From the very first day of putting an offer in on my new home, Chris Murgatroyd has made the whole process so much easier. Communication with the seller was always straightforward, and Chris... Toon meer
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We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... Toon meer
Bedrijf heeft geantwoord
I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... Toon meer
Bedrijf heeft geantwoord
Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!
Contactgegevens
The Lightwell, 61-63 Brown Street, Manchester, M2 2JG, Manchester, Verenigd Koninkrijk
- 0044 161 337 3890
- enquiries@pureinvestor.co.uk
- pureinvestor.co.uk
4,8
Uitstekend
286 reviews
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I highly recommend Pure Investor for…
I highly recommend Pure Investor for anyone looking to sell their property. From start to finish, their communication was exceptional, and the level of service provided exceeded my expectations. They made the entire process smooth and stress-free. Truly a top-notch experience.
20 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Paula,
Many thanks for your positive review of our sales service here at Pure Investor. As you'll be aware, your property was more 'niche' and as such finding the right buyer was always going to be the challenge. As such, we're delighted that we managed to find the perfect buyers for the property, and we've now successfully completed on the sale.
We'll make sure to pass your comments and feedback to the sales and progression team, and I'm sure they'll be delighted to hear this from you.
Hopefully we can work with you again at some point in the future!
Kind Regards,
Pure - Admin
Fair and honest
Mark and viki were very easy people to work with- both fair and honest👍
19 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Andrew,
Many thanks for your positive review of our service here at Pure, and thanks again for choosing to invest in one of our buy-to-let properties.
We wish you all the very best with your new investment property, and we hope to have the opportunity to work with you again on your next investment.
Kind Regards,
Pure - Admin
Excellent team at Pure investors…
I had an impressive experience with the team at Pure Investors. They were very professional and quick in letting out a prime location apartment for my company. Specifically, I would like to commend Helen Edwards, who was assigned to help me. She was incredibly detailed and ensured I was happy throughout the entire process. She took the time to explain everything clearly, ensuring a smooth transition for the tenant.
19 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Lois,
Many thanks for your positive review of our lettings and property management service here at Pure Investor, we'll make sure to pass your feedback and comments back to Helen and the team, and I'm sure they'll be delighted.
We look forward to working with you on your new apartment at Waterhouse Gardens.
Kind Regards,
Mark
Professional Service
A very quick and professional provider, responsive to all my queries. Helen has been so helpful and prompt in keeping me informed of progress.
9 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Patrick,
Many thanks for your positive review of our lettings and property management services here at Pure, your feedback is genuinely appreciated.
We wish you all the very best in your new apartment at Waterhouse Gardens, it's a stunning development and we're sure you'll love it!
Kind Regards,
Pure - Admin
Now that was FAST!
WOW! I engaged PURE to sell 6 properties in the NorthWest and they were sold subject to contract, etc, etc within a week. I recognise that it is their "patch" and they have a lot of investors looking for that area. Nevertheless, their performance was impressive.
In the spirit of full disclosure, last year I asked them to sell 3 or 4 properties in Essex and none sold. My view is that their buyers are 100% driven by yield (9%+) and not capital appreciation. When they play to their strengths, stock flies out of the office.
15 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Julia,
Thank you so much for your positive review of our services here at Pure Investor. We'll also make sure that your feedback is passed over to the team who you've been working with over here (Matt, Chris and Jaya).
You've also raised an interesting point regarding the various locations we've worked on with you, as I think this very much reflects where the wider market is at the moment. To clarify, whilst we have properties for sale throughout the UK, the reality is that the market offers a higher yield (at present) in the areas where average property prices are lower (ie. the Midlands and the North). When selling the regions further south, particularly those close to London, the offering has to be compelling for investors, both in respect of yield and potential capital appreciation.
As I mentioned, this is where the market is at the moment, and this may well change as the property prices slowly rebalance. However, at present, the market is focusing its demand in the regions outside of the South East.
On a final note, thanks again for placing your trust in us on your properties, it's genuinely appreciated and we've enjoyed working with you. We very much hope to be able to work with you again at some point in the future.
