Scam!!!!!!! Scam Scam stay away from this company the complains are too long to list right now i would say i wish i had read these review before i purchased an account because i now face the same si... Toon meer
Pro Traders Fund
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Lees wat reviewers zeggen
It’s now October 6, 2025, and my account (never used) has been completely inactive since day one. Every time I try to log in on MT5, it says “invalid account.” I first reported this issue in M... Toon meer
They are allowing customers to buy challenges knowing full well you can't get a payout... The option for profit split and payouts have been gone for almost a year and every time you talk to customer... Toon meer
Honestly, Pro Traders Fund has been amazing. The prices to get funded are super fair, and the whole process felt really smooth and straightforward. What stood out to me most was the customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TRADE OUR FUNDS. Prove Your Skills, Get Up To 3 Million Dollars To Trade. You Keep up to 90% Of Profits, We Cover The Losses. Get Funded TODAY: www.protradersfund.com
Contactgegevens
Kingston, Jamaica
- 17868640122
- support@protradersfund.com
- protradersfund.com
I requested a payout 06/13 which can…
I requested a payout 06/13 which can you believe am yet to receive an update. I was to receive a KYC form i had to reach out for it. Completed it yet to receive an update as they states it takes 24-48 hours to verify which that had passed a long time ago. The worst prop firm on the market. Like i resigned from work depending on this payout as i want to go full on in trading and this is the experience. I'm out of money and don't know if am going to be able to pay my bills as it doesn't seem I'm going to get a payout. I'm in tears right now.
12 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Brittany,
Thank you for taking the time to share your feedback. We understand your frustration and sincerely apologize for the inconvenience you’ve experienced.
At Pro Traders Fund, we are committed to providing the best possible service and ensuring a seamless experience for our clients. We recently partnered with Rise to expedite payouts and are in the process of onboarding all our clients to this new system. While this transition may cause some delays, we are working diligently to speed up the process and appreciate your patience as we work to improve.
Regarding KYC and compliance, we understand that delays can be frustrating. We are actively working to streamline these processes and are committed to reducing any unnecessary wait times. We recognize how important timely payouts and verification are, and we are making every effort to enhance these areas.
We also want to remind you and other clients that referring other traders to Pro Traders Fund can be rewarding. By referring others to purchase any one-step or two-step evaluation funded account challenges, or any instant funded accounts, you can earn up to 20% of the cost instantly. For any further assistance or queries, please contact our customer support team at support@protradersfund.com. We are here to help and respond as quickly as possible.
Your feedback is invaluable in helping us improve, and we genuinely appreciate your input. All the enhancements we’ve made are based on suggestions from our clients, and we are continuously working to upgrade our processes to provide the best user experience.
Thank you for your understanding and patience.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
They are the worse they don't do…
They are the worse they don't do payouts only the 3 person's being highlighted are getting pay out how can you not want to do payouts how can your business grow.
31 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Alex,
Thank you for your feedback. We value all comments, whether positive or negative, as they help us improve our services. However, after reviewing our records, we couldn't find any account associated with your name or any pending payout requests. To facilitate your payout, please submit a payout request through our official channels.
Additionally, we're excited to announce our referral program where each person who signs up and refers other traders to purchase any of our evaluation or funded accounts can earn up to 20% of the item's cost instantly. This program is designed to reward our community and encourage growth together.
For further assistance or queries, please reach out to our customer support team at support@protradersfund.com. We are committed to enhancing our processes continually for the best user experience and rely on feedback from customers like you to drive these improvements.
Best regards,
Karen Stewart
Customer Service & Quality Assurance Team
Pro Traders Fund
Updated Review on the platform
Pro traders fund had a rocky start but they have done their outmost best to improve their system and platform. I love how user friendly there platform is and how straight faword these challenges are, even with the conditions. The payment system has improved significantly moving from waiting time 3 weeks to just 1 week. I have so far received 2 payouts and they were sent without any issues. I believe pro trades fun is a fantastic website for you to start your challenge journey if your a trader.
16 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Roshaun Moncrieffe,
Thank you for your kind words and for sharing your updated experience with Pro Traders Fund. We're thrilled to hear that you find our platform user-friendly and our challenges straightforward. We appreciate your feedback on our improved payment system, which now ensures faster payouts.
