QBE Europe Reviews 

I have been trying to get a call back from them since January 2025 - cannot get through on the phone.
Never answer the phone and claims handler has not replied to an emails since January 2025
They owe me €9500 and cannot get talking to anyone

suite a une garantie décennale, pour des malfaçons réalisées par un artisans assuré chez QBE, dossier ouvert en octobre 2024, relance téléphonique, relance par mail, numéro de dossier fourni, aucune réponse de QBE, alors avant d'effectuer des travaux par un artisan demandez lui bien où il est assuré, et si c'est QBE, fuyez. des incompétents. je mets 1 étoile mais si j'avais pu mettre zéro je l'aurais fait.

appel en novembre pour un degat des eaux, aucune reponse , rappelle en mars pour signaler que le plafond a fini par s'effondrer, toujours aucune reponse, courrier avec accuse de reception envoyé, aucune réponse, mail de relance envoyé, aucune réponse...j'ai mis une étoile car on ne peut pas en mettre zéro!!!

C’est une catastrophe cette assurance. Dans le cadre d’une décennale, je suis dans une situation où personne ne répond à mes relances téléphoniques ni mes écrits. Cette situation me génère une grande frustration et à ce jour j’ai aucun retour à ma demande. J’ai le droit à l’information et c’est le minimum des choses mais avec qbe il y’a personne pour nous apporter des réponses
. Je suis en colère

I had to deal with them due to injury at work. They rejected my claim only because ED Doctor put the wrong date and they tried to claim my injury wasn’t bad that I would be able to do stuff. Well they’re right I had an elbow fracture not at end of life stage. TBH I didn’t even know I hurt myself but I was ordered to take time off work. If I knew that I wouldn’t have gone to ED in the 1st place. I tried to put the claim through again because I did not have enough leave to cover and I had to go LWOP. It affected me mentally as I have 3 independent children and mortgage. I only needed a month off. After rejecting my claim they even congratulated me for final pre-injury duties sign off that I had to pretend I was ok to work because I could not afford anymore time off. Since they rejected my claim I cancelled every insurance I had with QBE and I will make sure I never use them in the future 👎🏼

I got my homeowners policy through Dr Horton and they have been great and affordable

🌟 Trustpilot Review for QBE Insurance
⭐☆☆☆☆
Title: Treated Like I Don’t Matter – Left Without a Car, a Job, or Answers

I’ve never felt so abandoned by a company in my life.

I was hit in an accident that was clearly not my fault, and QBE confirmed they accepted liability. You’d think that would be the start of a smooth process — instead, it’s been a nightmare.

I rely on my car for work as a private hire driver. Without it, I have no income. My car was declared undrivable after the accident. I was told I’d get a replacement vehicle, but the one they finally gave me (after over a week of silence) was taken away less than 24 hours later — with no explanation!

Since then, I’ve been stuck at home, jobless, without answers, and without income. I have a 7-week-old baby and a wife who’s not working. I’m the only provider, and QBE’s negligence has made an already stressful time feel unbearable.

I’ve called Enterprise, FMG, and Proximo repeatedly. No one knows what’s going on. Everyone passes the blame. I feel like just another number — not a person with a family, a job, and a life on hold.

It’s disgraceful how little they seem to care once they admit fault. No updates, no car, no help.

Avoid this company at all costs. And especially avoid FMG, who are handling this claim in the name of QBE. Their communication is terrible, and they’ve done nothing to support me or fix the chaos.

I’ve now filed an official complaint and will escalate to the Financial Ombudsman. I’ve lost all faith in QBE and their partners.

I call them three times. Twice I held on for 15 minutes and finally spoke to someone about cancel my insurance and twice I lost connection, they hung up on me. The other time I waited for a call back and it never happened.
I will not use them again and just disgusting customer service.

It’s been a month since our no fault car accident. They moved our car to three different repairers searching for the cheapest quote. It would have cost more in towing than the first quote. It’s been a month and it will be another before our car is estimated to be repaired. We have been juggling cars because we are down one and no offer of a hire car. We insurer 4 cars with them. When it’s time to renew they will have lost us. NEVER AGAIN.

QBE is the insurer for the third party in my accident that happened in December. I'm so interested to see so many negative reviews for this company. But they are all CORRECT. They were 100% liable for the accident - CCTV, witnesses, rear view camera on the truck that reversed into me, footage seen by Mick George's transport manager who employed the driver (he said I was lucky I wasn't killed) but still they won't pay for the rental car I had during my claim which Admiral, my insurance company sent me to and Auxillis the rental car company are having to pursue them through the courts for the money. DO NOT DEAL WITH THESE PEOPLE.

This company is awful, took 2 years to settle a motor accident claim. No way of contacting them other than email and the response time is the worst I've ever dealt with.

The worst experience of my life is having to deal with QBE and their incompetent case workers who actively slow/ignore and systematicly interrupt much needed treatment options, appointments and procedures. My GP, physio, and other health professionals can not believe how bad QBE are. (previous to dealing with QBE I had zero mental health issues)
I ended up in a series of mental health hospitals, directly caused by the stress and negligence of QBE.
A company of disgusting people that I hope karma 'F' you up in return.
Look at the other reviews, I feel all your pain and feel so sorry for everyone having to deal with these scum.

I have been with QBE for over 30 years. In the last 2 years my premium has increased by approx $2000 with no explanation. I put a complaint to QBE with no explanation. I then put a complaint with AFCA. The response from QBE was what I had expected(No explanation but Gobblygook) I do not recommend QBE and I have left the company. I suggest that this company is shonky and is money grabbing.

