purearts.com Reviews 27

Good of you to finally reply, however, as of this writing, it has been over 4 months and I still have not received delivery!! I do not believe this company intends to complete this order, and I will need to pursue means of recovering my losses.

J'ai eu le même problème qu'un autre utilisateur au sujet de la commande de la figurine Starfield Vasco commandé en septembre 2023 et évidement jamais reçu puisque jamais mis en production et toujours repoussé.
J'ai essayé de demander des explications / justifications autour de la clause des 15% d'acompte, aucune réponse valable, juste que "c'est la règle".
Donc pour eux faire une précommande fictive et demander 15% d'acompte sur 400$, sur du vent, c'est légal.
Fuyez ce site et ces pratiques frauduleuses.

Sie sind auf jeder Messe vertreten. Ich möchte nicht wissen, wie viele Kunden sie bereits abgezockt haben. Habe im August 2025 bestellt, Geld wurde sofort abgezogen, Lieferzeit 4. Quartal 2025.
Nach heutiger Nachfrage: Lieferung 1. Quartal 2026.

Das sind absolute Betrüger, hochkrimminell.

This website is horrible! They are willing to take your money but not willing to update or give you news about your purchase. They will, however, shove every single flyer, pamphlet, or news about everything else you did not purchase, even though I un-subscribed. I wish I could give them a zero star but you have to five them something.

I purchased a Johnny Silverhand statue for $999. The statue came with the 'Screen' / half of the statue base unable to fit.

When trying to separate the statue parts the base began to fragment. After sanding down part of the base I managed to combine the two part.

The 'buttons' on the statue however had come loose and rattled around inside. Thinking I could separate the two parts of the base, I took my tiny screwdriver; only to discover the screws were just plastic / part of the model and immediately fragmented.

The whole thing is sealed. The buttons don't work. The screws that look like the hold the back on; are decorative. It's a solid model.

Unable to use the buttons, I use the cheap included remote; which despite the plastic-thing meant to keep the battery from discharging; it was dead.

So, I was left with a piece that couldn't be combined and broke in the attempt; a broken control panel and a remote that has discharged.

I filed down the base with a razor. Superglued back the fragments and ordered the some mini-paint to hopefully fix up the last cracks in the base, since I'm unable to return it.

The statue itself is nice. But not $999 nice. After spending hours repairing this still partially broken purchase; I'm left regretting my purchase.

Afters months of waiting for my order, it dibally got sent. Atleast, they say it was sent. Because it never came. I checked tracking. It was returned, nevwr even entered Norway.
I sent messagw and they didnt have answers why it got returned, they resent, and just instant returned, and same again. Im not even sure they actually sent it.
I said i wanted full refund. They couldbt do it. They needed to wait for the courier and to find out what was wrong, i then didnt hear anything for over a week, i sent a message asking for update. Tok half a week sithout even an answer. I didnt get an answer befor ei sent s new mail saying i want a refund( they sure dont like the refund word)

So after much waiting, i got message that they had found out whats the problom and can resend, or i can get refund minus 15% and the shipping cost.
So. Not even my foult, it was all their foult and they was gonna keep 15%.
Horrible deal. Horrible customer service, and when the item finally came. It looks nice, but not close to the quality expected for that price

Nous avons reçu trois figurines pour COLLECTION.
Deux des boîtes sont abîmées (enfoncées ou déchirées), car colis mal protégé. C’est très embêtant pour une collection.
Nous avons contacté l’entreprise qui refuse de faire une reprise et un remplacement.
Pourtant c’est eux qui ont mal emballé et on a payé très cher.
Bref une grosse arnaque, passez votre chemin.

J'ai passé commande (paiement intégral, actuellement il semble que leur politique de réservation ait changé) d'une figurine Starfield Vasco chez Purearts (pure arnaque) en septembre 2023 et livraison le 3eme trimestre 2024 (pré-commande).

Depuis le 3eme trimestre 2024, report au 1er trimestre 2025 puis 2eme trimestre 2025 et maintenant 3eme trimestre .... vous avez compris l'idée !

Lors de mes relances pour avoir une idée d'une réelle livraison, ils m'ont orienté vers leur planning de production des différents modèles qu'ils réalise.

J'ai constaté que la statuette n' a même pas passé le stade de pré-prodution (il y a 5 paliers) donc aucun changement depuis 2023 ! le projet doit être dans un carton au fond des toilettes de l'entreprise !

Donc, après quasi 18 mois (soit 6 mois de retard dans la livraison), j'ai demandé une annulation de ma commande. Si celle-ci s'est réalisée sans difficulté, ils retiennent 15% parce que la commande a plus de 30 jours.