At Pro Traders Fund, we are committed to enhancing our services continuously, guided by valuable feedback from traders like you. Your success and satisfaction are our top priorities, and we're delighted to have you on board for your trading journey.
For those interested in exploring our evaluation and funded account challenges, remember that referring other traders can earn you up to 20% of the challenge cost instantly. Feel free to reach out to our dedicated customer support team at support@protradersfund.com for any assistance or queries.
Thank you once again for choosing Pro Traders Fund. We look forward to supporting you further and continuing to improve for an even better user experience.
Best regards,
Karen Stewart
Customer Service & Quality Assurance Team
Pro Traders Fund
Thank you,Protraders fund for selecting me for the $5k giveaway
Thank you,Protraders fund for selecting me in the $5k giveaway competition. I am truly greatful because I have failed three $5k funded account thus far and when I saw this opportunity,I decided to go for it because I strongly believe I have the potential to pass the challenge an receive the highest payout within the company.
I must say you have the highest level of customer service representative on your team.keep up the tremendous work and hats off to the CEO
11 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Tasha,
Thank you for your glowing review and congratulations on being selected for our $5k giveaway competition! We're thrilled to hear about your determination and belief in your trading potential.
At Pro Traders Fund, providing exceptional customer service is at the heart of everything we do, and we're delighted that our team's efforts have made such a positive impact on your experience. We deeply appreciate your recognition of our CEO's leadership and our commitment to continuous improvement.
To all traders reading this, don't miss out on our referral program where each signup and successful referral can earn you up to 20% of the account challenge cost instantly. For more details or assistance, please reach out to our dedicated customer support team at support@protradersfund.com.
We look forward to supporting you on your trading journey and continuing to enhance our services based on your valuable feedback.
Warm regards,
Karen Stewart
Customer Service and Quality Assurance
Pro Traders Fund
No Payout
My experience has been extremely bad. I took the 50k challenge and passed it in the time required. I received the credentials for the live account and made 5k in about a week. The issue came when I requested the profit split online. The button wasn't working so I wrote them and after about 2days ( their average response time to emails) they then sent me a contract and a form. I completed it and submitted with my bank info. It took another week for them to reset before i could finally trade again. The told me 5-7 business days. Almost a month passed with me looking for money in my account yet there was nothing. They eventually wrote me back and said I had written a number on my account incorrectly. I resent the form with another bank which they said they preferred yet another month has passed and i have not seen my payout. I have to believe at this point it is a scam. They didnt even have the decency to at least refund me the money i paid for the challenge. Their practices are illegal and absolutely disgusting.
Rudo
12 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Rudo,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced and understand your frustration. Your concerns are important to us, and we want to address them thoroughly.
We recently partnered with Rise to enhance our payout process and are currently onboarding all our clients. This transition aims to provide faster and more efficient payouts in the long run. We appreciate your patience as we work through this period of adjustment.
Regarding KYC and compliance, these are crucial priorities for us. While we strive to expedite these processes, delays can occasionally occur, which are sometimes beyond our control. We are actively working to improve these timelines.
To address the specific issue you faced, we encourage you to contact our customer support team directly at support@protradersfund.com. We are committed to resolving any outstanding issues as quickly as possible.
Additionally, we would like to remind all our users that we offer a referral program where you can earn up to 20% of the cost of any evaluation funded account challenge or instant funded accounts by referring others to Pro Traders Fund.
We continuously upgrade our processes based on feedback from valued customers like you, so please let us know if you have any suggestions for improvement.
Thank you for your understanding and patience.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
I have been waiting on multiple…
I have been waiting on multiple withdrawals from them and all now...everytime its the same bullshxt...these people are some back of time people and talking about running prop firms its more like take our money and go spend it...yall need to do better...i advise everyone find a different prop firm because if you are not willing to wait a month or 2 for your payout then you wont get it...find a different prop firm ppl
7 februari 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear [GHOST],
Thank you for taking the time to share your concerns. We understand that waiting for withdrawals can be frustrating, and we want to address the issues you've mentioned.
We are indeed a growing business, and we've been working diligently to improve our services and processes. Recently, we partnered with Rise to expedite payouts, and while we're in the onboarding phase with all our clients, we anticipate that this new partnership will significantly speed up the process in the near future. We appreciate your patience as we work through this transition.
