ProofreadingPal Reviews 2.270

Antwoord van ProofreadingPal

29 jul 2024

Hi Brian,

Thank you for your repeat business! We are happy to hear that you have been satisfied with our proofreading and editing of your documents over the past few months and that our professional proofreaders could help make your writing the best it could be. We look forward to continuing to work with you in the years to come!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

29 jul 2024

Hi Mohammed,

Thanks for leaving ProofreadingPal a five-star review! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again soon!

Thanks,
Abby

Antwoord van ProofreadingPal

1 jul 2024

Hi Steve,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We appreciate your consistent business over the past nine years!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Hung,

Thanks for leaving ProofreadingPal a five-star review! We're pleased our editors could help enhance your writing. ProofreadingPal offers a 100% satisfaction guarantee, and we are grateful for every opportunity to help customers like you. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Divakar,

Thank you for choosing ProofreadingPal! We are happy to hear that you were satisfied with our proofreading and editing of your research article. We look forward to the chance to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Shannon,

Thank you for your repeat business and for leaving ProofreadingPal a five-star review! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. Plus, ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Khaled,

Thank you for trusting ProofreadingPal with your case report! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Jaona,

Thank you for your recent order and for taking the time to leave ProofreadingPal this kind review! Throughout our 12 years of proofreading and editing, we’ve found that our customers consistently appreciate the proofreaders’ helpful comments and suggestions. We look forward to continuing to work with you and providing consistent quality in the years to come!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

1 jul 2024

Hi Lyne,

Thanks for leaving ProofreadingPal a five-star review!
ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We appreciate your consistent business over the past six years!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

8 mei 2024

Hi Vimal,

Thank you for your recent order and for taking the time to leave ProofreadingPal a 1-star review. We were sorry to hear that you felt your journal article still contained mistakes and was rejected by Cureus.

We reached out via email to ask for examples of spelling or grammar errors that were left in the document by the proofreader. However, we have not heard back from you.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 581 insertions, 415 deletions, 15 formatting changes, and 40 comments. This comes to a total of 1,051 revisions. This, in turn, comes out to 1 edit every 2.8 words. It appears as though your journal article has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors. We emailed you a PDF version of the “showing markup” version of your text, which is a record of every change made to your document.

Please keep in mind that ProofreadingPal does not guarantee that documents proofread and edited by our proofreaders will be published in Cureus or in any other journal. We have worked with hundreds of authors who publish articles with Cureus, and Cureus recommends our services, but this does not mean that Cureus will publish every article that is proofread and edited by ProofreadingPal. Cureus rejects many articles for reasons that are beyond ProofreadingPal’s control, and we cannot be held responsible for such rejections. We guarantee that your document is proofread for spelling, grammar, punctuation, and capitalization errors and edited for sentence structure, clarity, and academic style. If a document submitted to us is not suitable for publication based on other standards outside the scope of our service, we cannot guarantee it will meet those standards after our work.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

6 mei 2024

Hi James,

Thank you for choosing ProofreadingPal! We’re happy to hear our proofreader went beyond your expectations and you had a positive experience with our customer service agents! We are grateful for every opportunity to help customers like you improve their writing while retaining their unique voice and intended meaning. We look forward to the chance to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

6 mei 2024

Hi Ben,

Thanks for taking the time to leave ProofreadingPal a 2-star review. We were sorry to hear that you felt there were no signs of improvement in your document. We take these matters very seriously at ProofreadingPal.

We reached out via email to ask for examples of spelling or grammar errors that were left in or introduced into the document by the proofreaders; however, we have not heard back from you.

We want to assure you of the high-quality editing the proofreaders have applied to your document. The editors made 1,135 insertions, 1,145 deletions, 113 formatting changes, and 51 comments. This comes to a total of 2,444 revisions. This, in turn, comes out to 1 edit every 2.7 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the two proofreaders have done a thorough job fixing thousands of errors. We emailed you a PDF version of the “showing markup” version of your text, which is a record of every change made to your document.

Your review was unclear regarding what specifically caused you to be dissatisfied with the service we provided, especially given the significant number of edits the proofreaders made. However, if your concern is that Cureus rejected your article even after our proofreading and editing, please keep in mind that ProofreadingPal does not guarantee that documents proofread and edited by our proofreaders will be published in Cureus or in any other journal. We have worked with hundreds of authors who publish articles with Cureus, and Cureus recommends our services, but this does not mean that Cureus will publish every article proofread and edited by ProofreadingPal. Cureus rejects many articles for reasons that are beyond ProofreadingPal’s control, and we cannot be held responsible for such rejections. We guarantee that your document is proofread for spelling, grammar, punctuation, and capitalization errors and edited for sentence structure, clarity, and academic style. If a document submitted to us is not suitable for publication based on other standards outside the scope of our service, we cannot guarantee it will meet those standards after our work. We are not content writers.

