I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer
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I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.
Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer
Bedrijf heeft geantwoord
I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer
Bedrijfsgegevens
- Vitamine- en supplementenwinkel
- ook in
- Fitness- en voedingsservice
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contactgegevens
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, Verenigd Koninkrijk
- support@purolabs.com
- purolabs.com
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Purchase of supplements
I have ordered several supplements from the range and the customer service is excellent - communication is prompt and the team are lovely to deal with when you have a query. Highly recommend.
An excellent service provided
An excellent service provided. Also very helpful when I emailed a question. Thank you.
Excellent product
Excellent product, my energy levels are up much to the delight of my wife.
Worked well for me
I Was skeptic agent trying so many but they just admit this vitamins really worked for me. High recommended
I do feel I am seeing improvement
I got the products as a gift, I tend to not be very keen on trying gift ones, but I am loving it. My nails are strong, I do feel my hair is getting thicker. I have been taking for 7 weeks, and highly recommend, collagen and biotin
Cancelling subscription
I am still trying to cancel my subscription and I can see so many others with the same problem which they have claimed has been resolved. It looks like I will have to contact my bank about this. Constant emails and more deliveries which I have not agreed to.
There is enough warnings on here for customers to be warned.

Antwoord van Purolabs
Reliable company
Purolabs dealt with an issue promptly and efficiently. They make you feel like you're a valued customer.
First Experience
This is the first time I have used this company and the price and delivery service was exceptional
5 star service
excellent customer service very helpful would recommend anyone to buy from this company ,when Royal Mail lost my delivery i got a replacement very quickly with excellent communication though out the process given 5 stars
They will not let me cancel my subscription
They just will not let me cancel my subscription. This has been going on months and every time I think it's sorted I get another message saying my next order is ready. They say it is simple to cancel on the website but it will not let me do it and I have wasted hours of my time.

Antwoord van Purolabs
DON'T SIGN UP TO THE SUBSCRIPTION
Having signed up to a subscription the 1st order that arrived was disappointing. The vitamins are not pure but mixed with other vitamins, so for example their calcium pills were watered down with vitamin D which I had already bought, their zinc only 15% zinc!!!! I tried to cancel the subscription as I wanted pure vitamins but you cannot cancel the subscription.
I was for was forced to then email the company via their website to ask how to cancel the subscription.
I received an email saying that they do NOT ALLOW CANCELLING of any subscriptions until the SECOND ORDER has been processed. This I am sure is not legal but more to the point if a customer is not happy with the products why FORCE THEM to have more!!!!
These vitamins are over priced and as per the zinc at 15% lacking in actual product! Watered down rubbish.
I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY AT ALL.

Antwoord van Purolabs
I didn’t receive an order recently so…
I didn’t receive an order recently so contacted purolabs and got a reply very quickly and a new order sent out which arrived very quickly
It's definitely having an effect!
Great service, and so far (am three weeks into using the Collagen and Biotin) my skin looks more radiant and has def has more bounce! I've had several compliments and thats saying something for January!
Good all round!
Good discount, good combination of vitamins (ie D3 with K2), speedy delivery and helpful, pleasant interaction with Purolabs on email.
Additional Subscription Product Order
I have a 2 monthly automated subscription with Purolabs. I recenty added a new product which I had not realised had a recommended daily dosage of 2 tablets. My other products specify a single tablet daily. I therefore needed to make an additional order outside of the prescription period but at a subscription price. The Purolabs representative who I spoke with was very helpful, efficient and well informed. She assisted me to make this one-off purchase at the subscription price. Excellent service.
Packsge arrived on time
I found the member of staff I dealt with to ve very helpful and sympathetic. My package arrived quickly and was well packaged. Will definitely order more.
Small milk thistle capsules
I ordered some milk thistle capsules from Purolabs after being told that I had the start of fatty liver disease. I had read that milk thistle would help. My order arrived within days of ordering and the capsules are small so easy to swallow.
I have been ordering Purolabs from a…
I have been ordering Purolabs from a different source.
I decided to go direct and am very pleased with the speedy delivery and shall go direct to them in the future.
Excellent company
Excellent service. I mistakenly ordered another product and when I contacted them to cancel it they did so and refunded me immediately.
Great service, great products great company
It is impossible to cancel a…
It is impossible to cancel a subscription. There is nowhere that allows this. There is a cancel the product but when you click on it you get a message that says it can't go through. They also won't let you delete your payment info. Only add a new payment option. Supposedly the products are supposed to be good but the rest seems like a scam.

Antwoord van Purolabs
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