Regarding KYC and compliance, we recognize that these processes can sometimes experience delays. Please know that we are actively working to streamline and enhance these procedures to serve you better.
We also want to highlight our referral program: when you refer other traders to purchase any one-step or two-step evaluation funded account challenge or any instant funded accounts, you can earn up to 20% of the cost instantly. For any additional assistance or queries, please reach out to our customer support team via email at support@protradersfund.com. Our team is here to help and ensure a smooth experience.
Your feedback is invaluable to us as we continuously upgrade our processes to provide the best possible user experience. We encourage all our clients to share their suggestions so we can continue to improve and meet your expectations.
Thank you for your understanding and continued support.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
I’ve processed multiple payouts to my…
I’ve processed multiple payouts to my bank and not one has been recieved. I’ve emailed multiple times and no one gets back to me. until this gets resolved I would advise everyone not to purchase with this company. I will also be going out my way to warn others if this isn’t resolved.
10 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Hi Joshua,
Thank you for your feedback. We're sorry to hear about the challenges you've encountered with your payouts. We understand the importance of timely processing and want to address your concerns.
We recently partnered with Rise to enhance our payout processing speed and efficiency. As we onboard all our clients onto this new system, there may be some temporary delays. We are working diligently to expedite this process and appreciate your patience as we transition.
Regarding your concerns about communication, we apologize for any inconvenience. Our team is committed to providing the best support possible. For any immediate assistance, please reach out to us directly at support@protradersfund.com, and we'll ensure your issues are addressed promptly.
Additionally, KYC and compliance are top priorities for us, but these processes can occasionally experience delays beyond our control. Rest assured, we are actively working to streamline these procedures as well.
We encourage you to share your feedback with us so we can continue to improve our services. Your insights are invaluable and help us make necessary enhancements.
For those considering joining Pro Traders Fund, we offer a referral program where you can earn up to 20% of the cost of any evaluation funded account challenge or instant funded accounts by referring other traders.
Thank you for your understanding and for being a part of our community. We look forward to resolving this issue and providing you with a better experience.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Account Breach Sabotage Trap & Scam
Traders should be aware of Pro Trader Fund!
I'm saying this as I'm still on an active 10,000$ live account, Ever since I started I've been experiencing more of technical issues which put me in a great risk of loosing my account despite of trading with discipline.
Just to keep you sure! I never breach any clause of their trading rules I'll never do, but. I'm advising my fellow traders especially beginners never fall in to this trap of buying Pro Trader funds account, reason behind is Pro Trader Funds create environment for purposely to fail a trader.. & be aware especially when you get to phase 3 stage you'll see a sudden drop of Margin Level which will make you loose your account by "Margin Call Alert"
I've been talking to the customer support since, by email & live chart with proof they all admitted that this was technical issue that need to be solved, till lately today Sunday night, they've sent me and email after asking them about the progress of the issue just to tell me they have limit the lot size of my 10k to 0.1.
If I was not to ask today I'd be allegedly breached the rules. I'm gonna post further explanation with proof of our chats, email screenshots through my TikTok & Twitter page explaining why you shouldn't go fo this prop farm.
Guys Honestly Don't fall in to this trap!
10 juni 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Shah Abdallah,
Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to address your concerns.
After thoroughly reviewing your email and chat threads, i have verified that all three accounts you mentioned were indeed breached (39922 to 39925). Our records indicate that our team advised you of this situation and recommended that you practice proper risk management going forward. It’s important to ensure that all trading activities adhere to risk management principles to avoid potential breaches.
We strive to provide the best possible trading environment and are continuously working to upgrade our processes based on customer feedback. We regret any inconvenience you experienced and want to assure you that our team is dedicated to resolving technical issues promptly.
For any additional help or queries, please do not hesitate to contact our customer support team via email at support@protradersfund.com. Our team is available to assist you and provide the support you need.
We also want to remind all our users that by referring others to purchase any one-step or two-step evaluation funded account challenge or any instant funded accounts, you can earn up to 20% of the cost of the item instantly.
Your feedback is invaluable in helping us improve, and we encourage all our customers to share their suggestions. Thank you for your understanding, and we wish you continued success in your trading journey.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
I finally received my payout after a…
I finally received my payout after a frustrating and drawn-out experience that I never want to go through again. The payout process caused too many headaches.
