protechgames.co.uk Reviews 109

My order ended up with an incomplete address on. Not their fault, I've since had problems with other stores autocompleting my address without the house number.

However, once I noticed and emailed them, they didn't respond to any of my messages about it. Not even to tell me who the delivery company was or if they returned the item, and not when I asked for a refund after trying everything else. No response at all.

When I tried to find any tracking information all I could find was the "shopify" app which I'd never heard of before, couldn't get working, and I shouldn't need an app to handle an order I placed online.

3rd or 4th purchase, always very quick dispatch, always as advertised, who can complain with service like that.

Placed an order on the 26th of September for pre-order, with full tracking. On the 7th of November the product was released and I haven’t received a notification that the order has been shipped. I have emailed constantly and yet to receive any form of communication or status update of the order. ABSOLUTE SCAMMERS!

Great service friendly and welcoming when going into the store for the first time. Thanks to Owen for the great communication, I’ll be back

I ordered something from the website and after it was marked as dispatched i waited for it to arrive.
After a week no delivery. I checked the website and it mentioned I need to wait for 28 days before I could raise an issue regarding delivery. I contacted Protech to ask if there was any information they could give me. No reply.
I waited a month after the dispatch notification and then contacted again to request a refund as my item was not received. I not only have not received a refund but I have zero contact from Protech. I would not recommend and I will not be shopping with them again.

Email them to find out what's happening to all my orders and get no reply.

Scammers. Preordered Journey Together Elite Trainer Boxes in January, didn't receive any updates about dispatch. Have been trying to cancel the order since July, they just ignore all emails you send and have disconnected their number

I have emailed on 3 separate occasions regarding my recent order which I haven’t received and I’ve had no response or acknowledgement.

Great experience. Patient and helpful

Gundam boxes arrived quickly, well packaged and a good price.

Got a quick response to postage query, thanks.

Always responds quickly, expansive selection of products and comvenient opening times. Parking is easy and staff are always friendly.

Unfortunately didn’t receive a card order for the second time. I won’t try a third time.

Quick delivery, good prices and well packaged

Great customer service and speedy delivery. Would definitely recommend.

Quick delivery and well packaged

Great Company, friendly and knowledgeable staff

Great and helpful staff, support your local hobby store folks! (Or this one if you're not local)