Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... Toon meer
Bedrijf heeft geantwoord
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i... Toon meer
Bedrijf heeft geantwoord
My package had been accidentally picked up by someone else in our apartment complex. The first couple of times I called I received incorrect kiosk and shelf numbers and was very confused about where t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Contactgegevens
475 Goddard #150, 92618, Irvine, Verenigde Staten
- 8553164756
- www.parcelpending.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Conrad was very helpful and kind!
26 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Sierra, thank you for your feedback! We're glad to hear that Conrad was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Called last night for support and it…
Called last night for support and it said estimated wait time was 3 minutes but then I stayed waiting for 25 minutes for help.
Today I called and estimated time to get a representative was 20 minutes (which if yesterday 3mins turned into 25, i could only imagine how long I would wait).
I used the text support open instead and it took 5 minutes to get a representative but the total time from when i dialed to when I was finally able to retrieve my package took 33 minutes. It took a long time for the representative through text to quickly resolve my issue. Every text took about 5 minutes of waiting for their reply.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, we do apologize for the incovenience you have experienced with our service. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
Packages are constantly being lost
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i get a text but nothing registers in the app. Several times my code will open someone else’s locker. Then other times I have to put the code in more than once for it to open the correct locker!
26 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Stephanie, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Annoying Rubbish
The agent was not able to locate my package in either of the lockers at my complex and I was never issued a code for the unlock. I am forced to reorder the items and have no idea where they went. The screens for the kiosks are also broken, boxes are missing their doors, and the mobile code scan is disabled. Very disappointed with this rubbish.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Brian, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Shawn was awesome
Shawn was awesome, quick and attentive. As well as clear with instructions. Helped with my issue at The Aspect on 10/22 @ 8pm. Give him a raise. Thanks Shawn!!!
21 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi William, thank you for your feedback! We’re glad to hear our customer service team member Shawn was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Avoid at all costs!
Used the lockers for a valuable parcel. Followed the instructions and placed in locker, it locked as expected, but the screen continued to say that I needed to close the locker, despite it already being closed and locked.
No way to open it again, no way to continue, or confirm the drop-off.
Help options completely useless, only gives you contact information for couriers, or an AI chat that is worse than useless.
No way to get the parcel back out, no way to know if it will be sent successfully, and no way to track it!
Absolutely dreadful.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Great customer service!
Great customer service!! Tina was absolutely at helping resolve an issue in which i was being charged for storage at an apartment complex i no longer lived at. I was even able to get a refund!! Thank you again Tina!!
22 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Roosevelt, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
subscription issue
I had a subscription issue and the customer service rep Tina resolved the issue efficiently and effectively. She was great! Thank you!
22 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Steve, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
So glad I chose the text option for…
So glad I chose the text option for help! They were able to get me all set up and I didnt have to wait on hold for 50 minutes!
22 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Lori, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Elisabeth attending my parcel issue via…
Elisabeth attending my parcel issue via text msg. She was great and gave a good explanation on how the delivery person should handle the packages. I will email Amazon and let them know my frustration with deliveries.
Kudos to Elizabeth and to the rest of the parcel gang. 😉
22 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Antwoord van Parcel Pending by Quadient
Hi Cynthia, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was a great representative to…
Elizabeth was a great representative to have at my time of need
21 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Sie, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was a great help
Elizabeth was a great help. I opted for the text service option because the phone line had a 94 minute wait. I was very impressed by the text service and how fast and accurate the help was. Thank you to Elizabeth once again for the speedy and efficient customer service.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Will, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Susan M is the best!
Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew and was also lovely to chat with as she dug and dug into the info she had on hand. Thank you, Susan, you should help train customer service reps, you have a real talent that you don't encounter much these days
21 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi JR, thank you for your feedback! We're glad to hear that Susan was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Tina has been very helpful for the…
Tina has been very helpful for the issues ive experienced. Great customer service from her
21 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Nino, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
John Magdaleno
John Magdaleno, you were very delightful and had a positive manner. Despite the lengthy call, you got the job done!
You explained things as you went, showed tremendous knowledge of the product, and educated the customer.
Thank you for your support!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Marleny, thank you for your feedback! We’re glad to hear our customer service team member John was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Elizabeth was great in helping me close…
Elizabeth was great in helping me close out my account after moving. Thanks for the speedy support!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Jolene, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Erika Ramírez Flores was exceptionally…
Erika Ramírez Flores was exceptionally helpful and quick on resolving my issue.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Marysol, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Customer service is so good and it’s so…
Customer service is so good and it’s so effective and helpful.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Seyara, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Speedy Help
Erika Ramirez-Flores was incredibly helpful! She helped me get my account unsuspended in a timely manner. Great customer service!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Parcel Pending by Quadient
Hi Maggie, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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