Much more work to be done. Probably in a few months it'll get better but until then ill give it a 3star
28 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Djaxn,
Thank you for taking the time to share your experience with Pro Traders Fund. We appreciate your feedback and are glad to hear that you have received your payout. We sincerely apologize for any frustration and inconvenience caused during the payout process.
At Pro Traders Fund, we are committed to providing the best possible service to our clients. We understand that delays can be frustrating and we are continually working on improving our processes to ensure a smoother and more efficient experience for all our users.
If there are delays in receiving payouts, it is often due to compliance checks or external factors such as banking procedures in different countries. We recommend contacting your bank to file a search case if the payment has not arrived within the expected timeframe.
We also want to remind our valued clients about our referral program. When you sign up and refer other traders to purchase any of our evaluation funded account challenges or instant funded accounts, you can earn up to 20% of the cost of the item instantly. For any additional help or queries, please contact our customer support team via email at support@protradersfund.com, and our team will be happy to assist you.
We are always striving to improve and your feedback is crucial in helping us achieve that. Many of the features we have implemented are a direct result of suggestions from our users. Please continue to share your thoughts with us so we can continue to enhance our services.
Thank you for choosing Pro Traders Fund. We look forward to serving you better in the future.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
PLEASE PLEASE STAY AWAY
PLEASE PLEASE STAY AWAY, DECIDED TO TRY THEM OUT BECUASE IM CARIBBEAN AND ITS A WASTE OF TIME, CUSTOMER SERVICE IS ON POINT IN ASNWERING QUESTIONS BUT WHEN ITS TECNICAL ISSUES YOU WOULDNT HEAR FROM THEM, I REQUESTED A PAYOUT AND TO DATE ITS BEEN 9 DAYS WITHOUT ANY RESPONSE FROM THEM, NO REFUND CERTIFICATE NOTHING, EVEN ON YOUR REFUND FOR THE CHALLENGE THEY STILL TAKE 10%. MY ACCOUNT WAS BREACH DUE TO DAILY LOSS LIMIT BUT I SEND THEM SCREENS-SHOT OF MY TRADES STATING THAT EVEN IF ALL SL WAS HIT IT WOULDNT AMOUNT TO THE DAILY LOSS LIMIT, NEWS OR NO NEWS, MT5 GLITCHES AS WELL, I WAS IN NCAD TRADE AND THE MARKET KEEPS SLAPPING MY SL WITHOUT IT CLOSING THEN IT WENT STRAIGHT THOUGH AND PRICE WAS BEHIND MY SL, I HV PROOF OF THAT WHICH WAS SENT TO THEM AS WELL BACKING MY CASE ABOUT MY ISSUES. IMO ONCE YOU BUY UR CHALLENGE YOURE LEFT OUT IN THE COLD. DISCORD IS WASTE CAUSE NOBODY SPEAKS THERE AND THE OWNERS ARE NOT EVEN ON IT. WITH THAT BEING SAID. STAY AWAY FROM THIS PROPFIRM, IM GRENADIAN AND I THOUGHT GOING WITH A PROPFIRM OWNED BY A CARIBBEN GUY WOULD CHANGE THE GAME BUT IT DIDNT, I ALSO BELIEVE THE REVIEWS ARE FAKE AND THE PPL PUSHING THIS FIRM ARE PAID MARKETERS. I OPEN 7 TICKETS WITH THEM AND TO DATE NOT ONE HAVE BEEN ANSWERED, ALWAYS ITS UNDER REVIEW AND SOMEONE WILL LOOK INTO IT. STAY AWAY.
UPDATE. FUNNY THEY RESPOND SAYING THE SAME SCRIPTED LINE AS I MENTION. YOU GUYS NEVER REACHED OUT TO ME. NOT ONCE. IM NOT DENYING MY BREACH. AS I STATED MY SL AMOUNT WASNT EQUIVALENT TO MY DAILY DD AMOUNT AND I ASKED YOU GUYS TO QUERY THAT. SECONDLY QUIT WITH THE STUPID RESPONSE CAUSE YOU DEFINITELY KNOW YOU DIDNT REACH OUT TO ME.
