Pure Retirement Ltd Reviews 

544
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The decisions were quick, the only thing i would say, they need look at more comparisons when it comes to the valuation of your property. I feel the serveyer was quite negative about our bungalow. The... Toon meer

Beoordeeld met 5 van de 5 sterren

Pure retirement have helpme to have the life everyone who retire should have not to worry in later life enjoy life after working for 40 or50 years thankfult9 th8s company

Beoordeeld met 5 van de 5 sterren

Pure retirement are an excellent provider for later life schemes enabling you to stay in your home and enjoy Your life without the extra cost of selling and upheaval of finding a new home. The... Toon meer

Beoordeeld met 5 van de 5 sterren

Once again excellent response from Pure Retirement Ltd. They dealt with my request promptly and efficiently also with a good personal touch from their staff which is a pleasant change from talking to... Toon meer

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten

Geschreven door het bedrijf

Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

544 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(544)

137 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Service to the vulnerable

Being in my eighties I guess I can be considered in the “vulnerable “ category. Initially i contacted Pure Retirement directly who after I identified myself advised that they didn’t see any issues regarding my application. They did say that I needed to apply through a financial advisor. I thank god that I had previously used the services of Best4umortgages. Without Natalie’s help and persistence I may not have been successful. I accept that I had solar panels installed did incur some questions. However when the surveyor inspected my home I thought I had answered all the questions correctly. However this was not the case. But instead of taking the surveyor’s word, Pure Retirement decided to start questioning. Whereas I understand why they had to ask the questions. Why oh why couldn’t they ask all the questions at once. No they asked one which was answered immediately, a week later another question which was answered immediately. Then a week later another query. This went on week after week. So much that I thought that the person in Pure Retirement only worked one day a week and really wasn’t knowledgeable. So if Pure Retirement want a positive feedback then they should get their own house in order. As it stands I personally would not recommend them to anyone. However I most definitely would recommend Natalie and her team at Best4umortgages.

25 juni 2026
Review zonder uitnodiging
Logo Pure Retirement Ltd

Antwoord van Pure Retirement Ltd

Thanks so much for sharing your experience with us. We are sorry to hear our service fell short on this occasion. We are using your feedback to improve and make changes and really appreciate you taking the time to leave feedback on this occasion.

Beoordeeld met 5 van de 5 sterren

I made my request on line

I made my request on line, I followed it through by receiving information by email. I received a call confirming it was me . Once my form was signed and sent back I received the funds in my account within 4 days

8 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Exorbitant interest

My Dad used this service to release £35,000, he’s sadly now passed away and I’m dealing with his estate. The amount due to repay now stands at an eye watering £120,000! The balance increases by approximately £700 per month. I urge anyone considering this service to look in to in throughly, the interest is exorbitant, license to print money.

5 juni 2026
Review zonder uitnodiging
Logo Pure Retirement Ltd

Antwoord van Pure Retirement Ltd

Thank you for taking the time to leave a review, and we’re very sorry to hear about your loss. We appreciate this must be a difficult time, and that dealing with financial matters can add further stress.

We understand your concern regarding the loan balance. Lifetime mortgages are long-term products with no required monthly repayments, so interest accrues over time and compounds. This can lead to the balance increasing, particularly over a longer period.

At the outset, these features and their potential impact over time should be explained by a qualified financial adviser, along with whether the product is suitable for individual circumstances.

If you would like to discuss your dad’s account in more detail, please contact us at customerfeedback@pureretirement.co.uk, and we’ll do everything we can to help.

Beoordeeld met 5 van de 5 sterren

Prompt Service

The process of borrowing more funds from my drawdown reserve was fully explained to me and the required amount was paid into my account within two weeks of my application.

29 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Drawdown fund request

The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.

26 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pure Retirement are experts.

Pure Retirement are experts in their field, the services they offer are excellent and their staff are extremely knowledgeable, professional and friendly without being pressuring. Highly recommended.

19 mei 2026
Review zonder uitnodiging

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