After winning a gift with a code on O2 which didn’t work, I contacted Prsnt and immediately got a response from Dan who investigated the issue and it was resolved with my voucher reinstated. Many tha... Toon meer
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Lees wat reviewers zeggen
I won a prize on O2 however wasn’t working on the PRSNT app contacted customer service and they asked my to forward winning e mail. Dan sorted it out and I was able to redeem my M&S prize.
Following Dragon’s Den I downloaded the app, but was unable to use it until I had redeemed a ‘free’ gift code which was at first impossible to find. I lost patience with the app because all I wanted... Toon meer
Bedrijf heeft geantwoord
I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk
Contactgegevens
103a Keymer Road, Keymer, BN6 8QL, Hassocks, Verenigd Koninkrijk
- info@prsnt.co.uk
- prsnt.co.uk
4,2
Goed
301 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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After winning a gift with a code on O2…
After winning a gift with a code on O2 which didn’t work, I contacted Prsnt and immediately got a response from Dan who investigated the issue and it was resolved with my voucher reinstated.
Many thanks!
11 september 2026
Review zonder uitnodiging
Service great punctual solution to…
Service great punctual solution to problem staff so friendly. Highly recommend this firm
5 oktober 2026
Review zonder uitnodiging
Prize not valid
I won a prize on O2 however wasn’t working on the PRSNT app contacted customer service and they asked my to forward winning e mail. Dan sorted it out and I was able to redeem my M&S prize.
2 oktober 2026
Review zonder uitnodiging
dan Hamilton was so amazing with his…
dan Hamilton was so amazing with his quick response.
25 september 2026
Review zonder uitnodiging
Very quick response and resolved my…
Very quick response and resolved my query in no time
25 september 2026
Review zonder uitnodiging
Helpful staff but a problematic…
Helpful staff but a problematic voucher’s replacement arrived too late to be used.
26 september 2026
Review zonder uitnodiging
Dan sorted issue with book token…
Dan sorted issue with book token quickly and efficiently. Very happy.
25 september 2026
Review zonder uitnodiging
O2 voucher not working.
I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the problem. Dan was very helpful.
25 september 2026
Review zonder uitnodiging
Fast response time and very helpful
Fast response time and very helpful assistance from Dan who resolved my issue. Great customer service.
23 september 2026
Review zonder uitnodiging
Problem with an O2 Priority Code
I had a problem with an O2 Priority redemption code and Dan did a great job resolving the problem quickly. Great customer service.
12 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Becky,
We really appreciate you taking the time to share your experience.
Thank you so much for your wonderful review! We’re delighted to hear that Dan was able to resolve your O2 Priority redemption issue quickly and provide you with great customer service. 💙
Warmest regards,
The Prsnt Team
Winnie was great with supporting my…
Winnie was great with supporting my claim.
14 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Dee,
We really appreciate you taking the time to share your experience.
Thank you so much for your lovely review! We’re delighted to hear that Winnie was able to provide support with your claim.
Your kind words mean a lot to us! 💙
Warmest regards,
The Prsnt Team
Amazing customer service team
Amazing customer service team! So helpful and responsive. And the app is a great idea.
14 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Paula,
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us, and we’re so glad you’re enjoying the Prsnt app too! 💙😊
Warmest regards,
The Prsnt Team
Super efficient and helpful couldn’t…
Super efficient and helpful couldn’t recommend more and sorted my issue incredibly quickly. Thank you so much.
11 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Annabelle,
We really appreciate you taking the time to share your experience. 💙
Thank you so much for your wonderful review! We’re delighted to hear that we could resolve your issue quickly and provide the support you needed. Your kind words and recommendation truly mean a lot to us! 😊
Warmest regards,
The Prsnt Team
Link not working
Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting them by email, the issue was successfully resolved by Dan in a very quick manner. Well done.
11 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi there,
Thank you so much for taking the time to share your experience! We’re sorry the voucher link initially caused some frustration, but we’re delighted that Dan was able to resolve the issue quickly for you.