Update: 4.7.2024. Conversations was held with the firm and i and they said they sent the payment but to date i have not received anything. Going on a month and some days now.
24 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Marcus,
Thank you for sharing your concerns. We take all feedback seriously, including yours, and we appreciate the opportunity to address them.
After conducting a thorough investigation into your account, we found that there was indeed a breach in your account due to exceeding the daily loss limit. As you rightly pointed out, the difference between your opening balance and equity balance exceeded the maximum daily drawdown allowed. Our support team has also reached out to you regarding this matter.
Regarding your payout request, we apologize for any delay you may have experienced. We assure you that our team is diligently reviewing your request, and you will receive an update via email once the review process is complete. Please note that external factors such as delays from certain countries or banks may affect payment processing times.
In response to your concerns about our communication channels, we are committed to improving our responsiveness and ensuring that all customer queries are addressed in a timely manner. We encourage you to reach out to our customer support team via email at support@protradersfund.com for any further assistance you may require.
Lastly, we value transparency and integrity in all our operations. We assure you that our reviews are genuine, and we do not engage in paid marketing tactics. Our priority is to provide a reliable and supportive trading environment for all our clients.
Once again, we apologize for any inconvenience you may have experienced, and we appreciate your patience and understanding as we work to resolve your concerns.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
My account unfairly breached because there systems was down
My account was suspended for breaching the daily DD when I never even came close to it. I realised that my daily drawdown was not reset from the previous day and they did nothing about it. my account then breached from a daily draw down of less then 800. Every time I message support they offer the same BS response saying they will get back in contact in 24-48 hours with no response and I have done this on 2 separate occasions and my issue is still not resolved till this day and the issue happened on the 17th of may. and when you show them proof via the dashboard vs MT5 history, they ask you to send your contact information so that the "technical team" can look into it then nothing ever happens after that. It's sad that you try to support your local people and get screwed over. I will be spreading the word on all platforms to let people know what I have gone through
17 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Seun,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced. Our goal at Pro Traders Fund is to ensure every trader has a seamless and satisfactory experience, and we regret that we did not meet your expectations on this occasion.
Upon reviewing your account, I can confirm that the issue regarding the daily drawdown was resolved at 10:16 AM on May 17, 2024. We kindly ask you to log into your MT5 account to verify that everything is now in order.
We value transparency and would like to clarify a few points for those reading your review. At Pro Traders Fund, we are committed to continuously improving our platform and services based on customer feedback. Every feature we implement is designed to enhance the user experience, thanks to the valuable suggestions from our community.
For any traders who are considering joining us, we offer a referral program where you can earn up to 20% of the cost of any one-step, two-step evaluation, or instant funded accounts by referring others. This is our way of appreciating your support and helping you benefit from your network.
If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team at support@protradersfund.com. Our team is dedicated to resolving any issues promptly and efficiently.
We truly appreciate your patience and understanding as we work to provide the best possible trading environment. Your feedback is crucial to us, and we are always striving to improve our services based on customer input.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Scam likely
My account was suspended for breaching the daily DD when I never even came close to it. This happened to me twice. Every time I message support they offer the same BS response and when you show them proof via the dashboard vs MT5 history, they ask you to send your contact information so that the "technical team" can look into it then nothing ever happens after that. I have sent numerous emails to their support and never got an answer. I also messaged the owner Pajamabillionaire on IG and he tells you to message the same "support" that does nothing and never responds. It's sad that you try to support your local people and get screwed over. I'm done with this firm and will spread the word on all platforms to keep people from buying.
26 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Brian,
Thank you for taking the time to share your experience. My name is Karen Stewart, and I am part of the Customer Service and Quality Assurance team at Pro Traders Fund. I’m truly sorry to hear about your recent experience with our platform and services.
Firstly, I want to address the issue of your account being breached. If our technical team informed you that your account was breached, it was thoroughly investigated and verified. We take these matters very seriously to ensure the integrity and security of all our traders' accounts. I understand your frustration and sincerely apologize for any inconvenience this may have caused.
Regarding your attempts to reach out to our support team, I’m unable to locate any records of your reported issue through our official support channels. We encourage our customers to utilize our support email at support@protradersfund.com, as our affiliates are not equipped to handle technical issues.
