After receiving some instruction and coaching on how to "repair" the malfunctioning tool by reinserting the spring which had come apart from the opposing handles, it WORKS perfectly well !! Initially... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a cover for my computer test bench, my cats are walking balls of static so I want to keep any open components safe. Good option for the tarp here and they even saved me money by reaching out... Toon meer
Bedrijf heeft geantwoord
Purchased a rather expensive soldering station from them -- mis-read the description and ended up with the wrong item. For QSource, this was not a problem. They very promptly gave me an RMA and a re... Toon meer
Bedrijf heeft geantwoord
Great Product! I needed some signs to post on our luggage carts in our Condominium. I couldn't find the right size or shape anywhere, and I didn't want metal, because we are on the beach and they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Fabrikant
- Business to Business-service
- Elektrische apparatuur groothandel
- Electronica reparatieservice
- Elektronicawinkel
- Laboratorium
Informatie afkomstig van verschillende externe bronnen
Solution Provider for Industrial Assembly & Production
Contactgegevens
227 Knickerbocker Avenue, 11716, Bohemia, Verenigde Staten
- 1-800-966-6020
- qweb@qsource.com
- qsource.com
4,4
Uitstekend
247 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great Customer Service!
17 maart 2026
Antwoord van Q Source, Inc.
Hi Steve,
Thank you for the great review! Providing responsive and reliable customer service is always our goal, and we’re glad we could meet your expectations. We appreciate you taking the time to share your review
Antwoord van Q Source, Inc.
Hi Pete,
Thank you for the 5‑star review! We’re glad you were happy with your experience overall. Regarding shipping costs, we understand they can sometimes feel higher than expected depending on carrier rates and destination. To help mitigate this, we allow customers to ship using their own carrier and shipping account, which can significantly reduce costs if you have preferred rates. Our team is always happy to assist with this option on future orders. We look forward to working with you again soon.
Best,
Q Web
CUSTOMER SERVICE IS PHENOMENAL!
CUSTOMER SERVICE IS PHENOMENAL!
The customer service experience received by the team at Q Source was phenomenal!! I placed an order for a non-stocking item that we needed pretty quickly. After I placed my order, I phoned and spoke with a very helpful gentleman who advised that I should have the item in hand within 3 business days. Two days later, I received an email from another Q Source team member who provided tracking and an ETA. I work in customer service as well, so this was quite refreshing to experience! HIGHLY RECOMMEND.
15 december 2025
Antwoord van Q Source, Inc.
Hi Nicole,
Thank you so much for taking the time to leave us such a glowing 5-star review! We're absolutely thrilled to hear that you had a phenomenal experience with our customer service team at Q Source. We understand how important it is to receive prompt and helpful service, especially when you're in need of a non-stocking item quickly. It's wonderful to know that our team was able to assist you efficiently and provide you with timely updates. Your kind words and recommendation mean a lot to us, and we are grateful for your support.
Please do not hesitate to reach out if you need any further assistance in the future. We are always here to help! Happy Holidays!
Kind Regards,
QWeb
Antwoord van Q Source, Inc.
Thank you, Mr. Hawley, for your feedback!
We’re delighted to hear your order was shipped in good condition and arrived on time. Please enjoy your Ear Defenders for your PureFlo® Helmet.
At Q Source Inc., we pride ourselves on reliable service and quality products. If you have any further questions or need assistance with future orders, please don’t hesitate to reach out. We appreciate your business!
Easy ordering online and prompt delivery
23 september 2025
Antwoord van Q Source, Inc.
Hi Walter,
We're thrilled to hear that you found our online ordering process easy and our delivery prompt. We work hard to make every experience seamless, and feedback like yours lets us know we're on the right track.
We thank you for selecting Q Source and your continued loyalty as a returning customer. We
look forward to serving you again soon!
Best,
Q Web
No tracking number for my order
No tracking number for my order. Still waiting on its arrival. No idea where it is.