Kind Regards,
Pure - Admin
Easy to talk to and reliable
Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reliable. They go extra miles for our request and assure us that our moving will be smooth. Jurgita also help us in every paperworks that we need. The team were professional, proactive, and reassuring throughout, keeping me informed at every stage and handling everything with confidence and expertise
12 januari 2026
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Maicka,
Many thanks for your positive review of our lettings and property management service here at Pure. It's greatly appreciated.
We'll make sure to pass your positive feedback on to both Helen and Jurgita on the team.
Kind Regards,
Pure - Admin
Excellent service from start to finish…
I had a really positive experience with Pure Investor and would happily recommend them to anyone looking to buy, sell, or let an investment property.
From my first enquiry, Chris was professional, friendly and extremely knowledgeable. They took the time to understand exactly what I was looking for and guided me through every step of the process clearly and honestly. Communication was excellent throughout ; I was kept updated regularly and any questions I had were answered quickly and thoroughly.
It’s clear that they genuinely care about their clients and take pride in delivering a high level of service.
A big thank you to the team at Pure Investor for making everything so easy. I wouldn’t hesitate to use them again in the future!
27 november 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Johnny,
My thanks for taking the time out to review our services here at Pure Investor. Thanks also for choosing to purchase your new buy-to-let property through us. It's been a journey, but we're all delighted that we've managed to secure the property for you.
We'll make sure to pass your comments on to Chris and the sales team, and we hope to work with you again shortly on your next buy-to-let investment!
Kind Regards,
Pure - Admin
Pure Investor are not like other…
Pure Investor are not like other letting agencies I have dealt with, there is no pressure and it genuinely feels like they want the best for their customers.
They are really reliable and contact you back within a timely manner.
1 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Joshua,
Many thanks for taking the time out to review our lettings and property management service here at Pure. It's great to hear things went so well, and we'll be sure to pass your feedback on to Helen and the team!
Kind Regards,
Pure - Admin
Outstanding service from Pure Investor
I can’t recommend Pure Investor highly enough. After my flat had struggled to sell for some time due to ongoing ground rent issues, I was beginning to think a sale just wasn’t going to happen. Pure Investor completely turned that around by finding a reliable cash buyer, which made the whole process far smoother and quicker than I ever expected.
What really sets them apart is their vast network of experienced landlords who are actively looking to take over and let flats. This depth of connections clearly makes a huge difference, especially for properties that don’t fit the standard residential buyer profile.
The team were professional, proactive, and reassuring throughout, keeping me informed at every stage and handling everything with confidence and expertise. If you’re struggling to sell a property or need an agent who genuinely understands the investor market, Pure Investor are an excellent choice.
19 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Thomas,
Thank you so much for your positive review of our services here at Pure! Our core focus as a business is the sale of tenanted properties (landlord to landlord) transactions, as we see these as a genuine all-round win. You generate rental income up to completion, the buyer gets immediate rental income and a good tenant, and the tenant gets to stay in their property/home.
We'd also like to say it's been a pleasure working with you throughout the process, so many thanks again for placing your trust in us from the outset.
Hopefully we can work with you again in the future, but in the meantime, have a great Christmas and New Year!
Regards,
Pure - Admin.
Exceptional Service
Helen at Pure City Living had been exceptional in helping to sort the rental of my city apartment. The communication from her was timely, friendly and accurate. A great experience and service. Thank you.
17 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Louise,
Many thanks for your review of our lettings and property management service. Clear communication is something we will always try and provide with both our landlords and tenants, and it's great to hear that this has led to a positive experience for you.
We're also delighted that we managed to rent out your city centre (it really is beautiful!), and we're looking forward to working with both yourself and Gary moving forward.
Kind Regards,
Pure - Admin.
A serious and highly successful company…
A serious and highly successful company providing a terrific service: thank you. I’ve been working with Helen and the rest of the team at Pure Investor to let my property - which is not an easy task given it is just one week before Christmas. From photography, to advertising, to holding the viewings (a terrific number given the time of year) right through to negotiations and management, Helen and the whole team have been professional, effective and reliable throughout. I am so glad that I went with Pure Investor: thank you!
17 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Anita,
Many thanks for the positive review of our lettings and property management service. We also (genuinely) appreciate you putting your faith in us as a business from the outset. It was great working with you on this, and we're all delighted to have achieved such a positive outcome.
