Qatarairways Reviews 

Got pointed in the direction of Qatar Holidays to do a Stopover. Mislead over prices. Rip off experience. Making a formal complaint does absolutely nothing. Terrible company

Crew members were awesome especially Elizabeth from Nairobi to doha on flightA350-900 Nov 25 2024... Her services made me very comfortable in my 1st flight and the rest of crew too. Very charming and friendly beautiful lady. Thanks Elizabeth for your service.

They cancelled a leg of our flights to Australia in 2022 but declined a full refund. After ombudsman and small claims court they paid. It took 2 years. Their complaint process is an online form only, you can’t speak to anyone

The BEST? Coming back from Africa on August 25th, my baggage arrives in LAX covered with an oily substance damaging the bag and it's contents. I have a Qatar agent at baggage claim fill out a report and take pictures. Qatar makes repeated requests for information having me jump through hoops. I have provided my own pictures of the damage. I was asked to have all clothing professionally cleaned even though I informed I had tried cleaning myself. I was asked to provide receipts for all items. And yet, Qatar continues to ask me for something else every 3 weeks. Qatar Airways is not what it used to be, the customer comes last now.

pointless call centre, non existent customer service

Qatar airways has built impressive infrstructure and fleet, but it becomes pointless if their customer care is hopeless as it is now. In other words, it is fine as long as you buy their service at their asking price and have no circumstance ( including by Qatar airways!) where you need to ask for their support. In short it is what I call a ' quer sera sera, no guarantee ' airline.

Here is my story,
I booked business class KTM-DOHA-LON and back , just 2 days before my flight back from London was due i get a message stating they have cancelled my connecting flight from doha to KTM ( no worries there) and replaced it with a flight next morning, introducing a 10 hour layover. Least I expect them to do is provide tran sit accommodation in Doha, when they they chose to put me through the unwanted 10 hour layover. They don't. I am asked to land in Doha and try my luck with the trasfer desk, I am not amused by the thought of running around for accommodation past midnight when my flight lands. I call them, chat with them, my agent in KTM files a request , my travel agent sends a mail , and I filed a formal complaint. Nothing... Do I really want to spend money on an airlines like this? I dont think so, time to shift my travel hub from qatar to dubai I guess... ..

I will update here again on how long they take to action my complaint and what i hear...

Treated like animals and hearded in to three separate queuing areas in order to check in and drop bags at Heathrow T4, flight to Doha. The whole check in took 2 hours and staff were just plain rude .

# Negative Review of Qatar Avios 🚫✈️

I recently had the misfortune of using Qatar Avios during my transfer at Doha airport, and I must say, it was a disappointing experience. 😡

I purchased 2000 Avios for 54 Swiss Francs, thinking it would offer me some convenience. However, when I tried to use them at Oreocreation for a simple order of two lattes and a caramel latte, I was shocked to learn that it would cost me 3000 Avios! 😱

In the end, I had to fork out an additional 6.54 Swiss Francs on top of my initial investment. This means I ended up spending a total of 60.54 Swiss Francs for something that would have only cost me 17.37 Swiss Francs if I had paid by card. What a blatant scam! 💸

It's utterly shameful that Qatar Avios operates in such a misleading manner. Save your money and avoid this scheme at all costs! 👎💔

Avoid this airlines at all cost trust me I had the most awful time as a women with disabilities.
My daughter and I was returning back from the Maldives from her birthday on the flight from Doha to London it was like nightmare on elm street.
Extra large women sitting next to me started leaning on me because her chair was not big enough for her and I had to remind her basically she was giving me a dead arm.
They she was coughing and splurting through out so out of kindness I asked was she ok?
She replied no I’m not well then I felt things hitting my feet and she was throwing sweet wrappers and used handkerchiefs by my foot.
Then to top it up they had a child I front of us with the rest of the family bouncing up and down on his seat for the whole journey like the chair was a trampoline and this family done zilch about it.
My daughter went to the loo and came back and said mummy someone has wee weed all over the seat and floor.
I reported all this through email and resolver email said they would sort this out for me resolver reply they are trying to deny any of this happened.
My daughter was my witness through out.
This company is the pits.
Never again will I allow myself to be abused in this kind of way and my daughters birthday ruined.

