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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer

Beoordeeld met 5 van de 5 sterren

I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.

Beoordeeld met 1 van de 5 sterren

Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. ook in
  3. Fitness- en voedingsservice
  4. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.156)

118 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Purchase of supplements

I have ordered several supplements from the range and the customer service is excellent - communication is prompt and the team are lovely to deal with when you have a query. Highly recommend.

24 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Worked well for me

I Was skeptic agent trying so many but they just admit this vitamins really worked for me. High recommended

5 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I do feel I am seeing improvement

I got the products as a gift, I tend to not be very keen on trying gift ones, but I am loving it. My nails are strong, I do feel my hair is getting thicker. I have been taking for 7 weeks, and highly recommend, collagen and biotin

22 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cancelling subscription

I am still trying to cancel my subscription and I can see so many others with the same problem which they have claimed has been resolved. It looks like I will have to contact my bank about this. Constant emails and more deliveries which I have not agreed to.
There is enough warnings on here for customers to be warned.

19 februari 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Anne,

Thank you for taking the time to share your feedback with us.

We understand how concerning this situation has been for you. When you contacted us on Tuesday, our team worked to assist with your subscription cancellations immediately. You were able to cancel one of your subscriptions yourself.

Unfortunately, by the time your cancellation request was confirmed on February 24, your order had already been dispatched from our warehouse that same morning. We have already reached out to you via email to arrange a return once you receive this delivery, and we will ensure this is processed smoothly for you.

We want to assure you that all of your subscriptions have now been fully cancelled, and there will be no further charges or deliveries beyond the one currently in transit. If you have any concerns or need further assistance, please contact us directly at support@purolabs.com.

Once again, we apologise for any inconvenience this has caused.

Thank you for your feedback; it helps us improve.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

Reliable company

Purolabs dealt with an issue promptly and efficiently. They make you feel like you're a valued customer.

13 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 star service

excellent customer service very helpful would recommend anyone to buy from this company ,when Royal Mail lost my delivery i got a replacement very quickly with excellent communication though out the process given 5 stars

9 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They will not let me cancel my subscription

They just will not let me cancel my subscription. This has been going on months and every time I think it's sorted I get another message saying my next order is ready. They say it is simple to cancel on the website but it will not let me do it and I have wasted hours of my time.

6 februari 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Andrew,

Thank you for bringing this to our attention.

We understand how concerning it must have been to receive messages about upcoming orders after requesting cancellation. We want to assure you that we have thoroughly reviewed your account, and we can confirm that all subscriptions under your name have been successfully cancelled. The last charge processed was on August 25, 2025, and there have been no charges since then.

Our team has also sent you a confirmation email today to provide you with peace of mind that everything has been fully cancelled on our end. If you continue to receive any notifications, it's possible they may be linked to a different email address or name on your account. Please reach out to us directly at support@purolabs.com with any alternative email addresses you may have used, along with a screenshot of the email you received, so we can investigate further and resolve this immediately.

We genuinely apologise for the time and stress this has caused you, and we appreciate your patience as we worked to resolve this matter.

Thank you again for your feedback.

Team Purolabs

Beoordeeld met 1 van de 5 sterren

DON'T SIGN UP TO THE SUBSCRIPTION

Having signed up to a subscription the 1st order that arrived was disappointing. The vitamins are not pure but mixed with other vitamins, so for example their calcium pills were watered down with vitamin D which I had already bought, their zinc only 15% zinc!!!! I tried to cancel the subscription as I wanted pure vitamins but you cannot cancel the subscription.

I was for was forced to then email the company via their website to ask how to cancel the subscription.

I received an email saying that they do NOT ALLOW CANCELLING of any subscriptions until the SECOND ORDER has been processed. This I am sure is not legal but more to the point if a customer is not happy with the products why FORCE THEM to have more!!!!

These vitamins are over priced and as per the zinc at 15% lacking in actual product! Watered down rubbish.

I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY AT ALL.

5 februari 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi MH,

Thank you for taking the time to share your feedback with us.

We'd like to clarify that all our ingredient lists, including the precise amounts and any additional vitamins included in our formulations, are clearly displayed on each product page, along with the back label of every product. We combine certain vitamins, like Vitamin D with Calcium, because they work together to enhance absorption and effectiveness, a practice backed by nutritional science. Our Zinc supplement contains 15mg of elemental zinc per serving, which provides 150% of the recommended daily value.

Regarding your subscription, we sincerely apologise for any confusion. Our subscription policy, which is outlined on all product pages and in our FAQ section, does require two deliveries before cancellation to ensure customers have adequate time to experience the benefits of consistent supplementation. However, we recognise this wasn't the right fit for you. Our team has already reached out via email to offer you a solution that addresses your concerns, and we're pleased we could find an option that works better for you.

If you haven't already, please reply to our email or contact us directly at support@purolabs.com so we can find the best solution for you.

Thank you again for your feedback.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

Good all round!

Good discount, good combination of vitamins (ie D3 with K2), speedy delivery and helpful, pleasant interaction with Purolabs on email.

13 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Additional Subscription Product Order

I have a 2 monthly automated subscription with Purolabs. I recenty added a new product which I had not realised had a recommended daily dosage of 2 tablets. My other products specify a single tablet daily. I therefore needed to make an additional order outside of the prescription period but at a subscription price. The Purolabs representative who I spoke with was very helpful, efficient and well informed. She assisted me to make this one-off purchase at the subscription price. Excellent service.

16 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Packsge arrived on time

I found the member of staff I dealt with to ve very helpful and sympathetic. My package arrived quickly and was well packaged. Will definitely order more.

2 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Small milk thistle capsules

I ordered some milk thistle capsules from Purolabs after being told that I had the start of fatty liver disease. I had read that milk thistle would help. My order arrived within days of ordering and the capsules are small so easy to swallow.

20 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent service. I mistakenly ordered another product and when I contacted them to cancel it they did so and refunded me immediately.
Great service, great products great company

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

It is impossible to cancel a…

It is impossible to cancel a subscription. There is nowhere that allows this. There is a cancel the product but when you click on it you get a message that says it can't go through. They also won't let you delete your payment info. Only add a new payment option. Supposedly the products are supposed to be good but the rest seems like a scam.

8 januari 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Nancy,

Thank you for sharing your feedback. I'm sorry to hear about this experience.

While we haven’t received reports of this issue from other customers, we’ve reached out to your email address to assist you directly and better understand the error message you encountered. We’re here to help with managing your subscription and payment information, and we’ll make sure everything is resolved smoothly.

We truly appreciate your honest feedback, as it helps us improve our processes.

The Purolabs Team

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