15 september 2025
Antwoord van Q Source, Inc.
Hi Patrick,
Thank you for your feedback, and we’re truly sorry to hear that your experience with Q Source didn’t meet expectations.
Your order has been shipped and is on its way. You can track it using the following code: 1Z1636650345684528. A tracking confirmation email was sent on Monday, September 15, 2025, but we understand that sometimes emails—especially in Gmail—can end up in folders like Promotions or Spam. Just to be sure, we’ve re-sent the email for your convenience.
We genuinely appreciate your patience and hope this helps resolve the issue. If there’s anything else we can do to make things right, please don’t hesitate to reach out. We’d love the opportunity to earn back your trust.
Warm regards,
The Q Web Team
Great Customer Service
Our project was time sensitive. Customer service tracked the incoming shipment and arranged to have it shipped same day to our business ensuring we would have it on time.
20 augustus 2025
Antwoord van Q Source, Inc.
Hi Vickie,
Thank you so much for your kind words! We're thrilled to hear that our team was able to meet your time-sensitive needs and ensure your shipment arrived on schedule. Providing reliable and responsive service is something we take great pride in, and it's wonderful to know it made a difference for your project.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly value your partnership!
Thanks
QWeb
Antwoord van Q Source, Inc.
Hi Brenda,
Thank you so much for your kind words! We're thrilled you found us and the products you needed. Providing amazing customer service is what we strive for every day, and it's wonderful to hear that it made a difference for you. If there's anything else we can help with, don't hesitate to reach out!
Best
Q Web
Antwoord van Q Source, Inc.
HI Edwin,
Thank you for your kind words! We're glad you appreciated our fast service. We strive to provide the best service we can to our customers and are always looking for continued feedback so we can improve our process. We look forward to serving you again soon!
Best,
QWeb
Antwoord van Q Source, Inc.
Hi Tom,
Thank you for your kind words! We're thrilled to hear that your ordering experience was smooth, and the delivery was quick. We look forward to working with you again soon!
Best,
Q Web
Antwoord van Q Source, Inc.
Hi James,
Thank you for your review and your positive feedback! We're thrilled to hear that you were able to track your package early. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need any further assistance, please don't hesitate to reach out. Have a great day! 😊📦
Best, Q Web
Fantastic
Calling in and speaking with them was very simple. No stupid automated phones right to a person. Great customer service
14 mei 2025
Antwoord van Q Source, Inc.
Hi Danny,
Thank you for taking the time to review Q Source. We are thrilled that you had a positive experience with our customer service representative. We appreciate the simplicity of calling in and speaking directly with us. This allows us to enhance your shopping experience and provide exactly what you need to meet the specifications for your project.
Best,
Q Web
I had to send a reminder for my order…
I had to send a reminder for my order to get shipped
30 april 2025
Antwoord van Q Source, Inc.
HI Don,
Thank you for your feedback. We understand how important timely deliveries are to you, and we sincerely apologize for any inconvenience you may have experienced. Please be assured that we are continuously working to improve our processes to ensure a better experience for all our customers.
Best regards,
Q Web
Antwoord van Q Source, Inc.
Hi Scott,
Thank you so much for your review! We're excited to hear that you've had a positive experience with Q Source. Our team is dedicated to providing excellent customer service and ensuring our customers are always happy. Your feedback means a lot to us! We cannot wait for another opportunity to serve you in the future😊
Got here on time.
28 maart 2025
Antwoord van Q Source, Inc.
Hi Steve,
Thank you for your positive review of Q Source! We are delighted to hear that you found our services punctual and reliable. Your feedback is invaluable to us, and we are thrilled to know that we met your expectations.
At Q Source, we strive to provide exceptional service and timely delivery to ensure our customers' satisfaction. Your acknowledgment of our efforts motivates us to continue delivering high-quality solutions and maintaining our commitment to excellence.