Worst airline ever they have a faulty app just stole £700 from us no warnings given that they will deduct money no clear communication first their advisor promised that their will be no deduction nothing been acknowledged by them just straight away stole the money and no customer care number provided so a customer can raise a complaint only stealing done by Qatar airways. Worst airline ever .

In less than six months, I will be taking my second flight from London Heathrow to Baghdad. My last trip was on February 8, 2024, with a return on February 19, 2024. On my way back at Doha Airport, I was informed that my flight, along with the following one, was overbooked, forcing me to wait an exhausting 8 hours for the next available flight. As a 66-year-old, this long wait was particularly challenging. Although Qatar Airways compensated me with $250, no amount of money can make up for the frustration and discomfort I endured.

For my upcoming journey, I initially booked a flight from London Heathrow to Baghdad for August 18, 2024. However, Qatar Airways changed my flight without my consent or prior notification. The alternative flight they booked me on was completely unsuitable, so from 22:30 on August 14, 2024, until 15:30 on August 15, 2024, I contacted Qatar Airways through every possible channel. Eventually, I was offered an alternative flight on August 17, 2024, but they demanded an additional £257 for a situation that was entirely their fault. My original booking for August 18, 2024, included the first leg with British Airways (QR5942), for which I paid £68 extra for a seat with extra legroom. Finally, I was rebooked on August 17, 2024, at no extra cost and assigned seat 19D with extra legroom.

However, just half an hour ago, when attempting to check in, I found that my assigned seat (19D) had been given to someone else, and I was reassigned to seat 34F, which has no legroom at all. I am currently in dispute with Qatar Airways over this issue. I've been told that seats with extra legroom cannot be guaranteed, but that an email will be sent to the airport staff. Based on past experiences, I know that the Qatar Airways ground staff at Heathrow are among the most uncooperative, and I doubt this issue will be resolved to my satisfaction.

So, my dear, whatever you do, never use Qatar Airways and never trust their staff. They will let you down every time you travel with them. As a frequent traveler cardholder, I have decided never to use Qatar Airways again. Take my advice and avoid this pathetic, unprofessional, and disgraceful airline.

Me and my family were travelling from Doha to Atlanta on July 28th QR755, during our flight we came across one of the flight crew by name Mr.Meherzad.. he was one of kind gentleman doing his job in a exceptionally very well.. he was so kind and patiently talking to the passengers and addressing them in very polite manner throught the journey .. people like him are like gem to the company.. Kudo's to Mr.Meherzad and his entire team of Qatar.. Thank you once again Mr.Meherzad for your service it was our pleasure travelling via Qatar.

regards
Satya

I have used Qatar airways a number of time and generally happy with the service. However, earlier this year in March 2023, I travelled with my elderly mother who was going back to Sri Lanka and so, on this occasion had more than the usual 30 kilos holding luggage allowance. My mother insisted she needed everything that was packed and looking at the website, was happy to pay the additional charges for extra luggage. However, after many attempts the Qatar Airlines website would not allow online heck-in and wouldn't so wouldn't allow to check-in extra luggage. So, we thought that we would simply pay at the check-in desk.
Whilst many other travelers appeared to have more than one hand luggage, our handbags and hand luggage were taken in account and the excess 20kg luggage was calculated at £30- per kilo!, instead of the £10per kg as stated on the website.
Although we spoke with the desk agent, it fell on deaf ears and seems to be a scheme to trap travelers in to paying extortionate excess luggage charge. We paid £620-, instead of the c. £250.00 it should have been.
I contacted Qatar Airways explaining the situation and they simply advised the the online charges are not guaranteed -simply farcical and a scam.
I will never fly Qatar airlines again!

