Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Toon meer
Bedrijf heeft geantwoord
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i... Toon meer
Bedrijf heeft geantwoord
My package had been accidentally picked up by someone else in our apartment complex. The first couple of times I called I received incorrect kiosk and shelf numbers and was very confused about where t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contactgegevens
475 Goddard #150, 92618, Irvine, Verenigde Staten
- 8553164756
- www.parcelpending.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great and quick customer suppport
Great and quick customer suppport, Erika Ramirez-Flores was very kind and quick with her assistance
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika was able to help me clear up a…
Erika was able to help me clear up a misunderstanding I had about a vacation hold. She explained how it worked very well and helped me adjust things as needed. It was very efficient and easy.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Marwan, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I moved into a property with Parcel…
I moved into a property with Parcel Pending at the end of March 2026. I haven't been getting text notifications about packages since the end of June, and it's now the middle of October. For a while I could retrieve my packages anyway by just putting my phone number into the kiosk.
Then they updated their entire system and took that method of kiosk login away, and cancelled their app and released a new app, but "orange instead of white" - but didn't announce that there was a new app. I couldn't get any of my packages unless I went and got my property manager during business hours.
I stopped even having packages delivered to my home - I started having them sent to a pickup locker at 7-eleven. But once in a while something that wouldn't fit in my mailbox would still get put into those cursed lockers.
It came to a head today when a cable that I ordered just went completely missing. Not in my mailbox, probably in the lockers, prop manager didn't turn it up. I tried desperately to log into the app and couldn't, so I went to their customer service chat and asked them to help - and this is how I find out they canceled their app and released a new one. (Letting us know would have been nice!)
I said I would simply stop using them and asked for a refund, and they declined to send me a refund.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Rich, we do apologize for the incovenience you have experienced with our service. Please refer to your leasing office regarding the communication with the new App. Communications went out via email to all the residents regarding the App change. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
Quick and helpful responses
Quick and helpful responses. Fixed my issue fast.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jason, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
I love the texting feature and Erika…
I love the texting feature and Erika Ramirez-Flores was very helpful!!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jayda, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwoord van Parcel Pending by Quadient
Hi Shad, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was súper helpful
Elizabeth was súper helpful, quick and kind. I really appreciated her help
13 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Ashley, thank you for your feedback! We're glad to hear that Elizabeth very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramirez- Flores helped me get rid…
Erika Ramirez- Flores helped me get rid of a re-occurring notifcation on my app.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Vay, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Even if there’s a problem processing…
Even if there’s a problem processing payment, Tina was more than happy to quickly correct the issue and even waive a fee. Fantastic support.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Phil, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramirez-Flores was very helpful…
Erika Ramirez-Flores was very helpful no longer than a two minute wait thanks
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Friendly fast customer service
Friendly fast customer service
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Joshua, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
The customer service is very good
The customer service is very good! They always prompt reply and solve the problem. I like the new bar code feature.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Mariana, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
I received help today from Erika…
I received help today from Erika Ramirez-Flores updating my account information for a new unit in the same complex. She was very clear in her communication and quickly resolved my concern.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Irma, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Resolved Issue
Andrew V was a great help with resolving my issue. I really appreciated his swift and helpful responses!
9 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brianna, thank you for your feedback! We're glad to hear that Andrew very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
I received a parcel notification while…
I received a parcel notification while I was out of town for 10 days. Erika Ramirez-Flores made the whole process easy and seamless of making sure there were no issues getting on vacation mode ensuring i could receive my package when i got back. Great customer service. Thanks again.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Mike, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina helped me out this evening so…
Tina helped me out this evening so much! I had a package delivered but never received a code and she was on it from the start and made be whole process so easy! I cannot thank her enough!!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Braeden, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwoord van Parcel Pending by Quadient
Hi Maria, thank you for your feedback! We're glad to hear that Hope was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Andrew was wonderful
Andrew was wonderful! Such a big help, he guided me step by step, and I was able to retrieve my package. Wonderful experience!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Lory, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Quick and Easy
Erika Ramirez- Florez, was friendly and quick to resolve my issue.
While it would be better not to have the issue, quick resolution is the next best thing.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Eraina, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Customer service was awesome Thank You…
Customer service was awesome Thank You Tina in resolving my issue fast and easy
7 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Oscar, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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