Purolabs Reviews 

Antwoord van Purolabs

27 jul 2026

Hi Satvinder,

Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and concern this experience has caused you.

We'd like to assure you that our team has been responding to your emails throughout this process. We responded on July 20 to confirm your order was in transit, followed up again on July 21, and proactively reached out on July 23 to check on your delivery. We're sorry if our replies didn't reach you as expected, as they may have been filtered into your spam, junk, or promotions folder.

Once you confirmed your delivery address on July 26, we immediately arranged a replacement shipment for you. We are currently waiting for the new tracking number from our warehouse and will be following up with you shortly with the tracking details.

We genuinely value your business and want to assure you that providing timely and helpful communication is something we take very seriously. We're sorry this experience didn't reflect that, and we hope the replacement reaches you swiftly.

If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us at support@purolabs.com and we'll be happy to help.

Thank you for your patience and understanding.

Team Purolabs

Antwoord van Purolabs

22 jul 2026

Hi Ann,

Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this experience has caused you.

We'd like to clarify what happened in this instance. When you contacted us on Saturday to request a cancellation, our team responded promptly with instructions on how to manage your subscription through our portal. Upon learning that you were experiencing difficulty, we explained that our subscription includes a two-order minimum trial period, as outlined on our product pages and FAQ section at https://purolabs.com/pages/help-centre.

We understand this may not have been the outcome you were hoping for, and we're sorry if our emails suggesting alternatives came across as unhelpful rather than supportive. Our intention was genuinely to assist you in finding the best solution during this period, whether that was skipping an order, adjusting your delivery frequency, or switching to a different product.

We want to assure you that once your second cycle is completed, you will be able to cancel your subscription in full. In the meantime, our team is here to help make this as smooth as possible for you. Please don't hesitate to reach out to us at support@purolabs.com or manage your subscription directly through your account at https://purolabs.com/a/account/login and we'll do everything we can to assist you.

Thank you for your patience and understanding.

Team Purolabs

Antwoord van Purolabs

13 jul 2026

Hi Joanna,

Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this has caused you.

We'd like to clarify the timeline of events to provide some transparency. When you contacted us on June 10 to request a cancellation, our records show that there was no active subscription on your account at that time. However, an order had already been automatically processed earlier that same day before the cancellation was confirmed, which unfortunately meant it was fulfilled and dispatched to your previous address. As outlined in our subscription policy, which is posted on all product pages and in our FAQ section, all subscriptions require a minimum of two cycles before cancellation, and your June order was your second cycle.

Once our warehouse confirmed that the order had been returned to us, our team reached out to you straight away to find the best resolution for you. As per your request, we were happy to process a refund, which has since been completed.

We want to assure you that your subscription has been fully cancelled and there will be no further charges or deliveries. If you have any further questions or concerns, please don't hesitate to reach out to us at support@purolabs.com and we'll be happy to help.

Thank you for your patience and we hope this brings the matter to a satisfactory close.

Team Purolabs

Antwoord van Purolabs

6 jul 2026

Hi there,

Thank you for taking the time to share your feedback, and we're truly sorry to hear that you haven't seen the results you were hoping for.

We do want to gently mention that supplements can work differently for everyone, and many of our customers begin to notice results between 60 to 90 days of consistent use. As every body is unique, the time it takes to see improvements can vary from person to person.

We'd love the opportunity to look into this further for you. However, after thoroughly searching our records, we've been unable to locate any order or correspondence under your name. This may be due to the order being placed under a different name or email address.

Could you please reach out to us directly at support@purolabs.com with your order details or the email address used at the time of purchase? Once we've been able to locate your account, we'll do our best to find a resolution for you. You're also welcome to visit our help centre at https://purolabs.com/pages/help-centre for more information on our returns and refund policy.

We genuinely value your feedback and would love the chance to make this right for you.

Team Purolabs