My Mortgage Finder Reviews 673

Buying a house is one of the most stressful things I have ever had to go through, nevermind with adverse credit, BUT, Hayley Upton and Co and My Mortgage Finder is an absolute gem. From the first point of contact, right through to getting our mortgage offer, Hayley was always at the end of a phone call, email or even a wee WhatsApp message. I highly recommend using MMF and especially Hayley, if you're ever struggling to get a mortgage.

Ben and Faye were fantastic nothing was to much trouble with my questions,
There communication was excellent and responded almost instantly
5 start service.

I have been with My mortgage finder since 2025 when I was going through my first purchase , sadly that didn’t go through due to the sellers side and issues with it . All through this time Isabelle was really supportive and Pepper were really good and understanding of my situation . I am now on a new purchase and all three of the team have been outstanding Connor, Isabelle and Faye from the blue team . I will always use My mortgage finder as my broker as they are helpful , customer service is 5 start. Thank you guys for helping me it’s been a life line finding you .

As first time buyers we were anxious and unsure of the whole process. I cannot recommend Brooke & Ellie enough, always available to anwser any questions, explained everything fully and guided us through the mortgage process and now we have our mortgage accepted within a few weeks of just reaching out to them on a whim. Thank you both so much!

Thank you Advisors: George Wareham and Admin: Isabelle Hoffman. You have done an amazing job for us from start to finish. You have been there for us when we needed you.

I wl be recommending your services to my friends and family.

Couldn’t recommend my mortgage finder enough! Connor was amazing and would fit in calls around us including very late when needed which we appreciated. They always replied very quickly and told us everything we needed to know and updated us often. Made things really smooth. Connor, Faye and Dylan have been amazing

Extremely disappointing experience and poor handling of my mortgage application.

I applied for a mortgage in principle and was charged a £1,999 fee upfront. I was assured the process was straightforward, but the information I was given proved inaccurate, and the application was mishandled from the start. AIP was originally issued, but no full checks were conducted, after a late payment on a monthly mortgage payment due to having to pay their charges all of sudden stopped any further progress

When issues arose, communication became slow and unhelpful, and I was left to chase updates myself. At no point did I feel the situation was managed professionally or with any urgency.

I raised a complaint, but the response was dismissive and failed to address the core problems. I have since escalated the matter to the Financial Ombudsman due to the financial loss and the way the case was handled.

Based on my experience, I would strongly advise others to be cautious before paying any upfront fees or relying on the advice provided.

***UPDATE***

The situation has unfortunately worsened since my original review.

After I raised legitimate concerns about how my mortgage application and the £1,999 fee were handled, the company asked me to remove my review, stating they “can no longer work with me” due to a lack of trust.

They also told my wife that I had “called their office raging”, which is simply untrue; they called me, and I remained calm and factual throughout.

This attempt to rewrite events and pressure me into removing a fair review has only reinforced my concerns about their professionalism and transparency.

Rapid turn-around time and good responsiveness, especially thanks to from Michala. Also, Jack, Kelvin, and Kerry in the team.

This Team worked hard to get me a mortgage offer, even when it seem it would have happened they keep pushing and providing us with relavant updates. These updates allow us to improve our chances of getting the mortgage offer. A job well done, a hard fight but we got there in the end.

Just want to make special mention of the staff: Brandon Gibson, Connor Mohun, Laila Wheatley, and others. Thanks for not giving up.

We have been dealing with Laila & George who have been helping us receive our mortgage. They have been super helpful right from start, answering all of our questions, getting back to us as quickly as they can and they have been so professional from the start.
You guys are amazing! Thank you for all of your help.

5* isn’t enough for My Mortgage Finder. My wife and I were first time buyers, and the process was of course very daunting, but Harry & Emily made it seamless made sure we had no concerns at all. Excellent service, highly recommended. Thank you both so very much for making our dreams some true.

Excellent work by Hayley and the team , very effective, very efficient. She rapidly secured my mortgage. I would advise anyone to use My Mortgage in preference to approaching the big banks and other high street lenders . Much appreciated
Pete Phillips

Great advice, friendly service & communication from Kelvin, Michala, Jack & Kerry. They sorted my new mortgage in super quick time & kept me updated throughout the process

I have really struggled to get myself into a position where I could get a mortgage and was actually terrified to even try, but Jonathan, Connor & Faye at My Mortgage Finder have been absolutely brilliant. Connor guided me through the process, no such thing as a daft question, and really helpful advice. Once we got an Agreement in Principle, Faye then kept me up-to-date with everything the lender required for underwriting, and answered every request promptly and professionally. Now, my dreams of having a home to call our own for me and my children are finally coming true, and I can't thank them enough.

My Mortgagefinder helped me get a mortgage offer, despite my unconventional circumstances. They are helpful, efficient, knowledgeable and responsive . An extremely professional service which I highly recommend. Thank you Laila and George 🥰
Charles Amegor

Connor and Faye made the process and experience very comfortable, always offering guidance and prompt in responses. What could be a really stressful process was made 10× easier by both of them. Thankyou so much

I was amazed at the Service From this Company. Philippa. And Haley. Were outstanding. There communication was. Awesome. They looked after me. Throughout. My transaction. 10/10. Thank you

Would like to thank George Wareham and Laila Wheatley for their clearly explained approach to getting us a mortgage offer with easy step by step instructions to follow. If their was a hold up or problem George and Laila calmly dealt with matter and again explained clearly what was going to happen thanks guys five star rating.

Many thanks
Kevin Neil Armstrong

I would like to extend my thanks to the team at my mortgage finder of jack kelvin kerry and especially michala. They helped me through all the paperwork required by the lender , nothing seemed to much trouble and the communication during the process was very impressive… you definitely rock guys. Thanks a lot you deserve 5stars plus

Just completed on a house we never thought we would be lucky enough to own. George and Laila were fantastic every step of the way! We will definitely be returning when it’s time to secure a new mortgage deal. Thanks again! 🏡