I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.
Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer
Bedrijf heeft geantwoord
I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer
Bedrijfsgegevens
- Vitamine- en supplementenwinkel
- ook in
- Fitness- en voedingsservice
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contactgegevens
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, Verenigd Koninkrijk
- support@purolabs.com
- purolabs.com
4,4
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fabulous customer service
I had a query about changing my regular order. It was done immediately, with no fuss and great courtesy ( and over the Christmas period!). I can't rate this service highly enough.
27 december 2025
Review zonder uitnodiging
I have a standing order for collagen…
I have a standing order for collagen tablets. My December order failed to arrive on time and I contacted Cate at customer service who was very helpful. She responded quickly and solved the problem without fuss or bother. I rate the collagen tablets highly too.
15 december 2025
Review zonder uitnodiging
I have been using their products for…
I have been using their products for months now and find them a very helpful company I was suffering IBS and was to frightened to go anywhere in case I got court out but now I am living a normal life thanks to purolabs Biotic Complex .
22 december 2025
Review zonder uitnodiging
Fantastic support
Had great support from purolabs when my order got lost twice in the post they replaced them straight away , fantastic customer service, I recommend there products and services to anyone, thanks Purolabs.
15 december 2025
Review zonder uitnodiging
Purolabs
Purolabs have been very helpful withchanging/substituting products during my time with them. Customer service is great and they get back to you quickly.
15 december 2025
Review zonder uitnodiging
Excellent service and great customer…
Excellent service and great customer service from a very good customer focused company. Will definitely come back
19 december 2025
Review zonder uitnodiging
Better late than neverMy package did arrive but was nearly a…
My package did arrive but was nearly a week late causing an interruption in taking my tablets.
It’s the first time this has happened and the Customer Services have been very good resolving this issue.
18 december 2025
Review zonder uitnodiging
Really pleased with Purolabs
Really pleased with Purolabs. The person I emailed was very helpful and sympathetic. The purchase arrived promptly and in good condition. I have yet to experience the effectiveness.
15 december 2025
Review zonder uitnodiging
Delivered in a smart simple container…
Delivered in a smart simple container with Vitamin C capsules & so much easier to swallow than large hard tablets! Glad I came across this supplier!
10 december 2025
Review zonder uitnodiging
Packaging very well designed ,for easy…
Packaging very well designed ,for easy storage and can be slipped into your bag !
30 november 2025
Review zonder uitnodiging
Black Friday £25% ?There was no…
Black Friday £25% ?There was no discount unless i suscribed and bought supplement 2 times
28 november 2025
Review zonder uitnodiging
Antwoord van Purolabs
Hi Catherine,
Thank you for your feedback regarding our Black Friday promotion.
I'm sorry for any confusion about the discount. Our Black Friday 25% discount applies automatically to orders over £40.00, which was stated in the promotion terms. As your order didn't meet the minimum threshold, the discount wasn't applied.
The promotion wasn't linked to subscriptions – it simply required a minimum purchase amount of £40.00 to qualify for the 25% off.
If you'd like to place an order that qualifies for future promotions, or if you have any questions, please feel free to contact us at support@purolabs.com and we'll be happy to help.
Thanks again and we hope you have a lovely week ahead.
Team Purolabs
Tricked into repeated order
I was surprised to receive a second shipment with no authorization. Customer service said that I ticked a repeated order and they refused to return it and refund it. Read the small prints as they are a fraud and live on our small mistakes. Disgusting.
22 november 2025
Review zonder uitnodiging
Antwoord van Purolabs
Hello there,
Thank you for your feedback. I'm sorry to hear about this experience.
I want to assure you that we never intentionally mislead customers. During checkout, there's an option to set up regular deliveries, which can be managed or cancelled anytime through your account on our website after the second cycle is completed. Our subscription policy is clearly posted on all product pages and in our FAQ section (https://purolabs.com/pages/faqs).
I've tried to locate your account to investigate and arrange a resolution, but haven't been able to find it with the details available. We do offer a 60-day return policy (full details here: https://purolabs.com/pages/help-centre). Could you please email us at support@purolabs.com with your order number or the email address used for your purchase? We can then review what happened and discuss your return options.
We take all feedback seriously and want to ensure every customer has a positive experience. I hope we can resolve this promptly.
Thanks again and we hope you have a lovely week ahead.
Team Purolabs
Excellent communication
Excellent communication, excellent delivery service
4 september 2025
Review zonder uitnodiging
The service is regular and reliable
The service is regular and reliable, and the product does what I need 90% of the time (after all, nothing is perfect!).
9 november 2025
Review zonder uitnodiging
Great value for money
Great value for money, vitamins that actually work and make a difference. Fast delivery and Great customer service
2 november 2025
Review zonder uitnodiging
Improve the app
Improve the app. I wanted to delay order, not possible on the app. Only recourse was to cancel the subscription.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Purolabs
Hi Christine,
Thank you so much for taking the time to share your feedback.
I’m sorry for any confusion — we don’t currently have an app, so it’s possible there may have been a mix-up with another company. You can, however, easily manage your subscription directly on our website. Simply log in using your email and password, then visit the “Manage Subscriptions” section. From there, you’ll be able to update your delivery schedule, payment details, and product selections, or even skip a shipment if needed.
After reviewing your account, I can confirm that your subscription was cancelled in July as requested. The order you received in October was a one-time purchase, which was successfully delivered on the 22nd.
If you have any other questions or would like further clarification, please don’t hesitate to get in touch with our team at support@purolabs.com — we’re always happy to help.
Thanks again and we hope you have a lovely week ahead.
Team Purolabs
I have subscribed every 2 months to…
I have subscribed every 2 months to Purolabs Biotin which has been really good for my hair 👌😊Very friendly customer service.
8 oktober 2025
Review zonder uitnodiging
I wrote a review and gave it 1*
I wrote a review and gave it 1*. The company has now given me a refund and I am now satisfied
18 oktober 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.