QBE Europe Reviews 

A fuir aucun retour pendant 6 mois

Currently fighting a claim against qbe who insured the vehicle that hit my car on the rear when trying to turn left when in the wrong lane at a island 7 months on have now had to use my legal cover to claim my money back even though it was his fault .going by the 1 star reviews I can see this being a long journey to get my money back

Attention ⚠️ si vous faites intervenir un artisan assuré chez qbe sachez qu'il vous refuseront toute demande concernant une décennale

This insurance company will take your money for years and then put you through years of hoops and legal proceedings when it comes time to make a claim. They will never pay out!

Have a car insurance policy with QBE, took it out for our travelling holiday and unfortunately we had a storm damage our windshield wipers which caused damage ro the windscreen. Our policy has a windscreen cover. Lodged a claim when returned from holidays and have nothing but dramas with them since lodging, they accepted it at first then rejected it as they wanted the full itinerary and so many more details, it was getting beyond a joke, every day there were emails stating it is being looked at by our team and will get back to you. In the end we cancelled the claim as causing too many dramas.....should have checked out the reviews here before going ahead with them.

RÉFS QBE03737864 - RÉFS APRIL 2411211690 - SP Affaire MOSELLE BAT/ACHACHA//BOT

QBE France : silence, négligence et zéro suivi.

Après des travaux causant des infiltrations chez moi, un sinistre a été ouvert. Depuis, QBE France ne répond plus aux mails, ne donne aucune solution, et laisse la situation empirer. Un mois sans réponse… c’est inacceptable.

Je vais donc saisir le Conciliateur de la République et transféré le dossier de QBE France pour dénoncer ce manque de prise en charge et de respect envers les assurés.

Quand une assurance fuit ses responsabilités, il est normal que les clients le sachent. Très mauvaise expérience.

They lie about injured workers. Tell people your claim is fraudulent despite MRI's. Do not pay reimbursements back to injured workers on time, I still have an outstanding reimbursements from June. In breach of S13 and fail to acknowledge medical issues written on your capacity certificate. Fail to approve or deny medical referrals in breach of S13. Fail to get injured workers home so they are left living in a park full with homeless people despite ICARE stating they should get you home. Case managers get a $1500 bonus to close the file of injured workers without paying them out. Do not trust this company under any circumstances.

Assuré chez QBE depuis 2012 dommage que l'on ne puisse pas mettre 0.
A fuir trés clairement.
Mon entreprise individuel est condamnée à régler la somme de 40keuros.
Aucune présence d'un avocat lors des investigations.
Silence et absence est au rendez vous.
Aucunes réponses des recommandés envoyés.
Des cotisations obligatoires dans le vent pendant 12ans.
Aprés 20 ans d'artisanat plus de 600 clients et plus de 1000 chantiers réalisés, cette assurance force mon entreprise a mettre la clé sous la porte. et mettre des ouvriers et leurs familles en périls.
De meme pour la RC PRO
Du vol obligatoire.
Honte à vous..

Une catastrophe cette assurance, ils ne répondent à rien et à personne, ils étaient mis en cause sur un dossier, ils n'ont jamais répondu, au final c'est nous qui avons été saisis de 40k€ à leur place !!!! de vrais voyous

QBE admitted 100% liability, then ran a box-ticking, obstructive process. They cherry-picked information to suit their narrative, while sidelining and ignoring the MedCo report to force a lower compensation tariff.
When this was challenged, they hid behind “our Stage 2 has ended - accept the lower tariff or we'll see you in court” rather than engage with the actual evidence.
This is bullying by design: hide behind process, brandish court as a threat, and pressure people into underpaid tariffs knowing most can’t face litigation.
The arranged Physio was mishandled and mis-recorded (marked “failed to attend” despite attendance and further sessions requested by the Physio Therapist, still not resolved!).
Communication was abysmal - weeks of silence unless I chased.
I raised a complaint due to the failures encountered, however even the complaints team were inept; their “final response” whitewashed the handling failures and dodged the actual issues, giving a very clear impression that their aim is to protect their own rather than dealing with very valid complaints.
When I inferred that, unless the complaint was addressed I would be left with no other option other than escalating to the Ombudsman, their response was very flippant and without a care.
Reading other reviews, it looks as though this is a common tactic used by QBE regularly and I would strongly advise against anyone using this company.
I did not want to, but I am now escalating this to the Ombudsman.
A dismal example of process over fairness -designed to underpay, not to do right.

**UPDATE** - QBE has chimed in to say my case is “settled.” Yes - settled under protest after I was effectively coerced by process into accepting a lower-than-tariff payout because I couldn’t sink more time or money into litigation.

That is not an endorsement of their valuation or conduct. It follows weeks of silence, cherry-picked protocol and a complaints team that dodged the core issues. This isn’t resolution - it’s failure dressed up as closure.

This is clearly a company that doesn't care about its reputation. I have been a long time customer and tried to make a small claim for repairs after someone tried to steal my bike. They've tied up my claim in arbitrary 'investigations' for 3 weeks and left me without a vehicle. Will be leaving as soon as I possibly can.

Très difficile d'avoir un interlocuteur qui puisse répondre aux problèmes exposés et demande a chaque fois d 'envoyer un mail ( sachant que les réponses sont très rares).
QBE trouve toujours un moyen pour retirer leurs responsabilités quand il faut assumer.

Køb aldrig en reparationsforsikring ved QBE gennem FDM, de dækker ikke når der er brug for det. Er til og med nærmest ubehagelige at snakke med hvis man tillader sig at forhøre sig om grunden til afslag.

Mm

Like others have said. They are the worst company you could wish the 3rd party is insured by.

My car was hit by a Truck insured by QBE. He changed lanes without looking and ultimately ripped the front end of my car off.

It's been 3 weeks and I've not been able to get a response from them even after my insurer has contacted them multiple times. Due to this delay I've been unable to get a courtesy car. It's impossible to get them on a call and emails go unanswered.

I think I will possibly have to take them to court to recover my losses as other reviewers have done.

AVOID IF YOU WANT INSURANCE IN PLACE THIS IS NOT INSURANCE COMPANY ITS FRAUDULENT ORGANISATION

Quand il s'agit de ne pas réparer les malfaçons de leur client QBE trouve toujours des solutions et peu l' importe de laisser la victime dans des situations lamentable.

QBE assurance fantôme, j'ai dû passer par un procès pour être indemnisée. A quand une vraie procédure pour les empêcher de nuire. Ils font leur beurre sur les particuliers qui se retrouvent sans solution.

Do not work with this company. They charge for no reason and create nonsense for you.

QBE doesn’t care about injured people — not even 1%. I explained my medical condition, the pain, and mental suffering I’m going through, but their claim advisor laughed and treated it like a joke. That’s not just unprofessional — it’s discrimination.

They constantly act outside the law, making decisions with no legal basis. Their advisors don’t even know the legislation they’re supposed to follow — they just push delays, deny valid claims, and sell their services like a business, not a support system for injured people
When it’s time to actually help, they do nothing but excuses and systemic failure. Shameful conduct. I have records of everything and will escalate this until justice is done.

Shocking. After 40 years with them they refused to pay anything towards a neighbors tree fell on our property despite property being damaged. Cost to us $30k and climbing. So price checked them and feel stupid for not doing that earlier. With another prominent insurer we are paying a third of QBE's quote.