Quarrybankplumbers Reviews 

83
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Louise was extremely helpful and friendly on the phone, organising Dave to come and do a pre site visit. Josh came to fit our new boiler and hive unit and was absolutely brilliant. On time, efficient... Toon meer

Beoordeeld met 5 van de 5 sterren

Josh and Tom installed replacement radiators to our hallway and living room. Excellent, professional service. Arrived on time, kept me informed on what they were doing, tidied and vacuumed after the j... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Just want to say what a good job Josh Wraxall did in repairing the leaking pipe under my kitchen floor yesterday. You can hardly tell he had to remove part of the flooring. I am very grateful that at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

FANTASTIC service and staff!! I can’t recommend QBP highly enough. Our boiler broke down and they came within two hours to diagnose the problem. They then returned to replace the boiler and updat... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verwarmingsinstallateur
  2. ook in
  3. Badkamerinstallateur
  4. Boiler leverancier
  5. Ketel- en verwarmingsdienst
  6. Loodgieter

Geschreven door het bedrijf

Boiler supply and installation. Boiler service and breakdown. Heating repairs, breakdown and installation. Plumbing services and maintenance. Landlord gas safety checks. Gas services Bathroom design and installation.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

83 reviews

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4,5

Alle reviews

(83)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service throughout

Excellent service throughout. The staff were extremely courteous and helpful. It was so nice to have confidence that the job would be carried out exactly as described, and that's what they did. They really put themselves out for me, and I'm delighted to say that they're coming back to do some more work for me.

15 augustus 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again
Quarry Bank Team

Beoordeeld met 5 van de 5 sterren

Consistently great

We've used Quarrybank Plumbers a few times now, once to install a new shower and for a couple of boiler services and some advice on improving the performance of our radiators.

They're always very responsive, helpful and provide good options to solve our problems.

We've only ever had positive interactions with them and would recommend to anyone looking for a plumber in the area!

5 december 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again
Quarry Bank Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Kept updated on appointment details, turned up at agreed time. Friendly engineer

20 oktober 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again
Quarry Bank Team

Beoordeeld met 5 van de 5 sterren

Reliable friendly service

Used many times now, always reliable, friendly engineers happy to explain what they are doing and give good advice. They serviced our old boiler that had been damaged by an insurance repairer, kept it going a while, then replaced it and our radiators and its been going strong now for 3 years, 2 services and the experience remains impeccable. Would recommend.

1 september 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you for the lovely review and for your continued custom. QBP Team

Beoordeeld met 5 van de 5 sterren

Professional.

Professional.. trustworthy and ultra reliable company..the engineer was polite and kept us updated on the job going forward..there were faults with the boiler which the company duly sorted out for us a week later..a day earlier than they told us they were coming.. I think it a good idea that you get the same engineer from the first job..at further jobs..the one we had.. brilliant!..we have no hesitation in recommending this company.. excellent 👌

16 november 2023
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Antwoord van Quarrybankplumbers

Thank you for the 5 star review and your kind words, we really appreciate it. QBP Team

Beoordeeld met 5 van de 5 sterren

Professional service

Having previously used British Gas to service my boiler I had become unhappy at the service and cost for a 20 minute visit every 12 months. As Quarrybank had recently redesigned and installed my bathroom I thought I would give them a try; what a great decision. The engineer arrived exactly on the agreed time and spent nearly 1 hour completely checking everything boiler related and signing off every thing he serviced/checked. Thoroughly professional service that I will use again for the yearly boiler service

29 september 2023
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Antwoord van Quarrybankplumbers

Thank you so much Graham, we are so pleased you are happy with our service! QBP Team

Beoordeeld met 5 van de 5 sterren

Great service, great team

I’ve been using Quarrybank plumbers for nearly 3 years now for my boiler service and any plumbing issues I have. Great team of professional people, punctual, polite and very tidy. I would highly recommend them to anyone.

15 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you for the lovely review and your loyal custom. QBP Team

Beoordeeld met 5 van de 5 sterren

Arrived as promised to Service our…

Arrived as promised to Service our Boiler. Professional, Polite and friendly. We have used them several times before as they are Excellent!!

8 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you for the 5 star review and your continued support, QBP Team

Beoordeeld met 5 van de 5 sterren

Boiler Service

We have just used Quarrybank plumbers to service our boiler. Turned up when promised, technician made sure all clean and tidy. Excellent company have used a couple times, would not hesitate to recommend.

20 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you for the review, we really appreciate the continued support. QBP Team

Beoordeeld met 5 van de 5 sterren

New boiler installation.

Had a new Worcester boiler installed. Experienced and knowledgeable engineer. Very happy.

20 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for choosing QBP and for the 5 star review!

Beoordeeld met 5 van de 5 sterren

Central Heating Service

Quarrybank serviced our central heating system promptly and effectively. Their employees are knowledgeable and care about what they do. They have become my 'go to' firm for central heating maintenance and repairs.