To those reading this review, we are committed to providing the best possible service and continually improving based on customer feedback. We invite all our customers to sign up and refer other traders to our evaluation and funded account challenges, with the opportunity to earn up to 20% of the cost of the item instantly. For any additional help or queries, please contact our customer support team via email at support@protradersfund.com. Our team is dedicated to assisting you promptly.
At Pro Traders Fund, we are always working to upgrade our processes for an optimal user experience. We value your feedback and encourage you to let us know how we can continue to improve.
Thank you for your understanding and patience.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Great customer service
21 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Hi Kelvin,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. At Pro Traders Fund, we strive to provide the best possible support and trading environment for all our clients, and it's rewarding to know that our efforts are making a difference.
For those reading this, remember that by signing up and referring other traders to purchase any of our one-step or two-step evaluation funded account challenges or instant funded accounts, you can earn up to 20% of the cost of the item instantly! If you have any questions or need further assistance, our dedicated customer support team is available via email at support@protradersfund.com. We're here to help!
We continually upgrade our processes to enhance your experience, and your feedback plays a crucial role in this. Please don’t hesitate to share your suggestions with us, as they drive the improvements we implement.
Thank you once again for your support!
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Great experience so far
I love the timely and informative response, I've reached out multiple times and the response is second to none, now i think I have enough information to proceed. Thanks alot
5 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Dale,
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Pro Traders Fund. Our team takes great pride in providing timely and informative responses to ensure that all our traders have the best possible support and information they need to succeed.
We are glad that our customer service has met your expectations and that you now feel confident to proceed. Your satisfaction is our top priority, and it’s incredibly rewarding to know that our efforts are appreciated.
To everyone reading this, we have an exciting opportunity for you! When you sign up and refer other traders to purchase any of our One-Step, Two-Step Evaluation Funded Account Challenges, or any Instant Funded Accounts, you will earn up to 20% of the cost of the item instantly. It’s a great way to benefit even more from being part of the Pro Traders Fund community.
If you have any further questions or need additional assistance, please do not hesitate to reach out to our customer support team via email at support@protradersfund.com. We are always here to help and ensure you have the best trading experience.
We continuously strive to improve our platform and services based on feedback from our users. Your insights and suggestions are invaluable to us, and we encourage you to share any thoughts you have. Many of our current features have been implemented thanks to the feedback we’ve received from traders like you.
Thank you once again for your kind words, Dale. We look forward to supporting you on your trading journey!
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
I had so many unanswered questions…
I had so many unanswered questions which a live person answered for me in a chat session. Vivien patiently spent perhaps an hour with me. She understood and provided the answers in a very easy to follow response. I am brand new to Prop firms and love the opportunity that Pro Traders has before me. Also thanks to GodLove University for directing me to this challenge. .... Michael C from Michigan
5 mei 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Michael,
Thank you so much for taking the time to share your positive experience with Pro Traders Fund! We are thrilled to hear that our team member Vivien was able to assist you so thoroughly and patiently. We pride ourselves on providing top-notch customer service, and it's wonderful to know that we could make your introduction to the world of prop trading a smooth and informative one.
We are equally delighted to learn about your satisfaction with the opportunities Pro Traders Fund offers. It's our goal to support traders like you at every step of your journey, and we appreciate your trust in our platform.
Additionally, we'd like to remind everyone reading your review that Pro Traders Fund offers a fantastic referral program. When you sign up and refer other traders to purchase any of our One Step, Two Step Evaluation Funded Account Challenges, or any Instant Funded Accounts, you can earn up to 20% of the cost of the item instantly. For any further assistance or queries, please don't hesitate to reach out to our customer support team at support@protradersfund.com. Our team is always ready to help.
We're constantly working on upgrading our processes to provide the best user experience possible. We highly value the feedback from our community, as it helps us implement features that truly meet your needs. Please keep sharing your thoughts and suggestions with us.
Thank you once again, Michael, for your kind words. We wish you continued success in your trading journey!
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
The Best Prop Firm
Antwoord van Pro Traders Fund
Dear Leonard,
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with Pro Traders Fund. Your positive feedback is greatly appreciated and motivates us to continue delivering top-notch services to our valued traders.
