Letter-Opening Machine Fix Required A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business. The call handler, Vi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monito... Toon meer
Bedrijf heeft geantwoord
I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Info over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,3
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
All my questions were answered quickly and efficiently. Prompt delivery, and excellent customer service by Kelly.
30 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review.
We'll be sure to pass your kind comments onto Kelly.
Kind regards
Customer Care Team
Just really good tech support
Just really good tech support and after over 30 years in the industry myself I think I am a good judge of that
20 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
Hearing such positive feedback from someone with over 30 year's experience means a lot to us. We're delighted that you have found our technical support to be of such a high standard.
Kind regards
Customer Care Team
Excellent customer service from Gemma and Louise
Excellent customer service from Gemma Standing and Louise Everett. Very quick responses, can sort out any issues I may have and super quick turnaround of orders.
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review.
We're delighted to hear how Gemma and Louise provide you with excellent customer service and respond to your queries quickly and effectively!
We will be sure to pass your lovely comments onto them both.
Kind regards
Customer Care Team
Coleen was very helpful in regards to…
Coleen was very helpful in regards to signing up on the website.
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Coleen was able to help.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a review.
We're pleased to hear that Coleen was able to get back to you quickly!
Kind regards
Customer Care Team
Helped me achieve what I needed
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that we were able to assist with your request.
Kind regards
Customer Care Team
Letter-Opening Machine Fix Required
Letter-Opening Machine Fix Required
A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business.
The call handler, Vicky, was extremely helpful and ensured that an engineer was assigned to the request promptly. Thank you very much for sorting this!
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Vicky helped in ensuring an engineer was requested without delay.
Kind regards
Customer Care Team
Good customer service
Liam was quick to fix the issue with our machine
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that Liam helped resolve your issue quickly.
Kind regards
Customer Care Team
Quick response from Diane Metcalf and…
Quick response from Diane Metcalf and issue resolved
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Diane was able to help resolve your issue today.
Kind regards
Customer Care Team
Great customer service
We always receive a great service from the Quadient team and never have to wait long for supplies which is a massive help when running the office and keeping on top of ordering. My contact Stuart Lythell is always quick to respond and resolves queries in a friendly and efficient manner!
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to know that Stuart has been so responsive, friendly and efficient in supporting you.
We'll be sure to pass on your kind feedback.
Kind regards
Customer Care Team
Our Account Manager Gemma
Our account manager Gemma Standing always goes above and beyond to make sure we get an excellent customer experience.
Thank you
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We will be sure to pass your kind comments onto Gemma.
Kind regards
Customer Care Team
Excellent service
Excellent service, issue dealt with promptly, Thank you Hatel Makwana
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Hatel was able to quickly resolve your issue.
Kind regards
Customer Care Team
Vikki got it sorted!
The fact that Vikki was able to sort out the problem very simply and professionally despite the fact that previous personnel were unable to solve the problem.
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Vikki was able to help resolve your query today.
Your feedback is really appreciated as it helps us continue to improve.
Kind regards
Customer Care Team
Fantastic customer service
Liam was very helpful and polite resolving multiple issues we had with our franking machine
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Liam was able to help you today.
Kind regards
Customer Care Team
Customer service is fantastic
Customer service is fantastic, Jack Edwards was very helpful in getting my contract renewed and the process was simple and quick.
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Jack made the process for renewing your contract simple and quick.
We'll be sure to pass your comments on to him.
Kind regards
Customer Care Team
Great service
I have been trying to get an issue sorted for a while but today I call and spoke to Lola and she was amazing and managed to sort my issue.
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Lola was able to help.
Kind regards
Customer Care Team
Imogen was really helpful
Imogen was really helpful and easy to talk to. She answered all my questions clearly.
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Imogen has been able to help with your query today.
Kind regards
Customer Care Team
Paul Thorpe made the renewal process…
Paul Thorpe made the renewal process quick and effortless.
5 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We'll be sure to pass your feedback onto Paul.
Kind regards
Customer Care Team
Serena was very helpful in…
Serena was very helpful in understanding my issues and trying to assist over the phone. She was able to talk me through steps I could take as well as requesting further assistance for me.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review! We'll be sure to pass your kind comment onto Serena.
Kind regards
Customer Care Team
Isabelle arranged the collection of our…
Isabelle arranged the collection of our old machine without any fuss and gave me all the details regarding the collection
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle was able to assist with your enquiry and we will be sure to share your comments with her.
Kind regards
Customer Care Team
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