Flight was delayed overnight 4 months ago. We were promised 350 euro vouchers each compensation but received nothing. There is no customer service phone number, complaints made but didn't even receive an acknowledgement. In my 40 years of frequent flying aroind the world, I have yo admit Qatar Airways has the worst customer service.

Worse airlines in the world I will never travel with this airline again the stress they gave me all other things ..problem with luggage and many things

After 4 years of trying to contact Qatar Airlines unsuccessfully (due to them making themselves completely uncontactable during the Pandemic) I receive the email below (from 30th of Jan, 2024). I have since tried to contest their decision, given that their call centres were seemingly unmanned for the entirety of the validity of my ticket and I was never given a coupon to redeem my unused flight. I tried everything within my power to contact them before the ticket expired but they never responded to my many emails and contact forms. It was not until after the ticket expired that I was able to get through on the phone. The staff member put me through to 'another department' and my call was promptly disconnected (after hours of waiting). I literally cried. On another occasion I was told that I should write an email (???) and on yet another that my case would be forwarded on (never heard anything). The staff and management at Qatar Airways simply don't care. It's not like they are struggling financially either. They continued flying throughout the pandemic and extracted premium prices from their customers. And they claim they care about their customers. I'm so disgusted that words fail me when I try to express it.

CAS-1771860-M4Y8Y8 CRM:0069000014414

Dear Ms. Norman,

We acknowledge your email regarding your ticket from 2020.

We would like to share that once a ticket is expired, it cannot be refunded nor can we issue a voucher against an expired ticket.

I appreciate that this is not the answer you had hoped for but regret that nothing further can be offered for that booking.

I thank you for your understanding.

Sincerely,

Odete Costeira
Customer Care

My actual flight was booked with only 45 minutes gap, and s****y Qatari Airways changed it and made me wait for extra 6 hours. I buried calling BA and both S****y Qatar Airways no pick up after trying few times 10 ish days ago. So I had to accept the change as nobody was answering phones, as I have my Marriage Nikah on Thursday evening. They delayed it due some operational reasons, I thought its due to baggage might not gey transfer as it's a short transfer but baggage is going straight to Lahore.
When came to airport, ticketing staff kept blaming on Agent Travel up, for the delay and change in flight, which is going to exhaust me for my wedding in the evening. Still going to catch it as no option as I have tight schedule to make it in time.
Complete b******it and disgusting service by Airline claims to be one of the top ones.
Will avoid this F****d and s**t airline in the future.
Would not recommend it.
Going to give bad review on Google and Trust Pilot as well.
Nabeel Afzal

Sent from Outlook for Android

We took a flight from Doha to Abu Dhabi in March 2024. We checked in a 6 month old (nearly new) Samsonite suitcase and at Abu Dhabi we received a damaged suitcase. Qatar agents on the ground claimed that it was minor damage and would not issue any documentation. Qatar Airways were informed via their process the next day via the web. They asked for a lot of photos and documentation and in the end said it was normal wear and tear. Photos sent showed a hole in the suitcase plus other damage.

Everything pretty good with QR, except some apparent serious issues with their airside handling of luggage and disorganised boarding procedures in Doha. They left our luggage behind on flight Singapore to Milan, it took 3 hours to queue and file lost, then took 4 days to return to us - and 6 months later have zero response, let alone reimbursement. Puts us all off flying QR again.

In the last flight, no VEG options in the food.... you have to pay now...

Worse service and food ever,
We flew from qatar to london flight number QR 11
The attendant was so rude that I felt sorry for the passengers that she have to deal with, even for myself when I’ve to ask her for hot water.
Anyway when we received the food, OMG you won’t believe, just to make you understand how bad was it, not even my poor dog would look at it, disgusting food ever. The bread was smashed & cold .
The plane was almost 30 years old, everything was makes feel
I was In a horror movie .
Never going to fly Qatar airways again.
I wish I could place some pictures here and you guys would understand what I am talking about !
Avoid at any cost the flight to london QR11