20 oktober 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you very much for the review. QBP Team

Beoordeeld met 5 van de 5 sterren

Brilliant company

Brilliant company, used them 3 times in 12 months, first to clean my heating system and check an old boiler, then to replace my boiler and finally for a service of the new boiler. Each time has been a pleasure, lovely ppl who work hard to make things as easy as possible, turn up on time when arranged. Very pleasant workmen, respectful of your home. Good tradesmen are hard to find and these are my go to now.
I also passed on another customer who was in need of a boiler but only had weeks to live! They were brilliant and made him priority, this alone was worth its weight in gold. Thankyou

27 oktober 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much Joanna, what a lovely review. It has been a pleasure doing work for you and we are so pleased you have been happy with our service! Many thanks, QBP Team

Beoordeeld met 5 van de 5 sterren

Boiler service

Prompt and efficient service

3 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you for the 5 Star review John. QBP Team

Beoordeeld met 5 van de 5 sterren

I had my boiler serviced by QBP

I had my boiler serviced by QBP. The technician arrived on time, completed the service in reasonable time with no mess. He explained the tests he was undertaking a completely transparent service.

17 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you Brian, we are so pleased you were happy with our service. QBP Team

Beoordeeld met 5 van de 5 sterren

Professional service provided

Professional service provided, person was punctual and polite, they offered to show photos of the work performed and promptly provided a report after completion of the work.

17 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you Paul, we really appreciate your custom and the great review. QBP Team.

Beoordeeld met 2 van de 5 sterren

Broken boiler was told no charge as they did not investigate but they would not refund us.

Our boiler broke and we asked them to come out and have a look at it. On the phone they said we pay in advance so paid the £100. Person came same day they were polite they looked the boiler for around 10 minutes, where they tried to reset the boiler but nothing more. They told us the boiler was broken and they wouldn't try to find out why as it's old and unlikely to find the parts. He said we wouldn't be charged for his time. There was no mention that this would only apply if we went with them for a new boiler. We then discussed different boiler types with him.

They sent through a very expensive quote which made no mention of getting a refund for that hour and we went with someone else who did not charge to confirm the boiler was broken and gave us a cheaper quote for the exact same boiler Quarrybank had quoted us for.

After we had made the decision about the boiler. I then rang up to inform them we would not go with them and ask for that refund we were promised and they said no as it would of only been refunded if we went with them for the new boiler. I told them this wasn't clear, it was never mentioned to us at any point. Which they then argued with me about.

To be clear we got multiple quotes for the exact same boiler they quoted for and the two other quotes were both cheaper.

Because of this I won't recommend them but two stars as the person who visited seemed like a nice person.

14 november 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Hi Katie,
I apologise that you feel there was a miscommunication however following your first call with Quarrybank Plumbers you called us about a boiler breakdown which we advised at the time was chargeable and you agreed to and therefore paid upfront as requested. Our engineer came out and investigated the issue and advised that due to the age of the boiler this would not be fixable or worth fixing and advised you to get a new boiler. Our engineer was at your home for around 25 minutes, he advised at the time that if you went ahead with our boiler quotation that we would knock off the price of the call out charge. Following the quote being emailed to yourselves we followed up with 2 phone calls but unfortunately there was no answer or call back even though we left a voicemail. (We record all phone calls in and out).
As stated your initial call was for a boiler breakdown, we stated our costs and we turned up to the appointment when we said we would and advised you best, we would not give you a refund if your boiler is beyond repair but we would knock it off the boiler installation if you had gone with us for the new boiler.
As a Worcester boiler accredited company we always quote for a Worcester boiler and offer addition benefits with us being a Worcester accredited company. We are an extremely reputable and busy company.
Many thanks QBP. 

Beoordeeld met 5 van de 5 sterren

New boiler fitted

Quarrybank Plumbers fitted my new Worcester boiler. Was very pleased with the job - really professional and efficient, completing the job in one day. No mess, no fuss.
After sales service excellent! - couldn’t remember how to work the programmer and after a phone call, someone popped round the same day to sort. Brilliant job!

9 oktober 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again
Quarry Bank Team

Beoordeeld met 5 van de 5 sterren

A huge thank you to Quarrybank…

A huge thank you to Quarrybank Plumbers.

Our overall experience from Quarrybank plumbers from start to finish was extremely impressive. Everyone involved were helpful, polite and professional.
From our initial enquiry to Steve, his quick response with his expert advice to him sending over quotes was prompt. To then him sending out an engineer to assess the area where we were wanting our new boiler to be situated; Dave advised us of the best boiler to get for the size of our home and then John the engineer who fitted the boiler explained everything as he went along and then demonstrated how the boiler worked at the end. The newest member of the team, Young John also came to assist with the removal of our old boiler and was very friendly and polite. Every piece of debris was removed and the installation area was cleaned before the team left .
Quarrybank plumbers are very reliable and I would highly recommend this company to anyone seeking any form of plumbing requirements.

28 maart 2023
Review zonder uitnodiging
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Antwoord van Quarrybankplumbers

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again
Quarry Bank Team

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