Once again, many thanks from Helen and the lettings team, and we're looking forward to working with you on the next stage!
Regards,
Pure - Admin
Recommended company
Finally found a good company who provides excellent service. After trying few other similar companies where always hidden charges pop up and sale doesn't go through Pure Invest provided straight forward service. Good communication, no surprises about hidden charges and every question answered and smooth process. Highly recommended.
17 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Edgar,
Many thanks for your positive review of our service, and we're delighted that your first investment through Pure Investor has gone so well. We'll make sure that your feedback and comments are passed on to Chris and the sales team, and I'm sure they'll be delighted to hear it.
Thanks again for choosing to purchase through us here at Pure, and we look forward to working with you again in the future!
Regards,
Pure - Admin
Fantastic support throughout our…
Fantastic support throughout our property purchase.
Mark ensured that the continuous flow of information was in place at all times of the purchase.
We will definitely be using pure investor for our next investment property search and purchase.
Definitely recommend!!
Chris B Hampshire
28 november 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Chris,
It's been a pleasure working with you and Liz throughout the process, and thanks again for choosing to use our services here at Pure.
We're very much hoping to work with you both again at some point in the future!
Have a great Christmas and New Year!
Regards,
Pure - Admin
Jaya is like a little shining star!
From the get go the staff at Pure were friendly, helpful and wanted to get the sale done.
Matthew was the first point of contact and although a little overzealous with the initial pricing, we were able to find a more realistic middle ground.
The next point of contact was Jaya and she really shined! She went above and beyond to ensure the sale went through and was always on the other end of a WhatsApp or phone call if we needed her.
The only reason I haven't given the full 5 stars is due to the Sales Progression Manager. Upon introducing herself to us, she copy and pasted a generic email with the wrong details on, spelt my name wrong on a couple of occasions and ignored my request for a memorandum of sale.
After that we dealt with Jaya and the transition went as smoothly as it could, despite us being in out of comms for the latter end of the sale.
30 september 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Geraldine,
Many thanks to the review of our service, and we'll look to take all the feedback on board.
I think this sale was very much a collective effort, and testimony to this was that this was actually the fastest HMO we've seen this year at just 6 weeks from reservation through to successful completion of sale!
Many thanks for choosing to use our services to sell your HMO through us, and we look forward to working again with you in the future. We'll make sure to let Jaya know your feedback and comments, and I'm sure she and the rest of the team will be delighted to hear it.
Regards,
Pure - Admin
⭐⭐⭐⭐⭐ Outstanding Lettings Service — Highly Recommended!
I’d like to give a huge thankyou to Helen for her outstanding service throughout the entire lettings process. She has been nothing short of exceptional — incredibly professional, attentive, and genuinely committed to making everything as smooth and stress-free as possible.
Her communication is always prompt and friendly, and she consistently goes above and beyond in every situation.
Thank you so much, Helen — your dedication and support have made such a positive difference.
— Sarah Jane (Lettings)
8 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Sarah Jane,
Many thanks for your review of our lettings and property management service here at Pure. We'll make sure that your comments and feedback are passed on to Helen and the team in lettings, and I'm sure they'll be delighted to hear it.
We're looking forward to working with you increasingly in the future!
Regards,
Pure - Admin.
Helen has been super helpful
Helen has been super helpful, and has offered spot on advice regarding renting my apartment in Manchester.
Helen has sourced and vetted tenants quickly, and she is also lovely to work with.
8 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Thank you for your positive remarks regarding our lettings and property management services, and I'm sure Helen will be delighted to hear such positive feedback.
We will always try and provide more detailed advice for our landlords, especially as a high percentage live a distance from the property itself. We understand that getting a good tenant is only one aspect of the service, and feedback and input from 'boots on the ground' can often make a genuine difference, leading to a far more successful tenancy for all parties.
Regards,
Pure - Admin.
Excellent service from Helen
I have been consistently impressed with Pure Investor Housing agent Helen.
Their team is highly professional, proactive, and exceptionally responsive to both my needs as a landlord and the tenants' needs.
They make the whole process completely stress-free. I highly recommend Pure Investor Housing to any landlord looking for reliable, top-tier management.
8 december 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Norbert,
First and foremost, thank you for taking the time out to review our lettings and property management service here at Pure, your comments are greatly appreciated.
