Prsnt Reviews 

301
•
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After winning a gift with a code on O2 which didn’t work, I contacted Prsnt and immediately got a response from Dan who investigated the issue and it was resolved with my voucher reinstated. Many tha... Toon meer

Beoordeeld met 5 van de 5 sterren

I won a prize on O2 however wasn’t working on the PRSNT app contacted customer service and they asked my to forward winning e mail. Dan sorted it out and I was able to redeem my M&S prize.

Beoordeeld met 1 van de 5 sterren

Following Dragon’s Den I downloaded the app, but was unable to use it until I had redeemed a ‘free’ gift code which was at first impossible to find. I lost patience with the app because all I wanted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

301 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,2

Alle reviews

(301)

125 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 4 van de 5 sterren

Prsnt Review

The idea and thought process is lovely!!
However, the process of receiving gifts and updating Apps etc was longer winded and slightly more confusing than we had initially anticipated for!
It worked in the end though and we got some lovely flowers!!

22 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Absolute con daughter bought me some…

Absolute con daughter bought me some flowers from Waitrose I live in West Yorkshire only Waitrose on m62 at service station travelled all the way there to be told sorry we are a franchise can’t redeem your voucher here. Very misleading won’t be using this again

17 mei 2025
Review zonder uitnodiging
Logo Prsnt

Antwoord van Prsnt

Hi there, thank you for your feedback, and we're sorry to hear you weren’t able to redeem the gift where you expected.

Just to clarify — the gift was successfully delivered by your daughter using our app, and the technology worked exactly as it should: she selected a Waitrose & Partners eGift card, and it was sent to you instantly.

That eGift can be used both online at Waitrose.com and in most Waitrose stores. Unfortunately, motorway service stations are often franchises, which means they don’t always accept standard Waitrose vouchers — something outside our control.

We understand it’s disappointing if the location wasn’t convenient, but the gift was valid and redeemable — just not at that particular branch. If you’d like help using it online instead, just get in touch with us at info@prsnt.co.uk, and we’ll be happy to guide you through it.

All the best,
The Prsnt Team

Beoordeeld met 1 van de 5 sterren

Coercive way to build a business.

I also had an offer with O2 priority. I think it needs to be clearer for people that the recipient also has to download the prsnt app to receive their gift, which in my opinion, feels a bit coercive in itself. My Mum's phone wouldn't let her access the app and when I reported this, I did initially get a response from prsnt but it's been over a week now and no further response or information so it looks like I've lost my money from trying to do a good deed. Would not recommend. Lots of hassle which is not what people need in this day and age.

13 mei 2025
Review zonder uitnodiging
Logo Prsnt

Antwoord van Prsnt

Hi there,

Thanks for your review — though we’re sorry to hear the experience didn’t land as intended.

Just to clear things up: the O2 Priority offer does state (before any payment is made) that the gift is a digital Waitrose eGift card, which can be used online or in-store to buy any flowers the recipient chooses. It also clearly mentions that the recipient will need to download the Prsnt app to open and use their gift — this is how we securely deliver all gifts sent via our platform.

We understand not everyone reads every detail, but everything is outlined both on the offer page and in our T&Cs. We’re sorry your mum’s phone didn’t support the app — older devices can occasionally run into issues, and we do try to help where possible.

We built Prsnt to make gifting thoughtful and flexible, not frustrating — and we’ll always listen to feedback, even if we think some of it might come from a bit of a misunderstanding.

Best regards,
Team Prsnt

Beoordeeld met 1 van de 5 sterren

Won 02 £5 for flowers and free flowers…

Won 02 £5 for flowers and free flowers for me. Dont bother it doesn't work. A waste of a £5. Tried to contact them via live chat, didn't answer query. They emailed me i responded but they never responded to my email. Contacted 02 as thought it might be scam, they asked for code god knows where I find that

14 mei 2025
Review zonder uitnodiging
Logo Prsnt

Antwoord van Prsnt

Hi there,

Thanks for your feedback and we're sorry you’ve had a confusing experience.

Just to clarify, this offer with O2 Priority is completely legitimate – you send a £5 bunch of flowers to someone, and as a thank you, you get a second one for yourself, all through the Prsnt app. The code to redeem your gift was included in the original email you received from O2 – it’s usually right in the body of the message and easy to copy over.

We haven’t seen a reply from you to our last email – apologies if that was missed – but we’re more than happy to help you get this sorted. Just forward the original O2 email (with the code) to info@prsnt.co.uk and we’ll walk you through the steps.

It’s a lovely offer when it’s used as intended, and we’d love to make sure you don’t miss out 🌸

The Prsnt Team

Beoordeeld met 2 van de 5 sterren

A little misleading

A little misleading. Nice concept overall. Probably a cheap way to gather more of our data but some offers might be worth it.

15 mei 2025
Review zonder uitnodiging
Logo Prsnt

Antwoord van Prsnt

Hi there – thanks for the feedback. We totally get the caution around data these days. Just to clarify, Prsnt is all about thoughtful, instant gifting – not data harvesting. We only ask for what’s needed to deliver your gift properly, and we never sell user data. We're always trying to make the offers worthwhile and your feedback helps us improve. Appreciate you giving it a go 💛

Beoordeeld met 4 van de 5 sterren

Good if you and the recipient understand the concept

I have used this app recently one of my friends loves it and recommended it aswell as O2 priority offer. I think the wording of how you gift can be misleading but once you understand the concept and are happy to send that way then it's great if the recipient also understands how it works

8 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Recommend

Downloaded following receipt of an O2 priority offer. Simple to use the app and redeem the voucher with the retailer. Would recommend but the recipient on this occasion thought the email was spam and deleted!

9 mei 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

So I love the concept of the app and…

So I love the concept of the app and through O2 I was lucky enough to be able to gift a present and receive one (a free ‘bunch of flowers’) but isn’t clear exactly what was to be sent to my friend.
I received a voucher for Waitrose to get myself some flowers- great but there’s not many Waitrose in the north of England…
Also, did she get an actual bunch in the post as I thought she would… or did she get a voucher to ‘get her own’ present…. I’m still not sure what I sent as the iOS app isn’t very clear or very good.

The process of buying is clunky with lots of information asked for and seemingly mandatory sections like a video intro that I didn’t want to use.

Would rate 5* if the ordering process was slicker and clearer to a first time user

13 mei 2025
Review zonder uitnodiging
Logo Prsnt

Antwoord van Prsnt

Hi – thanks so much for the thoughtful review, and we’re really glad you love the concept! Just to clarify: both you and your friend received digital vouchers to pick up flowers from Waitrose (nothing posted). We know it can be a bit unclear the first time around, especially if you're expecting a physical delivery — that's on us, and we’re working on making the journey smoother and clearer.

You’re right about the intro video too – it’s optional, but we can see how it might feel mandatory. We’re already working on improvements to the iOS app experience, and your feedback really helps us prioritise what matters most. Thank you again for giving Prsnt a try 🌸

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