At Pro Traders Fund, we pride ourselves on being the best proprietary trading firm, and it’s reviews like yours that reinforce our commitment to excellence. We constantly strive to improve our platform and services based on customer feedback, ensuring the best user experience for all our traders.
To everyone reading the comments, we have an exciting offer for you! Sign up today and refer other traders to purchase any of our evaluation or instant funded accounts, and you can earn up to 20% of the cost of the item instantly. It's a fantastic opportunity to benefit while helping others join our trading community.
If you need any assistance or have further queries, please do not hesitate to contact our customer support team at support@protradersfund.com. Our dedicated team is always ready to help you.
Thank you once again, Leonard, for your positive review. We look forward to your continued success with Pro Traders Fund!
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Not what I thought it was
Hey guys, so I tried to withdraw 100% of my profits today (roughly $8k USD). I received no notification or warning that this would fail the account (I should have known better because the reviews here are a bit... lack luster). I also did not get to choose the bank account this money would go into. I have emailed the firm and will keep everyone updated here. If I receive my profit split I will bump this up to a 5 Star rating....
Update: (4/30) received a call on WhatsApp from a customer service representative, she was very helpful and stated the account has not be breached and reset the the trading restrictions that the withdrawl imposed. She advised that the withdrawal will be processed by the end of the week. I will maintain 3 stars for now, if I receive the withdrawal I will repost here. So far I am happy with their service.
May 2; at the very least I have worked with more responsive firms. I think that this firm will likely not pay out the nearly $8000 USD I tried to withdraw and also I do not expect that I will get my funded account back. There has been some communication but I was told 3 days ago I would receive an email to confirm my payout information and I haven't even received that. Boys, it might be better to look for another firm. Downgrading to 2 stars (with hope that I will see some progress on these issues).
May 2 2024 - still nothing, I will adjust my review rating upwards if I see progress but for now guys, I recommend staying away from this company... Best of luck in you're trading. 1 star.
May 16 2024 - straight up ghosted me. No payout, no contact, just dead. There are real firms out there that will pay you for your trading. This is not one of them.
May 22 - they did infact reinstate the account. Still no withdraw has been processed.
27 april 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Nate C.,
Thank you for taking the time to share your experience with Pro Traders Fund. We sincerely apologize for the inconvenience and frustration you've encountered during your withdrawal process. Our goal is to provide the best possible service to all our clients, and we regret that we have fallen short in this instance.
Firstly, regarding your account being flagged for breach due to the withdrawal attempt, we acknowledge that there was a misunderstanding. Our system automatically flags accounts when a withdrawal request is made for 100% of the profits, as a risk management measure. We are pleased to confirm that your account status has been reinstated, and any restrictions imposed by the withdrawal attempt have been lifted.
We understand the importance of timely payments and clear communication. While we strive to process withdrawals promptly, there can be delays due to external factors, such as international banking processes and country-specific regulations. We recommend contacting your bank to initiate a search case if the payment does not arrive within the expected timeframe.
Additionally, our customer support team is always here to assist you. Please do not hesitate to reach out to us at support@protradersfund.com for any further queries or concerns. We are committed to resolving this issue to your satisfaction and ensuring you receive your withdrawal as promptly as possible.
For anyone reading this, we value your feedback and continually work to enhance our platform based on your suggestions. We also encourage new users to take advantage of our referral program, where you can earn up to 20% of the cost of any funded account challenge purchased by referred traders.
We are dedicated to improving our services and processes to provide a superior user experience. We appreciate your patience and hope to regain your trust. Once your withdrawal is processed, we look forward to seeing your updated review and are confident we can meet your expectations moving forward.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Professional response time and…
Professional response time and excellent service provided
24 april 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Scott,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our platform and services. At Pro Traders Fund, we strive to provide exceptional customer service and efficient response times, so it's incredibly rewarding to receive such feedback from our valued traders.
We are committed to continuously enhancing our processes and services to ensure the best possible experience for all our users. Your feedback is invaluable to us, and we encourage all our customers to share their thoughts and suggestions. Many of the features you enjoy today were implemented based on the suggestions we received from our community.
We'd also like to remind everyone that Pro Traders Fund offers a fantastic referral program. When you sign up and refer other traders to purchase any One Step, Two Step Evaluation Funded Account Challenge, or any Instant Funded Accounts, you can earn up to 20% of the cost of the item instantly. It's our way of saying thank you for spreading the word about our services.
