Last night I ordered 2 bottles of magnesium Bisglycinate ( an excellent product) I only need ONE. It was impossible to cancel the order, even though only minutes after the order was made. Customer... Toon meer
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Lees wat reviewers zeggen
I have been buying products from this company for some months. They don't use 'fillers', hence their name Purolabs, I find their products superb and reasonably priced. I had an issue the other day r... Toon meer
Always on time with the option of delayed delivery whenever you want it. Helpful and informative advice from the friendly team. Will definitely be ordering from Purolabs in the future. Thank you
After major surgery followed by chemotherapy for Ovarian cancer. I was left feeling low, depressed and lethargic. Finding I had poor vitamin levels. An advert on instagram caught my interest. I ordere... Toon meer
Bedrijfsgegevens
- Vitamine- en supplementenwinkel
- ook in
- Fitness- en voedingsservice
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contactgegevens
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, Verenigd Koninkrijk
- support@purolabs.com
- purolabs.com
4,4
Uitstekend
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Subscription order arrives on time & I…
Subscription order arrives on time & I am informed of the date in plenty of time for me to make changes if I wish to.
3 september 2026
Review zonder uitnodiging
Great company and products I have only…
Great company and products I have only given four stars as my product took eight days to get here so continuity not great
2 september 2026
Review zonder uitnodiging
Cheats
Cheats. They charged my credit card. But sent an email saying that i had "almost" purchased an item. When i protested, they sent me another email the transaction was cancelled. It was not. Now i see they below that claim they cannot find any transaction.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Purolabs
Hi Barbara,
Thank you for your follow up, and we sincerely apologise for any confusion our previous response may have caused.
We'd like to clarify that when we initially searched our records, we were unable to locate any orders or correspondence as we could only see the username "Bad food" on your review. We apologise for any frustration this may have caused, and we want to assure you that this was not an attempt to dismiss your concern.
Regarding your order, the email you received was an automated cart reminder sent because there was a typo in the email address associated with your order, which caused our system to recognise it as two separate transactions. We completely understand how confusing and concerning this must have been. We have since corrected the email address on your account and resent the confirmation of your cancelled order to ensure you have received this successfully.
We can confirm that your order has been fully cancelled, and our team has sent you a screenshot as proof of the cancellation. Your refund is currently being processed, and we kindly ask that you allow 3 to 5 business days for this to reflect on your credit card statement, depending on your bank's processing times.
We're truly sorry for the stress this caused you, and we hope this brings the matter to a satisfactory close. If you have any further questions or concerns, please don't hesitate to reach out to us at support@purolabs.com and we'll be happy to help.
Team Purolabs
Arrived fast and Cate in customer…would recommend this company
Arrived fast and Cate in customer service could not have been more helpful
24 augustus 2026
Review zonder uitnodiging
Tried to cancel my subscription with…
Tried to cancel my subscription with Purolabs and the site won't let me, l have contacted 'Support' but no reply now l've had to go to my Creditors to block them, be careful!
The products are quite dear and now have gone some were else!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Purolabs
Hi Rami,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this experience has caused you.
We can confirm that when you contacted us on August 28, our team responded within the same day and can see that you have been receiving our replies. We're sorry if the response time caused any inconvenience.
Regarding your subscription, as outlined in our subscription policy which is posted on all product pages and in our FAQ section at https://purolabs.com/pages/help-centre, all subscriptions require a minimum of two billing cycles before cancellation. At the time of your request, this requirement had not yet been met. Our team did reach out to offer you several alternatives to help find a solution that worked best for you.
Once your second cycle is completed, you will be able to cancel your subscription easily through your account portal at https://purolabs.com/a/account/login under "Manage Subscriptions", where you can also skip an order, change your delivery frequency, or swap to a different product.
We'd love the opportunity to resolve this for you before any further steps are taken. Please don't hesitate to reach out to us at support@purolabs.com and we'll do everything we can to assist you.
Thank you for your patience and we hope to hear from you soon.
Team Purolabs
Good product, price and service.
Good product, good price, good service.
1 juli 2026
Review zonder uitnodiging
Really good vitamins that arrived quickly.
Very speedy delivery and no worries about being in for it, as it fits through the letterbox. The product is doing everything it says on the advert. The results were obvious after a week , and several weeks later they have made a huge difference. I can wholeheartedly recommend this company.
21 augustus 2026
Review zonder uitnodiging
Good product
Good product. Great staff very helpful
Feeling less tired after a week
Easy to order and communicate
3 augustus 2026
Review zonder uitnodiging
Nutrition advice
I made a free online appointment with the nutritionist to ask if I was taking the correct supplements that I decided to take. She was extremely knowledgeable, friendly and helpful. She suggested I swop a couple which should be better suited to me.
Would strongly recommend seeking this free advice if you're unsure on the right supplements for you.
10 augustus 2026
Review zonder uitnodiging
My Purolabs Experience
I order the Collagen Complex from Purolabs Im on month 2 and can already see a difference I cant wait to see what the next few months will bring. My skin looks more hydrated than ever which I didnt except as im also on my 2nd month of tretinoin I think the collagen has helped protect my skin barrier with the hydration. I also had to contact customer service & they were amazing so helpful & I even got a follow up email to make sure everything was ok and to see if I had anymore questions. 10/10.
