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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer

Beoordeeld met 5 van de 5 sterren

I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.

Beoordeeld met 1 van de 5 sterren

Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. ook in
  3. Fitness- en voedingsservice
  4. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,4

Alle reviews

(1.156)

118 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Cate, Arianne & team :)

I don’t want to jinx things so to speak. I feel that Cate, Arianne & their team seem to have consistently come across as reliable ever since I first messaged them with q&a efforts! I ended up trying to try go to for their ginkgo biloba in 6 pack bulk shopping option after initially trying it out so fingers crossed! Thank you guys! Raza :)

10 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought the belly fat and moob capsules

Bought the belly fat and moob capsules. I took them all exactly as prescribed. Nothing happened. Waste of money. I asked for a refund to which I was told sorry but you are outside of the 30 day policy. Takes 30 days to finish the capsules. Quick to offer a discount to waste my money even more. After saying I,d leave a negative review instead was offered a 30% discount. Why would I easte my money again? AVOID. THERE ARE BETTER PRODUCTS OUT THERE! DO YOUR RESEARCH . 0 STARS

12 september 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Jay,

Thank you for taking the time to share your feedback. However, I believe there may be some confusion as Purolabs has never sold 'belly fat and moob capsules' in our product range. You can view our complete product catalogue at www.purolabs.com/collections/all.

Additionally, our returns policy has always been 60 days, not 30 days as mentioned in your review. This suggests you have purchased from a different supplements company. I am sorry about that and hope you manage to find the real brand you've purchased from.

Thanks very much and we hope you have a lovely day ahead.

Team Purolabs

Beoordeeld met 3 van de 5 sterren

Good products, however………..

Have purchased a few vitamins from Purolabs over the past year as I’m impressed with the quality of their products. As others have mentioned here though, you need to be aware of the subscription trap which I fell into today!
I placed an order and used the code SUB10 believing I was getting 10% discount for subscribing to their newsletter and not a continuing order that renews automatically each month. I tried to cancel but there is no option to do that on the My Subscription page. I’ve read in their terms and conditions that you need to receive two orders via subscription before the option to cancel appears on the portal.
Have been trying to contact them all day today, without response, to cancel my order and subscription. Have now received shipment confirmation and finally a reply from Cate telling me about the benefits of subscription, but no option to cancel.
Will update here if I finally manage to get the subscription cancelled, but be wary folks of the subscription trap I fell into!

UPDATE
Order is on its way but they have now cancelled the subscription, as requested yesterday. All sorted!

3 oktober 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Robert,

Thank you for taking the time to share your feedback.

We understand your initial frustration regarding the subscription service and appreciate you bringing this to our attention. Whilst our subscription terms are detailed on our product pages and FAQ section, we're always looking for ways to make this information clearer for our customers.

For transparency, the SUB10 code is indeed part of our subscription programme, offering a 10% discount on recurring orders. We acknowledge that this could have been clearer, and we're reviewing how we communicate this to ensure there's no confusion for future customers.

We're glad that our customer service team was able to assist you with cancelling your subscription promptly once you confirmed your request. We always aim to process such requests as quickly as possible, though we do encourage customers to review our subscription terms before signing up.

It's wonderful to hear that you're impressed with the quality of our products. We take great pride in our formulations and are committed to maintaining these high standards.

If you need any further assistance or have questions about our products, please don't hesitate to reach out to our customer service team at support@purolabs.com.

Thank you again for your valuable feedback and continued support.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

I have been on the

I have been on the Purolabs Meno Complex for a month and can honestly say they have definitely kept my symptoms at bay. Can recommend and I will definitely be purchasing again.

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Products

Easy to order , delivered quickly , great products free from bulking and filler agents , just a clean product .

29 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam

They trap in to their subscription plan and then when you request a refund, they make you pay for postage. Far better companies out there to buy from

22 september 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Harpal,

Thank you for sharing your feedback with us. I sincerely apologise for the frustration you've experienced with our subscription service.

I can confirm your subscription renewed early on 22nd September and was dispatched shortly afterwards, which meant we were unable to cancel it in time. However, we've assisted you in arranging a return for a full refund, and you can cancel your subscription through your account dashboard.

At Purolabs, we process orders rapidly for quick delivery, though this occasionally creates challenges for same-day cancellations. We're committed to transparency and always work to find customer-focused solutions.

Please contact us at support@purolabs.com if you need assistance with the return process or managing your subscription. We hope to restore your confidence in Purolabs.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

I love this company & the products

I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon, new growth began to show, so I signed up for regular deliveries - so easy, & I am very happy. My hair has never looked better.Highly recommend Purolabs, great company, great service.

17 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Still waiting…

I have been getting all of my supplements from Purolabs for years. Their products are not a problem - they’re actually great. However, their service lately has been horrendously below par. In the past they would respond within one day; hours, even, and deliveries were always made on time with Royal Mail tracking. But, now it takes days of chasing to get a response to simple queries. Their deliveries are also so delayed, and they no longer provide tracking numbers. They use a disabled tracking number which tells one nothing of use. My last order was dispatched 5 days ago, and I’m still waiting.

I’ve now cancelled all of my subscriptions with Purolabs. It’s a shame because I do really like their clean, informative and clearly-labelled supplements, but their drop in service has made me go elsewhere. Thorne is a great brand (healf.com).

19 september 2025
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi JB,

Thank you for your detailed feedback and for being a loyal Purolabs customer for years. I’m very sorry to hear about your recent experience.

At Purolabs, we're actively working to improve our customer service standards - our response time is at 9 hours and are implementing better delivery tracking systems.

I'd very much like to investigate your recent order personally. Could you please contact our customer service team directly at support@purolabs.com with your full name and order details so we can locate your account and provide immediate assistance with tracking your current order?

Thank you for your years of loyalty, and I hope we can earn back your trust.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

Excellent service as always

Excellent service as always. I’m on subscription for D3 K2 & this is a clean vitamin with no fillers. Delivery is always on time & if you should have a query, Cate or another member of staff will answer very quickly. I highly recommend this company for its efficiency & quality vitamins. Thank you to all. ☯️

6 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivery Quick & Product Seems Promising

Delivery was quick and packaged securely.

I have only been using the product for just over a month and have seen some slight improvement with regard to hot flushes. I feel confident that continuing to take the product could will be beneficial to me. Time will tell

10 september 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A successful boost

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking anymore. I am happy to recommend this supplement.

4 augustus 2025
Review zonder uitnodiging

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