We're also delighted that we managed to get your property successfully tenanted. The tenants are great, so we're really looking forward to continuing working with you all moving forward!
Many thanks, and we'll make sure to pass your comments and feedback back to Helen and the team on Lettings and Property Management.
Kind Regards,
Pure - Admin.
The worst service
The worst service I’ve experienced in 9 years of full-time property work.
Pure Investor delivered a level of service that genuinely shocked me.
Communication was non-existent.
“Lack of staff” was used as a constant excuse for basic failures.
Information given was misleading.
Calls were ignored, even when I offered to visit in person to progress the matter.
For a company positioning itself as an investment specialist, this behaviour is completely unacceptable. As someone who networks weekly and runs a large property community, I feel a duty to warn others: this was, without question, the poorest experience I’ve had in a property transaction.
Be extremely careful before engaging with this firm.
28 november 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Dear Gavin,
Many thanks for your review of our service. Please rest assured, regardless of whether the feedback of our service is positive or negative, we will always look to learn from our clients experiences with us. Having now had a chance to look through the points raised, we thought it best to try and respond to the individual points you have raised:
Lack of Communication
You have stated that our communication was 'non-existent.' Having looked though the email exchanges over the period from the 12th June to the 3rd December, our Sales Progressor sent 29 emails to you and your brother to provide feedback and updates on the process. In addition, your solicitors were sent 38 separate emails, several which either yourself of your brother were included on. We are currently speaking with our telecoms providers with a view to providing details on the numbers of calls made to both yourself or your brother and your solicitors. Outside of the sales progression team, it appears as though a number of other team members also sent emails to you to provide additional updates. We will be providing copies of all emails to the Content Integrity team at Trustpilot for independent verification on this.
Information Given Was Misleading
If you feel any information we provided during our updates was misleading we apologise; however I would ask you to please provide some more details on this, ideally to the content integrity team at Trustpilot as well as ourselves. Again, we will always look to learn from our client feedback, both positive and negative, so the more information you can provide on this would be appreciated.
Meetings Declined
I do appreciate that were looking to meet up at property event you were attending in Manchester. This was indeed unfortunate that we were unable to attend the event, and we would like to apologise for that. We would never normally look to avoid meeting a client in person (quite the opposite!), but I hope you would understand that the team member in question was unavailable on the time of the event and was therefore unable to attend.
From looking at the wider process, I think one of the key issues during the process was your requirement to sell the separate parcel of land concurrently to the sale of this property. We understand that the time constraints on this separate sale (not through ourselves) added an additional level of complexity which resulted in the solicitors having to undertake additional due diligence before completing on the sale. Unfortunately, this did result in the sale taking slightly longer than would otherwise be the case. I hope you would understand that we would fully respect the solicitors wanting to carry out their additional due diligence for both parties, and as such is outside of the agent's control.
On a final note, I would like to address your request to sell other properties through us, which we declined. Please understand, we will always look to provide a good product or property to our buyers, and as part of this there are some classes of property which we have chosen not to include on our portfolio. We appreciate that you may now look elsewhere to market these and fully respect this.
I hope that the above feedback address the comments raised, however if not, please do feel free to get in touch.
Pure - Admin
Helen was amazing helping me and my…
Helen was amazing helping me and my friend out getting a flat that we truly wanted , thanks to her she made this happen with her mighty work.
24 november 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Alfie,
Thanks so much for your positive feedback regarding our lettings and property management services here at Pure, and I'm sure Helen and her team will be delighted to read such a positive review.
We really hope you and your friends enjoy your new property, and we look forward to working with you throughout your tenancy with us.
Regards,
Pure - Admin
My experience getting a flat
Viewed the flat 5 days ago and we oready are signing papers, Helen was lovely and making sure every detail of the flat was shown. She was also fast and helpful with the documents.
19 november 2025
Review zonder uitnodiging
Antwoord van Pure Investor
Hi Jake,
Many thanks for taking the time out to review our lettings service here at Pure, it's genuinely appreciated and we hope you're enjoying your new property.
We'll also make sure that Helen is made aware of your positive feedback, and I'm sure she'll be delighted to hear it.
Regards
Pure - Admin
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