🌟🌟🌟🌟🌟
16 juli 2026
Review zonder uitnodiging
Easy to buy on line and feel a…
Easy to buy on line and feel a difference having started taking them 👍🏼
1 augustus 2026
Review zonder uitnodiging
Very efficient and easy to contact
Very efficient and easy to contact. I feel I can trust them
2 augustus 2026
Review zonder uitnodiging
My order of D2K3 and Multi Vits (total…
My order of D2K3 and Multi Vits (total cost £49) was stolen and dispersed 200 yards down the road.
This was not in any way a Purolabs error.
However. I reached out to them and Cate responded by resending my order FOC
Very very impressed with Purolabs ⭐️⭐️⭐️⭐️⭐️👏🏻👏🏻👏🏻
3 augustus 2026
Review zonder uitnodiging
I made an error with an order and in no…
I made an error with an order and in no time PUROLABS customer service, was there to help and fixed it.
I very happy with this excellent service and will continue to shop with PUROLABS.
THANK YOU
28 juli 2026
Review zonder uitnodiging
Excellent service
Excellent service.
Could you call me please regarding my account. Robert Whyte.
6 augustus 2026
Review zonder uitnodiging
Excellent Service & Communications
The communications with the Prolabs team is excellent. Staff friendly, professional, accommodating & respond promptly with their support.
Initially I was getting muddled with the frequency of re-ordering. But from discussing frequency with staff I now have the frequency of future orders sorted & am no longer confused🫶
I love the shape of the containers as it means orders are posted thru' my letterbox. I find round containers too large which means packages were left on doorstep. Not good for safety.
I have a regular ongoing order of Multivitamins and D3K2 Vitamins which suit my needs. Prices very reasonable too for a 2 month I a day supply.
Definately⭐️⭐️⭐️⭐️⭐️ for Purolabs Team.
2 augustus 2026
Review zonder uitnodiging
Delivered by my excellent postman.
30 juli 2026
Review zonder uitnodiging
Have a subscription with Purolabs
Have a subscription with Purolabs. Always delivered on time. Good quality product
18 juli 2026
Review zonder uitnodiging
Dreadful customer service
I placed an order and the payment was taken immediately, but the product has never been delivered. I’ve sent multiple emails to customer service and have received no reply at all.
This is by far the worst service I’ve ever experienced — no communication, no resolution, and no product. I will not be buying from Purolabs again and cannot recommend them based on this experience.
26 juli 2026
Review zonder uitnodiging
Antwoord van Purolabs
Hi Satvinder,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration and concern this experience has caused you.
We'd like to assure you that our team has been responding to your emails throughout this process. We responded on July 20 to confirm your order was in transit, followed up again on July 21, and proactively reached out on July 23 to check on your delivery. We're sorry if our replies didn't reach you as expected, as they may have been filtered into your spam, junk, or promotions folder.
Once you confirmed your delivery address on July 26, we immediately arranged a replacement shipment for you. We are currently waiting for the new tracking number from our warehouse and will be following up with you shortly with the tracking details.
We genuinely value your business and want to assure you that providing timely and helpful communication is something we take very seriously. We're sorry this experience didn't reflect that, and we hope the replacement reaches you swiftly.
If you have any further questions or concerns in the meantime, please don't hesitate to reach out to us at support@purolabs.com and we'll be happy to help.
Thank you for your patience and understanding.
Team Purolabs
A company that prevents order cancellation
I decided not to continue and tried to cancel online. The cancel button did not work (convenient for Purolabs) and I so I emailed. I received a series of emails suggesting I shouldn’t cancel, I would bene fi from continuing to take etc etc, and I replied to each saying thank you, but I wish to cancel. I now realise that the delay in implementing my requested cancellation was to ensure I was forced to have an order regardless as monies have been taken from my credit card today despite my specific instruction (well in time) to cancel. To me this is not how a reputable company behaves.
21 juli 2026
Review zonder uitnodiging
Antwoord van Purolabs
Hi Ann,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this experience has caused you.
We'd like to clarify what happened in this instance. When you contacted us on Saturday to request a cancellation, our team responded promptly with instructions on how to manage your subscription through our portal. Upon learning that you were experiencing difficulty, we explained that our subscription includes a two-order minimum trial period, as outlined on our product pages and FAQ section at https://purolabs.com/pages/help-centre.
We understand this may not have been the outcome you were hoping for, and we're sorry if our emails suggesting alternatives came across as unhelpful rather than supportive. Our intention was genuinely to assist you in finding the best solution during this period, whether that was skipping an order, adjusting your delivery frequency, or switching to a different product.
We want to assure you that once your second cycle is completed, you will be able to cancel your subscription in full. In the meantime, our team is here to help make this as smooth as possible for you. Please don't hesitate to reach out to us at support@purolabs.com or manage your subscription directly through your account at https://purolabs.com/a/account/login and we'll do everything we can to assist you.
Thank you for your patience and understanding.
Team Purolabs
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