FOR ANYONE CONSIDERING SLIGHTLY RISKY WORK OR RIDING A MOTORBIKE. YOU WILL BE UNFAIRLY TREATED BY THE LEGISLATION THAT THE GOVERNMENT HAS CREATED. EVERYTHING IS DESIGNED AGAINST YOU SIGNIFICANTLY.

DONT DO ANY RISKY WORK IF YOU VALUE YOURSELF AND YOUR FAMILY.

IF YOUR JOB IS RISKY DONT BOTHER HAVING A FAMILY AS THIS WILL CAUSE THEM SIGNIFICANT DISTRESS IF INJURED.

QBE are the insurers of Vergo pest management. Following vergo finally accepting liability for poisoning our pet cavapoo, QBE paid out less than half of the vet costs. They refuse to pay back a trust fund of approximately £7000 that could be used to help save other dogs.

Shittest company.

They don’t return calls or honour there word they say things and then go back on there word.

Iv had a claim go on for over a year

Déjà, depuis que nous sommes chez eux, il faut sans cesse les relancer pour obtenir l'avis d'échéance (qui devrait être automatique)...

Dernièrement, nous avons eu des attentats terroristes dans notre pays, QBE s'est empressé de nous envoyer les avenants 2 mois avant l'échéance, comme quoi à l'avenir les risques d'attentats, terrorisme, émeutes (j'en passe et des meilleures...) ne seraient plus couverts (ben oui, les assurances n'assurent que lorsqu'il n'y a pas de risque, un comble !).

Avant de signer les avenants, nous leur avons demandé à combien s'élèverait la nouvelle prime. Réponse de QBE : "Vous devez signer l'avenant avant qu'on puisse vous communiquer le montant.

On nous met donc devant le fait accompli... Nous signons donc l'avenant, sauf que lorsque nous demandons à nouveau le montant, on nous dit que c'est trop tôt et qu'ils ne peuvent pas encore le fournir !

Au final on reçoit 15 jours avant l'avis d'échéance (parce que NOUS l'avons demandé), qui, malgré la diminution des risques couverts, a malgré tout augmenté !

Nous demandons donc à résilier notre contrat, sauf qu'on nous dit qu'on est hors délai. Evidemment puisqu'ils ont tout fait pour !

Je passe sur la gestion du sinistre, ils ont tout fait pour ne donner que le minimum syndical, avec un cabinet d'expertise qui ne cessait de réclamer toujours plus de justificatifs (dont certains auraient dû être demandé par eux), jusqu'au dernier jour où ils nous ont demandé un acte notarié pour justifier que nous étions bien propriétaire du bien (sachant que ce n'est pas le genre de document qu'on obtient en 48 heures puisque ça doit passer par le service des hypothèques et qu'ils auraient pu, et dû, le demander plus tôt).

C'est sûr, comme si on s'était embêté (je reste poli...) pendant plus de 3 mois à constituer un dossier, allé 3 fois à la gendarmerie, 2 fois chez les pompiers, pour un bien qui ne serait pas à nous !!!

Ils ont frisé le ridicule !

Donc bye bye QBE, en 2025 nous retirons les 8 contrats que nous avons chez vous !

I wouldn't know. Been on the phone waiting for an hour. Listening to a spiel about getting the company to offer free counseling if your stressed. I'm stressed just trying to get someone to answer the phone. Pathetic.

Only because we can't give a zero! A driver of a company insured by QBE took our hedge out in his van. He left the scene. His manager said he would sort it all and his insurance is QBE. The accident was the 8th Oct 2024. QBE have only ever sent 1 email to ask for photos and info. No one has ever got back to us and despite sending a letter,signed for on the 18th Nov they have still not got back to us and its now the 12th December. We had contact with one person and even he has gone quiet.Our hedge did not jump in front of the driver! So after replacing all the hedge, paying for new fencing,tidying up oil and van parts we are still out of pocket.
God help anyone who has to claim off this company. Not in the least bit interested in the 3rd party!

Disappointed with QBE's Lack of Empathy and Unjustified Premium Increase

I'm extremely disappointed with my recent experience with QBE. Despite a significant claim due to a severe storm and subsequent power outage, QBE has chosen to penalize me with a staggering $5265 premium increase. This feels incredibly unfair, especially considering the circumstances were beyond my control.

The customer service representative I spoke to was dismissive and unsympathetic. They seemed more concerned with the timing of my call than understanding my situation. It's disheartening to see such a lack of empathy from a company that claims to value its customers.

I urge QBE to reconsider this excessive premium increase and treat their loyal customers with more respect and understanding.

In the past, insurance companies were primarily concerned with the claims ratio in their motor vehicle insurance portfolios. To mitigate losses, they adopted sneaky practices, such as categorizing vehicles into different tiers and charging exorbitant premiums for certain categories. This led to many people avoiding car insurance altogether due to its high cost.

On the other hand, home insurance was historically affordable and widely accessible. However, someone in the insurance industry eventually realized they could offset the losses from motor vehicle insurance by overcharging for home insurance premiums. Since owning home insurance is often a necessity for homeowners to protect their property, it became an easy target.

This strategy unfairly shifted the burden to homeowners, effectively exploiting a captive market. The practice not only feels unethical but raises questions of fairness and legality. Overcharging homeowners to cover unrelated losses can be seen as a breach of trust and a potential criminal act.