Propstore Ltd Reviews 190

I bought a few items from PropStore for the first time and was completely impressed by their customer care all the way from the purchase to the delivery. I love how easy they're buying process is. They are very knowledgeable about what they have up for auction, so any question I had was answered quickly and in-depth. Additionally, the shipping is definitely worth the cost. A lot of times when I buy collectibles, people tend to half-hazardly package them. Not Propstore. Whether my item was big or small, it was packed expertly in layers of protective materials. My items were in stellar, as-shown condition when they arrived. I can't say enough about how excellent my experience with this company was.

I made a purchase that I’m incredibly proud of, and it felt less like a transaction and more like gaining a piece of cinematic legacy. Owning an authentic piece of my favorite film isn’t a dream here—it’s a reality! The sense of belonging and experiencing movie magic firsthand is unmatched. Highly recommended for anyone looking to own a slice of cinema history! Finding Propstore was like discovering hidden treasure! With galleries in LA and London, I was swept into a world spanning over 25,000 sq ft of genuine movie props and costumes. Every visit is a trip down cinema memory lane, uncovering pieces that each tell a unique story. It's not merely a collection but a harmonious blend of art and memorabilia that speaks volumes about film history. What stood out to me was the passion and extensive knowledge of the team. Each tour I’ve had has been an unforgettable journey, offering insights and stories behind the artifacts. Propstore is more than a store; it's a vibrant community, a meeting ground for enthusiasts like me to relive and cherish our favorite movie moments.

Absolutely stellar service and items. There’s a reason why a Propstore COA actually means something in this hobby (unlike so many others that are worth the paper they are printed on). Great products with all the hard research done for you. Some thing I don’t see mentioned often is how great their packing and shipping is my item came all the way from across the ocean with out a scratch. If you’re looking for props, look no further

If you want the best of the best with peace of mind knowing the Props you won are the real deal then there is simply no one else but Propstore. The dedication to research is second to none. Not to mention the customer service is top notch as well. The quality of the auctions from the catalog to the employees you work with on the phone is exceptional. The shipping is not bad for what it is as they make sure to pack you items securely to insure there is no damage traveling around the world. You can definitely use you own shipping as it can be slightly cheaper but why would you risk something happening to your treasure to save a few bucks. From start to finish it is more then a 5 Star experience it is more of a 10 star white glove approach. Finally I want to iterate that I have been able to grow my collection tremendously through the years because of Propstore. If it wasn't for them searching these items out and bringing authentic carefully curated pieces to auction I wouldn't have anything. Thank you guys! You do not know who valuable your truly are to the collecting community.

I have had an AMAZING experience with Propstore! I was able to find a piece that I have been wanting for a long time for my collection. Great service, quick shipping, and overall enjoyable experience. You have a customer for life. I highly recommend.

I have had always a great experience with Propstore for many years now, any item you buy you know its the real thing as they put in so much effort and research into the background of any props and costumes. Thanks to all staff over the years!

At the short time I had the chance to work there it was great fun and really educational in terms of working with high class movie memorabilia, learning how to promote those items and interacting with buyers as well as conisgnors. Especially the time around the anual auctions was intense but the whole team is pulling it through together which made it quite an experience for anyone who loves to work in a well organized place. Payment was reasonable and the team, including the head staff earn a 5***** rating. If you enjoy working with exclusive movie stuff and heading out for dinner and drinks with the team after work, this is your place to go!

Excellent company, have been doing business with them for 20+ years. Amazing products and service. Recent purchases were as described and quickly shipped. Highly recommended for both buying from and selling through.

I can’t say enough about the Propstore Of London, and more importantly, the people who own and operate this company. I have been working with the Propstore Of London for 20 years now, and could not be happier with my experiences. I have a collection of almost 1000 pieces of memorabilia and I imagine half of that has come from the Propstore Of London.
The pieces they find, the research they do, and the communication and customer service they bring to the table are unparalleled in this industry.
I can honestly say that I have never had a bad experience with the Propstore Of London after all these years I have been doing business with them. Whether I’m speaking to the owner of the company, a customer service agent, or just someone in the shipping department, everyone I have a come in contact with has been professional, knowledgeable, courteous, and always willing to help.
Propstore Of London is as good as it gets!

I have been acquiring and consigning pieces from and with The Propstore for many years now. They are always professional, knowledgeable and exceedingly easy to work with.

Their customer service team is equally as fantastic and has always been responsive to my inquiries and requests.

And they are one of the only auction houses that truly stand behind their authentication process.

Because of their integrity and reputation, their certificates of authenticity are one of the very few that add value to pieces.

I cannot recommend them enough!

Literally the most professional organisation I have ever purchased from. Phenomenal customer service, thoughtful, honest and reliable. Everything you want for spending considerable amounts of money. Buy with confidence..

Customer service experience has been exceptional. I miswrote my delivery address, so my delivery was to the wrong address, completely my fault, and Jamie from propstore was super helpful in helping me locate my parcel quickly and efficiently, while keeping both parties personal details secure.

My only pain point would be that the shipping cost was quite steep, however the product was very well packaged to avoid any damage, which gave me confidence in that propstore were covering costs to ensure that the delivery was of best quality when delivery.

Overall great experience, just slightly expensive shipping cost.

Propstore are up there among the best in terms of professionalism, friendliness and general ease to do business with. I have been using them for several years and look forward to many more.

Mark and his team were very friendly, professional and easy to deal with. They did an excellent job selling some of my movie posters with all coming in either on or above estimate - keeping us informed throughout the entire process from the first approach to the final sale. Our posters were well photographed and detailed on their website and we will definitely be using them again. Thank you to all at Propstore.

Once again the Propstore handled the sale of my movie posters, with Mark Hochman's excellent knowledge and pricing, all which were achieved and far exceeded my expectations, being spot on.

Have been a customer of Propstore for more than 10 years, always have a great experience, friendly team and always a high standard of customer service!

Very professional and I was kept informed all the way; I would certainly used them again.

looks like same posters which sold on other auction sites and their starting bid or asking what tthey sold for on other sites/be very careful

I won some clothing. Shipping charged was almost 160.00 shipped from CA to NE. I thought that was extremely high for outfits that don't require crating like armor. After two weeks of no update on my items I contacted the site. I got a reply a couple days later with an update that my items will ship probably in 3 weeks. Was also told that the shipping department is a very small department. So for 160 dollars you get to wait 5 weeks, if they ship when they say they will, for items you won. As of this review I am coming up on week 3 so I will see if it ships. They have high costs to request a refund so I guess it's how they make sure no one backs out of a purchase when they take over a month to ship. First and last purchase with Propstore.

Appalling customer service!

Tried to order something. Issues on site. I emailed support, heard nothing!
Returned to site to try again, item sold!
Useless company!