Je trouve cette clause abusive, car ils ne respectent pas leur engagement et surtout AUCUNE perceptive d'évolution dans la réalisation et livraison. Le projet est mort né, mais ne le retire pas du catalogue !

Aujourd'hui, si vous voulez commander, c'est pour le 3eme trimestre 2025 .... toujours en post-production comme ça ils sont certains de prendre 15% à chaque fois, c'est facile, efficace, une belle arnaque !

I ordered a 1000$ Pontiff Statue. I expected some prime quality when I received, though when I got it, it was stiff and the pieces didn't fit. The light didn't work and the crown shattered when we picked it up. Cape didn't fit on him, nothing. So I contacted them promptly, they were courteous I'll say that much. I had to destroy the statue in order to get a new one, which made me question the true value of these statues. So I did, then when we received the second one, the light STILL didn't work, everything else fit, thankfully, except the cape, which had to break in order to fit on. Though I gave up and just contacted them in order to receive a partial refund which they gave me 20%. It's beautiful, but for it's flaws, it's not worth 1000$.

I’ve been a loyal customer of PureArts for years, having ordered statues worth several thousand euros, and I’ve always been satisfied with the overall quality—until my most recent experience completely changed that.

I never received my last order and immediately contacted customer service. It took them over 8 months to propose a “solution” that was not only unfair but also illegal: they wanted to refund me with a 15% deduction and refused to reimburse the shipping costs. For a loyal customer, this is beyond unacceptable.

When I informed them of my right to a full refund, they refused. I had no choice but to involve my credit card company, which now seems to be resolving the matter in my favor. However, PureArts’ response to this was to ban me from placing any future orders.

This experience has left me extremely disappointed, and I can no longer recommend PureArts. I will also be leaving an honest review on relevant platforms to warn other potential customers about how this company treats its loyal customers.

Terrible customer service. They had a sale advertised on the front page and in my cart but checkout reverts to full price. Customer service unhelpful. Disappointed.

I purchased an amazing replica from them in the Bandai Namco store. Extremely satisfied.

L'article acheté présentait un défaut.
Malgré un premier mail et une relance pour signaler le problème, je n'ai eu aucun retour de leur part.
Bref, le SAV est inexistant.
Ce n'est pas sérieux. Il ne faut donc pas acheter chez eux !

We pre-ordered a statue for more than 2000 dollars and had to wait a whole !two years! for delivery. New delivery dates were announced again and again and not kept. You get the feeling that Pure Arts takes your money and doesn't care about the customers.

Furthermore, we recently received a second figure that we had also pre-ordered a long time ago. Unfortunately, we had to realize that the SERIAL NUMBERS on the box, the figure and the certificate DO NOT MATCH. The individual parts of the figure also do not fit together correctly. It seems that the parts of two figures were mixed. Unfortunately, Pure Arts' customer service doesn't care about this at all. We were told several times that nothing would be exchanged and that the problem would not be solved by Pure Arts. Conclusion: If things don't go well, you are completely on your own and don't get what you paid for.

Bought the cyberpunk 2077 V statue. I had a problem with statue I received and even though I had bought the statue through a third party, PureArts went above and beyond the call and sent a replacement to fix the problem.

Very positive experience. I would buy again, but directly through them. technically, they were under no obligation to help since I had bought my V through another vendor.

Really love Purearts Dark Souls statues, recently received my Yhorm 1:12 size and it's brilliant, fits the vibe of Dark Souls 3 perfectly, just like their Pontif Sulyvahn.

Ne recommande pas du tout. J'ai acheté une figurine qui présentait un défaut. Refus d'échange. J'ai dû la renvoyer à mes frais sauf qu'ils ne se sont jamais déplacés pour la récupérer au dépôt de livraison. Ils avaient 15 jours pour le faire. Je ne suis donc ni remboursé et j'ai payé les frais de retour pour rien !

Got to say I have never been more happy with a company then I have pure arts order the t-1000 mask and it's amazing apart from that their customer service is extremely fast and don't mess about definitely use again very soon

I ordered a Johnny Silverhand statue and it arrived fast but I had a defect in my model. Purearts were kind enough to offer a replacement free of charge and replied to my emails very quickly.

Thank you Purearts!

They sent me a master 9 eyes figure 2 years ago, that can’t hold itself up. They said they would send a stand. They never did and stopped replying to my emails. And now will not replying to any emails I send. Terrible costumer service. I do not recommend there figures