Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I really like using parcel pending! I live at Baker and Wallis apartments and I love having a locker that all my parcel can go into. I had an issue with billing and Tina was able to help me take care... Toon meer
Bedrijf heeft geantwoord
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... Toon meer
Bedrijf heeft geantwoord
I was able to locate my package which USPS had delivered to my apartment complex but never left the code for pickup. Ericka Ramirez Flores help me to recover the code quickly. Great service for keepi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contactgegevens
475 Goddard #150, 92618, Irvine, Verenigde Staten
- 8553164756
- www.parcelpending.com
4,7
Uitstekend
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tina went above and beyond to assist me…
Tina went above and beyond to assist me even spoke directly with my leasing office and she handled the whole exchange with professionalism and patience. When she didn’t have the answer she still found a solution and was able to give me clarity on what happened with my package!
21 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Ariel, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
This entire system sucks
This entire system sucks. The delivery guy uses one code when dropping off multiple packages and now I have to wait on the phone for God knows how long to never get someone and when you text that’s a 10 minute ordeal! This has been a very inconvenient experience.
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Bobbie, I’m sorry to see that your review is unsatisfactory. We take feedback like yours seriously. We will reach out to you directly on Monday to better assist you. We're here to help resolve this and improve our service. Thank you ~ Brad Bishop b.bishop@quadient.com.
Tina was very helpful and nice
Tina was very helpful and nice. She helped me solve my log in problems
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Anavictoria, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina through text made my signing up…
Tina through text made my signing up for an account with the Olive really EZ thank you Tina
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina’s promptness and customer service…
Tina’s promptness and customer service is superb.
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina was very helpful regarding my…
Tina was very helpful regarding my account. She messaged back immediately and helped me with my request regarding Granite Point.
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jasmine, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Erica Flores was able to help me after…
Erica Flores was able to help me after a little bit of frustration. I was having with my name change for my Mail account. Thank you again.
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Nina, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Me ayudó mucho en mis problemas la…
Me ayudó mucho en mis problemas la señorita Erika Ramírez flores muchas gracias excelente servicio
20 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Madelyn, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Much better to use the text service…
Much better to use the text service than to try to wait to talk to someone. I waited to speak to someone for 55 minutes. Texting was instant and the representative was very helpful and resolved my issue in minutes.
18 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for sharing your review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Margot was fantastic
Margot was fantastic. She resolve my issue very quickly and best customer service I’ve had in a long time.
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Mary, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Margot is the best agent!
Margot is the best agent!! She helped me fast! She resolved my issues less than 8 minutes.
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Breanna, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Quick and easy support through text…
Quick and easy support through text when there was a delivery glitch. Much better than waiting on the phone forever.
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Joseph, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Gabriela was super helpful and…
Gabriela was super helpful and professional!
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Autumn, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Gabriela the SMS team. Wishing you a wonderful day! – Brad Bishop
Tina was very help and fast with…
Tina was very help and fast with service for my property Infinity On The Mark
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Tifany, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I really like using parcel pending
I really like using parcel pending! I live at Baker and Wallis apartments and I love having a locker that all my parcel can go into. I had an issue with billing and Tina was able to help me take care of it. Thank you parcel pending for your wonderful customer service and customer support!
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Melissa, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
FAST ASSISTANCE
Tina who helps with Cortland Jubilee Park was very fast at providing me the help i need.
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Micaylah, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Had an issue with a package
Had an issue with a package, reached out through their txting service and was connected to Tina. She was extremely quick and responsive in helping me resolve my issue at the Wayfarer apartments and was very friendly.
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Spencer, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Parcel pickup fixed
Impossible to get through to a representative on the phone. But contacted Tina over text and she was so great and helpful!! Glad she turned the experience around for me for my parcel at the Emerson at Forney!
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brianna, thank you for sharing your review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to Tina and the SMS team. Wishing you a wonderful day! – Brad Bishop
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing. Thank you!!!
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jordan, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Tina + 1201 Park Apartments
Tina helped me so much get my PP plus account back working!
Tina + 1201 Park Apartments
17 april 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Cameron, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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