Should you or anyone else have any questions or need further assistance, our customer support team is always here to help. Please don't hesitate to reach out to us at support@protradersfund.com.
Thank you once again for your kind words and your support. We look forward to continuing to serve you and helping you achieve your trading goals.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
www.protradersfund.com
Company without a trading licence
I have completed a challenge with 2 phases of 100 000 USD. I have been waiting for my payout for more than a month. At this moment the account has 121 502,90 USD. The profit is 90% plus the deposit for the challenge.
Several times I have contacted the support via the dashboard but so far I have only received empty promises. Recently the robot has been blocked on my dashboard!!!!
I have received all the proofs, mails and even confirmation from the support that I have fulfilled all the requirements. I have also contacted the staff via other platforms, but they have always redirected me.
There are only two options:
- Either all employees who work in this company have no idea how these processes work.
Or, of course, this is what I tend to think:
- This company works without an official licence and provides challenges that cannot be withdrawn from the funded account.
*I was also informed that the terms and conditions state that they do not provide any information about the team members responsible for payouts.
In my opinion, this company does not have an official licence to carry out activities like this.
22 april 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Linda Svobodova,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced regarding your payout from the challenge you completed with us.
First and foremost, we would like to clarify that Pro Traders Fund operates with full compliance and adherence to all necessary trading regulations. We assure you that our platform is fully licensed and regulated, and we take pride in maintaining the highest standards of professionalism and transparency in all aspects of our operations.
Regarding your specific issue with the payout delay, we understand the frustration this has caused you. Our team has thoroughly reviewed your account and the associated transactions. We have identified some delays in the payout process, which we are actively working to resolve. We appreciate your patience and understanding as we address this matter promptly.
Furthermore, we would like to clarify that our profit split percentage does not stand at 90%. The profit split is determined based on various factors, including the withdrawal amount and the specific terms of the challenge you completed. Each trade placed on our platform undergoes meticulous review to ensure compliance and prevent any manipulation by bots or unauthorized parties.
We regret any miscommunication or inconvenience you may have encountered while attempting to contact our support team. Rest assured, we are committed to providing timely and effective assistance to all our users. We encourage you to reach out to our dedicated customer support team at support@protradersfund.com for further assistance with your payout and any other queries you may have.
Additionally, we would like to express our gratitude for your feedback. We continuously strive to enhance our platform and user experience based on valuable input from our customers. Your suggestions are invaluable to us, and we are constantly evolving our processes to deliver the best possible service.
Lastly, we would like to inform you and our valued users that we offer a referral program where individuals can earn up to 20% of the cost of any purchased evaluation funded account challenge or instant funded account by referring other traders. We believe this program adds value to our community and encourages collaboration among traders.
Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding and cooperation as we work to resolve this matter promptly. Thank you for your continued support of Pro Traders Fund.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
Base on my study and pass experiences
Base on my study and pass experience with others firm..Pro Traders Fund is legit and their trading rules are fine...I will take my challange at these firm..soonest...Thanks PTF...
20 april 2024
Review zonder uitnodiging
Antwoord van Pro Traders Fund
Dear Amir Kasmon,
Thank you so much for taking the time to share your positive experience with Pro Traders Fund. We are thrilled to hear that you find our platform and trading rules to be satisfactory. Your kind words reinforce our commitment to providing the best services to our valued traders.
We are dedicated to continuously improving our processes to ensure a superior user experience. Your feedback and that of our other users play a crucial role in helping us enhance our offerings. We encourage you and everyone reading this to continue sharing your thoughts and suggestions with us.
Additionally, we are excited to inform you about our referral program. When you sign up and refer other traders to purchase any of our evaluation funded account challenges or instant funded accounts, you will earn up to 20% of the cost of the item instantly. This is our way of showing appreciation for your support and helping us grow our community.
Should you have any questions or need further assistance, please do not hesitate to reach out to our customer support team at support@protradersfund.com. Our team is always ready to assist you.
Thank you once again for your positive review and for choosing Pro Traders Fund. We look forward to your continued success and to serving you in the future.
Best regards,
Karen Stewart
Customer Service and Quality Assurance Team
Pro Traders Fund
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