We look forward to serving you again in the future. Thank you for choosing Q Source!
Unethical Business Practices
EDIT 4/24/25 -
Q Web,
While I understand that this is meant for a specific series of flooring, and that colors may differ from computer to computer, you still have not addressed the root issue. The issue at hand is, Q Source is fully aware that this product does not even come close to matching the color on your website. As stated prior, your customer service agent said that many have been trying to return this product because it is not the correct color. If you would like a picture of the actual color, please feel free to email me. I will happily supply the picture so others do not have the same experience.
I purchased welding rod for our vinyl flooring from Q Source because the OEM, Tarkett, was out of stock. Q Source sells Statguard products and provided pictures of the product. However, after waiting nearly a month to receive the welding rod, I come to find out that it is not even close the color pictured on Q Sources website. I called their customer service number and spoke with gentleman. He said that they have been selling welding rod like hotcakes and that several people have called in to complain that it is not the right color. He went on to say that they have been investing more money into their Google Ads strictly for the welding rod. He said since it is a special order you cannot return it. I asked him why they have not updated the picture online if so many people are complaining. He said some people call and some people do not, and that he would have IT look into.
In my opinion, I find this to be unethical business practices and I will not purchase from Q Source ever again.
26 maart 2025
Review zonder uitnodiging
Antwoord van Q Source, Inc.
Updated 4-25-2025
Hi Jeremey Lorenzo,
Thank you for your update. Could you please forward the images to QWeb@QSource.com? We will then send them to Statguard Flooring for their review and they will respond to your request directly.
To clarify, Q Source is not aware of any issues with these products color or otherwise.
As mentioned in our previous response, all images and product descriptions are provided by the manufacturer. Following your query, we have requested additional information on how color lots are derived and will update the description if required.
Since we began offering this product online in 2024, we have not received any complaints or requests for RMA.
Thank you for your cooperation.
Q Web
Hi Jeremy Lorenzo,
Thank you for your feedback. We apologize for the poor experience with our service.
The seam welding rod is designed to permanently close seams between Statguard Flooring 8400 Series Static Control Vinyl Floor Tiles when melted with a heat gun. It is intended to match the color in that series, specifically and is mentioned twice in the write up. The image provided is the same one the manufacturers use on their website. The color represented in the image may look slightly different from computer to computer depending on the hardware and viewing location and is not meant for exact color matching. If this was used with the 8400 series please supply photographs, so we may further investigate the matter with the manufacturer.
In regards to advertising, we do not advertise for specific products but solutions to specific customer problems. Our catalog is vast and we encourage our customers to call prior to purchase to ensure the product being purchased is suitable for its intended use.
We appreciate your feedback and we will continue to strive to improve our services.
Best,
Q Web
Easy ordering.
17 februari 2025
Antwoord van Q Source, Inc.
Hi Victor,
Thank you, for the positive feedback! Your satisfaction is our top priority, and we're glad your experience went smoothly. We look forward to you returning, soon. Please feel free to reach out if you need anything.
Best,
Q Web
No complications!
Easy to find the product I was looking for and place the order...simple, straight forward, no complications!
27 januari 2025
Antwoord van Q Source, Inc.
Hi SM Ross
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you're your experience met your expectations. Your feedback is greatly appreciated.
Best Q Web
Q Source has amazing customer service!!!
Q Source has amazing customer service, and always strives to keep me a happy customer!
2 januari 2025
Antwoord van Q Source, Inc.
Hi Donn B,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Q Source. Our team is dedicated to providing excellent customer service and ensuring our customers are always happy. Your feedback means a lot to us! We cannot wait for another opportunity to serve you in the future😊
Thanks,
Q Web
I have all ways received good service…
I have all ways received good service from Ibis.
11 december 2024
Antwoord van Q Source, Inc.
Hi Lori
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you've consistently received good service from Ibis. Your feedback is greatly appreciated and helps us continue to improve our services.
Best Q Web
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