Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Toon meer
Bedrijf heeft geantwoord
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i... Toon meer
Bedrijf heeft geantwoord
My package had been accidentally picked up by someone else in our apartment complex. The first couple of times I called I received incorrect kiosk and shelf numbers and was very confused about where t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contactgegevens
475 Goddard #150, 92618, Irvine, Verenigde Staten
- 8553164756
- www.parcelpending.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Erika Ramirez-Flores really helped me a…
Erika Ramirez-Flores really helped me a lot and was very quick. I really appreciate it and definitely recommend doing the texting route instead of calling since it was a 78 minute wait and I got everything figured out thanks to Erika in about 30 minutes total.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Molli, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Thank you human Andrew V
Thank you human Andrew V. for being so chill when I was not…. and quite understanding when I thought he was AI. Super helpful and fixed everything!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Ann, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I had recently worked with Erika…
I had recently worked with Erika Ramirez-Flores from customer service for my new account setup and she was very helpful and prompt in setting up my new account and the application also is very useful and easy to navigate.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Vignesh, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Parcel pending SUCKS
Parcel pending SUCKS. Service sucks too these people are inefficient and incompetent.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Vineeta, we do apologize for the incovenience you have experienced with our service. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
Erika is GREAT. Parcel Pending not so much.
Last night, someone else’s package was with mine in a locker. I left it in the locker and called the number posted on the door of the parcel room. The recording offered to connect via text, which I accepted. After 10 minutes or so I was connected with a robot that ran me in circles before finally telling me there were no humans on call. I called again this morning. Finally when I did get a response I was connected with Erika Ramirez-Flores and she was GREAT. This is the best experience we have had with Parcel Pending. Twice before it has lost our packages snd after a great deal of hand-wringing on our part we gave up. This is a new provider for our complex. I don’t remember the prior provider but we had exactly zero trouble with them.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Bryce, thank you for your feedback on Parcel Pending. We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was amazing she helped me…
Elizabeth was amazing she helped me track my package that was lost! Super quick and very friendly!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Preston, thank you for your feedback! We're glad to hear that Elizabeth very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Andrew V took care a frustrating…
Andrew V took care a frustrating problem in few minutes. He was great 😀
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Lin, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Tina helped me over text message and…
Tina helped me over text message and updated my unit number. Thank you, Tina!
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Mariam, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Got help but still concerned
Erika was great at helping me with being notified and charged for packages that were not for me; got the charges removed from my account (but unclear if they were refunded).
But I'm now worried that if there was a package for me that the notification went to someone else, and they didn't contact support to correct it.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Ms Ninteman, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. Your charges were refunded. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
These people are nothing but FRAUDS
These people are nothing but FRAUDS. They take your payment information and store it and then at random they will bill you for the ANNUAL fee multiple times in the same year. Good luck getting someone on the phone to help either, hold times are typically about an hour and you will never get a call back. I'm still fighting to get refunded for fraudulent charges.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jack, we do apologize for the incovenience you have experienced with our service. I am having a Specialist look into your annual fee. Thank you, Brad Bishop b.bishop@quadient.com
Quick Response and Resolution
I was having issues accessing my account and after speaking with Erika Ramirez-Flores, a representative of Parcel Pending’s Customer Support Team , she was able to swiftly resolve my problem!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Katy, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramirez-Flores helped me…
Erika Ramirez-Flores helped me extremely quick when I had a package issue and was very kind to me. In general, I love parcel pending’s system and their customer service backs it up perfectly.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Mackenzie, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwoord van Parcel Pending by Quadient
Hi Gabriella, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Andrew V helped me get my package
Andrew V helped me get my package! It was my medication that was refridgerated so I was super worried but he made securing my meds a breeze
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Alexis, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Great service via txt
I was assisted via text by Shawn with a couple of issues I was having with some packages, and he was very patient, kind and helpful. Thank YOU!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Edward, thank you for your feedback! We're glad to hear that Shawn very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Andrew V is the best
Andrew V was extremely helpful, give that guy a raise, 10/10 thank you for the support!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Isabel, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Hope was amazing
Hope was amazing. Very polite, walked me through the information I needed to provide and the steps to follow. In the end I was able to get my package. Thank you again, Hope.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Varline, thank you for your feedback! We're glad to hear that Hope very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I worked with Andrew V and he was very…
I worked with Andrew V and he was very helpful!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brett, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Tina was sweet and fast and super…
Tina was sweet and fast and super responsive.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Isaac, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
This is a customer service review
This is a customer service review not an overall review of parcel pending
I had an issue with the lockers at my apartment complex where I wouldn’t always get a code for my packages that were delivered. Turns out I had way too many accounts and so Tina was kind and patient enough to help me delete all the accounts that were unnecessary and helped me get into a locker that I didn’t receive a code for. Thank you very much Tina!! You were awesome 👏🏽😎
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi HK, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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