QBE Europe Reviews 

Drugs are being used in your premises 30 Fenchurch Street. I've witnessed it.

The worst insurance ever!
I have to renew my rego, so to renew also the green slip with qbe insurance. After trying for one week to pay online, nothing worked, I called twice the client service and nothing worked with them neither. I have to cancel my insurance with them because they made me totally upset, crazy and I lose my time for nothing. It was totally crazy and disrespectful.

Terrible experience. Do not insure yourself with Qbe. There is no point. I’ve been a policy holder with QBE for several years, zero claims. The time I needed to make a claim, I provided all documentation photos/ video evidence, evidence of regular servicing on my machine, Mechanics supporting report. Three weeks later, on a machine I use every day for a small business. They are still playing games and would not approve the funding to be released for it to be repaired. I am canceling all policies I have with them. There was/ is no reason for claim to not be approved or the money to be released, if it wasn’t going to be they could have told me in the beginning however I have had to stop work for the last three weeks which I can’t afford to buy no choice because I need that machine. Do not insured with Qbe. Highly incompetent staff, what a joke.

If 0 stars was an option thats what I would rate it.

Firstly when I reported my incident on a saturday night the agent told me that he could not log it on the system as it was down but he will pass it on to his colleague to get it logged on the monday.

On the monday I called to get an update, I was told my claim does not exist and that I would need to log it again from scratch which I did.

Each time I contacted QBE they provided me with a new reference number and each agent I spoke told me that another department has my claim which made me go round in circles from speaking from one department to another.

Eventually, when I did speak to the correct team I was told that FMG had confirmed to collect my vehicle. After it was collected on the friday I was informed by QBE that the recovery team will be dropping my car within a 30 mile of my home.

The elected garage phoned me and told me that they have been advised by QBE to collect my car and repair it. I told them that is not correct because FMG already collected it, she was confused but said no problem we will likely get the car on monday.

I spoke to an agent from QBE on Monday who told me that my car will be collected from the storage by Tuesday or Wednesday.

It is now wednesday of the 2nd week the repair garage have been telling me constantly that they are still waiting for the arrival of my car.

I spoke to the QBE agent for god knows how many times and they have told me that the car is still in the storage and will leave on thursday.

IS THIS A COMPLETE JOKE?!!!

I WISH ZEGO DELT WITH MY INSURANCE CLAIM DIRECTLY SO I DON'T HAVE TO GO THROUGH A LYING BULLSH*T COMPANY.

They asked me to chase a letter of acceptance for a 3rd party while it's the insurance job. It's a hassle to get an answer over the phone and they take ages to answer an email

my hvac unit went out and i called a contractor out to see what the problem was, and they instructed me that it was struck by lighten. QBE adjuster sent out a hvac contractor who stated that it was my zoning board on a unit that has been discontinued. i called in my claim june 28 and its now aug 7 and we have had over 100-degree weather here in GA. i have called another contractor out and he said the same thing, insurance company just dont want to get me another unit. he stated the unit was discontinued and hard and expensive to find parts. i give them a ZERO, my son and i have been suffering for over 30 days and no one will do anything. if i get a hotel they will not pay for it. who treat humans like this...as of today it still has not been resolved. and i can't even get cooling units until resolved.

This company is the insurer of the 3rd party that knocked over my motorbike.
However the problem is that his insurance company is declining to come and check out the damage done to my vehicle in order to assess it and agree to a pay out. My motorbike has been in the garage for over 2 months because these people do not even want to do their legal obligation and come assess the damage. Every day my motorbike is there, they have to pay more and they acquire cost that this company has to pay.

You're an absolute JOKE of an insurance company and a horrible business to deal with. Just assess the damage that my insurance is asking for (which again is your obligation) and pay for my gddamn damage.

This companies customer service is a complete joke! I have been on hold for over 2 hours! because they have the green slips for registration in NSW, they seem to think they can treat you like second hand citizens!

I need them to resolve something with my green slip urgently before Service NSW closes otherwise I can't register my car for the weekend! Its ridiculous.

I will never use this company again and I will make sure everyone hears of their disgusting behavior, they obviously don't care the arrogant (lips bitten)! they have a one star rating so it says it all.

thanks a lot!!

I tried to call them yesterday to report a car accident, but no one answered.

Then, I reported via an online form, no reply message back.

I replied to the email, no message back.

I have home insurance with QBE. I am trying to reach them for the damage assessment. Last 10 days they were unreachable.
Do not go with the QBE.

I am owed money from Bionic Claims at QBE and have chased them for the past two weeks and have heard nothing! Absolutely appalling. It was a driver insured under them that went into the back of me making my car a total loss. They sent the cheque for my car to the wrong address! Then when I spoke to someone on the phone they assured me that they would cancel the cheque and send my payment via BACS as I no longer live in the UK. They said they would email me to let me know this has been done as I told them I had zero confidence in them and I was tired of chasing them. What a load of bull! Haven’t heard a thing and have been sending emails asking for an update. If a driver goes into the back of you pray that they aren’t insured by this company!

