We had an issue with our Franking Machine which we couldn't resolve. I contacted Quadient (our supplier) and from sending that first email to getting a personal email from Coleen with instructions on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... Toon meer
Bedrijf heeft geantwoord
We have been without the use of franking machine since beginning of June. Entirely due to a mix up by Quadient when they took over our FRAMA machine. Attempts at sorting this out have not been helped... Toon meer
Bedrijf heeft geantwoord
I had a problem with franking some mail that I needed to send by Special Delivery and wasn’t sure how to resolve it. Vikki was incredibly helpful and took the time to talk me through the problem ste... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- ook in
- Branche voor transportbenodigdheden
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
Over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was helped with problem in an efficient…
Was helped with problem in an efficient and timely manner.
4 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Difficulty with payment as unclear…
Difficulty with payment as unclear which payment reference to use
25 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for highlighting the difficulty you experienced with the payment reference. We appreciate you letting us know as feedback like this helps us improve.
We will give you a call today as we'd like the opportunity to discuss this directly with you and ensure everything is resolved.
Kind regards
Customer Care Team
I originally requested a refund by…
I originally requested a refund by e-mail 26.01.2026, nothing has been sent despite chasing. Have now requested a refund again and advise should be returned within 1 week. On a positive note the lady I spoke to Lola was very professional and helpful over the issue
23 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your experience with us.
We sincerely apologies for the delay in processing your refund and for the inconvenience this has caused you.
Please rest assured that we are looking into this matter urgently to ensure it is resolved promptly.
We’re glad to hear that Lola was able to assist you professionally, and we’ll be sure to pass along your kind words to her.
Your feedback is valuable to us, and we’re committed to improving our processes to ensure smoother experiences in the future.
If you have any further questions or need updates, please don’t hesitate to reach out to us directly.
Kind Regards
Customer support team
Very helpful and prompt service
20 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Samantha was very knowledgeable
Samantha was very knowledgeable, patient and helped immensely.
20 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your review and taking the time to speak with me this afternoon.
We appreciate all feedback from our customers so we have taken your points on board and we are looking into any ways we can improve this experience.
Kind regards
Customer Care Team
Spoke to John
Spoke to John. Was brilliant. He understood what was needed and was very friendly and helpful on the phone
12 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help and will pass your lovely comments onto John.
Kind regards
Customer Care Team
Try to make a payment by BACS
Try to make a payment by BACS, sent a remittance multiple times to the email it suggests. Turns out the inbox is not monitored so they block the franking machine until you call them and tell them to allocate the funds sent a month ago.
11 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
Someone will be in touch to discuss your account
Kind Regards
Customer Care Team
Farida was amazing
The lady, Farida, was lovely, friendly and quick at responses. Resolved the query in no time.
5 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
I received a great help from Khilan
3 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this review!
It's great to hear that we've been able to help you today.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
quick and efficent
over the phone they were quick in answering my questions about our posting machine a great service and iv always had my issues resolved quickly
26 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
was reset for password in minute &…
was reset for password in minute & great customer support/service
4 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Terrible Invoicing and Customer Support
Terrible Invoicing and Customer Support
From a Finance team perspective this company is a nightmare. They take Direct Debits in the middle of the month but only produce invoices at the end of the month (if you are lucky!). The online portal is terrible, not showing past payments and when you click on Help, the chat agent doesn't work.
2 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your time on the phone
I am glad we was able to resolve you query.
Kind Regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Issue was dealt with quickly and…
Issue was dealt with quickly and efficiently and the operative stayed with me, until I confirmed that I had regained access.
23 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you and will be sure to pass your comments onto the operative that provided assistance.
Kind regards
Customer Care Team
Statement review
Colleen was really helpful on the phone and answered my queries concisely and was patient when I asked lots of questions.
23 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Great customer service
Great customer service, would of been 5 stars had i been notified in advance my account was deactivated.
Easily rectified
21 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Very unhelpful staff
Our company had paid an invoice 2 months prior to a call received from Quadient, I contacted them to advise that the invoice has picked up with other invoices making a bulk payment, I tried explaining this on a call but the lady I spoke to was very unhelpful and quite rude!
19 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
**Edited**
Thank you for taking the time to speak to us this morning.
I'm pleased that we have been able to resolve this for you today and have passed your comments onto the relevant department for further investigation.
Kind regards
Customer Care Team
Thank you for taking the time to leave a review.
We are currently looking into your account and will be in touch with you shortly.
Kind regards
Customer Care Team
Very Helpful and easy to get in touch
16 januari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help.
Kind regards
Customer Care Team
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