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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I started using puritans a few years ago. Firstly the products work and I have tried many others prior to using purolabs. The customer service team are so attentive and supportive. Delivery is on tim... Toon meer

Beoordeeld met 5 van de 5 sterren

I found this an exceptionally helpful and attentive company. Enquiries are dealt with very quickly, 7 days a week, by real people who care about their business and their customers.

Beoordeeld met 1 van de 5 sterren

Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. ook in
  3. Fitness- en voedingsservice
  4. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.156)

118 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Supplements arrived quickly and well packaged

Supplements arrived quickly and well packaged. Bought the Biotin Complex for hair and nails. Been taking them for a month and am already seeing results, my hair is shiny and I do have some regrowth, which is great to see. Will be reordering :)

25 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Very informative great products & communication with super speedy delivery and seeing very positive results & also feeling really good will be buying some more soon

10 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bunk peptides

Bunk peptides

Long story short, I made a big order with this place and after even much bigger doses, nothing! I've tried many peptides and some like, Selank or Semax or NAD+ you can feel exactly what you bought!

I asked for a refund and they only responded to me after i posted my review. (they flagged my last review of course:)

I expressed my concern with these people and they called me a 'liar'!

All i wanted was a refund for the items i sent back! ..

They are doing their best to make sure my review can't be seen by other people for a reason!

Don't be like me: listen to the reviewer before me and don't get scammed!

In the end, who am to say where you should send your money!

I believe these peptides are bunk, and even though they are "tested" i believe the rest of the batch of untested items are bunk!

They will try to remove this review as well and I'll keep posting my experience with this bunk place

*ps they told me they have 'thousands' of customers, but only a handful of reviews... Got to love family and friends!

In the end i was told they will refund 'my whole order' after sending back: one NAD+ a Selank and two Retas.

I have other sources who I've bought from and what i bought from them is good genuine stuff!

I will update this review according to the situation..
and time to review this place on other forums to warn people!

7 juni 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi there,

Thank you for taking the time to share your feedback.

After carefully reviewing your comments, we believe this review may have been intended for a different company. The products you mentioned, including Selank and Retas, are not products that we sell at Purolabs. We are a UK based company and we also only ship within the UK, which leads us to believe this review may have been posted on our profile in error.

We want to ensure that your concerns are directed to the right business so that they can be properly addressed.
We kindly ask that you review your order details to confirm which company you purchased from, as we wouldn't want your experience to go unresolved by the correct business.

If you believe you have made a purchase with us and have any questions, please don't hesitate to reach out to us at support@purolabs.com and we'll be happy to look into this for you.

We wish you all the best in resolving this matter.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

I’ve been taking Purolabs Biotin…

I’ve been taking Purolabs Biotin Complex capsules for a few weeks now, and I’m genuinely impressed with the results. My hair feels stronger and looks shinier, and I’ve also noticed an improvement in my nails — they’re growing faster and breaking less often. The capsules are easy to swallow. No unpleasant aftertaste or side effects either. Great quality supplement, and I’ll definitely continue using it!

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Subscription managed expertly

The probiotic has had significant positive effects on my health so I have subscribed. The company dealt with the renewal professionally, keeping me informed of the progress of my order and ensuring delivery in an appropriate time frame.

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

extremely helpful

Arianne Was extremely helpful. Sorted my delivery issue out & corrected it. Went out of her way to check everything was now received. I was so impressed I also left a review on other platforms. Im a subscriber for my electrolytes & vit d& k2, and as a chronically sick person these help me a lot in my daily life. So thank you Purolabs. I can’t fault you.

2 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 stars

5 stars! Fast responses from the customer service. I had an enquiries about organic certifications and they were provided within few days so I could purchase my products with peace of mind. Once I placed my order, it arrived very quickly and I loved the clever packages (unusually slim& flat) in both the products and delivery - which are more environmental friendly (although it could be made of glass!;-). Very happy and I’ll try other products in the future.

21 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I placed my first order which arrived…

I placed my first order which arrived okay. I decided to do a subscription. They shipped the item and it has arrived. I tracked and it is on the depot after a week. I emailed CS twice and I didn't have any reply. Yesterday I sent a message through the website, and I still don't have a reply. Very disappointed, I will cancel my subscription and I request a refund, if I am like. I not I will speak to my bank.

23 april 2026
Review zonder uitnodiging
Logo Purolabs

Antwoord van Purolabs

Hi Brenda,

Thank you for bringing this to our attention, and we sincerely apologise for the concern and frustration this has caused you.

We can see that you contacted us on April 22, and our team responded on the same day to let you know that your order was in transit. Your order was dispatched on April 16, and at the time you reached out to us, it was still within the standard 3-5 business day delivery timeframe. We understand how worrying it can be when a delivery is delayed, and we're sorry if our response didn't reach you as expected.

Our team has since reached out to you directly from our Purolabs email to confirm the situation, and we've already arranged a reshipment for you to ensure you receive your order as quickly as possible.

We value your business and want to assure you that we are here to help. If you have any further questions or concerns, please don't hesitate to contact us at support@purolabs.com, and we'll make sure everything is resolved for you.

Thank you for your patience and understanding.

Team Purolabs

Beoordeeld met 5 van de 5 sterren

I had ordered a pack of creatine

I had ordered a pack of creatine. The product I ordered arrived in time. The creatine I have been taking is beneficial for me, Iam feeling a quick recovery after exercise. Relief body aching after consuming the creatinine. I would like to recommend the product I ordered to those people who seeking a better creatinine.

17 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A really prompt reply

A really prompt reply when I had a query about a delivery being late. The delivery soon arrived too, though slightly after the expected date. The customer service was excellent and they followed up to make sure everything was alright.

13 maart 2026
Review zonder uitnodiging

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