We look forward to hearing from you. Please let us know if you have any further questions or concerns. We appreciate your business!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

6 mei 2024

Hi Syed,

Thank you for your recent order and for taking the time to leave us this kind review! ProofreadingPal offers a 100% satisfaction guarantee, and we are grateful for every opportunity to help customers like you. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

6 mei 2024

Hi Julia,

Thanks for leaving ProofreadingPal a five-star review! We're happy to hear you recommend our service. Referrals like yours enable ProofreadingPal to continue to grow and expand the services we offer. We look forward to continuing to work with you in the years to come!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

6 mei 2024

Hi Muhammad,

Thank you for choosing ProofreadingPal! We're happy to hear you had a positive experience with our professional proofreading and editing service. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

17 apr 2024

Hi Sahar,

Thanks for leaving ProofreadingPal a five-star review! We are grateful for every opportunity to help customers like you improve their writing and succeed academically and professionally. We look forward to the opportunity to work with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

17 apr 2024

Hi Bharatsing,

Thank you for choosing ProofreadingPal! We're happy to hear you had a positive experience with our professional proofreading and editing service. ProofreadingPal offers fast turnarounds 24 hours a day, so two of our detail-oriented proofreaders will always be available to proofread and edit your writing. We look forward to working with you again soon!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

17 apr 2024

Hi Ni-Bin,

Thank you for your repeat business! We're pleased to hear that you've been consistently happy with our proofreading and editing services in the 3 years you've been a ProofreadingPal customer. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team

Antwoord van ProofreadingPal

26 apr 2024

Dear Elle Fig,

My name is Brian Kaldenberg. I am the owner of ProofreadingPal.

Many of the complaints and requests you have made to our customer service department since receiving your edited dissertation have bordered on the line of academic dishonesty. You are aspiring to get your PsyD and should know better than to make requests that many would see as academically dishonest.

Furthermore, the harassing nature of your emails and lack of professionalism shown to our customer service representatives have been disappointing. This type of behavior would be frowned upon by those in the neuropsychology field. Your threats reflect poorly on both the California Psychological Association and Alliant International University.

1. We explained the scope of our service to you on March 30 and quoted you over the phone for a 5-day turnaround. Every communication from that point onward, including an email quote followed by an invoice, included a 5-day turnaround from receipt of payment. You paid your invoice at 2:25 p.m. on 4/1/24, and we started work immediately thereafter. We completed and returned your dissertation to you in slightly less than 4 days, at 1:46 p.m. on 4/5/24, an entire day before our quoted 5-day deadline.

2. We explained in detail over the phone, via our email quote, and via our invoice that our service includes the following: “The editor will proofread your dissertation for spelling, grammar, punctuation, and capitalization errors. The editor will edit your dissertation for sentence structure, clarity, and consistency of APA style and your university-specific formatting guidelines. Finally, the editor will make helpful comments and suggestions.” We have you on record agreeing that this is exactly the type of service you were looking for. At no point did we ever agree that you would receive your dissertation back without any further work required on your end.

3. Your proofreader made thousands of edits to fix formatting errors, correct sentence structure errors, and turn sentence fragments into complete sentences. At no point did we claim we would function as a content writer for your dissertation; at no point did we claim we would check the factual accuracy of your content; at no point did we claim we would expand upon your incomplete ideas to add context. These are the types of things you have complained to customer service that you did not receive. These sorts of requests would require outside research and subject matter expertise, which is beyond the scope of our service, and would certainly cross the line into academic dishonesty.

4. Your proofreader made 3,619 insertions, 3,730 deletions, 11 moves, 2,225 formatting changes, and 208 comments. This comes to a total of 9,793 revisions. This, in turn, comes out to 1 edit every 2.65 words. The proofreader provided multiple days’ worth of valuable work, correcting thousands of errors in your document.

5. We did format your dissertation, from front to end, in accordance with Alliant International University’s dissertation style guide as well as in accordance with APA 7 style. We completed an internal investigation and did not find two different fonts in your abstract. We asked you to provide specific examples of your claims, and you’ve yet to provide us with even a single piece of evidence to support the claims in your review.

6. We have promptly responded to all of your phone calls and emails.

We offer a 100% satisfaction guarantee, which is explained in detail on our website. We would be happy to continue to investigate any further claims or requests you may have as long as you are able to provide specific examples to support your claims and as long as your requests are within the scope of our service and are not academically dishonest in nature.

Regards,
Brian Kaldenberg
ProofreadingPal

Antwoord van ProofreadingPal

17 apr 2024

Hi Arthur,

Thank you for your business! We appreciate you taking the time to leave us this constructive feedback. We’re sorry to hear that you felt that the proofreader did not fully address the grammar issues in your document. We take these matters very seriously at ProofreadingPal.

We reached out to you via email to ask for examples of lingering grammar issues in your document. You indicated that past tense should have been used in one section of the document because the actions described had already been completed. After reviewing the document, we did not find any grammar errors caused by tense discrepancies in this section. Because the proofreader did not participate in the research, it can be difficult for them to know what actions have already been taken and what actions are currently in progress or need to be taken in the future. In cases where this is unclear, the proofreaders typically maintain the tense the customer used to avoid introducing errors based on an inaccurate assumption.

We want to assure you of the high-quality editing the proofreader has applied to your document. The editor made 529 insertions, 572 deletions, 36 formatting changes, 2 moves, and 41 comments. This comes to a total of 1,180 revisions. This, in turn, comes out to 1 edit every 17.3 words. It appears as though your document has been substantially edited for grammar and overall flow/content. Your document has been dramatically improved from its original state, and the proofreader has done a thorough job fixing hundreds of errors.

Had you contacted us following the order, we would have been happy to review the document or just chapter three further regarding the issue of future tense. We encourage customers to reach out to us right away with any questions or concerns regarding our proofreading or any errors found in the document.

Please let us know if you have any further questions or concerns. We look forward to working with you again in the future!

Thanks,
Abby and the ProofreadingPal team