Protect Claims Reviews 

Terrible company takes a week to answer an email never answer phone this is what they are hoping for so you give up less to pay out keep fighting I am
Funny enough took 2 weeks to answer this review lol

Never answer phones, don't respond to emails. Received email on 15 January to say refund sent to bank account - nothing received. If they do pick up phone it's only so they can hang up on you! Tried to access my claim on their portal which tells me I have the wrong reference and surname. What a shambles!

Overall good experience money put in my account after about 40 days. I was very sceptical after reading the reviews on this site, but no problems at all.

Had my money hit my account today full amount covered for on atol certificate so well pleased. Was dubious at first providing all the info bank details etc but cannot fault how my claim was handled and I have not had to call or chase them once. I filled in the 1st form had an email to provide more Info like Thomas Cook confirmation email. Atol certificate and any receipts which they acknowledged receipt of and was told to wait for outcome. Last Friday told success and money will be 3-5 working days and today money arrived. Excellent no hassle service.

protect claims i have a claim with them via atol and caa with thomas cook this claim has been a complete and utter shambles lost information already sent.telephone and email numbers that will not take calls or emails promised money refunds that do not transpire i have a claim for over £7450.00 for over four months.this company is a complete joke and should be stopped trading if it is not capable of doing the job

Still fighting to get our £900.00!! shortfall The CAA pd us out a full and final settlement figure on the 12th December £900.00, short on what we pd for our cancelled holiday, we were due to fly out on 24th September 2019 , after providing receipts, original booking invoice, Atol certificate, they decide to come to some bizarre settlement figure. Still chasing this on a weekly basis, absolute joke.

honestly spent 15mins waiting for someone one to answer the phone. Your customer service is worst i've ever experienced.

i'd be embarrassed if i was a director or worked for this company.

What a company. They’re just delaying everything possible, I’ve finally had enough and have all the details I need to take them to small claims court. The way there going they will get shut down. The most pee poor company I have ever had dealings with.
Even spoke to citizen advice bureau who have advised me to do to a no response letter which I have now sent. Honestly can’t wait until all of this is over!!!!!!

You must avoid the company as they are the worst I have ever dealt with, anyone who has not been paid as yet due to Thomas cook closing should make an online claim from small claims court and seek compensation, we are doing this today.
Shocking company and CAA advice line need some serious training.

I would not even give a star if I could.....
Awful company !
Months after this absolute farce the promise of refunds in a acceptable time was a joke by the CAA and to add insult to injury they use the most useless arrogant rude company to deal with peoples misery the CAA should be ashamed !
Original claim 17th October with the original link from the CAA
December 6th claim email out of the blue from protect claims all information sent
January 21st email to say claimed failed no information! yet all information has been sent as requested on the original claim, this email cam with a totally different claim number
A call to them was a waste of time, he didn't even ask for claim reference...just send kept saying send the information but we've already sent it his repetitive reply was yes just send it
and with an email sending all the documents again I asked the question which reference do I use you the answer was
"please yourself" added in the automated header
What professionalism and what a disgrace I hope the CAA do not put their name to these again as I'm afraid with me its tarnished them too

absolute pathetic company, cannot call them, I have sent over 20 emails and only ever had 2 back form them and these were generic emails not answering my question.
I have been paid £250.00 form a balance of £750.00 and was not told my claim was closed until I called the CAA!!!
Unsure why I have not been paid the correct amount all documents including bank statements showing I had withdrew cash to pay Thomas cook(treated like I was the criminal)
Numerous calls to the CAA and emails to protect claims and finally my case has been reopened but still no refund feel like im banging my head against a brick wall
legal action will be taken if this is not sorted out I will not let this lie its not even about the money now its the principle.
Atol Protection isn't worth the paper its written on.

To begin I would like to agree with practically all the reviews regarding CAA handling of the affair shambolic with very poor customer service. I spoke to people at the CAA they couldn’t find claim number another person suggested I phone ABTA as my Booked Trip was a Cricket Tour.The people I spoke to were polite they just didn’t seem to be trained properly.

The first time I heard from Protect Claims was an email sent to me 15/01/2020 saying I needed to send Proof of Booking, Credit Card Statement and sign a declaration saying I didn't’ Use the Flights.

I emailed Proof of Booking and Credit Card Statement explaining I was away and had no access to sign the declaration but just basically Typed it our on the email.

Much to my surprise I received an email 17/01/2020 from them saying my claim had been processed and I would be paid within 3-5 Working Days

I received payment in full £5706 yesterday 21/01/2020 so the actual service I received from Protect Claims would actually have been worth 3.5 out of 5.

The whole overall experience since 07/10/2019 would not be worth that. As I was still paid out approximately 45 days later than first indicated.

However Actual Experience with Protect Claims above Average as it took less than a week from first contact to last until I was paid out.

