Webster Bank Reviews 

Websterbank es muy deshonesto se me ha quedado con dinero y lo peor de todo esque no lo muestran en la aplicación , solo se quedan con tu dinero y no lo muestran porq saben que es un fraude es un robo

I had opened checking and saving account online (verified through selfie and scan of driver license). I deposited a check of $3000 dollars to my savings account from my BoA account (jointly owned by me and my spouse and has the same address information on the check as well as with the bank) via the app. The money was withdrawn from my BoA account, however, my webster account has been restricted and can't be accessed. The representative told me that their fraud dept raised red flags that it is fradulent check. They will not close/refund my amount and are forcing just to go to branch to say that I own that check and check is legit. One of the worst bank I have ever dealt with.

Webster Bank (also calling themselves "Brio Direct") accepted my $2000 deposit, sent a receipt of transfer in progress, then told me my account was cancelled. This after depositing thousand$ with them for many months.

The online rep insisted they had no record of the document for which I had a screenshot (luckily) and that my account had been dead for a month. Zero balance.

After spending over an hour online waiting (and waiting and waiting) a supervisor told my new online rep everyone is confused, including me. EVEN AFTER SENDING THEM THE DOCUMENT BY EMAIL. Use Webster at your own risk.

There are many better options, with better rates…which don’t claim to be “confused.”

Hotel California Bank. You can check out any time you like, but your money can never leave" Mom dies 5 years ago and still haven't gotten proceeds from her JTROS account.

absolutely horrific! this bank is run somewhere in china . they hang up on you and don’t answer questions ! they don’t help
with online help! they should be investigated and closed down !

Absolutely the worst bank I have ever delt with. Better off burying your money in the back yard. Horrible

I own a JOINT account with my mother. I cannot Zelle money out of the Webster account. The error message said to call 800-325-2424 to resolve. I opened the call explaining it was. JOINT account. Gave them all my credentials and after 20minutes the customer service rep said my 80yr old hearing impaired mother had to speak to him directly. She was with me and gave all her credentials, by now 40 minutes had gone by. And then he said there was nothing he could do, we needed to go to a branch. Why say to call if the problem is not able to solved by phone? Why would I be blocked to begin with when I am on the account? I am going to switch her to Chase. Webster Bank is aweful

Webster bank is beyond the worst bank EVER! It's hard to understand how they are allowed to stay operating. I've sold my home and am attempting to get a payoff statement from them, but they are refusing to send it! Multiple requests ... and NOTHING!

Webster bank is terrible!! I’ve been a customer for 30 years too long. I finally go to secure a HELOC loan so I can do home improvements. My home is worth more than twice what I owe on it, and I have low, low debt, and a pension and social security benefits that won’t fluctuate so I am very capable of paying this back! Still, it took 4 weeks for them to refuse my application and they decided not to lend me $ due to the bankruptcy I had 24 years ago. Unreal!!
I’ve maintained good-excellent credit ever since. I’m changing banks finally. My own bank and they treat me like this. Thanks for nothing Webster bank and for wasting my time!! Plus no one gets back to you in a timely manner. I’ll get my loan elsewhere!! I’m done with these people!! Carol S.

This is the worst bank I have ever dealt with in my long life. Disgusting attitude towards customers, the staff is constantly changing (apparently, the attitude towards the staff is the same). I complained about my office manager, after which she blocked my bank account. Don't deal with this bank!

Started taking money from my savings account...$5.00 per month without notification. Tried for months to close the account after I saw they added a fee. Would not close the account. Would not confirm that I called them with an email. one lie after another. We have our checking account as well as our mortgage with them...have so for about 18 years. They have been dishonst so many times over the years. Worst bank we have ever worked with - stay away.

From start to finish, my experience with this bank has been horrible.
Today I called to payoff hundreds of dollars in fees on my inactive home equity loan. A letter I recd said if I didn’t pay by today a new fee would be charged. The customer service rep said there is no one in the payoff dept today to take my payment. This tracks with everything I’ve experienced either this bank. Id never do business again.

The employees at the branches are excellent to deal with and I recently received an email to fill out a survey about the branch I usually go to.
The employees at the West Hartford Lasalle Road branch are always attentive and happy to help you and seem to be very happy at doing their jobs. Upon filling out the survey and providing exemplary ratings I found that I could not submit the review as I had a notation that my name was invalid and i repeatedly went back to double check everything but was never allowed to submit my review . This was very frustrating and it is apparent that Webster corporate does not do a good job of selecting a reputable company to put out customer surveys and I found it to be a waste of my time .

Does anyone at Webster Bank understand the complete meltdown happening at their subsidiary, HSA Bank?

Since some genius at HSA Bank decided to switch debit card companies, the bank has been a disaster to deal with. We finally pulled our money out of there.

I have been trying to transfer funds from my Brio Direct savings account to my Zion Bank account since October 13, 2025, and have spent several hours on the phone and written multiple emails to their support team.

The transfer has still not completed as of today, and communication has been inconsistent and unhelpful. A Brio representative even called and asked me for my full Social Security number over the phone, which is not appropriate or secure.

I’m deeply disappointed with the lack of professionalism, delays, and unclear security practices. I strongly recommend others avoid using Brio Direct (Webster Bank) for savings accounts or transfers.

Webster Bank has the worse customer service that I have ever encountered in my years of banking. If you ask questions that they don’t like the sever ties with you for no reason at all. I would never recommend this bank to anyone.

I signed up for low-balance alerts, but I didn't get one; I was told that my profile indicates that I did not sign up for such alerts, although I distinctly recall doing so.

For the love of banking, stay far away from this terrible bank. From day one, they placed obstacles in my way to conduct the simplest of banking activities. They denied me access to my six-figure BrioDirect account just because I changed my email account. The overseers running their 'fraud' department anointed themselves with the power to deny access to your funds for any reason whatsoever. You'll be stuck for weeks, and getting them to release my hard-earned funds has been a nightmare and still is. I wish I had read the negative reviews here because they're all true. Less than zero stars.

They ultimately got back to me after I contacted the President of the bank:)

I've been banking with them for 25 years and they didn't even have the decency to get back to me to answer an important question. And it holds true from their CEO on down - he's the worst offender. They call themselves a "Community" Bank but nothing could be further from the truth. As both a long standing customer with very strong ties to the community, they are ignoring me.

DON'T DO IT! You might be lured by a high savings interest rate, but you'll pay for it with abysmal customer service. Depositing is easy...but try withdrawing or transferring and you'll spend hours and hours. I'm still not sure I'm going to get all my money back.