We had an issue with our Franking Machine which we couldn't resolve. I contacted Quadient (our supplier) and from sending that first email to getting a personal email from Coleen with instructions on... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Huge thanks to Serena, in customer support, who talked me through replacing the base of our franking machine as it was not straightforward. Serena was courteous, patient and calm. When it couldn't be... Toon meer
Bedrijf heeft geantwoord
We have been without the use of franking machine since beginning of June. Entirely due to a mix up by Quadient when they took over our FRAMA machine. Attempts at sorting this out have not been helped... Toon meer
Bedrijf heeft geantwoord
I had a problem with franking some mail that I needed to send by Special Delivery and wasn’t sure how to resolve it. Vikki was incredibly helpful and took the time to talk me through the problem ste... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- ook in
- Branche voor transportbenodigdheden
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
Over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick response from Diane Metcalf and…
Quick response from Diane Metcalf and issue resolved
17 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Diane was able to help resolve your issue today.
Kind regards
Customer Care Team
Great customer service
We always receive a great service from the Quadient team and never have to wait long for supplies which is a massive help when running the office and keeping on top of ordering. My contact Stuart Lythell is always quick to respond and resolves queries in a friendly and efficient manner!
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to know that Stuart has been so responsive, friendly and efficient in supporting you.
We'll be sure to pass on your kind feedback.
Kind regards
Customer Care Team
Our Account Manager Gemma
Our account manager Gemma Standing always goes above and beyond to make sure we get an excellent customer experience.
Thank you
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We will be sure to pass your kind comments onto Gemma.
Kind regards
Customer Care Team
Excellent service
Excellent service, issue dealt with promptly, Thank you Hatel Makwana
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Hatel was able to quickly resolve your issue.
Kind regards
Customer Care Team
Vikki got it sorted!
The fact that Vikki was able to sort out the problem very simply and professionally despite the fact that previous personnel were unable to solve the problem.
16 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Vikki was able to help resolve your query today.
Your feedback is really appreciated as it helps us continue to improve.
Kind regards
Customer Care Team
Fantastic customer service
Liam was very helpful and polite resolving multiple issues we had with our franking machine
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Liam was able to help you today.
Kind regards
Customer Care Team
Customer service is fantastic
Customer service is fantastic, Jack Edwards was very helpful in getting my contract renewed and the process was simple and quick.
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Jack made the process for renewing your contract simple and quick.
We'll be sure to pass your comments on to him.
Kind regards
Customer Care Team
Great service
I have been trying to get an issue sorted for a while but today I call and spoke to Lola and she was amazing and managed to sort my issue.
15 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Lola was able to help.
Kind regards
Customer Care Team
Imogen was really helpful
Imogen was really helpful and easy to talk to. She answered all my questions clearly.
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Imogen has been able to help with your query today.
Kind regards
Customer Care Team
Paul Thorpe made the renewal process…
Paul Thorpe made the renewal process quick and effortless.
5 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We'll be sure to pass your feedback onto Paul.
Kind regards
Customer Care Team
Serena was very helpful in…
Serena was very helpful in understanding my issues and trying to assist over the phone. She was able to talk me through steps I could take as well as requesting further assistance for me.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review! We'll be sure to pass your kind comment onto Serena.
Kind regards
Customer Care Team
Isabelle arranged the collection of our…
Isabelle arranged the collection of our old machine without any fuss and gave me all the details regarding the collection
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle was able to assist with your enquiry and we will be sure to share your comments with her.
Kind regards
Customer Care Team
The technician explained in full the…
The technician explained in full the cause of the problem and how to prevent it from happening again.
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review, we really appreciate you taking the time to let us know about your experience.
We're pleased to hear that our technician took the time to fully explain the issue and how to prevent it in the future.
Kind regards
Customer Care Team
Natasha has been excellent
Natasha has been excellent and very supportive in any issues I've raised with Quadient.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review.
It's great to hear how supportive Natasha has been and we will be sure to pass your comments on to her.
Kind regards
Customer Care Team
Great Customer Service
I spoke with Liam today regarding a technical issue we were experiencing with our franking machine. Liam was really helpful and assisted me with carrying out various diagnostic tests to resolve the issue.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're delighted that Liam was able to support you with the technical issue and will be sure to pass your kind comment onto him.
Kind regards
Customer Care Team
Liam was very helpful today when I had…
Liam was very helpful today when I had a problem with simply mail lite, he answered the phone quickly and dealt with my problem in a polite and timely manor following it through until it was resolved. Than you
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Liam was able to help resolve your query.
Kind regards
Customer Care Team
The operative I spoke to ( Serena )…
The operative I spoke to ( Serena ) was very helpful, polite and concise. Serena phoned me back as expected and my initial query was resolved ( pending a succesfull visit from a Quadient engineer ()
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're really pleased that Serena was helpful, polite and clear. We will be sure to pass your kind comments onto Serena.
Kind regards
Customer Care Team
great service from Isabelle deblt with…
great service from Isabelle deblt with my issues fast
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle was able to help resolve your issue.
Kind regards
Customer Care Team
Outstanding Customer Service
I have had the pleasure of working with Diane Medcalf for many years and can honestly say that her service is always 110%, she goes over and above to ensure my customer experience is better than even i expect and cannot thank her enough for all her help over the years.
30 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Diane's commitment has made such a positive impact over the years.
We'll be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Billing mix-up, but superstar Paul sorted it
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monitored the situation until it was resolved. With his help we paid the correct amount. More important was Paul's good attitude and rapidity of response -- a true pleasure to work with!
7 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear how helpful Paul has been in taking ownership of your query and ensuring it was resolved to your satisfaction.
Kind regards
Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.