All the Best to everyone still waiting let’s hope with fewer claims out there you will receive a similar service

Thank you I was beginning to think it was me it's nothing but a sham there is no way you are able to access this company which always makes me think!!!! all the operators are rude I have sent documents twice they say they haven't received I told them there must be something wrong with their email system which they deny!!! surely if you have sent twice then if not received then they do have a big problem with their email system if this organisation is honest why don't they communicate properly I was told I haven't claimed properly by going to the Thomas Cook site 16th October then before Christmas 24th do what we say or you won't be paid out blackmail still no refund can anyone tell me where we can go to report this company?

I only give right path one star because this system wouldn't allow me to give zero stars i am still waiting for my thomas cook refund months past the 60 day deadline also there is zero communication from right path I'm absolutely disgusted with right path . I have received an email from trust pilot with a reply from fight path saying that right path are not dealing with the thomas cook refunds and that it's protect claims but I have looked them up and as protect claims puts it they are a trading style or right path in other words a subsidiary, they share the same head office address etc typical insurance company trying to weasel out of their responsibility

I would not go anywhere near this lot!! The CAA start off by telling you not to entertain any outside bodies in relation to your claim (S) then this lot e mail out of the blue. My claim has been paid but my daughters is yet to be settled, I sent exactly the same information for hers as I did mine yet they're now asking for bank statements for my daughters claim. I didn't have to send them for mine FFS!!!!
The CAA said the claims would be settled by the end of December blah blah blah yet here we are still waiting for our money back. I wouldn't mind if i cancelled the bloody holidays, this lot are crap!!! To round things off nicely too, they have now reset the sixty day nonsense because THEY asked for the bank statements, you could not make it up. Complete bunch of amateurs that tell you on their follow up page that the claim is waiting to be seen by an assessor to decide whether to pay or not, absolutely unbelievable. So if any of you out there are still waiting to be refunded I wouldn't hold your breath.

What a waste of space this company is in regards to paying out my refund thanks to the CAA & Thomas Cook, I've submitted the claim form on 7th oct and has been logged, since then I've heard nothing from anyone, no letters , no phone calls nothing, £3030.00 I'm owed from a holiday I didnt get from Christmas, interest is mounting up on the £735 payed through a credit card , the rest was cash in store, they say 90% of all claims have been payed out, year right .if you call theidiots all you get is it's being looked into, talk about taking the Pee , 60 days they said were now 130 days and still Fk All is being done, and you wonder why I'm upset, it wouldnt take 120 days if it was one of you lot waiting for it ..I would give you no stars if I could your service is rubbish

Ref. Z242100
I have sent several emails to you in utter disbelief and incredulity at you incompetence, you call me a "FAILED ATOL HOLDER". WHAT DOES THIS MEAN???. You have made a payment to me and say that this concludes the matter. OH NO IT DOES NOT!!!
The amount you have paid is not what I have paid and not what I am entitled too. I have spoken to CAA several times and given them the details. not once have YOU asked for any further information regarding my claim, please pay all my deposit back and the extra I HAD TO PAY" TO SECURE MY HOLIDAY as I was told. I am planning to take further action with this should you decline my request. If you have all our money, pay it to us who are claiming and stop collecting interest and taking monies out for yourselves.

Called the CAA to find out that this company have been dealing with our refund from the Thomas Cook collapse. The person in the phone told me that Protect Claims have emailed me and confirmed my email address. I assured them they had not contacted me at all and I didn't even know who they were. I have emailed them, no response, no contact at all since we submitted our claim.

I feel it is now time to take this to our solicitor to sort out and will also be contacting as many news outlets as possible as many other have mentioned. This has to be a scam. I am disgusted at the way this has been handled. We will now see what legal action costs them, not forgetting to add our legal costs and compensation for the nightmare of this mess.

Martin Lewis has now been informed of my struggle with this company Calendar news and sky news are now involved as well as the caa Three companies were involved in the repayments of Thomascook clients and at their ratings some one is making money and not repaying my payments have been pending for a month now prior to all being ok for payments from October solicitor tomorrow for results into next stage for compensation

PLEASE CAN SOMEONE PICK UP THIS MESSAGE?

I have been dealing with my stepfathers refund for his Thomas Cook holiday that was cancelled. After more paperwork was asked for we sent this and an email was received stating that this was all fine and that his refund had been issued to his bank and that it would show after 48 hours. This was on 23rd December and this payment still HAS NOT been received. My Stepfather has major health problems and this whole saga is doing him absolutely no favours at all.

I have replied to the supposed payment email twice now asking what the issue is? Why has this payment not been received?

We are going to give 14 days for this to be resolved or I will assist Mr McCluskey in seeking legal advice. We can prove this payment has not been received and hope there has been a minor mistake that can be corrected with the payment finally being made to Mr McCluskey's bank.

If there is any information you require from Mr McCluskey or need to speak by telephone, please let me know.

We look forward to your response and hope this matter can be resolved as soon as possible as this is a very significant amount of money that Mr McCluskey NEEDS to have returned.

Kindest regards

Damien