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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer

Beoordeeld met 5 van de 5 sterren

I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.

Beoordeeld met 1 van de 5 sterren

Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. ook in
  3. Fitness- en voedingsservice
  4. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.156)

119 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exceptional customer service

Exceptional customer service. When my order didn’t arrive they immediately sent out a replacement and was here within a few days . I would highly recommend this company .

2 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding!

Wonderful customer service, caring, kind and efficient. Well done Purolabs. First Class.

The product is great too. Really noticing the difference.

14 april 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Beware of less than transparent subscription process

Beware of less than transparent subscription process. Minimum 2 order not clear and extraction from subscriptions is not wholly straightforward. Biotic complex seems OK, but conditions for taking are not easy to align with a busy lifestyle - empty stomach, cold drink only. Recommend keeping by your bed with glass of water to consume as soon as you wake, am

3 april 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Anne,

Thank you for your feedback regarding our Biotic Complex and subscription service.

We do our best to make our subscription policy transparent, which is why it's displayed on all product pages and our FAQ page (https://purolabs.com/pages/faqs). This includes the minimum two-order requirement before cancellation. We can confirm your subscription has now been successfully cancelled.

Generally speaking, it's not recommended to take any kind of probiotic with a hot drink as this can kill the beneficial bacteria before it even reaches your stomach.

If you need any further assistance, please contact us at support@purolabs.com.

Thanks and have a lovely day.

Team Purolabs

Beoordeeld met 1 van de 5 sterren

ordered and paid for a 3 month supply…

ordered and paid for a 3 month supply as usual...
Got 30 instead of 90....
Resend or refund please...
Absolutely shocking service
I've contacted then 3 times online and been ignored...!!!!!...

1 maart 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Heather,

Thank you for your review. I apologise for any confusion regarding your recent order.

I've tried to locate your order in our system but I'm unable to find any recent purchases under your name. To help us investigate this properly, please could you email us at support@purolabs.com with your order number and the email address used when placing the order?

We pride ourselves on responding to all customer enquiries promptly, and our team ensures that all enquiries are addressed within 24 hours during the working week.

Once you provide your order details, we'll investigate this straight away and sort this out for you.
Thanks very much and we look forward to hearing from you.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

Magnesium tablets and leg cramps.

I needed magnesium tablets for leg cramps and I have tried some but they were not as effective as the ones I receive from prolabs.
Their service is excellent and communication is equal to any other.
Since taking these particular tablets the cramps have almost stopped. I'm very pleased with the product and their service.

22 maart 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I have tried Purolabs for about one…

I have tried Purolabs for about one month. I cannot report any significant results yet but the tablets don't upset me and I believe they are chemical free so I am hopeful that if I persevere, I will be able to report some improvements in my health.

10 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Purolabs customer service

Purolabs customer service, reacts quickly and well if there is any issue (eg. deliveries/too much stock/ advice about dosage, so that one doesn't overdose on any supplements). Thank you for the pure nature of your products and their efficacy.
M N W

6 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Makes contact !

They’re a good company do an excellent job and reply to emails, which is quite rare these days !

26 februari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor and unreasonable service

Order no.#447833 - Arianne.
I ordered as recommended by friend STRESS ANXIETY MOOD and improved sleep but regret to say I been sent wrong medicine
Mental Health.
I contacted by email and I received good response from Arianne. But next day I received reply from another assistant and informed that Mental Health medicine is for Stress Anxiety and Mood .How it can be?
While selling both medicines for different remedies.
I requested to refund me or I need to ask my credit card company for refund.
I got more stress before I received my medicine.
Pl avoid no phone number.
Abdul Gigani

23 februari 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Abdul,

Thank you for your review and for bringing this to our attention. I understand your confusion regarding the product labelling.

Based on the photo you sent us, I can confirm that your order contains the exact supplement you purchased which is our Ashwagandha supplement.

However, if you're not entirely satisfied with your purchase, please contact our customer service team at support@purolabs.com. They will be happy to assist you further with your concerns.

We also appreciate your feedback about our customer service contact options. We're currently working on expanding our support channels to better serve our customers.

Thank you for your patience and understanding. We hope to resolve this to your satisfaction.

Kind regards,
Team Purolabs

Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product, I'm on my second order. I'll be ordering again when I run out. Excellent fast service, brilliant price. Very nice company.
I've been getting biotin. It's really working.

9 februari 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Company seem extremely concerned

I’m giving a 3 as I have only taken 4 seem to be very gassy 🤔but that’s not unusual for me hence the reason for trying yet another brand . I read up that this happens with probiotics and you have to persevere.
Hopefully it will cease in a week
If it does I will give the product a 5
At least the company are keeping in touch which I really appreciate thank you .

8 februari 2025
Review zonder uitnodiging

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