Reply: I’ve already filled out a customer complaints form and again….radio silence?!

QBE forsikring er nogle amatører og for mig et useriøst firma der ender med at snyde kunden for sin ret. Jørgen Lund, der er ansat i det firma og var min
Erhvervsrådgiver hos North Risk
Holstebro, Midtjylland, Danmark. Det er dumt at stole på ham. Han, i sit amatør arbejde, sørgede for at jeg var dobbelt forsikret i et år med min virksomhed i radiobranchen, trods det at det er ulovligt, og at det var hans ansvar at se til at jeg ikke var det. Det var aftalt at der skulle sørges for fra starten af at det ikke måtte ske. Han lovede at opsige oprindelig forsikring men gjorde intet. Senere i forløbet, erkendte han fejlen men alligevel nægtede at gøre noget ved det, samtalen fik jeg optaget på telefon, men intent kunne jeg gøre. Det kostede mig den nette sum af 17.000 kr, en væsentlig sum for mig, som forsikringsselskabet, eller ham selv, tjener stort på hvis det er sådan alle kunder bliver behandlet, usselt og miserabelt. De er sikkert bekendt med at det ikke kan betale sig med advokat osv fra kundens side for "små beløb" det har de naturligvis set, da de igen og igen nægtede at have taget penge for noget der var forsikret. Hold jer langt væk. Vh. Per Danielsen.

Cracked wheel on the car. Quote for the replacement has been with QBE for well over a week. Latest is that it will be reviewed 'within the next few days'.

Received my Home Indemnity Insurance last month for my property, but the address listed had the incorrect street name. Have emailed and called over the past couple of weeks with no reply from QBE. Absolutely appalling for a business. I'm unable to proceed with my build until this is rectified and as such, am unable to get a build permit due to this error.

Everything went wrong. Their communication was patronizing, ineffective and unhelpful. We were displaced from our home off and on and nearly 8 months because of their ineffectiveness. And the issue wasn't big but they made it bigger. I felt unsupported and accused at every turn. In the end they dropped us! Which is fine as we were going to do the same. I would never recommend having QBE as your insurance provider. Not ever.

After being on hold for 1.5 hours 3 times, getting a quote then not hearing from them. This company are a joke, I will be doing everything in my power to discourage people from using them at all costs!!!

The customer service is a joke. I had to call them three times during last month, as they do not respond to emails and every time it was a 1.5 - 2 h wait for anyone to pick up the phone. Finally, after I revised and accepted the amount of money they offered, I heard nothing from them and didn't receive money to my account for two weeks. I had to call them again and again I waited 1h 20 min for someone to answer the phone. If you work, you basically need to take some hours off to contact QBE. Horrible service.

If I could leave a zero star review I would. When I purchased my new home I got insurance through them and my land title company sent them the check for my premium which they cashed. Little did I know that they then decided to cancel my policy for non-payment... even though we have proof the check was cashed. Then they didn't tell notify anyone that my insurance was cancelled? So I went an entire year without having home insurance and didn't know it until I was shocked when I couldn't renew it.... They never sent me my refund, so I called to get it over a year later and they said they issued it and I would have it in the mail in the next 30 days. THAT WAS A BIG BIG FIGHT spanning multiple phone calls and multiple people who never knew what I was experience because they don't take notes on conversations or something. Well, 35 days went by and no check. So I called back again and they had no record that I even called... and I had to fight/explain the refund for the 15th time to somebody. At this point I don't trust an imaginary check to be sent to me in the mail, so I requested an ACH. Which they can't do. So I requested the check be overnighted to me (ya know because I've been waiting for 395+ days to get my money back), but they can't provide me a tracking number so I again don't believe them. Then I asked that they send me something in writing, simply an email, that we had this conversation and that they were overnighting me a check. When they were confirming final details on where to overnight the check... they had the wrong address?!?!? Even though I've given them my address a 10+ times throughout this entire process AND it's the address of the house that was insured through them. It's not that hard. Not to mention, what would I have done if something actually happened to my house last year? HORRIFYING.

I wish I could give 0 stars .
My tools and van were stolen .
I lost 8/9k worth of tools and they offer me £340 for my tools saying my hand tools are plant.
This company is a complete con .
It’s now been 4 months since this happened and still not had my final payment .
I would have had to close my business of 15yrs if it wasn’t for my family who have helped me get back on my feet .
I have only received 3.5k back which is nothing compared to what I lost .
I thought I was paying business insurance to feel reassured .
This company has been terrible from start to finish and I would never recommend them .
Please don’t use this company .

After 25 years I am ditching QBE,their home renewal insurance policy was increased by 24%! In 25 years I have never made a claim. QBE phone wait times are totally not acceptable and their so called customer service people sound like bogans. I have switched to another insurer, the policy cost is considerable cheaper for the same type of policy, the phone wait times did not exceed 5 minutes and their customer service staff were a pleasure to deal with.