When The Bank Says No Reviews 455

We couldn’t recommend when the bank says no enough, mark and Beckie have been incredible helps throughout our process and have been so fast to reply and respond to our questions! Thankyou all !!

I honestly cannot thank Danielle and Rachel enough for all of their help throughout my mortgage process.

As a self-employed single mum, getting a mortgage can feel quite daunting at times, and there were definitely moments where I felt anxious and overwhelmed. Despite that, both Danielle and Rachel remained patient, supportive, professional and reassuring throughout.

Communication was always good, they kept me updated, explained things clearly, and helped guide me through every stage of the process. I genuinely felt they cared and wanted the best outcome for me.

Today my mortgage was officially approved, and I truly appreciate all of the hard work, support and reassurance they gave me over the last few weeks.

I would absolutely recommend them to anyone looking for mortgage advice and support. Thank you both so much!

Everyone has been so supportive and dedicated to helping me complete my mortgage application from start to finish and even after completion. Amazing company, would definitely use again and recommend.

It's the second time of dealing with WTBSN and I am even more impressed with the quality of service and professional attitude. Gus Kasbia and Neeela Akram were supportive, efficient, and personable. They both explained the options very well and completed the application and process in record time. I would like to say a hugevthank you to them.I will definitely be recommending WTBSN to friends and family.

We’ve used Alder Rose / WTBSN for 7 deals now and we’ve had an outstanding experience from start to finish each and every time.

A VERY special thank you to Beckie, who was absolutely incredible throughout the entire process for our last 3 deals, all of which had their own complexities and challenges. Beckie worked tirelessly and pushed hard to get our deals over the line, always keeping things moving and making sure nothing slipped through the cracks. She wouldn’t let anything defeat her, she is honestly fantastic!!

Her communication was amazing from day one — always available, always quick to respond, and NOTHING was ever too much trouble, even answering my endless questions and reassuring me when we had hurdles to overcome. The level of customer service we received genuinely went above and beyond, and it was clear she truly cared about getting the best outcome for us.

Property purchases and mortgages can be stressful, but Beckie made the whole process feel so much more manageable with her professionalism, dedication, and determination. We honestly couldn’t recommend her and the team highly enough. Thank you so much again for all your hard work!

The team are very quick and supportive. I have probably been very annoying and slow at responding due to life commitments and they have had to nag me to get me to complete things in a timely manner but have offered me lots of support in the process

I can't recommend Becky highly enough! She brought a fresh, crystal-clear perspective to my customer journeys and really helped me the way I operate. Her advice is completely jargon-free, practical, and tailored to exactly where your business is right now. If you are feeling stuck and ready to scale to the next level, she is exactly the person you need in your corner! Joe

A big thank you to Bekie Pepperrell and Daniel Sherry for making things so easy. Both were very professional, friendly and kept me informed every step of the way, it couldn’t have been easier, they secured a good mortgage package for me so pleased. Would recommend them to everyone looking for a mortgage

Absolutely amazing. Was struggling with previous brokers and when I switched to WTBSN my whole house buying process became a lot of a smoother journey. Would definitely recommend 😊

Great Service, Richard and Rachel went out of their way to help us. When others said no, they said yes. Otherwise would have had to move house, that we didn’t want to do. Thanks once again. Sue and James

I cannot recommend mark enough. My mortgage was far from straightforward but he worked tirelessly to find the right lender and solution for me. The company were always quick to respond to messages and any questions that I had would highly recommend

Really great service would highly recommend.

After looking to remortgage for some time and coming up against advisors that were judgemental and unhelpful it was a breathe of fresh air to speak to these guys. I initially spoke to Ashley who was so caring and empathetic to my situation and was able to help me sort my remortgage out with no stress at all. I then spoke to Becky who was equally helpful and lovely. The app was easy to use and now have a mortgage offer. I would highly recommend ‘when the bank says no to everyone.

I can't praise this company enough. The whole process from 1st call to mortgage offer just over a week!!! Becky and Danielle looked after the application, keeping us updated almost daily and making sure that we knew what was happening all the time to ensure a smooth and de-stressed process. They were so friendly and relatable and I can't praise them both enough. Thank for making a dream come true and for you excellent customer services. I would highly recommend you.

Applied for remortgage with when the bank says no. From start to finish they couldn’t be helpful enough. Mine was quite complex and didn’t think I would be able to achieve my goal but we got there! I would like to say a special thankyou to Ashley and Beckie who were both brilliant and went above and beyond to help me get my remortgage. Thanks again appreciate it so much

I want to start by thanking Rachel and Richard for the time and effort they have put in to sorting my remortgage out. 12 months ago I was told by another broker to sell my house there's nothing they can do. No one will give you a remortgage. Come back to us in 12 months. After nearly giving up I come across WHEN THE BANK SAYS NO. They have helped me massively. I can not thank them enough. No more sleepless night worrying bout what am I going to do... Thank you again Rachel and Richard for sorting it. You both are ⭐⭐⭐⭐⭐

WTBSN are amazing. They went above and beyond expectations in securing our mortgage. Great advise, very helpful and timely, especially as we had deadlines to meet. They made what can be a daunting process extremely comfortable with regular updates. Highly recommend!

I'm very grateful to When the Bank Says No because as a self-employed person it was hard for me to get a mortgage and I had tried two brokers already. Ashley, Sam and the rest of the team were very helpful and stayed in touch throughout the conveyancing process to make sure everything went smoothly. Without them I would not have been able to buy the home I did so I'm very pleased that I found them.

After being left with some arrears on my current mortgage from the other party, I thought it would be impossible to get a mortgage on my own, but Richard & Rachael have pulled out all the stops & helped me achieve my dream of owning my own home, the communication is fantastic, sending documents through the app makes everything so easy, I couldn’t of asked for a better service, I would highly recommend when the bank says no, when you think it’s impossible to get a mortgage they make it possible

Becky and Daniel were honestly Amazing helping me through all the way with securing me my offer

Couldn’t recommend enough they were both fabulous thank you