Your kind words are greatly appreciated and we’re so glad we could get everything sorted! 💙😊
Warmest regards,
The Prsnt Team
I had a gift voucher problem and within…
I had a gift voucher problem and within 28 hours the issue was resolved by Prsnt team. I am impressed by the speed and efficiency shown by the team in resolving a minor issue. I appreciate the attention given to my problem and the quick response time. Would use this app for any presents to be sent to friends and family for sure.
Thanks team
10 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Kanan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team was able to resolve your voucher issue quickly and efficiently.
We really appreciate your kind words and are especially pleased to know that you’d choose Prsnt again when sending gifts to your friends and family. Your feedback means a lot to our team and motivates us to continue providing the best possible customer experience. 💙
Warmest regards,
The Prsnt Team
Sorted out my problem efficiently and…
Sorted out my problem efficiently and was polite
9 september 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Sophie,
Thank you for taking the time to share your experience with us.
We truly appreciate your kind review! We’re really pleased to hear that we were able to sort out your issue efficiently and that you found our team polite and helpful.💙
Warmest regards,
The Prsnt Team
Had a ai promotion saying my mother had…
Had a ai promotion saying my mother had sent me a gift. Amazing she rose from the grave to send me a gift via a platform I know she didnt use. I have since sent a information deletion request.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Su,
We’re truly sorry for the distress and upset caused by our message. We completely understand why receiving a notification suggesting that your mother had sent you a gift would have been deeply upsetting, particularly given your circumstances.
The message was part of a promotional campaign, but we recognise that this does not excuse how insensitive it was in this context. We sincerely apologize for the hurt caused by this.
We understand from your review that you have also requested the deletion of your information. We’d like to make sure this is addressed promptly, but we haven’t been able to locate your request on our side. If you’re able to contact us directly at support@prsnt.co.uk , we’ll be happy to assist and ensure your request is passed to the appropriate team.
We’re taking your feedback very seriously and have shared it with the relevant team so that we can learn from this and improve our communications going forward.
We’re deeply sorry, Su, and appreciate you bringing this to our attention.
Warmest regards,
The Prsnt Team
Insensitive marketing
This company thinks it's cool and funny to send out 'your mum' marketing emails, whereas in reality it is insensitive and idiotic.
Grow up, and never do this again.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Garreth,
Thank you for sharing your feedback. We’re genuinely sorry that our marketing campaign came across as insensitive and caused you frustration.
We understand your concerns, and we recognise that messages suggesting a loved one has sent you a gift can be deeply personal and may be upsetting in certain circumstances. We acknowledge that the wording of this campaign could have been more thoughtfully considered.
We’ve shared your feedback with our Marketing team and are reviewing the campaign to ensure that our communications are more considerate and appropriate going forward.
We’re sorry we got this wrong, and we appreciate you taking the time to call it out.
Warmest regards,
The Prsnt Team
marketing campaign disguised as a gift
I received a notification on Friday that said someone had sent me a gift, so I clicked it and went into the app, but there was no gift there. Seeking to resolve the mystery, I reached out to their customer service on the app and the AI bot replied saying it was a legitimate notification that I had received a gift and that I just had to wait 48 hours for it pass the queue. Today I asked again and now it says it was a promotional email just to get me to log in to the app and send someone else a gift. Very deceiving in my opinion and a very horrible attempt at marketing.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Prsnt
Hi Salma,
Thank you for sharing your feedback. We completely understand your frustration and we’re sorry for the confusion caused by the email you received.
We’ve since looked into the matter with our team and confirmed that the email was intended as a marketing message, but we acknowledge that the wording was misleading and could understandably have given the impression that a gift had been added to your account.
We’ve been in touch with you directly to clarify what happened and address your concerns. We really appreciate you bringing this to our attention, as feedback like yours helps us identify where our communication can be improved.
We’re sorry again for the experience and thank you for giving us the opportunity to make things right.
Kind regards,
The Prsnt Team
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