Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Toon meer
Bedrijf heeft geantwoord
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i... Toon meer
Bedrijf heeft geantwoord
My package had been accidentally picked up by someone else in our apartment complex. The first couple of times I called I received incorrect kiosk and shelf numbers and was very confused about where t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contactgegevens
475 Goddard #150, 92618, Irvine, Verenigde Staten
- 8553164756
- www.parcelpending.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Elizabeth was great in helping me close…
Elizabeth was great in helping me close out my account after moving. Thanks for the speedy support!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jolene, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramírez Flores was exceptionally…
Erika Ramírez Flores was exceptionally helpful and quick on resolving my issue.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Marysol, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Customer service is so good and it’s so…
Customer service is so good and it’s so effective and helpful.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Seyara, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Speedy Help
Erika Ramirez-Flores was incredibly helpful! She helped me get my account unsuspended in a timely manner. Great customer service!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Maggie, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramires-Flores was amazing in…
Erika Ramires-Flores was amazing in provision of fast, efficient customer care support. In less than 7 mins we were done!! Thanks...
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Emmanuel, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramirez-Flores was very helpful
Erika Ramirez-Flores was very helpful, timely, and helped me solve my situation. Without her I wouldn't have been able to get my package while my lockers were offline!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Justin, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Had someone else’s package delivered to…
Had someone else’s package delivered to my locker. Customer support waived the late fee immediately. ⭐️⭐️⭐️⭐️⭐️
21 september 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Karina, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
thanks Andrew V for settling our…
thanks Andrew V for settling our issues!
fast easy support
19 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brandon, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Chatting with Andrew V about my lost…
Chatting with Andrew V about my lost package was so easy via text. He found it quickly and gave me a new code. He even inactivated the account from a previous resident that it was accidentally delivered to. 10/10 service.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Karla, thank you for your feedback! We're glad to hear that Andrew was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Convenient and easy customer support!
19 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Sarah, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
I wanted to let parcel pending know…
I wanted to let parcel pending know that a package was already picked up as the app still showed it was still in locker. Erika R Flores quickly researched and updated us that the locker was already cleared. Thank you for your prompt and professional customer service.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Max, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I reached out to Parcel Pending…
I reached out to Parcel Pending regarding an access code for a delivered package and was quickly connected to Erika Ramirez-Flores. She very promptly located my package and provided me with next steps. Very happy with my experience
19 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jennifer, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Good solution
I was pretty upset I didn’t have a code. I used the text method and within 2 minutes my issue was resolved.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Maggie, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Got help quickly and efficiently
Got help quickly with getting my package after the locker code did not work!
18 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brian, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
30 minutes of back and forth…
It took a lot of back and forth over 30 minutes to receive a code. I initially called and left a voicemail, after hours so oopsie there, but did not receive a call the next day. So I called again and opted to chat via text. I sent pictures of my package being delivered, pictures of tracking info, time of delivery, all my info incl. when I set up my account. It just was not an easy and efficient process.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Chaq, we do apologize for the incovenience you have experienced with our service. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
they helped me get a package that I was…
they helped me get a package that I was not.notified was in a locker, they were on top of everything end very nice
17 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Timothy, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Thank you Kaleb and Shawn for helping…
Thank you Kaleb and Shawn for helping track down my package. The process through text was quick and painless.
16 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Kristen, thank you for your feedback! We’re glad to hear our customer service team Kaleb and Shawn were able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Thanks Erica!
Erica Ramirez Flores was super helpful and efficient! She made the process very easy :)
16 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Stephanie, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I couldn’t access my locker so I did…
I couldn’t access my locker so I did the text chat for the convenience. Tina was so quick to help me get all my packages so I didn’t have to wait for my apartment to open the next day. Thank you for all your help Tina!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Chantalle, thank you for your feedback! We're glad to hear that Tina very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Quick response
Representative Erika was professional and assisted me with having a charge removed that shouldn't have taken place. I appreciate her quick response and prefessionalism.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jack, thank you for your feedback! We're glad to hear that Erika very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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