer concerns simply do not matter.

There also appears to be a major disconnect between Guitar Center and Progressive Leasing, and unfortunately, customers are the ones who suffer because of it.

Moving forward, I will continue doing business with companies like Sweetwater, Zzounds, and others where I already have accounts. In all my years dealing with those companies, I have never had a single negative experience.

What is most disappointing is that, after everything I went through, nobody from either company attempted to offer a reasonable solution, alternative, or even a sincere apology.

That says everything.

I will never purchase another item from Guitar Center or through Progressive Leasing again. I would strongly caution anyone considering using Progressive Leasing for a rare or highly sought-after item. If it is something you truly have your heart set on, do not assume you will actually receive it, and do not get your hopes up.

My only problem is that I tried to return the item in mint condition because something had happened and I couldn’t receive a refund on what I already paid. Total bummer.